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Thread: New Breville BCG820 "Smart Grinder Pro"

  1. #151
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    Quote Originally Posted by rotalution View Post
    the feature circled in red was not on BCG800 right ? If is the case, I think it is for fixing the requirement of shim adjustments. Anyway I just bought my grinder and 920, didnt realize I have a different model until I read the manual. I thought I needed shim kit since the pull was like 200ml (I had a laugh) on a double shot with single wall filter.

    There is an adjustment on the top burr where you turn to change the setting in the fine and coarse directions.
    From factory it was on setting "5", you can adjust it.. I adjusted my to "1" finest. The pull is "normal" now... nice crema...
    Hi, I would love to know what settings you have on your 820 as I'm finding it difficult to get a decent pull. Thanks

  2. #152
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    Quote Originally Posted by ichung1979 View Post
    Hi, I would love to know what settings you have on your 820 as I'm finding it difficult to get a decent pull. Thanks
    Assuming you are using fresh beans, if you can't get decent shot times even on the 1 setting, you can make it go even finer. Instructions here Instructions from Breville on how to make BCG820 grind finer

    I had to do the mod with beans about 3 months old to get a 25-30sec shot. Hope that helps.
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  3. #153
    Senior Member gonzo89's Avatar
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    These are the instructions myself and others have tried mentioning in this thread but the question keeps popping up. Thanks for posting that Freddo

  4. #154
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    A question about dosage. With shots set to 1, not enough coffee comes out (after default 9.8 secs, grind 12) to properly fill the Breville single wall filter - so have to grind for a few seconds longer to get enough coffee to tamp. Has anyone else had this issue? I know you can adjust the grind time but at default settings isn't the "smart" grinder meant to produce the right dosage per shot selection for a Breville basket?

  5. #155
    Senior Member artman's Avatar
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    I wouldn't have thought that is what the smart tag is for. Just adjust the time to get the dose you want.

    It's hard to have working default settings. So many variables make it next to impossible.

    Cheers

  6. #156
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    I was trying to remove the basket of mine for the first time to give it a clean however it doesn't come out, I lift the handle & try to rotate it to the left away from the lock position but it wont budge. I saw some videos & seems it should come out pretty easily? Its a bugger on the hands trying to turn it & I feel any more force i'll end up breaking something

  7. #157
    Senior Member argus's Avatar
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    Have you run it with the hopper empty to clear any beans stuck between the burrs and dialled it down to the max course setting? It shouldn't need excessive force after that.

  8. #158
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    Quote Originally Posted by ellave View Post
    I was trying to remove the basket of mine for the first time to give it a clean however it doesn't come out, I lift the handle & try to rotate it to the left away from the lock position but it wont budge. I saw some videos & seems it should come out pretty easily? Its a bugger on the hands trying to turn it & I feel any more force i'll end up breaking something
    Also try changing the setting to the highest coarseness, I believe this may make it easier to remove.

  9. #159
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    what grind settings and grind times are people using with the Sunbeam EM7000? With the original single and double baskets..?

  10. #160
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    hi, just joined the bcg820 club after my bcg800 suffered the fairly common worn impeller failure. first thing i did was pull the hopper off and look in, and it appears breville have updated the impeller to metal, which is nice to see.

    one problem i am experiencing is the flow of beans out of the hopper in to the burrs. not sure if its related to the hopper now being air tight, or if its the beans (they were fine in my bcg800), but with the lid shut tight it seems to create such a vacuum the beans don't fall in to the grinder. if you give it a bit of a tap with your hand they will move but i don't want to be doing that each time i grind. it seems to work ok with the lid ajar, so unless there is a fix, i guess i just pop the lid each time i grind.

    loving the dose timer, and the way the ground coffee is distributed in the portafilter seems to be better also (not just a pile in the middle) but its also a bit messier. not sure if thats just something unique to mine though.

  11. #161
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    Quote Originally Posted by CamB View Post
    Update to my last post -

    It seems that it was my particular BCG820 which was at fault.

    At around the time of my last post, I contacted Kat Brazier from Breville to ask about a shim kit, and she arranged for someone Breville customer service to contact me. They said that they wanted to get my BCG820 back so they could examine it, and arranged for another one to be sent to me.

    I received the new one on Friday, and from the first grind it was apparent that there was definitely something wrong with the first one. The new one is performing as I would hope and expect.

    I was not optimistic that the new one would be any different - so when I received it, I adjusted the top burr setting even before I did the first grind. I dropped it down from 6 to 3, and I set the grind size setting on the digital display to 8. Then I ground the first shot - and it just about choked my Siliva. So I backed the top burr setting off to 4, and that still seemed excessive, so I have now adjusted it back to 6 - which is the setting it comes with out of the box. There is ample room left for adjustment - and I would never expect to go anywhere near the finest settings.

    I think someone else in this forum has said that their BCG820 worked fine straight out of the box with the standard top burr setting of 6 - and that is essentially my experience.



    Even at a setting of 6 on the top burr and with the grind size kept at 8 on the digital display, the espresso grind is as fine as it needs to be - and the flavour extraction is as good as you could expect. Much, much better than the first BCG820 I had.


    In addition, the new one doesn't sound like it is working anywhere near as hard as the first one. The first one sounded as if it was labouring, and I was not optimistic that the gears or motor would last long. The new one sounds as if it is easily handling the work - whilst at the same time producing a finer grind.

    The earlier failure of my BCG800 and the problems with the first BCG820 have together been a major inconvenience - but so far I'm very happy with the performance of the second BCG820.

    Again, credit where it's due to Breville customer service. Ideally, their products shouldn't be failing in the first place - but at least they are quick to rectify problems. And given how they have taken my first BCG820 back to examine it, they are obviously trying to improve.

    nearly 2 months on and i'm beginning to think my 820 may have similar gremlins to this experience by CamB.

    i was pretty happy with it initially. top burr on factory setting, grinding around the 7 on the digital scale. for some reason though, it continually needs to be adjusted finer every few drinks. this is not related to beans aging or anything like that. i've been making coffee for enough years now to know there is something else at play here.
    i use the same beans from a local roaster. i'm now at 2 on the top burr setting and down to 4 on the digital scale. sometimes when i make an adjustment finer, it actually pours like it went opposite. now its starting to sound like its really labouring.

    i had an 800 for about 4 years until i wore out the plastic impeller. the new 820, even though its brand new and breville have upgraded the impeller with a metal jacket, its almost like its already too small to start with. i read that on the 800, if the impeller is not worn, you shouldn't be able to pull it out without removing the top of the grinder. well, not sure if the same applies to the 820, but i can remove the impeller just by removing the bottom burr. there is a lot of coffee already built up in this area, which i'm sure is causing the grinder to 'labour'.

    can anyone confirm whether or not the impeller should be able to come out just by removing the burrs?

    my 820 is paired with a bdb 900.

    i'm tempted to pull the impeller out of the 820 and see if i can retro fit it to my 800. even though the dose control is much more accurate on the 820, the lack of consistency is starting to do my head in. my 800 performed very solidly for 4 years.

  12. #162
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    Looking for input from 800/820 owners. I have an 800 which is working fine, however I'm now the new owner of an 820 - free with new coffee machine. My 800 has shim kit applied and working like a trouper, probably used about 10 times per week, two years old.

    I'm trying to work out if it's worth taking the 820 out of the box to replace my 800 (keep the 800 as a backup, although I'm happy with the 800), if I should keep the 820 as a backup, or if the 800 is bombproof (other than replaceable impeller), in which case I could sell the 820.

    I initially intended to sell the 820 but now I have it.....sods law if I sell it the 800 will faulter.
    Last edited by eeney; 6th January 2017 at 09:19 PM.

  13. #163
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    Interesting. If you dont need the dose control then I'd say stay with 800 but I'd definitely give the 820 a good workout before the warranty runs out. Would be a pita if the first time you used it, it didnt work and it was out of warranty.

  14. #164
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    i bought my 820 before i got my 920, so had it paired with a 900. i thought the timer for dose control was a nice touch but my 920 came with the 'Razor' tool, which i've found works really well, so it kind of makes the dose control on the grinder a bit redundant.

    personally i would keep your 820 and use it, and keep your 800 as your back up grinder. the grinders are on sale fairly regularly around the sub $200 mark, so i reckon even if you tried to sell it you would be lucky to get $150, maybe closer to $100. I know if i was looking to buy and saw one for $150 effectively second hand, i'd spend the extra and get a new one from a shop.

  15. #165
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    Quote Originally Posted by prydey View Post
    personally i would keep your 820 and use it, and keep your 800 as your back up grinder. the grinders are on sale fairly regularly around the sub $200 mark, so i reckon even if you tried to sell it you would be lucky to get $150, maybe closer to $100. I know if i was looking to buy and saw one for $150 effectively second hand, i'd spend the extra and get a new one from a shop.
    I like this idea!

  16. #166
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    Quote Originally Posted by prydey View Post
    nearly 2 months on and i'm beginning to think my 820 may have similar gremlins to this experience by CamB.

    i was pretty happy with it initially. top burr on factory setting, grinding around the 7 on the digital scale. for some reason though, it continually needs to be adjusted finer every few drinks. this is not related to beans aging or anything like that. i've been making coffee for enough years now to know there is something else at play here.
    i use the same beans from a local roaster. i'm now at 2 on the top burr setting and down to 4 on the digital scale. sometimes when i make an adjustment finer, it actually pours like it went opposite. now its starting to sound like its really labouring.

    i had an 800 for about 4 years until i wore out the plastic impeller. the new 820, even though its brand new and breville have upgraded the impeller with a metal jacket, its almost like its already too small to start with. i read that on the 800, if the impeller is not worn, you shouldn't be able to pull it out without removing the top of the grinder. well, not sure if the same applies to the 820, but i can remove the impeller just by removing the bottom burr. there is a lot of coffee already built up in this area, which i'm sure is causing the grinder to 'labour'.

    can anyone confirm whether or not the impeller should be able to come out just by removing the burrs?

    my 820 is paired with a bdb 900.

    i'm tempted to pull the impeller out of the 820 and see if i can retro fit it to my 800. even though the dose control is much more accurate on the 820, the lack of consistency is starting to do my head in. my 800 performed very solidly for 4 years.
    following on from this, the impeller's are not interchangeable between the 800 and 820.

    when i made the above post, i had my 820 paired with a bes900. that machine was also dying and masking the grinder's shortfall. the 900 was struggling to see 7bar so because the pressure was down, i didn't have to grind as fine.

    now i have a new bes920 and i've maxed out the grinder. has anyone else experienced this? beans are fresh. i've been using the same local roaster for probably a couple of years, and they performed flawlessly with my old 800. so beans aren't the issue. the motor also sounds very laborious at this maximum setting.

    thanks for any help. i've emailed breville but being a weekend its outside of business hours. to me the grinder is faulty. not sure if a shim kit is available for the 820 and if this would 'fix' the issue.

  17. #167
    Senior Member LeroyC's Avatar
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    New Breville BCG820 "Smart Grinder Pro"

    Quote Originally Posted by prydey View Post
    following on from this, the impeller's are not interchangeable between the 800 and 820.

    when i made the above post, i had my 820 paired with a bes900. that machine was also dying and masking the grinder's shortfall. the 900 was struggling to see 7bar so because the pressure was down, i didn't have to grind as fine.

    now i have a new bes920 and i've maxed out the grinder. has anyone else experienced this? beans are fresh. i've been using the same local roaster for probably a couple of years, and they performed flawlessly with my old 800. so beans aren't the issue. the motor also sounds very laborious at this maximum setting.

    thanks for any help. i've emailed breville but being a weekend its outside of business hours. to me the grinder is faulty. not sure if a shim kit is available for the 820 and if this would 'fix' the issue.
    No you can't shim the 820, but you can achieve the same result by adjusting the burr holder. There's plenty of info online about this process (including in this thread) and no doubt some YouTube clips. Definitely worth checking out as it sounds like yours needs adjusting.

  18. #168
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    Quote Originally Posted by LeroyC View Post
    No you can't shim the 820, but you can achieve the same result by adjusting the burr holder. There's plenty of info online about this process (including in this thread) and no doubt some YouTube clips. Definitely worth checking out as it sounds like yours needs adjusting.
    I have already adjusted the top burr to 1, as well as having the grind size to 1. Like I said. Maxed out. With fresh beans I can achieve a 25-30sec pour...just.

  19. #169
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    I'm maxed out to 1 as well, and tamping as hard as I can just to get a 15-20 second pour. I still have the older 820 which issued its 'ratchet' sounds that at least gave you an idea that it was struggling. The newer grinder just doesn't grind fine enough without any overt sign that it's struggling. Using various beans from Bellissimo that shouldn't be an issue. There doesn't seem to be much of a difference in coarseness between 15 and 1 on the lcd dial, so I'm guessing there is some sort of a safety mechanism that prevents the machine grinding too fine... to avoid damage to the burrs...? Pulling the old EM0480 out of the cupboard now...

  20. #170
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    I rang breville this morning to complain. They agreed it's not right considering it's less than 3 months old and told me to take it back for a replacement.

    Probably won't be able to swap it over until the weekend but hopefully the next one gives me a bit better result.

    Once again breville customer service is excellent.

  21. #171
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    Picked up my new grinder today. First impressions is it seems to be much more in keeping with most other people's experience. left the top burr on its factory setting of 6, and got a good result on a grind size of 5, so early signs are its much better.

    I could adjust the top burr down to 5 so that i'm not so far up the fine scale on the knob, but at least i still have plenty of adjustability left. happy days.
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  22. #172
    Senior Member LFM60's Avatar
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    Quote Originally Posted by prydey View Post

    ...........Once again breville customer service is excellent.
    Part of getting good customer service is how friendly you are to the service dept. Ring up full of aggression and your complaint is likely to be treated poorly or ignored completely.

    I have got things fixed sometimes just out of warranty that I thought I had no chance of success with. Not to say I wasn't angry to start with, but I get the anger out of the way before the phone call.

    You probably were amicable Prydey and it worked in your favour.

    PS. I wouldn't complain in a restaurant though unless it was really bad. Sending stuff back to the kitchen is risky because the chef is likely to ahhh dribble in it. That may not be crema in the coffee that comes back.
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  23. #173
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    Hi all

    Bought one of these a few weeks ago and it's been jamming on very lightly roasted beans...the clutch kicks in.

    I've fixed it by blending the lightest roast with my darkest but Breville say they'll take it back but it has to go via Myer and the refund will take a couple of weeks.

    Should I buy another of these or upgrade. I do like it.

    I'm using a 920 machine and make mostly espresso and lattes.

    Cheers

  24. #174
    Senior Member 2muchcoffeeman's Avatar
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    There are plenty of cafes using big grinders and having them dispatched by very light roasts (read up about ek43 shear plates as an example).

    I'd reckon Breville designed their grinder to work with roasted coffee, not for green coffee with a slightly brown exterior. I think you will find that you keep killing Breville grinders as they're not designed for a duty cycle of this nature...

    Options are to buy a better grinder or some coffee which has been roasted, not warmed.

  25. #175
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    Quote Originally Posted by prydey View Post
    Picked up my new grinder today. First impressions is it seems to be much more in keeping with most other people's experience. left the top burr on its factory setting of 6, and got a good result on a grind size of 5, so early signs are its much better.

    I could adjust the top burr down to 5 so that i'm not so far up the fine scale on the knob, but at least i still have plenty of adjustability left. happy days.
    Same experience this end with our BCG820 Pro, with fresh beans, (Witham's Coffee #4 blend, roasted 1-7 days prior), I began on the default setting which IIRC was 10. After switching to a 3 week open 1kg bag of Lavazza (supermarket coffee) I now grind on 12-13 (for the BES920 dual boiler). Nowhere near the end of the scale in either case- so far so good.

    From this very small amount of experience, either a fresher coffee grinds coarser or a larger bean. For sure the bean size is the biggest factor, so be careful with that when changing coffee or altering the factory adjustment of your BES grinder.

    Using the double shot basket with the dual boiler OTOH seems to require one notch finer than the single, so I'm clearly still getting the hang of it!
    Last edited by d0sr; 4th February 2017 at 04:39 PM.

  26. #176
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    Hey guys,

    Just wondering if someone could help me out also,

    I have a breville dual boiler and smart grinder pro. Im roasting my own beans but I'm finding even on finest setting, burr setting 1,2 or 3 even and on LCD 1 shot at times still can run too fast for my likes. I haven't yet chocked the machine either so not sure whats going on.. I'm also using 20-23 grams in the basket and tamping pretty firmly.

    Also how big are the stock baskets that come with the dual boiler? is between 20-23 grams suitable

    Any ideas?

  27. #177
    Member prydey's Avatar
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    If you read back through this page, you'll notice i had a similar issue with mine. Rang Breville and got it swapped over under warranty. Next one was much better, and still going sweet.

    I'd recommend contacting Breville and talking to them. They are pretty good.

  28. #178
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    anyone know if breville will do a replacement if ii cant find the receipt for my breville smart grinder? I got it as a gift last year in june so its still under warranty i believe, i just don't have the original receipt.

    I've had to drop my inner burr to a "1" and around 3-5 on the LCD screen to get a decent shot which leaves me not much room to play around which makes me wonder if mine is a bit faulty since i've seen people say they left it at the factory settings and it worked fine. I've got BES920 to pair with it.

  29. #179
    Member prydey's Avatar
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    if you paid via card, you may be able to find proof of purchase on your bank statements. not sure if that would be enough, but it would prove the product was within warranty. some shops also have a record, so you may be able to go back to where you bought it and see if they can print you a new receipt.

    at the end of the day, you can only ask the question. the worst that can happen is they say no. in my experience, breville are pretty good.

  30. #180
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    Quote Originally Posted by jooi312 View Post
    anyone know if breville will do a replacement if ii cant find the receipt for my breville smart grinder? I got it as a gift last year in june so its still under warranty i believe, i just don't have the original receipt.

    I've had to drop my inner burr to a "1" and around 3-5 on the LCD screen to get a decent shot which leaves me not much room to play around which makes me wonder if mine is a bit faulty since i've seen people say they left it at the factory settings and it worked fine. I've got BES920 to pair with it.
    This seems to be a common problem.
    For other Breville grinders (BCG800 and BES870XL) there's a shim kit. I quick search shows you can adjust the burrs for the BCG820 to grind finer than stock settings --> Instructions from Breville on how to make BCG820 grind finer

  31. #181
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    Quote Originally Posted by charzy View Post
    This seems to be a common problem.
    For other Breville grinders (BCG800 and BES870XL) there's a shim kit. I quick search shows you can adjust the burrs for the BCG820 to grind finer than stock settings --> Instructions from Breville on how to make BCG820 grind finer
    He/she has already done this. There is no other option but to contact breville and hope for better luck with another machine. My first one was the same. I reached the limit of adjustment with fresh beans. My second one I was able to achieve a good extraction with the same beans and leaving the top burr on it's factory setting of 6. Obviously there is a consistency issue with manufacture, or a bad batch of grinders out there.

  32. #182
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    should I be contacting Breville first or contact the shop i got it from?

  33. #183
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    Quote Originally Posted by jooi312 View Post
    should I be contacting Breville first or contact the shop i got it from?
    i contacted breville first. they noted my complaint, agreed to give me a new one, and gave me a reference number to give to the shop (good guys). good guys took some convincing but i eventually got through to them that the decision to exchange it had already been made by breville, and that it didn't need 'testing' by them.

  34. #184
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    I contacted Breville and they gave me a reference number to bring it to one of the service shops in Perth to get it checked out. The people at the service center didn't quite understand what I was telling them so that took awhile, I was trying to show them the numbers on the burr so i took it out and all they said was "this is so you can clean it" and then we went back to square one. Hopefully they'll be able to find something or maybe get a replacement grinder, fingers crossed.
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  35. #185
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    Quote Originally Posted by jooi312 View Post
    I was trying to show them the numbers on the burr so i took it out and all they said was "this is so you can clean it" and then we went back to square one.
    As though he wasn't even aware that the 820 existed? Always encouraging!

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