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Thread: Breville Oracle Owners Thread BES980XL

  1. #851
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    Hi everyone, my name is Matt. It's my first time here and I'm addicted to coffee.
    I gave in oracle ( hence why I'm here). Lately it's been leaking water (no, they drop tray is not full)
    the other issue I have is the milk wand/steam temperature had not been displaying and when I go to use it it does not work at all and just beeps at me twice. It's about 2 years old and out of warranty. Oracle support just tell me to go to a repair center but I don't have the money for it.
    Leaking water is a minor problem, the steamer not working is the big problem!
    Ot all started after a power outage in my house.
    ive tried descalling the machine as per oracle support request and this did nothing to help. If anyone has any suggestions that would be awesome!
    For a sense or urgency, Im now using a delonghi nesprsso machine.

  2. #852
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    I'm one of the people who experienced the noise and, while I cannot tell you what exactly it is (you've already seen speculation here and, if memory serves, Breville never weighed in with something definitive), I can tell you it seems to be a mortal problem. After my working machine gave up the ghost with an error notice (don't recall which one) on the LCD (pushed shot buttoon one day; no noise; no nothing; get error; it's dead), I contacted Breville and they said send it back and we'll fix it or replace it.

    Now the tale of they comedy of errors dealing with Breville support is another story (also mentioned with frequency here) for another time. In the end, though -- after weeks of waiting and missteps -- they told me to await the brand new Oracle they were sending, use the box to ship the dead one back to them, and we'd be square. I thought this more than fair since (1) it was a few months out of warranty, and (2) though new and with a warranty on file, I bought it on eBay ... so you know.

    If it were me (and I'm not surgeon -- just a retired college president with no evident mechanical skillset), I'd contact Breville, warranty or no, and see what they say. But do let us know what the narrative turns out to be if you open it up, and good luck!

  3. #853
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    Descaling the Oracle

    hi guys,

    Since this morning, after 3 years, my oracle asks me for a Descaling.Should I do it (so far everything is fine I do not want to damage it) ? Which descaling produce to use in Australia ?

    Thank you

  4. #854
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    I just bought my BES980 a week ago.


    A lot of the times when the machine grinds and tamps coffee, the ground coffee in the portafilter is not polished. I can clearly see the "footprint" of the tamping fan.
    When the machine automatically doses and grinds, normally first you hear the resistance of the tamping fan going up, before you can hear it going down, until it doesn't have any resistance at all and it turning a little bit faster. (no resistance = correct polishing)
    When the problem occurs, after the grinding stops I hear the tamping fan having to cope with this resistance, and right until it stops turning.

    My feeling is that the this is because the grinding fase stops too late, so there's too much coffee in the portafilter. Because of that the ground coffee can't be polished.
    Once when I removed the tamping fan, alot of ground coffee came down that was piled up above the tamping fan.
    If it's true that too much coffee is ground, why does the grinding doesn't stop earlier?


    Could it be that the ground coffee slips in the double-shot filter?
    Is the grind-size of 30 too coarse?
    Is there something wrong with the machine itself?


    I noticed the single-shot filter (that came available after a few years) is sandblasted inside. I guess they had a good reason for that. Why did Breville not sandblast the double-shot filter?

  5. #855
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    Quote Originally Posted by milka View Post
    Hi all,

    Have had my Breville Oracle for nearly 12 months after coming from a Jura Micro ENA 9. Been really enjoying the quality out of the machine after realising it needs pretty fresh beans to work properly. That point alone has put me in contact with some roasters in my local area (Bayside in Melbourne, AUS), so win win!

    Late last week my Oracle developed an interesting issue. All of the beans I've previously used in the machine have had a grind dial setting of between 20 and 23, with good results. All of a sudden I had a grind take ages (with beans I'd used many times before), and it produced a puck that was so compacted no water could flow through. Bit of trial and error later I found that all of a sudden the required grind dial setting to produce a viable shot was up at 36!!!

    Has anyone encountered anything like this before?
    Finally got my Oracle back from Espresso Fix in Balwyn. Long round about due to the couriers damaging the unit and needing to wait for spare parts from Breville.... don't really appreciate how good the Oracle is until you go without it for a couple of months!

    Anyhow, if anyone else experiences what I described above, it's because the lower burr needs to be re-seated. Bit surprised this happened to the machine inside 12 months of use, but the guys at Espresso Fix said it's reasonably common and it's something they look at as part of their Oracle servicing... I've found some instructions online for doing it yourself, but I'd only go down that path if there wasn't another option... looked messy...

  6. #856
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    Power button contiues to flash

    Hi,

    Until the other day my Oracle was working fine. All of a sudden the power button continually flashes and does not stop. I know it flashes whilst heating up to operating temperature however this keeps flashing like it is not reaching the correct temperature. I can still grind coffee and even steam milk but I can not extract coffee. It is almost like the boiler servicing the group head is not reaching temperature or thermostat may be faulty.

    I did a descale and left the machine turned off overnight. When I turned it on in the morning it worked fine. No issues. Then when I turned it on to make another coffee the issue had returned.

    The machine was bought in Feb 2015 so is no longer under warranty. This is the second issue I have had but luckily the first was just before the warranty expired so was covered.

    I had a Saeco for about 6 years, prior to the Oracle and that did not miss a beat, not one issue. Not sure I would buy a Breville coffee machine again.

    Any thoughts or suggestion appreciated.

  7. #857
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    Guys, I've been contemplating whether to buy this machine or simply buy a good grinder (e.g. Baratza Sette 270W) and good machine (not necessary by Breville). I've spent hours and hours but I can't simply make my mind.

    If you haven't bought your Oracle 980 xl now, and knowing what you know now, would you still buy the oracle today?

  8. #858
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    Help with new Breville Oracle machine

    Hi we purchased the Breville Oracle espresso machine yesterday and I can't get the settings right. I am using Lavazza Oro beans, grind 20 and it's coming out bitter. We drink both flat white and espresso coffee and the white coffee is drinkable but not great. The black coffee is very bitter. Has anyone got this machine and have some tips for the settings? I'm going to try a different coffee bean too
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  9. #859
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    Quote Originally Posted by sageybadegey View Post
    If you haven't bought your Oracle 980 xl now, and knowing what you know now, would you still buy the oracle today?
    To be honest, if your budget stretches to an Oracle, I would be looking at a grinder and good HX machine. The setup will last for years and will remain pretty much bulletproof as long as it is looked after.
    level3ninja and sageybadegey like this.

  10. #860
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    Quote Originally Posted by cfgilmore View Post
    Hi we purchased the Breville Oracle espresso machine yesterday and I can't get the settings right. I am using Lavazza Oro beans, grind 20 and it's coming out bitter. We drink both flat white and espresso coffee and the white coffee is drinkable but not great. The black coffee is very bitter. Has anyone got this machine and have some tips for the settings? I'm going to try a different coffee bean too
    The beans are the most likely problem, see how you go with some freshly roasted specialty coffee like is available in the Bean Bay section of this website, or in a pinch try Aldi medium roast (might be fresh, depends on store turnover)
    Last edited by level3ninja; 2nd November 2017 at 04:02 PM. Reason: Autocorrect
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  11. #861
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    Quote Originally Posted by cfgilmore View Post
    Hi we purchased the Breville Oracle espresso machine yesterday and I can't get the settings right. I am using Lavazza Oro beans, grind 20 and it's coming out bitter.
    Agree with above - the beans are the weakest link here.

    The rule "rubbish in, rubbish out" very much holds true with espresso - both for beans and dosing, distribution and tamping technique!

    Breville have some good videos on Youtube about dialling the machine in, but basically the rule of ~30ml in 25-30s is the aim (or 60ml if catching both spouts).
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  12. #862
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    Quote Originally Posted by dbun View Post
    To be honest, if your budget stretches to an Oracle, I would be looking at a grinder and good HX machine. The setup will last for years and will remain pretty much bulletproof as long as it is looked after.
    for AUD 2k, what's the best grinder + hx machine combo would you recommend?

  13. #863
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    Hi sageybadegey I really like my Nuova Simonelli Oscar 2. ($1400 odd) and Casa espresso has a special on macap m2m grinders for $400 so that would leave you change for a tamper, milk jug, knock box ect if needed or lots of beans.

    could spend a bit more on a grinder and got the eureka atom from Casa for $1000.....

  14. #864
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    Quote Originally Posted by level3ninja View Post
    The beans are the most likely problem, see how you go with some freshly roasted specialty coffee like is available in the Bean Bay section of this website, or in a pinch try Aldi medium roast (might be fresh, depends on store turnover)
    Hi thanks for your advice. I'm happy to say I took your advice and found a local bean roaster and bought fresh beans. I now have amazing coffee from my machine! Both espresso and flat white equally great. Thanks

  15. #865
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    Quote Originally Posted by cfgilmore View Post
    Hi thanks for your advice. I'm happy to say I took your advice and found a local bean roaster and bought fresh beans. I now have amazing coffee from my machine! Both espresso and flat white equally great. Thanks
    Awesome, always like an easy fix!

  16. #866
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    Quote Originally Posted by milka View Post
    Finally got my Oracle back from Espresso Fix in Balwyn. Long round about due to the couriers damaging the unit and needing to wait for spare parts from Breville.... don't really appreciate how good the Oracle is until you go without it for a couple of months!

    Anyhow, if anyone else experiences what I described above, it's because the lower burr needs to be re-seated. Bit surprised this happened to the machine inside 12 months of use, but the guys at Espresso Fix said it's reasonably common and it's something they look at as part of their Oracle servicing... I've found some instructions online for doing it yourself, but I'd only go down that path if there wasn't another option... looked messy...
    Unfortunately the fix hasn't lasted... my machine has suddenly jumped from producing a wonderful coffee from my regular beans at around 19 on the grind dial up to 26... this has been confirmed with 2 sets of beans...

    No one else seeing issues like this with their Oracle? I wonder if I should push to get the lower burr assembly replaced...

  17. #867
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    guys for single (timed) shot, is the best setting 25seconds or 30 seconds or 20 seconds? In the manual I downloaded it mentions that i should get 30ml in 20 seconds. I'm confused.

  18. #868
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    to help me out, let's say you dialled in the right grind, what's the optimal settings for 1 cup and 2 cup?

  19. #869
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    Quote Originally Posted by sageybadegey View Post
    guys for single (timed) shot, is the best setting 25seconds or 30 seconds or 20 seconds? In the manual I downloaded it mentions that i should get 30ml in 20 seconds. I'm confused.
    30 ml in 30 seconds will be a guide - but truth be told there are very few hard and fast rules. You will simply need to play with the grind settings and continue to taste until something is 'good'. Also switching beans will mean you will likely need to change the settings, although probably only marginally.

  20. #870
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    Quote Originally Posted by sageybadegey View Post
    guys for single (timed) shot, is the best setting 25seconds or 30 seconds or 20 seconds? In the manual I downloaded it mentions that i should get 30ml in 20 seconds. I'm confused.
    30ml in 30 seconds for a single is pretty much accepted as a standard, you can adjust for preferences from there.

  21. #871
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    Quote Originally Posted by Yelta View Post
    30ml in 30 seconds for a single is pretty much accepted as a standard, you can adjust for preferences from there.
    Thanks guys. I'm no expert in tasting the coffee but I just go with the 30 seconds 60 ml guide seems ok to me. though the taste changes everytime I change type of coffee bean (Ethiopian bean to Columbian bean, etc.).

  22. #872
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    Have you guys use naked portafilter on your breville? does it make any difference?

    Also, I can't make latte art on the oracle using the auto setting. I set temp to 60 degrees and texture all the way down to latte level. What am I missing?

  23. #873
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    getting the grind right

    i just purchased the oracle 980xl and am trying to get the grind correct for the extraction. The manual says it should be 20 seconds for a single shot but even when I change the grind - starting at 30 and working down to 24 - the time registers 25 seconds. Any suggestions? I am using freshly roasted beans.

  24. #874
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    I use a 30/60ml measurement glass for pouring shots in order to set 30ml extraction at 25 seconds. For my machine and the beans I use the grind is usually set around 21. I buy a 500gm bag and after about the fifth/sixth shot i usually have to dial it down to 20. I have found the older the bean the lower the grind setting.
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  25. #875
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    Quote Originally Posted by willowjaz View Post
    i just purchased the oracle 980xl and am trying to get the grind correct for the extraction. The manual says it should be 20 seconds for a single shot but even when I change the grind - starting at 30 and working down to 24 - the time registers 25 seconds. Any suggestions? I am using freshly roasted beans.
    Is it dispensing the shot at 25 sec no matter what the grind? If so your machine may be set to “timed” shot duration rather than “volume”.

    What really matters is how the shot looks when it pours and tastes in the cup.

  26. #876
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    Has anyone had the luck of making some latte art with this machine? Any tips and techniques you can share with us new owners of this machine?

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    Quote Originally Posted by sageybadegey View Post
    Has anyone had the luck of making some latte art with this machine? Any tips and techniques you can share with us new owners of this machine?
    I had more luck with the auto texturing 3 clicks from the top, that is, closer to the Capp setting.
    You can do it manually though, in which case, it really helps to leave the jug in the fridge to get chilled 1st
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  28. #878
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    when you say 3 clicks from the top, that means that's the cappuccino setting right not latte? Actually what I did is I tried the latte all the way to the bottom and I can't still have that texture consistency like a wet paint that's awesome for latte art.

  29. #879
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    Quote Originally Posted by sageybadegey View Post
    when you say 3 clicks from the top, that means that's the cappuccino setting right not latte? Actually what I did is I tried the latte all the way to the bottom and I can't still have that texture consistency like a wet paint that's awesome for latte art.
    Yes, but like I said, best bet is to do it manually

  30. #880
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    Talking Wow, Wow, Wow for the Oracle Touch

    I just had to jump in and add my two bob's worth to your thread, hope I'm not out of place. Now I 'had' I very nice setup... Vibiemme Domobar Super, Doserless (electric) Mazzer Mini, Pullman Tamper, Synesso ridge-less basket and the list goes on. But in recent times my enthusiasm for all the fiddling around, cleanup and annual (expensive) maintenance, had waned. I started to drink a lot more tea rather than fire up the VBM. Then I found out about the Breville Oracle Touch. I installed it this afternoon and made my first 'Flat White' with 6 day old single origin Papua New Guinea highland beans. WOW! and WOW! is all I can say. There may be skeptics out there but I reckon it tastes every bit as good and anything I've pulled on the VBM. I know the Touch expensive but I reckon, when I get to know it better, I'll be able to make a flat white in 5 or 6 minutes instead of 25 minutes. And the cleanup is absolutely minimal. In addition, I only had 3 coffees to my repertoire with the VBM... Espresso, long black and flat white. With this little beauty I've got a full quiver of coffees. Hmmmmm! Anyway that's enough from me but, and I know it's early days, if you have been thinking about the Touch, I reckon it's a keeper.

  31. #881
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    Does Breville Oracle and Breville Oracle Touch have a way to update its software firmware? I'm just curious.

  32. #882
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    Guys, Aside from Single shot and double shot basket that comes with the machine, is there a way for me to buy an in-between kind of basket, by that I mean a basket that should contain around 18grams of coffee when automatically tamp, instead of the 15g/21g with the current basket that comes with the machine?

  33. #883
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    Quote Originally Posted by sageybadegey View Post
    Guys, Aside from Single shot and double shot basket that comes with the machine, is there a way for me to buy an in-between kind of basket, by that I mean a basket that should contain around 18grams of coffee when automatically tamp, instead of the 15g/21g with the current basket that comes with the machine?
    I saw a post somewhere earlier in this thread from a Breville person who said their baskets were manufactured to the finest tolerances and are perfectly matched to the Oracle machines. He went on to say that if you used a different basket, you may well have problems. I guess you could try but keep that in mind. I have never been able to get a decent shot from a single basket on my VBM Domobar and I have no idea why.

  34. #884
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    Advice needed from experienced Oracle Touch user

    I set my Touch up yesterday and made a couple of flat whites and they were much better than anticipated. I was a happy chappy. This morning though, with exactly the same settings, it poured way too fast. So I set about adjusting the grind to slow the pour down and get around 50-60ml in 30 seconds. Well, 300gm of coffee later and I'm still not getting it right. I'm obviously missing something here. I'm using a 7 day old SO medium roast beans and what I'm getting is a pour where it begins pouring after about 10-11 seconds, seems to be quite nice for about 5-6 seconds then begins to run really fast. I know I'm new to the machine but I'm not new to espresso making. I reduced the grind down to 12 to try and slow it down but I was only getting about 20ml in my cup. I've experimented with the grind and it doesn't seem to make much difference. At any setting between 14 and (say) 25 the pour looks pretty much the same, only the volume of the shot changes slightly. It starts to pour after 9-12 secs and looks OK but the blonds quickly and begins to splutter and rush. The crema is very thin also. Now I haven't changed anything but the grind at this stage so is there anything more I can do? Cheers in advance.

  35. #885
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    Quote Originally Posted by sageybadegey View Post
    Does Breville Oracle and Breville Oracle Touch have a way to update its software firmware? I'm just curious.
    I saw something somewhere about firmware and I can't remember if it said you can't do it or if it said it was a difficult process. Give Breville a call maybe.

  36. #886
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    I think it has to be done by a service agent

  37. #887
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    Quote Originally Posted by sageybadegey View Post
    Guys, Aside from Single shot and double shot basket that comes with the machine, is there a way for me to buy an in-between kind of basket, by that I mean a basket that should contain around 18grams of coffee when automatically tamp, instead of the 15g/21g with the current basket that comes with the machine?
    I've used VST baskets (manually - different story), and the Oracle will overfill them substantially. I suspect the VST 15g will end up with about 18g in it, but it's a long time since I tried it, and my machine is away for service atm

  38. #888
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    Quote Originally Posted by sakabatou View Post
    I had more luck with the auto texturing 3 clicks from the top, that is, closer to the Capp setting.
    Disregard this - I just got my machine back from service, and it's clear now that the air pump wasn't working to spec. That setting gives waaaay to much air now

  39. #889
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    Yeah, that's what I thought and experience when I follow that advice. So what setting are you using now that your machine is back?
    Quote Originally Posted by sakabatou View Post
    Disregard this - I just got my machine back from service, and it's clear now that the air pump wasn't working to spec. That setting gives waaaay to much air now

  40. #890
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    Bottom setting. It seems to be working better than new.
    Keep in mind that you can further tweak the air settings in the advanced menu. You can specify when the air pump starts in seconds, and stops in degrees. I guess that's akin to when you bury the wand tip. The default end temp is a bit high (50)

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    So no one else has had any problems with the lower burr "loosening up"? Second time for me for this same problem. Doesn't seem to be a complex fix, but it's not something that you're meant to do yourself. Wondering if I just start getting addressed with a yearly service each year, or if it's worth figuring out how to adjust it myself once the warranty expires?

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    Oh, I forgot to mention! A helpful hint that I picked up whilst trying to figure out my grind problems - a far more accurate way of keeping track of shot to shot extraction volume is to weight your cup! I'd been trying to us a shot glass with measurements on it. Felt so stupid. Heaps of you probably know it already!

    Much easier to tar scales with empty cup and then measure far more accurately how much coffee I'm getting out.

  43. #893
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    Quote Originally Posted by milka View Post
    Oh, I forgot to mention! A helpful hint that I picked up whilst trying to figure out my grind problems - a far more accurate way of keeping track of shot to shot extraction volume is to weight your cup! I'd been trying to us a shot glass with measurements on it. Felt so stupid. Heaps of you probably know it already!

    Much easier to tar scales with empty cup and then measure far more accurately how much coffee I'm getting out.
    Have you tried weighing your dose? it relates directly to shot volume and grind.

  44. #894
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    New to the forum but have done a fair bit of reading, hoping someone can offer advice. I have the breville oracle which was purchased in 2015. The machine has been fantastic, but over the last 6 months I’ve had to regularly increase the grind which is now upto 37. It started at around 15, I get freshly roasted coffee on a weekly basis so it’s not that. I’m wondering if it’s the grinder wearing out? Cleaning doesn’t make a difference.

  45. #895
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    Quote Originally Posted by milka View Post
    So no one else has had any problems with the lower burr "loosening up"? Second time for me for this same problem. Doesn't seem to be a complex fix, but it's not something that you're meant to do yourself. Wondering if I just start getting addressed with a yearly service each year, or if it's worth figuring out how to adjust it myself once the warranty expires?
    I'm not sure if my problem is the same (they are replacing the unit instead of fixing it) but I definitely have the issue where for a while, I could grind in and around the 31 range for a particular bean, and now it is 36 with zero consistency on output (sometimes I get a 25g shot of espresso, sometimes 50g).

    My issue arose after only 2 months....

  46. #896
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    Bought my Oracle (new) from Myer less than 2 weeks ago. Maybe made a dozen coffees. Now when it is turned on it comes up with a “CoEr” error message along with “Service”. Can’t even start it up into the advanced menu to perform any sort of reset.

    To say that I’m disappointed is an understatement.

  47. #897
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    Quote Originally Posted by OzJedi View Post
    Bought my Oracle (new) from Myer less than 2 weeks ago. Maybe made a dozen coffees. Now when it is turned on it comes up with a “CoEr” error message along with “Service”. Can’t even start it up into the advanced menu to perform any sort of reset.

    To say that I’m disappointed is an understatement.
    Wife says Myer will have a satisfaction guarantee, just take it back. Hope it gets resolved to your satisfaction.

  48. #898
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    Thanks Warren. Breville told me to take it back to Myer and Myer seem cool with that too. Fingers crossed, the replacement will be awesome.

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    Hey guys, even though my machine performs normally, I've had the following aggressive noise for close to a year now. The video isn't mine but the noise is identical. After some research it appears that the solenoid is acting up due to the gasket wearing out. The problem is that the solenoid and solenoid gasket kits all appear to be discontinued everywhere I look online. I read on one forum that it's because Breville has started using a different solenoid seeing as the issue was becoming so commonplace. Does anyone know anything about this or where I can source the parts I need to replace the solenoid? I have seen some for the BES900 and 920 but not the 980. I would think they share the same solenoid, no?

    https://youtu.be/YPm1jfpm8vU

    Second question. If I need to descale the machine and I'm using Descal, how much do I use?
    Last edited by nixter; 18th May 2018 at 08:19 AM.

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    Just replaced loud buzzing solenoid valve when using 1 and 2cup functions. Purchased from JA Appliances,Coburg North ,Melbourne item solenoid assembly kit ,part no bes980/06.12. Cost me $82 gst inclusive pick up .gasket comes with solenoid an is the improved small round version. You can also purchase from BigWarehouse p/l online but a lot more expensive I think around $120 BigWarehouse also have parts list and diagram which helps.check out video on YouTube on how to replace on bes920 same method.
    As for rescale any Descale solution will work as long as you follow dilution instructions just make sure water tank is 1/2 full
    just be careful not to lose small disk gaskets. I completed the repair in about 1 hr that was including checking for leaking seals

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