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Thread: Sunbeam EM7000 feedback

  1. #251
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    I normally weigh 20 grams of beans for the double basket. Not sure about the supplied single.

  2. #252
    Junior Member markir's Avatar
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    IMG_20160805_201429.jpg

    So, just to clarify about the 'staining' comment previously - here's a photo of the machine today, still looking great, perhaps not quite as shiny as the new models...

  3. #253
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    Is anyone else using Breville The Smart Grinder Pro BCG820BSS?
    Would be interested in seeing which number people are using for the grind setting also the time they are using to get the correct amount of grind in both the single and double baskets which are included with the machine.

    Trial and error for me, still haven't found that sweet spot just yet - not far away though !

  4. #254
    Super Moderator Javaphile's Avatar
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    Quote Originally Posted by stuart94 View Post
    Is anyone else using Breville The Smart Grinder Pro BCG820BSS?
    Just a *few: New Breville BCG820 "Smart Grinder Pro"


    Java "" phile
    Toys! I must have new toys!!!

  5. #255
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    Are the VST baskets worth the money with this machine? What are the other alternatives if they aren't worth it?
    Thinking a new tamper may be a worthy upgrade from the include sunbeam tamper..

  6. #256
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    Hi everyone at Coffee Snobs! First-time poster, long-time lurker Brett here.


    I've found a lot of advice on this forum very helpful over the years which resulted in obtaining my first proper coffee setup a couple of years ago consisting of a Sunbeam EM7000 & Breville Smart Grinder Pro.


    The EM7000 came about when Harvey Norman had it for sale at $399 in approx. June 2014 although I didn't start using it until August 2014, and have been maintaining it as per the user manual with regular clean & descale cycles & the replacement of the internal water filter & group head seal after the first 12 months of operation. In that initial 12 month period I had a factory warranty repair to replace the steam wand which was never right from the get-go out of the box - it never felt like the tap/dial properly closed off the steam and eventually it would follow-on with a lot of noise & steam after operation. The repairer (Ewings in Nowra, NSW) said that it appeared to have a fault with the dial however it was quite corroded & affected by scale and it was replaced under warranty.


    Once the steam module was replaced it operated much better, however over time it has gradually started following on after use (not as bad as the first time). From what I've read on here I understand this is fairly common with EM7000s however if my last module was corroded after less than a year I don't hold great hope that this one will last a lot longer into the future. The water I use is boiled & filtered with a Brita carbon filter, so nothing too drastic - I guess the Brita filter doesn't remove a lot of the metals/minerals?


    The other problem is that I've stripped the philips-head slots in the screw that holds the shower screen so now I can't properly clean the group head and replace the O-ring seal. The machine is now out of factory warranty coverage however at the time it was purchased with the Product Care up-sell which at the time seemed to be a good investment. It turns out that given the purchase price was less than $400 their policy is to just offer $399 store credit at Harvey Norman rather than send it for repairs. I decided to get a quote (from Regional Appliance Service in Fairy Meadow, NSW) and it was over the $240 mark, so not worth the investment for something that in all likelihood will be lucky to last for another year or so before more repairs.


    The problem is that given the initial purchase price was so low I don't have a lot to play with and looking at what's on offer at HN I'm pretty much limited to the Breville BES920 & Sunbeam Torino manual machines or a whole bunch of automatics which I'm not interested in. So if of you Snobs out there are happy to offer some advice, I'm wondering whether I should:


    a) persevere with the EM7000 & get it repaired by an authorised repairer

    b) as above however attempt to do the repair myself, however void the Product Care warranty

    c) make the Product Care claim and put the $399 towards something at HN... but what?

    d) acquire a taste for tea

    e) ???



    For options a & b above (and probably all options) I might have to look at improving my water supply - flavour-wise I'm happy with what I'm producing now but I'm more concerned with the scale/corrosion. I live in Wollongong so it's not like we're on bore water here.


    I haven't bothered fiddling with the factory settings of the EM7000 but am pretty happy with the results out of the box. I would love to have the time to fiddle with the settings to get things ideal however I have a two year old time-vampire that leaves me to prioritise employment/sleep/cleaning (not necessarily in that particular order) over playing with my own toys. I'm happy with a set & forget machine that gives feedback on group pressure & milk temperature so both the wife & I can use it without understanding too many of the intricacies.

    Any feedback would be much appreciated!

  7. #257
    Senior Member ozscott's Avatar
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    Coffeehack what sort of coffees do you usually make? And typically for 1, 2 people or more? Cheers

  8. #258
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    Hi Scott, I'm generally pulling flatties using a double basket, occasionally with the single basket, although sometimes I'll just make espressos for myself especially if I get the chance to try out some single-origin beans.

    On weekdays we're making two coffees for my partner & I in the morning, she's less-confident with the grind/dose/tamp process but (like me) finds the pressure gauge on the EM7000 very helpful and once the group handle goes in it's easy just to press a button and steam the milk. On weekends there's usually an extra 2-3 cups made per day however when people come around they know we have "good coffee" at our place so I could spend a good 15-20 mins pumping out 5-10 cups in one go.

    I've been reading further on here and I'm starting to think another strategy is for me to put my $399 credit towards the Breville "Dynamic Duo" BES920 & Smart Grinder Pro (which retails for less than the stand-alone BES920???), then on-sell the two items as new stock and get a non big-label appliance from somewhere other than Harvey Norman...

    Any advice would be appreciated!

  9. #259
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    Quote Originally Posted by stuart94 View Post
    Are the VST baskets worth the money with this machine? What are the other alternatives if they aren't worth it?
    Thinking a new tamper may be a worthy upgrade from the include sunbeam tamper..

    VST: Given your grinder, yes, absolutely. Get a lot more and better flavour out of your fresh beans. Stale beans - explore how bad they can taste.

    new tamper: Probably. VSTs require a flat base on the tamper - no US, Euro or whatever curve. Some SB tampers have a flat base, however my 7000 doesn't.

    TampIt

  10. #260
    Junior Member lindsayward's Avatar
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    Hi. I'm not sure if my new questions about the EM7000 should go here or in another place... (let me know if otherwise)

    Does anyone know of a tamping mat that fits the portafilter really well for using on the side of the bench? I've seen some that have a recessed spot for the spout and I'm not sure if these need to match properly or if any of them would be OK.
    Which leads to another question... do you prefer to tamp with the spout taking the weight, use the little tamp pad on the side of a bench, or a mat like I'm asking about, or...?

    When I clean out my portafilter, I always have to take the basket out as there's water trapped in there. Is that normal? Do you all have to do that too?
    I'll have more later, I'm sure
    Thanks.
    Last edited by lindsayward; 25th November 2016 at 09:46 PM. Reason: update/add to question

  11. #261
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    Hi lindsayward, for me I just rested the group head onto the side of a hard bench with the pad that comes with the handle when tamping. I've recently upgraded to a proper HX machine, and have had to get a "tamping station" to cater for my new Bezzera group handles. I've just checked and this fits my EM7000 handle/spout for tamping without putting any pressure on the spout, however because of the rubber tamp pad already on the handle it sort of defeats the purpose resting it on the tamping stand.

    As for the portafilter basket issue I know what you're talking about and I did the same with my EM7000. Generally though I believe that with pro gear the basket should be pretty tightly held in the group head, although I don't see it as being a problem with the EM7000 - it might mean that the spring in the head eventually fails but from my experience it's likely that many other parts of the machine will fail first!
    lindsayward likes this.

  12. #262
    Junior Member lindsayward's Avatar
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    How do people go with the temperature gauge for milk steaming?
    I normally steam about 180-200mL and find when I go up to the coloured portion ("correct" temp) my resulting latte is a bit too hot, so I've started stopping before it gets to the first grey area.

  13. #263
    Senior Member Yelta's Avatar
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    Quote Originally Posted by lindsayward View Post
    How do people go with the temperature gauge for milk steaming?
    I normally steam about 180-200mL and find when I go up to the coloured portion ("correct" temp) my resulting latte is a bit too hot, so I've started stopping before it gets to the first grey area.
    Good idea.

  14. #264
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    Quote Originally Posted by lindsayward View Post
    How do people go with the temperature gauge for milk steaming?
    I normally steam about 180-200mL and find when I go up to the coloured portion ("correct" temp) my resulting latte is a bit too hot, so I've started stopping before it gets to the first grey area.
    Thanks to a bunch of happy friends, I play with a few 6910/7000's (amongst the higher end cafe stuff). Their gauges are pretty notional at times. let your taste buds be your guide...

    If you are curious, beg, buy or borrow a medical thermometer and use it to calibrate your gauge - I have seen over 6 degree Celsius variations on 7000s. Also, bear in mind that the 7000 gauge is, of necessity, attached to the wand. It measures some consistent combo of milk temp and wand temp which will vary according to your technique.

    TampIt

  15. #265
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    I'm the owner of an EM7000 and would love some comments/ideas if anyone has any.

    Recently, after a basic barista course, I decided to upgrade to a Macap M4D grinder for ease of use in the mornings when I am running out the door.

    The EM7000 was used only sporadically so I have done a descale cycle (virtually no dirty water) and remove and cleaned the shower screen and grouphead.

    I'm using freshly roasted beans with a VST 18g basket and the flat tamper that came with the SB.

    I think my grind is fairly close, I get a 6-8 sec lag time with a 28-32 second pour, very dark and nice looking crema.

    The flavour doesn't show any characteristics of being over or under extracted (I spent a fair bit of time over Christmas dialing-in the grind, so I did taste it when it was over and under).

    But....

    There just doesn't seem to be the 'body' or depth of flavour. I've experimented with 18g/18.6g/19g. Tried a few different milks and variations in temp for the milk, same deal.

    Any ideas??? Is it time to consider adjusting the extraction temperature?

  16. #266
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    Quote Originally Posted by Mel452 View Post
    I'm the owner of an EM7000 and would love some comments/ideas if anyone has any.

    Recently, after a basic barista course, I decided to upgrade to a Macap M4D grinder for ease of use in the mornings when I am running out the door.

    The EM7000 was used only sporadically so I have done a descale cycle (virtually no dirty water) and remove and cleaned the shower screen and grouphead.

    I'm using freshly roasted beans with a VST 18g basket and the flat tamper that came with the SB.

    I think my grind is fairly close, I get a 6-8 sec lag time with a 28-32 second pour, very dark and nice looking crema.

    The flavour doesn't show any characteristics of being over or under extracted (I spent a fair bit of time over Christmas dialing-in the grind, so I did taste it when it was over and under).

    But....

    There just doesn't seem to be the 'body' or depth of flavour. I've experimented with 18g/18.6g/19g. Tried a few different milks and variations in temp for the milk, same deal.

    Any ideas??? Is it time to consider adjusting the extraction temperature?
    Three initial thoughts:
    1) Roasts take a while to develop. Lights take weeks, darks are the oft quoted "4 to 11 days". If the coffee is still slightly green / underdeveloped it will be OK taste but lack body and richness / depth - sounds close.
    2) VSTs - they need a coffee grind a lot finer than standard espresso. Some trad grinders(or badly calibrated ones "out of the box") cannot do that fine a grind without going bitter (poor particle spread). So you grind coarser and overdose it and then run the shot short to try to compromise your way out of the mess... exit regional characteristics amongst other things (like body, depth, quality).

    3) VST's also hate severe under / overdosing. Which begs the question - have you actually checked the dosing with scales? I have been to cafes that stick close to 30g in a 15g double! Needless to say, easy to sort.

    If it is none of those, send me a PM with more details and I will try to sort it remotely for you.

    TampIt

  17. #267
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    Quote Originally Posted by TampIt View Post
    Three initial thoughts:
    1) Roasts take a while to develop. Lights take weeks, darks are the oft quoted "4 to 11 days". If the coffee is still slightly green / underdeveloped it will be OK taste but lack body and richness / depth - sounds close.
    2) VSTs - they need a coffee grind a lot finer than standard espresso. Some trad grinders(or badly calibrated ones "out of the box") cannot do that fine a grind without going bitter (poor particle spread). So you grind coarser and overdose it and then run the shot short to try to compromise your way out of the mess... exit regional characteristics amongst other things (like body, depth, quality).

    3) VST's also hate severe under / overdosing. Which begs the question - have you actually checked the dosing with scales? I have been to cafes that stick close to 30g in a 15g double! Needless to say, easy to sort.

    If it is none of those, send me a PM with more details and I will try to sort it remotely for you.

    TampIt
    Thank you for your thoughts, TampIt.

    It may be the roast - I'm not sure - I'm using it within the guidelines on the bag.

    I can definitely play around with a finer grind and see what the results are. Yes, weighing the dose every time at the moment as I haven't programmed a time on the M4D yet.

  18. #268
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    HI guys. thanks for all the info in this thread. I picked up a em7000 a few days ago. I think i may have the leaky steam wand issue where steam still seeps out the nozzle after it is shut off for 20 sec or so, until i jiggle with the switch a little, then it stops.

    Also, is it 'normal' for water to constantly drip from the shower screen after each shot, and often just after it's been turned on.?

    I'm finding there's very little room for error in the dosing/grind/tamp in order to get a propper shot pulled in 25-30 seconds with gauge in the orange. often seems to be pouring best if it's a bit shorter (20-25 sec) and in the first grey mark on the pressure gauge.

    Finally, i can't seem to get a 'positive' 5 cent test without loading at least 22-24gms into the PF (double shot). Best pours have been with 19-20gms so far but leaves a soggy puck
    Any thoughts, suggestions on these issues would be greatly appreciated.
    Cheers.
    Pete.

  19. #269
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    My EM7000 seems a winner.

    My EM6910 has been retired to the recycling bin after 5/6 years of good use...a great workhorse it's been, but the group head collar was badly worn and I had been troubled with leaks and the necessary shim use for the last year. I'm handy, but it just became too much of a burden...I could have bought and fitted a new collar but another expensive component could have failed at any time of course.
    As for the EM7000...it seems an excellent machine overall....
    To me, on the plus side:
    #Milk texturing is much faster than the 6910 (look out - that steam wand roars) AND it the steam shuts off when you turn it off (no milk spluttering over the bench if you withdraw the milk jug too soon :-)
    #The milk temperature sensor/gauge seems accurate (consistent with my Davis & Waddell milk thermometer).
    #All of the loose parts from the EM6910 appear compatible with the 7000, including the group handle and screw-on screens (and the 7000 does not come with double baskets...but the 6910 doubles fit, if ever needed).
    #It is way quieter than the 6910 !
    On the minus side ?
    >>The hot water pipe is fixed (not a biggy)
    Summary ?
    Making consistent, satisfying coffee seems a breeze right now*.....in tandem with my Cafe Series EM0480 Conical Burr grinder, the whole process has been quick and easy for this first week of use.
    *but hey....knowing me, things could turn turtle at any time...fingers crossed.

  20. #270
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    I will have to read this whole thread, just bought a 7000, and relegated my 6910, with a new collar to the holiday place.
    Only read the first and last pages.

    Paired with a shimmed 480, 7/15/ VST, Pullman 19/22, naked P/F, so lots to play with and try, and a brand new SS PF.

  21. #271
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    Quote Originally Posted by stuart94 View Post
    Is anyone else using Breville The Smart Grinder Pro BCG820BSS?
    Would be interested in seeing which number people are using for the grind setting also the time they are using to get the correct amount of grind in both the single and double baskets which are included with the machine.
    I bought the machine and this grinder last month so they are relatively new. I use grind setting 21 and it works perfectly for milk-based coffee! I buy a medium blend from a local coffee roaster in Canberra once a week (called Wagonga Kaffee Vienna blend). If I change the beans, blend, and depends on the age, it may need adjustment +/- 1 to 2

  22. #272
    Rbn
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    On another thread Tampit said something like the 6910 was the better of the 7000 and 6910 for making microfoam.

    Well that sure seems to be the case for me.
    Noisy the 6910 maybe, but steam making/microfoaming with the 4820 nozzle is excellent.

    However, after another factory setting descale, using a vinegar solution, the steam is better this morning. So the 700 has come up a bit in my ratings.
    I do like the quiet too.

    My $205.00 purchase needed $147.00 spent on it to get it to go.
    New solenoid fitted, it failed, then replaced again, and now it seems fine.
    Should have bought new!!

    And I do think the factory setting for descaling is a great idea.
    I doubt it had been done to this machine.
    Last edited by rawill; 1 Week Ago at 02:53 AM.

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