Page 2 of 2 FirstFirst 1 2
Results 51 to 70 of 70
Like Tree138Likes

Thread: BeanBay Green Bean sales.

  1. #51
    Junior Member
    Join Date
    May 2012
    Posts
    11
    Hey Andy,

    Quick question about BeanBay (I had a bit of a look around and couldn't see if you had answered previously).

    I've noticed that sometimes you update BeanBay but you leave some of the out-of-stock products listed, rather than hiding them. I was wondering if you are indicating to us that you expect to get more of those products in, or whether I am reading into it too much?

    I know you can't give definite answers about whether things are coming/when they are coming/etc so I'm avoiding asking that, but I was just trying to figure out if leaving out of stock products in BeanBay means that you are trying to source some additional lots.

    Many thanks!
    Adam

  2. #52
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    15,608
    Blog Entries
    1
    You are reading too much into it.

    If I remove them too fast I get "where did that go?" emails, if I leave it showing "out of stock" I get "are we getting more of this in"... can't win!

    If it shows out of stock expect it to mean it's gone till next season or forever if we can't get it again next time. Sometimes it will mean we have more in the pallet rack and don't have it in cotton yet which will happen at some point in the near future, sometimes it might mean I have more on the water and awaiting it's arrival.

    Clear as mud?

    The only sure bet is if it shows stock you can buy it, if it shows sold out you can't.

    Dimal and Yelta like this.

  3. #53
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    5,390
    Quote Originally Posted by Andy View Post
    You are reading too much into it.

    If I remove them too fast I get "where did that go?" emails, if I leave it showing "out of stock" I get "are we getting more of this in"... can't win!

    If it shows out of stock expect it to mean it's gone till next season or forever if we can't get it again next time. Sometimes it will mean we have more in the pallet rack and don't have it in cotton yet which will happen at some point in the near future, sometimes it might mean I have more on the water and awaiting it's arrival.

    Clear as mud?

    The only sure bet is if it shows stock you can buy it, if it shows sold out you can't.

    Can see exactly where your coming from Andy, dealing with customers can be a damned if you do or damned if you don't experience.

    The site works well for me, sold out means it ain't available, move on to another selection, which is exactly what I do.
    Andy likes this.

  4. #54
    Junior Member
    Join Date
    Dec 2015
    Posts
    1
    Any idea how to contact coffee snobs regarding a delivery?

  5. #55
    Junior Member
    Join Date
    Oct 2014
    Posts
    24
    Quote Originally Posted by ianyoung77 View Post
    Any idea how to contact coffee snobs regarding a delivery?
    Down the bottom of every page on the right is a "Contact Us" link. Andy is almost always fast with replies.
    Andy and Javaphile like this.

  6. #56
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    5,390
    Quote Originally Posted by Andy View Post
    I answer all questions within hours, sometimes instant so either check your junk mail (my reply might have gone there) or try again.
    Andy and Co are right on the ball when it comes to communication and prompt service/delivery, in fact, I would venture to say of the online businesses I have dealt with in Australia CS is the sharpest, hands down.
    In about 10 years as a customer, have never had a problem.
    Last edited by Yelta; 7th June 2017 at 09:58 AM.
    AlastairMcG, Andy, artman and 5 others like this.

  7. #57
    338
    338 is online now
    Senior Member
    Join Date
    Mar 2017
    Location
    Sydney
    Posts
    228
    As someone new here I have to say Andy has always responded within hours, even for minor things affecting the site which didn't need a response to me. Even more impressive given the size of CS. The only way I could imagine faster responses would be a multinational with teams of people in the Philippines working over 24 hours - then they don'y have the authority to do anything. Honestly I would rate service as A+, better than you could reasonably expect. (not just saying that because Andy will read this, it is better than I have a right to expect from a company of this size).
    Andy and Javaphile like this.

  8. #58
    Senior Member flynnaus's Avatar
    Join Date
    May 2008
    Location
    Sydney
    Posts
    3,724
    When you successfully place an order in Beanbay, you should get an email response back with an invoice. Also, in the menu on the left of the Beanbay page, there is a My Previous Orders option. If your order doesn't show up there, it doesn't exist.
    Andy likes this.

  9. #59
    Junior Member
    Join Date
    Jun 2017
    Posts
    9
    Hi there,

    I've ordered the sampler packs for the first time to try them out. These beans have been some of the best and freshest Ive had.

    I thought the ECM technika was pumping out some good coffee until I swapped over to these. They shots from the beanbay beans are fantastic.

    I am now a true convert!

    thanks again,
    Andy
    Andy likes this.

  10. #60
    Senior Member
    Join Date
    Apr 2017
    Location
    Adelaide
    Posts
    233
    Ordered my third lot of greens from BeanBay and would like to comment on the exceptional service by Andy and the crew.

    Placed an order Sunday night and have just got confirmation they have been delivered 50 hours from order (and keep in mind Andy wouldn't have been able to process the order until Monday morning, so it's really only 48 hours later).

    The offerings on BeanBay at the moment, as always, are exceptional and the service is second to none.

    Thanks Andy and the BenaBay crew.
    Last edited by WhatEverBeansNecessary; 21st June 2017 at 10:26 AM. Reason: Maths is hard because it's wednesday
    Andy likes this.

  11. #61
    Junior Member
    Join Date
    Jun 2017
    Posts
    1
    Hi, just wanted to drop in and say thank you for my order. I ordered a Brazen Plus on Friday afternoon and it was delivered this morning. Can't wait to try it out, now I just need some beans...
    Andy and matth3wh like this.

  12. #62
    Senior Member
    Join Date
    Dec 2008
    Location
    Traralgon, Vic
    Posts
    227
    Hi Andy & Paula,

    Once again many thanks for your (and Austpost's) excellent service, ordered & paid for a Behmor, greens & other goodies about 11am yesterday, and they were unpacked & waiting to play on my kitchen bench before 8am this morning. Great job as usual��
    Andy, Dimal, greenman and 1 others like this.

  13. #63
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    15,608
    Blog Entries
    1
    Happy New Year from the freight companies!

    As the calendar ticks over to 2018 freight companies drop their new pricing with a two page cover letter saying how wonderful they are to try and justify their price increases. Sort of feel like I'm doing that now...

    We are wonderful, here are your new prices!

    We had Fastway pricing bump-up mid December and AustPost today. We always charge actual bulk cost, in fact we charge just under actual cost. I don't think there were any huge jumps, they tend to bump everything half a dollar and then add monthly fees and fuel surcharges to hide the real increase.

    As always, BeanBay will calculate the actual prices at the time of ordering and you can choose which option suits time/price best.

    ...please don't shoot the messenger.
    Dimal and trentski like this.

  14. #64
    Senior Member
    Join Date
    Jun 2010
    Location
    Melbourne
    Posts
    126
    No matter where you are in Australia bypass the cost of freight companies and take a drive to Geelong - wonderful place, wonderful people. Problem solved!
    simonsk8r likes this.

  15. #65
    Senior Member simonsk8r's Avatar
    Join Date
    Oct 2009
    Location
    Geelong
    Posts
    533
    Quote Originally Posted by stephen28 View Post
    No matter where you are in Australia bypass the cost of freight companies and take a drive to Geelong - wonderful place, wonderful people. Problem solved!
    Yep! A lovely bunch us Geelongians! Plus the floating Xmas tree out on the bay is still up at the moment if you're keen
    stephen28 likes this.

  16. #66
    Senior Member
    Join Date
    Jun 2010
    Location
    Melbourne
    Posts
    126
    and not forgetting to mention the greatest football team of all.....

  17. #67
    Junior Member
    Join Date
    May 2015
    Posts
    5
    As for couriers , SlowWay was my last delivery but not again. Way TOO slow.
    This time it's Aust Post cheap e parcle.

    The Cloth Zip bag are given to a little local market stall. Keeps their clients happy with a free cloth bag. AND promotes a better coffee choice.

    Happy New Year.
    Some people don't understand until they taste a great cup of coffee.
    Andy and Dimal like this.

  18. #68
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    15,608
    Blog Entries
    1
    Quote Originally Posted by MikeJones View Post
    As for couriers , SlowWay was my last delivery but not again. Way TOO slow.
    Well, not entirely fair. You ordered Saturday evening, it left here early Monday afternoon and was delivered 1740km away on Friday morning. Pretty reasonable speed for the money and I think eParcel will be similar transit times (both are ground based transport)

    Will be interesting to see if there any/much difference.

    -- edit: update a week later --

    eParcel was the same. Ordered Saturday arvo, shipped Monday, arrived Friday.
    Dimal and Casa Espresso like this.

  19. #69
    Senior Member greenman's Avatar
    Join Date
    May 2007
    Location
    Perth, Western Australia
    Posts
    3,050
    Quote Originally Posted by Andy View Post
    Well, not entirely fair. You ordered Saturday evening, it left here early Monday afternoon and was delivered 1740km away on Friday morning. Pretty reasonable speed for the money and I think eParcel will be similar transit times (both are ground based transport)

    Will be interesting to see if there any/much difference.
    Bouquet to FastWay--my 18kg shipment left Geelong on Monday and arrived at my door on Friday afternoon, top effort for the the cross-continental journey!!!
    Andy, Dimal and shewey like this.

  20. #70
    Senior Member artman's Avatar
    Join Date
    Jun 2006
    Posts
    2,086
    That's fast! My fastaway 18kg boxes generally take 7-10 days to arrive in Perth, pretty impressive and fantastic value. My Christmas delivery took 2 weeks but thats expected with the seasonal chaos (parcel got lost somewhere for a few days and they couldn't locate it), and now I have some awesome greens to play with!! (and yummy cacao and teas)!

    The 18kg fastaway option is the best thing since the group orders we had a few years back, thanks Andy!

    Cheers
    Andy likes this.

Page 2 of 2 FirstFirst 1 2

Similar Threads

  1. BeanBay Green Bean Release - June 2013
    By Andy in forum Knock Box
    Replies: 20
    Last Post: 22nd July 2013, 09:20 AM
  2. Green bean BeanBay help
    By justinvai in forum General Coffee Related...
    Replies: 10
    Last Post: 13th October 2012, 01:24 PM
  3. BeanBay GREEN bean Sale - Jan 10th 2010
    By Andy in forum Knock Box
    Replies: 76
    Last Post: 12th February 2010, 01:29 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •