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Thread: Acaia Lunar Auto Tare and H2O Issues. Please Help.

  1. #1
    Senior Member Jono_Willmer's Avatar
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    Acaia Lunar Auto Tare and H2O Issues. Please Help.

    This is my video on YouTube https://youtu.be/HByZEdsAUyg

    These scales are 2 weeks old and have never been dropped, dunked or damaged. From the very first few times I used it I was getting the _H2O_ feature showing up(so I removed the plastic film from the display thinking it was that, but it isn't), the display is dry and perfectly clean.

    When I use the auto tare feature with the triangle and square the auto tare works fine and starts the timer, but it keeps stopping at random times(between 8s-15s), it never goes past 15s without liquid hitting the cup. This does not always allow for the pre infusion time that I want.

    I have read in the manual that "In all auto start modes, if you do not operate the scale for 30 seconds, it will reset timer and perform tare operation." which it does once the timer stops, but I think it should keep the timer going till it reaches 30s even if the scale hasn't sensed any liquid?

    Any feedback on this will be greatly appreciated and please let me know if there is any settings in the configuration that may help to resolve this issue?

    The software is up to date and I've even tried reducing the sensitivity of the scales in case it was a vibration or bump that was stopping the timer. The scale performs the same way no matter what surface I have it on, the little stabilising strips are installed on the base and there is a clear gap around the scales top and base(not catching on the sides). Thank you for watching.

    Acaia Lunar Auto Tare and H2O Issues. #acaia #lunar #acaialunar #acaialunarscales

  2. #2
    Senior Member level3ninja's Avatar
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    Something is definitely not right with that scale. I don't think there is anything you can do but take it back where you bought it, or at least talk to them. It seems to have a touch screen issue, because when you're touching it for it to give the H2O warning it must be getting a touch somewhere else, which it obviously isn't.
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  3. #3
    Senior Member Jono_Willmer's Avatar
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    Quote Originally Posted by level3ninja View Post
    Something is definitely not right with that scale. I don't think there is anything you can do but take it back where you bought it, or at least talk to them. It seems to have a touch screen issue, because when you're touching it for it to give the H2O warning it must be getting a touch somewhere else, which it obviously isn't.
    Cheers for the reply, I thought I was going crazy. I hope it is faulty because it's a disappointing scale if it isn't.

  4. #4
    Senior Member Jono_Willmer's Avatar
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    Watching the video back it even changed modes without me touching the power button.

  5. #5
    Senior Member readeral's Avatar
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    Yeah I'd take them back.
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  6. #6
    Senior Member level3ninja's Avatar
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    Let's just say mine behave very differently!
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  7. #7
    Senior Member Jono_Willmer's Avatar
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    Would anyone who has these scales be able to please tell me when set to the square and triangle mode how long the timer goes for once started with a cup and no liquid added before it stops itself? Thanks

  8. #8
    Senior Member level3ninja's Avatar
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    I hadn't really tried that before. It seems to stop at 10s, unless it gets a bump or other "wobble" in the weight, at which point it stopped at 14s a few times. Tried a total of about 8 times. Seems a bit weird to me. It's too late now to make a coffee (I'm already at 5 shots for the day!) but I'm curious if the vibrations of the machine when the pump is running are enough to keep it from stopping.

  9. #9
    Senior Member Jono_Willmer's Avatar
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    Quote Originally Posted by level3ninja View Post
    I hadn't really tried that before. It seems to stop at 10s, unless it gets a bump or other "wobble" in the weight, at which point it stopped at 14s a few times. Tried a total of about 8 times. Seems a bit weird to me. It's too late now to make a coffee (I'm already at 5 shots for the day!) but I'm curious if the vibrations of the machine when the pump is running are enough to keep it from stopping.
    Maybe it isn't faulty then, it might just not be a great program to use if you have a pre-infusion that is longer than 4-5 secs. I really do appreciate you checking this for me. Though it doesn't explain the weird h2o issues I'm having. Thanks again level3ninja I'm very grateful.

  10. #10
    Senior Member level3ninja's Avatar
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    No worries, always happy to help, especially when it's that easy! I'd still query it with your supplier though, the H2O thing is weird.

  11. #11
    Senior Member level3ninja's Avatar
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    I tried it this morning, had the scale of to the side on the stop tray and put another chip in it when I started the shot. Still stopped at 14s. It's weird it would do that on purpose.
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  12. #12
    Senior Member Jono_Willmer's Avatar
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    Quote Originally Posted by level3ninja View Post
    I tried it this morning, had the scale of to the side on the stop tray and put another chip in it when I started the shot. Still stopped at 14s. It's weird it would do that on purpose.
    I've emailed Acaia about this feature, I'll see what they think or if they may even modify the program.

  13. #13
    Senior Member Jono_Willmer's Avatar
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    Quote Originally Posted by level3ninja View Post
    I tried it this morning, had the scale of to the side on the stop tray and put another chip in it when I started the shot. Still stopped at 14s. It's weird it would do that on purpose.
    This was the response I got from Acaia:

    Hi Jonathan,
    Thank you for contacting us. This is something a number of customers have requested and it is in the works for our next Lunar firmware update. I, unfortunately, don't have a timeline for how soon we are rolling out the new firmware. We have a number of projects being completed this fall and we will launch the new Lunar firmware once all of the projects have been completed and released. I hope you have a great week.
    Cheers,
    T___

    That's not a bad outcome I wonder what the "projects" they're working on are?
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  14. #14
    Senior Member level3ninja's Avatar
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    That's good. Upgradable firmware is a big plus when it comes to stuff like this. Or so I keep telling myself when I remember the price tag...
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    I just tested my scale doing the exact same process you did - with the square and triangle.

    The first cup tare without weight increase stops at 15s. Each tare afterwards will stop at 10s.

  16. #16
    Senior Member Jono_Willmer's Avatar
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    Quote Originally Posted by Brian88 View Post
    I just tested my scale doing the exact same process you did - with the square and triangle.

    The first cup tare without weight increase stops at 15s. Each tare afterwards will stop at 10s.
    Hi Brian, thank you so much for the feedback, it is confirmed that the auto tare is meant to occur this way so that's good and now if I can sort out the h2O issue I'll be much happier with the scales.

    If you just place your scales on a bench do they regularly beep and auto tare? Mine seem to be very unstable?

  17. #17
    Senior Member level3ninja's Avatar
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    I have never had mine auto tare without a weight input or pushing a button etc

  18. #18
    Senior Member Jono_Willmer's Avatar
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    Quote Originally Posted by level3ninja View Post
    I have never had mine auto tare without a weight input or pushing a button etc
    Thank you again level3ninja, I think there is something wrong with mine

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    Quote Originally Posted by Jono_Willmer View Post
    If you just place your scales on a bench do they regularly beep and auto tare? Mine seem to be very unstable?
    I've had them beep and tare randomly before but I imagine that would be due to holding some water which dripped down into the tray.

    They're very sensitive but haven't had any issues otherwise.
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  20. #20
    Senior Member Jono_Willmer's Avatar
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    Quote Originally Posted by Brian88 View Post
    I've had them beep and tare randomly before but I imagine that would be due to holding some water which dripped down into the tray.

    They're very sensitive but haven't had any issues otherwise.
    Hi Brian88,

    Thank you for the feedback, I had a really weird experience with them tonight. I took the scales to my parents house and used them for an hour or so and not one issue. Could it be possible I've got some kind of interference in my house that's causing some errors?

  21. #21
    Senior Member Jono_Willmer's Avatar
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    Well great news the Australian supplier replaced my scales the new set arrived today, thanks to a few emails to Acaia tech support they arranged the replacement for me.

    Shown here with the additional base plate and weighing plate. The initial indications are good, no dramas at all so far.

    readeral likes this.

  22. #22
    Senior Member level3ninja's Avatar
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    Behmor Brazen - $249 - Free Freight
    Good to hear!
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