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Thread: A BIG thank you to Behmor support & Andy.

  1. #1
    Junior Member jillybean's Avatar
    Join Date
    Nov 2013
    Location
    Hervey Bay, Qld
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    13

    A BIG thank you to Behmor support & Andy.

    I roasted last Thursday and had lots of smoke and then the awful Err5. Contacted Behmor support via email and had a reply early Friday morning. Did some more tests as directed, another email, another reply early Sat morning. Email contact to Andy (not expecting a reply until Monday) for the cost of the parts and got a response that morning along with an invoice. Parts were sent yesterday, arrived today (in Qld) and the roaster is all fixed.

    How good is that service!
    Andy, Dimal, Javaphile and 3 others like this.

  2. #2
    Senior Member Barry O'Speedwagon's Avatar
    Join Date
    Dec 2011
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    PRL
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    2,116
    Yep, I had a similar experience when the control board kicked the bucket, stopping the afterburner and draw fan from working.
    Javaphile likes this.

  3. #3
    Senior Member
    Join Date
    Nov 2010
    Location
    Adelaide
    Posts
    320
    Behmor Coffee Roaster
    I had a really similar experience to you with my behmor about a year ago. Got great support from behmor and backed up very nicely by Andy with some very speedy parts. I couldn't have been happier either! Thumbs up from me too.
    Javaphile likes this.

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