Page 4 of 5 FirstFirst ... 2 3 4 5 LastLast
Results 151 to 200 of 222
Like Tree44Likes

Thread: New Breville BCG820 "Smart Grinder Pro"

  1. #151
    Junior Member
    Join Date
    May 2016
    Posts
    2
    Quote Originally Posted by rotalution View Post
    the feature circled in red was not on BCG800 right ? If is the case, I think it is for fixing the requirement of shim adjustments. Anyway I just bought my grinder and 920, didnt realize I have a different model until I read the manual. I thought I needed shim kit since the pull was like 200ml (I had a laugh) on a double shot with single wall filter.

    There is an adjustment on the top burr where you turn to change the setting in the fine and coarse directions.
    From factory it was on setting "5", you can adjust it.. I adjusted my to "1" finest. The pull is "normal" now... nice crema...
    Hi, I would love to know what settings you have on your 820 as I'm finding it difficult to get a decent pull. Thanks

  2. #152
    Guest
    Join Date
    Aug 2015
    Location
    Perth WA
    Posts
    461
    Quote Originally Posted by ichung1979 View Post
    Hi, I would love to know what settings you have on your 820 as I'm finding it difficult to get a decent pull. Thanks
    Assuming you are using fresh beans, if you can't get decent shot times even on the 1 setting, you can make it go even finer. Instructions here Instructions from Breville on how to make BCG820 grind finer

    I had to do the mod with beans about 3 months old to get a 25-30sec shot. Hope that helps.
    gonzo89 likes this.

  3. #153
    Senior Member gonzo89's Avatar
    Join Date
    Nov 2012
    Location
    Brisbane
    Posts
    295
    These are the instructions myself and others have tried mentioning in this thread but the question keeps popping up. Thanks for posting that Freddo

  4. #154
    Junior Member
    Join Date
    May 2016
    Posts
    15
    A question about dosage. With shots set to 1, not enough coffee comes out (after default 9.8 secs, grind 12) to properly fill the Breville single wall filter - so have to grind for a few seconds longer to get enough coffee to tamp. Has anyone else had this issue? I know you can adjust the grind time but at default settings isn't the "smart" grinder meant to produce the right dosage per shot selection for a Breville basket?

  5. #155
    Senior Member artman's Avatar
    Join Date
    Jun 2006
    Posts
    2,050
    I wouldn't have thought that is what the smart tag is for. Just adjust the time to get the dose you want.

    It's hard to have working default settings. So many variables make it next to impossible.

    Cheers

  6. #156
    Junior Member
    Join Date
    Sep 2011
    Posts
    4
    I was trying to remove the basket of mine for the first time to give it a clean however it doesn't come out, I lift the handle & try to rotate it to the left away from the lock position but it wont budge. I saw some videos & seems it should come out pretty easily? Its a bugger on the hands trying to turn it & I feel any more force i'll end up breaking something

  7. #157
    Senior Member argus's Avatar
    Join Date
    Jul 2011
    Location
    Sydney
    Posts
    113
    Have you run it with the hopper empty to clear any beans stuck between the burrs and dialled it down to the max course setting? It shouldn't need excessive force after that.

  8. #158
    Member Stoffy's Avatar
    Join Date
    Mar 2014
    Posts
    67
    Quote Originally Posted by ellave View Post
    I was trying to remove the basket of mine for the first time to give it a clean however it doesn't come out, I lift the handle & try to rotate it to the left away from the lock position but it wont budge. I saw some videos & seems it should come out pretty easily? Its a bugger on the hands trying to turn it & I feel any more force i'll end up breaking something
    Also try changing the setting to the highest coarseness, I believe this may make it easier to remove.

  9. #159
    Junior Member
    Join Date
    Aug 2016
    Posts
    8
    what grind settings and grind times are people using with the Sunbeam EM7000? With the original single and double baskets..?

  10. #160
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    hi, just joined the bcg820 club after my bcg800 suffered the fairly common worn impeller failure. first thing i did was pull the hopper off and look in, and it appears breville have updated the impeller to metal, which is nice to see.

    one problem i am experiencing is the flow of beans out of the hopper in to the burrs. not sure if its related to the hopper now being air tight, or if its the beans (they were fine in my bcg800), but with the lid shut tight it seems to create such a vacuum the beans don't fall in to the grinder. if you give it a bit of a tap with your hand they will move but i don't want to be doing that each time i grind. it seems to work ok with the lid ajar, so unless there is a fix, i guess i just pop the lid each time i grind.

    loving the dose timer, and the way the ground coffee is distributed in the portafilter seems to be better also (not just a pile in the middle) but its also a bit messier. not sure if thats just something unique to mine though.

  11. #161
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    Quote Originally Posted by CamB View Post
    Update to my last post -

    It seems that it was my particular BCG820 which was at fault.

    At around the time of my last post, I contacted Kat Brazier from Breville to ask about a shim kit, and she arranged for someone Breville customer service to contact me. They said that they wanted to get my BCG820 back so they could examine it, and arranged for another one to be sent to me.

    I received the new one on Friday, and from the first grind it was apparent that there was definitely something wrong with the first one. The new one is performing as I would hope and expect.

    I was not optimistic that the new one would be any different - so when I received it, I adjusted the top burr setting even before I did the first grind. I dropped it down from 6 to 3, and I set the grind size setting on the digital display to 8. Then I ground the first shot - and it just about choked my Siliva. So I backed the top burr setting off to 4, and that still seemed excessive, so I have now adjusted it back to 6 - which is the setting it comes with out of the box. There is ample room left for adjustment - and I would never expect to go anywhere near the finest settings.

    I think someone else in this forum has said that their BCG820 worked fine straight out of the box with the standard top burr setting of 6 - and that is essentially my experience.



    Even at a setting of 6 on the top burr and with the grind size kept at 8 on the digital display, the espresso grind is as fine as it needs to be - and the flavour extraction is as good as you could expect. Much, much better than the first BCG820 I had.


    In addition, the new one doesn't sound like it is working anywhere near as hard as the first one. The first one sounded as if it was labouring, and I was not optimistic that the gears or motor would last long. The new one sounds as if it is easily handling the work - whilst at the same time producing a finer grind.

    The earlier failure of my BCG800 and the problems with the first BCG820 have together been a major inconvenience - but so far I'm very happy with the performance of the second BCG820.

    Again, credit where it's due to Breville customer service. Ideally, their products shouldn't be failing in the first place - but at least they are quick to rectify problems. And given how they have taken my first BCG820 back to examine it, they are obviously trying to improve.

    nearly 2 months on and i'm beginning to think my 820 may have similar gremlins to this experience by CamB.

    i was pretty happy with it initially. top burr on factory setting, grinding around the 7 on the digital scale. for some reason though, it continually needs to be adjusted finer every few drinks. this is not related to beans aging or anything like that. i've been making coffee for enough years now to know there is something else at play here.
    i use the same beans from a local roaster. i'm now at 2 on the top burr setting and down to 4 on the digital scale. sometimes when i make an adjustment finer, it actually pours like it went opposite. now its starting to sound like its really labouring.

    i had an 800 for about 4 years until i wore out the plastic impeller. the new 820, even though its brand new and breville have upgraded the impeller with a metal jacket, its almost like its already too small to start with. i read that on the 800, if the impeller is not worn, you shouldn't be able to pull it out without removing the top of the grinder. well, not sure if the same applies to the 820, but i can remove the impeller just by removing the bottom burr. there is a lot of coffee already built up in this area, which i'm sure is causing the grinder to 'labour'.

    can anyone confirm whether or not the impeller should be able to come out just by removing the burrs?

    my 820 is paired with a bdb 900.

    i'm tempted to pull the impeller out of the 820 and see if i can retro fit it to my 800. even though the dose control is much more accurate on the 820, the lack of consistency is starting to do my head in. my 800 performed very solidly for 4 years.

  12. #162
    Junior Member
    Join Date
    Oct 2013
    Posts
    14
    Looking for input from 800/820 owners. I have an 800 which is working fine, however I'm now the new owner of an 820 - free with new coffee machine. My 800 has shim kit applied and working like a trouper, probably used about 10 times per week, two years old.

    I'm trying to work out if it's worth taking the 820 out of the box to replace my 800 (keep the 800 as a backup, although I'm happy with the 800), if I should keep the 820 as a backup, or if the 800 is bombproof (other than replaceable impeller), in which case I could sell the 820.

    I initially intended to sell the 820 but now I have it.....sods law if I sell it the 800 will faulter.
    Last edited by eeney; 6th January 2017 at 08:19 PM.

  13. #163
    Guest
    Join Date
    Aug 2015
    Location
    Perth WA
    Posts
    461
    Interesting. If you dont need the dose control then I'd say stay with 800 but I'd definitely give the 820 a good workout before the warranty runs out. Would be a pita if the first time you used it, it didnt work and it was out of warranty.

  14. #164
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    i bought my 820 before i got my 920, so had it paired with a 900. i thought the timer for dose control was a nice touch but my 920 came with the 'Razor' tool, which i've found works really well, so it kind of makes the dose control on the grinder a bit redundant.

    personally i would keep your 820 and use it, and keep your 800 as your back up grinder. the grinders are on sale fairly regularly around the sub $200 mark, so i reckon even if you tried to sell it you would be lucky to get $150, maybe closer to $100. I know if i was looking to buy and saw one for $150 effectively second hand, i'd spend the extra and get a new one from a shop.

  15. #165
    Junior Member
    Join Date
    Oct 2013
    Posts
    14
    Quote Originally Posted by prydey View Post
    personally i would keep your 820 and use it, and keep your 800 as your back up grinder. the grinders are on sale fairly regularly around the sub $200 mark, so i reckon even if you tried to sell it you would be lucky to get $150, maybe closer to $100. I know if i was looking to buy and saw one for $150 effectively second hand, i'd spend the extra and get a new one from a shop.
    I like this idea!

  16. #166
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    Quote Originally Posted by prydey View Post
    nearly 2 months on and i'm beginning to think my 820 may have similar gremlins to this experience by CamB.

    i was pretty happy with it initially. top burr on factory setting, grinding around the 7 on the digital scale. for some reason though, it continually needs to be adjusted finer every few drinks. this is not related to beans aging or anything like that. i've been making coffee for enough years now to know there is something else at play here.
    i use the same beans from a local roaster. i'm now at 2 on the top burr setting and down to 4 on the digital scale. sometimes when i make an adjustment finer, it actually pours like it went opposite. now its starting to sound like its really labouring.

    i had an 800 for about 4 years until i wore out the plastic impeller. the new 820, even though its brand new and breville have upgraded the impeller with a metal jacket, its almost like its already too small to start with. i read that on the 800, if the impeller is not worn, you shouldn't be able to pull it out without removing the top of the grinder. well, not sure if the same applies to the 820, but i can remove the impeller just by removing the bottom burr. there is a lot of coffee already built up in this area, which i'm sure is causing the grinder to 'labour'.

    can anyone confirm whether or not the impeller should be able to come out just by removing the burrs?

    my 820 is paired with a bdb 900.

    i'm tempted to pull the impeller out of the 820 and see if i can retro fit it to my 800. even though the dose control is much more accurate on the 820, the lack of consistency is starting to do my head in. my 800 performed very solidly for 4 years.
    following on from this, the impeller's are not interchangeable between the 800 and 820.

    when i made the above post, i had my 820 paired with a bes900. that machine was also dying and masking the grinder's shortfall. the 900 was struggling to see 7bar so because the pressure was down, i didn't have to grind as fine.

    now i have a new bes920 and i've maxed out the grinder. has anyone else experienced this? beans are fresh. i've been using the same local roaster for probably a couple of years, and they performed flawlessly with my old 800. so beans aren't the issue. the motor also sounds very laborious at this maximum setting.

    thanks for any help. i've emailed breville but being a weekend its outside of business hours. to me the grinder is faulty. not sure if a shim kit is available for the 820 and if this would 'fix' the issue.

  17. #167
    Senior Member LeroyC's Avatar
    Join Date
    Sep 2013
    Location
    Woodend, New Zealand
    Posts
    1,600

    New Breville BCG820 "Smart Grinder Pro"

    Quote Originally Posted by prydey View Post
    following on from this, the impeller's are not interchangeable between the 800 and 820.

    when i made the above post, i had my 820 paired with a bes900. that machine was also dying and masking the grinder's shortfall. the 900 was struggling to see 7bar so because the pressure was down, i didn't have to grind as fine.

    now i have a new bes920 and i've maxed out the grinder. has anyone else experienced this? beans are fresh. i've been using the same local roaster for probably a couple of years, and they performed flawlessly with my old 800. so beans aren't the issue. the motor also sounds very laborious at this maximum setting.

    thanks for any help. i've emailed breville but being a weekend its outside of business hours. to me the grinder is faulty. not sure if a shim kit is available for the 820 and if this would 'fix' the issue.
    No you can't shim the 820, but you can achieve the same result by adjusting the burr holder. There's plenty of info online about this process (including in this thread) and no doubt some YouTube clips. Definitely worth checking out as it sounds like yours needs adjusting.

  18. #168
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    Quote Originally Posted by LeroyC View Post
    No you can't shim the 820, but you can achieve the same result by adjusting the burr holder. There's plenty of info online about this process (including in this thread) and no doubt some YouTube clips. Definitely worth checking out as it sounds like yours needs adjusting.
    I have already adjusted the top burr to 1, as well as having the grind size to 1. Like I said. Maxed out. With fresh beans I can achieve a 25-30sec pour...just.

  19. #169
    Junior Member
    Join Date
    Sep 2010
    Posts
    3
    I'm maxed out to 1 as well, and tamping as hard as I can just to get a 15-20 second pour. I still have the older 820 which issued its 'ratchet' sounds that at least gave you an idea that it was struggling. The newer grinder just doesn't grind fine enough without any overt sign that it's struggling. Using various beans from Bellissimo that shouldn't be an issue. There doesn't seem to be much of a difference in coarseness between 15 and 1 on the lcd dial, so I'm guessing there is some sort of a safety mechanism that prevents the machine grinding too fine... to avoid damage to the burrs...? Pulling the old EM0480 out of the cupboard now...

  20. #170
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    I rang breville this morning to complain. They agreed it's not right considering it's less than 3 months old and told me to take it back for a replacement.

    Probably won't be able to swap it over until the weekend but hopefully the next one gives me a bit better result.

    Once again breville customer service is excellent.

  21. #171
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    Picked up my new grinder today. First impressions is it seems to be much more in keeping with most other people's experience. left the top burr on its factory setting of 6, and got a good result on a grind size of 5, so early signs are its much better.

    I could adjust the top burr down to 5 so that i'm not so far up the fine scale on the knob, but at least i still have plenty of adjustability left. happy days.
    LeroyC likes this.

  22. #172
    Senior Member LFM60's Avatar
    Join Date
    Oct 2016
    Posts
    328
    Quote Originally Posted by prydey View Post

    ...........Once again breville customer service is excellent.
    Part of getting good customer service is how friendly you are to the service dept. Ring up full of aggression and your complaint is likely to be treated poorly or ignored completely.

    I have got things fixed sometimes just out of warranty that I thought I had no chance of success with. Not to say I wasn't angry to start with, but I get the anger out of the way before the phone call.

    You probably were amicable Prydey and it worked in your favour.

    PS. I wouldn't complain in a restaurant though unless it was really bad. Sending stuff back to the kitchen is risky because the chef is likely to ahhh dribble in it. That may not be crema in the coffee that comes back.
    prydey likes this.

  23. #173
    Junior Member
    Join Date
    Jan 2017
    Posts
    7
    Hi all

    Bought one of these a few weeks ago and it's been jamming on very lightly roasted beans...the clutch kicks in.

    I've fixed it by blending the lightest roast with my darkest but Breville say they'll take it back but it has to go via Myer and the refund will take a couple of weeks.

    Should I buy another of these or upgrade. I do like it.

    I'm using a 920 machine and make mostly espresso and lattes.

    Cheers

  24. #174
    Senior Member 2muchcoffeeman's Avatar
    Join Date
    Oct 2004
    Posts
    166
    There are plenty of cafes using big grinders and having them dispatched by very light roasts (read up about ek43 shear plates as an example).

    I'd reckon Breville designed their grinder to work with roasted coffee, not for green coffee with a slightly brown exterior. I think you will find that you keep killing Breville grinders as they're not designed for a duty cycle of this nature...

    Options are to buy a better grinder or some coffee which has been roasted, not warmed.

  25. #175
    Junior Member
    Join Date
    Jan 2017
    Posts
    1
    Quote Originally Posted by prydey View Post
    Picked up my new grinder today. First impressions is it seems to be much more in keeping with most other people's experience. left the top burr on its factory setting of 6, and got a good result on a grind size of 5, so early signs are its much better.

    I could adjust the top burr down to 5 so that i'm not so far up the fine scale on the knob, but at least i still have plenty of adjustability left. happy days.
    Same experience this end with our BCG820 Pro, with fresh beans, (Witham's Coffee #4 blend, roasted 1-7 days prior), I began on the default setting which IIRC was 10. After switching to a 3 week open 1kg bag of Lavazza (supermarket coffee) I now grind on 12-13 (for the BES920 dual boiler). Nowhere near the end of the scale in either case- so far so good.

    From this very small amount of experience, either a fresher coffee grinds coarser or a larger bean. For sure the bean size is the biggest factor, so be careful with that when changing coffee or altering the factory adjustment of your BES grinder.

    Using the double shot basket with the dual boiler OTOH seems to require one notch finer than the single, so I'm clearly still getting the hang of it!
    Last edited by d0sr; 4th February 2017 at 03:39 PM.

  26. #176
    Junior Member
    Join Date
    Nov 2016
    Posts
    12
    Hey guys,

    Just wondering if someone could help me out also,

    I have a breville dual boiler and smart grinder pro. Im roasting my own beans but I'm finding even on finest setting, burr setting 1,2 or 3 even and on LCD 1 shot at times still can run too fast for my likes. I haven't yet chocked the machine either so not sure whats going on.. I'm also using 20-23 grams in the basket and tamping pretty firmly.

    Also how big are the stock baskets that come with the dual boiler? is between 20-23 grams suitable

    Any ideas?

  27. #177
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    If you read back through this page, you'll notice i had a similar issue with mine. Rang Breville and got it swapped over under warranty. Next one was much better, and still going sweet.

    I'd recommend contacting Breville and talking to them. They are pretty good.

  28. #178
    Junior Member
    Join Date
    Jul 2016
    Posts
    19
    anyone know if breville will do a replacement if ii cant find the receipt for my breville smart grinder? I got it as a gift last year in june so its still under warranty i believe, i just don't have the original receipt.

    I've had to drop my inner burr to a "1" and around 3-5 on the LCD screen to get a decent shot which leaves me not much room to play around which makes me wonder if mine is a bit faulty since i've seen people say they left it at the factory settings and it worked fine. I've got BES920 to pair with it.

  29. #179
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    if you paid via card, you may be able to find proof of purchase on your bank statements. not sure if that would be enough, but it would prove the product was within warranty. some shops also have a record, so you may be able to go back to where you bought it and see if they can print you a new receipt.

    at the end of the day, you can only ask the question. the worst that can happen is they say no. in my experience, breville are pretty good.

  30. #180
    Member
    Join Date
    Jun 2016
    Posts
    59
    Quote Originally Posted by jooi312 View Post
    anyone know if breville will do a replacement if ii cant find the receipt for my breville smart grinder? I got it as a gift last year in june so its still under warranty i believe, i just don't have the original receipt.

    I've had to drop my inner burr to a "1" and around 3-5 on the LCD screen to get a decent shot which leaves me not much room to play around which makes me wonder if mine is a bit faulty since i've seen people say they left it at the factory settings and it worked fine. I've got BES920 to pair with it.
    This seems to be a common problem.
    For other Breville grinders (BCG800 and BES870XL) there's a shim kit. I quick search shows you can adjust the burrs for the BCG820 to grind finer than stock settings --> Instructions from Breville on how to make BCG820 grind finer

  31. #181
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    Quote Originally Posted by charzy View Post
    This seems to be a common problem.
    For other Breville grinders (BCG800 and BES870XL) there's a shim kit. I quick search shows you can adjust the burrs for the BCG820 to grind finer than stock settings --> Instructions from Breville on how to make BCG820 grind finer
    He/she has already done this. There is no other option but to contact breville and hope for better luck with another machine. My first one was the same. I reached the limit of adjustment with fresh beans. My second one I was able to achieve a good extraction with the same beans and leaving the top burr on it's factory setting of 6. Obviously there is a consistency issue with manufacture, or a bad batch of grinders out there.

  32. #182
    Junior Member
    Join Date
    Jul 2016
    Posts
    19
    should I be contacting Breville first or contact the shop i got it from?

  33. #183
    Member prydey's Avatar
    Join Date
    May 2012
    Posts
    97
    Quote Originally Posted by jooi312 View Post
    should I be contacting Breville first or contact the shop i got it from?
    i contacted breville first. they noted my complaint, agreed to give me a new one, and gave me a reference number to give to the shop (good guys). good guys took some convincing but i eventually got through to them that the decision to exchange it had already been made by breville, and that it didn't need 'testing' by them.

  34. #184
    Junior Member
    Join Date
    Jul 2016
    Posts
    19
    I contacted Breville and they gave me a reference number to bring it to one of the service shops in Perth to get it checked out. The people at the service center didn't quite understand what I was telling them so that took awhile, I was trying to show them the numbers on the burr so i took it out and all they said was "this is so you can clean it" and then we went back to square one. Hopefully they'll be able to find something or maybe get a replacement grinder, fingers crossed.
    prydey likes this.

  35. #185
    Senior Member level3ninja's Avatar
    Join Date
    Nov 2013
    Location
    Casula, NSW
    Posts
    532
    Quote Originally Posted by jooi312 View Post
    I was trying to show them the numbers on the burr so i took it out and all they said was "this is so you can clean it" and then we went back to square one.
    As though he wasn't even aware that the 820 existed? Always encouraging!

  36. #186
    Junior Member
    Join Date
    Mar 2017
    Location
    Wollstonecraft NSW
    Posts
    25

    Clumping

    I am getting a lot of clumping from my BCG820. Is this par for the course with this grinder, or indeed any grinder? I've not much experience with these things...

    And more importantly, what can I do to improve the situation?


  37. #187
    Senior Member level3ninja's Avatar
    Join Date
    Nov 2013
    Location
    Casula, NSW
    Posts
    532
    Quote Originally Posted by zeezaw View Post
    I am getting a lot of clumping from my BCG820. Is this par for the course with this grinder, or indeed any grinder? I've not much experience with these things...

    And more importantly, what can I do to improve the situation?
    That's par for this grinder. Not for all, but for most in this price range. To improve I use a toothpick for a few seconds to break up the clumps. Usually takes between 5-10s.
    zeezaw likes this.

  38. #188
    Junior Member
    Join Date
    Mar 2017
    Location
    Wollstonecraft NSW
    Posts
    25
    Quote Originally Posted by level3ninja View Post
    That's par for this grinder. Not for all, but for most in this price range. To improve I use a toothpick for a few seconds to break up the clumps. Usually takes between 5-10s.
    Thanks, I suspected as much. I've been using a toothpick but it can get pretty messy. Just ordered a dosing funnel to hopefully speed up the process without making a mess.

  39. #189
    Junior Member
    Join Date
    Apr 2017
    Posts
    10
    Yes I've been getting lots of clumps too. The toothpick idea is sweet, I'll try that.

  40. #190
    Junior Member
    Join Date
    Apr 2017
    Posts
    10
    Quote Originally Posted by stuart94 View Post
    what grind settings and grind times are people using with the Sunbeam EM7000? With the original single and double baskets..?
    Hi Stuart, I'd be interested to know this also. I've just bought a second hand EM6910 and the Breville 820 grinder and am a total newbie. Having trouble working out the dose/grind/pressure combination between the two machines. I only started yesterday and using the 12 grind, about 12g of coffee (in a single basket). I tried going down to 10 on the grinder and maybe I overdosed but the pressure was too high and barely anything came out. The first couple I pulled had a nice dry puck but lately the top's been wet and a bit clumpy
    Last edited by Elle; 4th May 2017 at 04:15 PM.

  41. #191
    Junior Member
    Join Date
    Jul 2016
    Posts
    19
    Update from my previous post, just got my grinder back today. I'm not too sure what they did but it seems to have worked! Getting nice shots now with the inner burr set at '5' and the LCD set around 8
    level3ninja likes this.

  42. #192
    Junior Member
    Join Date
    Jan 2010
    Posts
    9
    Thanks for this. My grinder is almost at its finest and I was getting desperate!

  43. #193
    Junior Member
    Join Date
    May 2017
    Location
    Hobart
    Posts
    10
    Hi, I need some help with the right grind setting.

    I've been reading the thread and people have different settings so I'm quite confused...

    I'm using supermarket Vittoria beans to practice to get the hang of what is right grinding before using specialty bean I just bought today.

    Top burr: 6
    Lcd: 10
    Time: 22 secs

    What is the ballpark settings for a fresh bean and supermarket beans? I tried with 28sec and anything lower than LCD:9 I will just get a drip and probably 1/3 on each 2 espresso cups. Using single wall double cup filtre at the moment. someone said it's better to use single wall when the beans are fresh. some recommendations, please
    Last edited by AntonioJ; 26th June 2017 at 04:27 PM.

  44. #194
    Senior Member level3ninja's Avatar
    Join Date
    Nov 2013
    Location
    Casula, NSW
    Posts
    532
    Hi AntonioJ.
    Firstly, the grind setting number is not consistent between grinders. Your number 10 might produce an equivalent grind to my number 4, or someone else's 13. So don't stress about being the same as other people.
    Secondly, whever setting is right today for a particular bean, say 10, might not be the same tomorrow. As beans age they need to be ground at finer and finer settings to achieve the same pour. Freshly roasted beans won't see a rapid change. I would adjust mine 1-2 settings over the course of the month it took me to use the kilo of beans I buy at a time. Usually no adjustment for 2-3 weeks, then one or two after that. The need to grind finer accelerates as the beans age.
    Thirdly, the finer you grind the longer it takes to grind the same weight into the portafilter.
    Fourthly, different beans and different roast depths of the same bean will require different grind settings to get the same pour.
    Fifthly, supermarket beans are old. Like really old, up to a year. Vittoria beans we'll be much much older and a much darker roast than most specialty coffee.

    I say all that to say this: Vittoria beans we'll get you in the same state as the grind you need for your special coffee, not the same city. Your settings you listed above sound like the right ballpark, but you'll have to try the specially coffee to find out. My settings are top burr 4, LCD 11, 21.6s to get around 21.5g.

    And if this is early in your coffee journey, I hate to break it to you, but there will be a certain volume of speciality coffee you need to go through to find the right settings. You can put it off but you cannot avoid it, both in dialling in the grinder and you learning. What I did when I first got mine was got it to a drinkable stage, then made one adjustment per day as I made my morning coffee. I think that was a good way to do it as I was also learning along the way, and doing it faster would have used a lot more coffee because of my inexperience. Doing it slowly allowed my brain time to catch up and learn along the way.
    zeezaw and AntonioJ like this.

  45. #195
    Junior Member
    Join Date
    May 2017
    Location
    Hobart
    Posts
    10
    Quote Originally Posted by level3ninja View Post
    Hi AntonioJ.
    Firstly, the grind setting number is not consistent between grinders. Your number 10 might produce an equivalent grind to my number 4, or someone else's 13. So don't stress about being the same as other people.
    Secondly, whever setting is right today for a particular bean, say 10, might not be the same tomorrow. As beans age they need to be ground at finer and finer settings to achieve the same pour. Freshly roasted beans won't see a rapid change. I would adjust mine 1-2 settings over the course of the month it took me to use the kilo of beans I buy at a time. Usually no adjustment for 2-3 weeks, then one or two after that. The need to grind finer accelerates as the beans age.
    Thirdly, the finer you grind the longer it takes to grind the same weight into the portafilter.
    Fourthly, different beans and different roast depths of the same bean will require different grind settings to get the same pour.
    Fifthly, supermarket beans are old. Like really old, up to a year. Vittoria beans we'll be much much older and a much darker roast than most specialty coffee.

    I say all that to say this: Vittoria beans we'll get you in the same state as the grind you need for your special coffee, not the same city. Your settings you listed above sound like the right ballpark, but you'll have to try the specially coffee to find out. My settings are top burr 4, LCD 11, 21.6s to get around 21.5g.

    And if this is early in your coffee journey, I hate to break it to you, but there will be a certain volume of speciality coffee you need to go through to find the right settings. You can put it off but you cannot avoid it, both in dialling in the grinder and you learning. What I did when I first got mine was got it to a drinkable stage, then made one adjustment per day as I made my morning coffee. I think that was a good way to do it as I was also learning along the way, and doing it faster would have used a lot more coffee because of my inexperience. Doing it slowly allowed my brain time to catch up and learn along the way.
    Thank you for the detailed advise level3ninja, as you mentioned above I realised speciality coffee beans require different setting to a supermarket bean. I opened up a special coffee bean tonight for a test run with the same setting above I mentioned, and it was too fine, so after 3~4 attempt I got it to run a little bit milky, but the crema did not last long and was too thin after pouring it into a glass. I guess I have to try more to get it better tomorrow morning.

    Like you said, actually getting it through will get the hang of how much I need to grind and how fine I need to grind it for.

  46. #196
    ms1
    ms1 is offline
    Junior Member
    Join Date
    Mar 2016
    Location
    Cairns
    Posts
    11
    Hi Everyone, I have had my 820 for a couple of years and its never missed a beat. Then yesterday it seemed to make a brief crunch like sound (wasn't overly loud of destructive sounding but still quite noticeable) that I have not heard before and it sounded like it might have had a harder bean or something else that its laboured to grind. However from that point the coffee grind and flow has been totally different. I have given the machine a huge clean and can't see any damage but the coffee flow has stayed really slow and I have had to move the grind setting to be able to get any flow.

    I took the impeller out and it looks ok but I can't compare if its worn. It is the new metal type and I'm suspecting and its maybe not turning fast enough.

    My original settings that have worked forever are grind on 9 and 17sec to fill the double basket. After the sound and with the same beans I now am on grind of 16 and 36 seconds to fill the double basket. The coffee is also coming out at a far more inconsistent rate and much more clumped than before. The grind fineness though at the now higher setting seems to be the same as before the event when it was on 9. If I set it to 9 no ground coffee flows.

    I'll call a service centre tomorrow but is this likely to be repairable or am I up for a new grinder as looking online they don't seem to be sold as seperate items any longer? At least not in the Red like I have.

    My last repair experience with Breviile was terrible so I'm hoping not to have to have a repeat. If it does need to be replaced has anyone got any suggestions for another alternative as I'm not going to be buying the same again.

    Thanks

    EDITED - Actually I just checked and I bought it March 2016 so its not as old as I thought and inside both the warranty period and 2yr consumer law warranty period. I'll investigate those options first.

    The problem I see though is going to be convincing anyone there is a problem. To all intensive purposes to a shop employee its going to appear as though its working. But its at a extremely limited capacity to how it has been working.
    Last edited by ms1; 2nd July 2017 at 08:41 AM.
    zeezaw likes this.

  47. #197
    Senior Member artman's Avatar
    Join Date
    Jun 2006
    Posts
    2,050
    Pretty sure the warranty on the smart grinder is 2 years duration with replacement as remedy.

    Cheers

  48. #198
    ms1
    ms1 is offline
    Junior Member
    Join Date
    Mar 2016
    Location
    Cairns
    Posts
    11
    Well as assumed it was not straight forward to get a response on this issue and involved far more effort on my behalf than should be required. Firstly due to an insistence from the store that it only had 12month warranty. After several phone calls to Breville that was resolved and it agreed that the unit would be replaced. It's sounding like a 10 day wait now for another Smart Grinder but the really disappointing thing is the Cranberry is no longer available so my lovely BES820 Cranberry combo is now going to have a stainless grinder. Better a working grinder than a broken one however after only 16 mths its pretty poor in my mind to not be able to replace or repair with like for like.

  49. #199
    Senior Member level3ninja's Avatar
    Join Date
    Nov 2013
    Location
    Casula, NSW
    Posts
    532
    Sad you can't swap the outer panels over to keep the red

  50. #200
    Junior Member
    Join Date
    Dec 2007
    Posts
    7
    Interestingly I got a replacement BES870 today, warranty job on my failed 2.5 year old one. Now has the same adjustable top burr fitted as the BCG820 grinder!

Page 4 of 5 FirstFirst ... 2 3 4 5 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •