GOD, what a lot you.we, all are. After reading a few i thought it best to bring you up to speed with me.
Currently I am the Quality Manager for a biomedical technology service group servicing all of Queenslands hospital medical equipment. And some private sections of the medical field.
I essentially float the bottom line. That is i steer the business processes so that they add to the end product instead of detracting from it. Increase profitability and all based on good old ISO 9001:2000 Certification. Oh that i hear you say! Well for the most part the greater majority have got all the wrong messages about ISO 9001 it is in fact the very basis for the building of a sound business.
For my part i delight in turning people on and watching people succeed as there is no greater success than success.
The customer is always right.....is right....even if they are wrong! Many are yet to learn what this is all about and that means customer service and repeatability just like making a good brew time after time after time. Its all about process control.
Must be time for my 3rd Mug today.
Off to have some fun