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Thread: Christmas / New Year period 2017

  1. #1
    CoffeeSnobs Owner Andy's Avatar
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    Christmas / New Year period 2017

    The silly season is upon us and at CoffeeSnobs HQ that generally means freight headaches for the next month.

    ORDER EARLY
    STRESS LESS

    Emailing me to say your item didn't arrive yet will do nothing to make it appear any faster. We ship everything when we say we will and then it's beyond our control.
    Please use the tracking information in BeanBay [My Previous Orders] to follow a parcels progress.

    Added to this silly season is the "Amazon effect", speaking with all our different freight guys and girls the Amazon sales are already smashing the volumes so vans are full and it appears to be the cause of backlogs all over the country. Locally Fastway have doubled their Christmas casuals to help handle the volumes but that may differ in your delivery area.

    Australia Post Express is expensive but also the fastest to arrive as it's air freight on the long haul.

    Australia Post e-Parcel is more affordable but will have additional lag this time of year and travels on the ground.

    Fastway is great value but due to all being ground freight the further away you are from us the less chance it will get there before Christmas if you order too late.


    CoffeeSnobs

    Due to public holidays, their timing and the fact banks won't do many (if any) transfers in that period we will be closed between Christmas and the New Year. We might go in one or two days in that period to pack or clear out orders but there is every chance they won't go anywhere fast.

    Roast dates
    for the next 4 months are in BeanBay. There are a few holes in there so please order early and allow a buffer.

    For 2018 we are considering putting a new section of "Roasted and ready to ship" in BeanBay as many people seem to struggle with roast to order dates and the calendar. Pity, as we try really hard to encourage "roast to order" so you can control the freshness but we might give this a go to ease our email burden.

    As always, we will ship everything that's paid for as soon as possible and everything should return to normal levels of insanity in the first week of January.

    Relax and enjoy the good times with friends and family during this period, don't give yourself any unnecessary stress by ordering too late
    (yes we do get seriously optimistic get orders on Christmas Eve every year!).

  2. #2
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    ...another satisfied (amazed) customer here.

    Ordered over the weekend, coffee was sent Monday, arrived in Melbourne suburbs on Tuesday morning. AMAZING JOB!

    Chalk and cheese compared to my recent online order from House on the 11th. They claim next-day dispatch, so I call up on the 19th to try track it down, and get told it is still in the "very busy" warehouse, but that they could do me a hugefavour and ask the warehouse to give it a higher priority. WTF!

    Anyway, AMAZING JOB Andy and team!
    Andy likes this.

  3. #3
    CoffeeSnobs Owner Andy's Avatar
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    Friday 22nd Dec.

    Anything ordered between now and the New Year will probably be shipped on the 3rd of Jan.

    The week between Christmas and New Years Eve Fastway isn't working (they have done their last pickup for the year) and the AustPost local mail centre is only open one day next week and banks won't transfer any payments till late in the week. We are sorry you didn't order earlier but please don't deflect your lateness on us, we try really hard to always get your orders out but orders this close to silly season just don't work.

    Have a great Christmas CS'rs, may you eat, drink and be merry with great coffee too!
    Dimal, chokkidog, Yelta and 2 others like this.

  4. #4
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    I got my order from Sunday delivered on Tuesday so am well stocked for the silly season, the smell upon opening the cupboard where I store my coffee is amazing!! Looking forward to trying the 2 different single origin ones I got.

    I don't envy anyone in retail around Xmas. It's a mad, thankless time of the year for workers trying their hardest to appease everyone. retailers/courier drivers/posties etc, etc.
    Andy and matth3wh like this.

  5. #5
    CoffeeSnobs Owner Andy's Avatar
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    Silly season indeed.

    Fastway are on holiday this week but will pickup from us on Friday morning if booked early enough (no deliveries)
    AustPost mail centre is only open twice and the stuff is not really moving anywhere till next week.
    Banks have been taking your transfer payments but have passed nothing across to us since 22nd Dec (5 days ago), maybe tomorrow they will?

    It's a really difficult time to do business online but should all settle down on Jan 3rd.

    I'm considering breaking my break and roasting / shipping what we can tomorrow and Friday. We had a lot of orders on Sunday Christmas Eve (optimistic!!!) and plenty on Christmas Day and since too. Shipping tomorrow will lighten the impact next week and anything we can sneak into the freight routes should travel in front of the coming surge.

    So if anyone wants to sneak an order in before next week, today is the day to get it in and do the EFT
    Timbosaurus likes this.

  6. #6
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    So quick question on express post - on the aust post website it states next business day delivery guaranteed. What’s the guarantee? Do you get your fee back Andy if they don’t deliver and you meet all of their conditions?
    My last order hasn’t arrived, and I know it’s not your fault, and yes it’s the silly season. Just wondering if you get some recourse when they miss their next business day delivery guarantee
    matth3wh and DaveD like this.

  7. #7
    Senior Member chokkidog's Avatar
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    Good luck with that!
    The fine print, the fine print, always the fine print. Does the guarantee actually apply to you (your address)? Not all are equal, unfortunately.

  8. #8
    Senior Member matth3wh's Avatar
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    Express post - next day delivery between the designated delivery areas or the sender gets their money back. But thatís my old memory from the post office. Good to check for further fine print around Christmas times.

  9. #9
    Senior Member chokkidog's Avatar
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    Quote Originally Posted by chokkidog View Post
    Good luck with that!
    The fine print, the fine print, always the fine print. Does the guarantee actually apply to you (your address)? Not all are equal, unfortunately.

    From Auspost website:

    https://auspost.com.au/sending/send-...s-and-coverage

    "Coverage (Express Post Parcels and Letters)

    Covers 80% of Australian business addresses, private addresses and Post Office Boxes.

    Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

    If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee."

    Scroll down the page until you see the tag : 'Express Post delivery postcodes' click on the + to expand and you will see a state by state list of postcodes which fall under the guarantee..... most of the time.

    As a frequent (business) user of ExpressPost and living 65 kms from Melbourne CBD and outside of the arbitrary "metropolitan area" the above applies... a lot.
    matth3wh likes this.

  10. #10
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    Thanks chokkidog.
    My postcode falls within the delivery areas - The package has been in Sydney now for the last 2 days.....

  11. #11
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    I've raised a ticket with AusPost - Andy did a great job of packaging the order and getting it shipped on the 22nd @ 2:38PM, arrived in sydney wed 27th @ 6:29am - allowing for xmas I'm happy with that, expected the beans to arrive thursday, at the latest Friday.
    Been sitting in Caringbah in Sydney since Thursday @ 10:31am. So not counting xmas, there have been 3 business days and a saturday, (they deliver in my area on saturdays). And what hurts is I ran out of beans today.... argh :-)

  12. #12
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by gazing_south View Post
    So quick question on express post - on the aust post website it states next business day delivery guaranteed. What’s the guarantee? Do you get your fee back Andy if they don’t deliver and you meet all of their conditions?
    My last order hasn’t arrived, and I know it’s not your fault, and yes it’s the silly season. Just wondering if you get some recourse when they miss their next business day delivery guarantee
    Well... the guarantee is full of holes, works okay for CBD to CBD but the gotcha is I'm sending from 3215 so the guarantee only really covers sending to ADL, SYD, MEL CBD's.

    The next gotcha is although I can see that yours was scanned when I delivered it generally they are not as we deliver direct to the mail centre in bulk and often the first scanning is done close to the destination so often I couldn't prove when I shipped it. Delivering direct to the mail centre does make the freight faster (normally) though.

    So while we ship 1000's of express post satchels every year and luckily they lag on only a tiny percentage the guarantee is rarely used. I think they and other freight companies bank on that too and make the process complicated to claim.

    You ordered 9am on the Friday 22nd (seriously optimistic) and we were actually already closed for Christmas and per the date in BeanBay and on your invoice the coffee was scheduled to roast on the 3rd of Jan. As "luck" has it I emergency roasted on the 22nd for a commercial customer who forgot it was Christmas (don't ask) so yours was shipped then too. Should have arrived on Wednesday 27th I would have guessed so who knows why it's still in the NSW depot, I expect they were just enjoying the aroma from the bag.

    I actually went in an roasted again on Thursday the 28th and some of those have already arrived in similar destinations to yours.

    Good news is we always look after CS'rs with a non-published guarantee and your replacement coffee will roast and ship on the 3rd, you should get it on the 4th or 5th nice and fresh. If the other one turns-up in the meantime just give it to someone, love from CoffeeSnobs.

    Dimal, Javaphile, matth3wh and 5 others like this.

  13. #13
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    Andy - what can I say I'm absolutely stunned by your generosity and customer service (Aus Post could learn a thing or 2 about how to do business from you)
    Thanks a million - this will keep the wife happy and caffeinated - happy new year to you!

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