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Thread: BeanBay Green Bean sales.

  1. #51
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    Hey Andy,

    Quick question about BeanBay (I had a bit of a look around and couldn't see if you had answered previously).

    I've noticed that sometimes you update BeanBay but you leave some of the out-of-stock products listed, rather than hiding them. I was wondering if you are indicating to us that you expect to get more of those products in, or whether I am reading into it too much?

    I know you can't give definite answers about whether things are coming/when they are coming/etc so I'm avoiding asking that, but I was just trying to figure out if leaving out of stock products in BeanBay means that you are trying to source some additional lots.

    Many thanks!
    Adam

  2. #52
    CoffeeSnobs Owner Andy's Avatar
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    You are reading too much into it.

    If I remove them too fast I get "where did that go?" emails, if I leave it showing "out of stock" I get "are we getting more of this in"... can't win!

    If it shows out of stock expect it to mean it's gone till next season or forever if we can't get it again next time. Sometimes it will mean we have more in the pallet rack and don't have it in cotton yet which will happen at some point in the near future, sometimes it might mean I have more on the water and awaiting it's arrival.

    Clear as mud?

    The only sure bet is if it shows stock you can buy it, if it shows sold out you can't.

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  3. #53
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Andy View Post
    You are reading too much into it.

    If I remove them too fast I get "where did that go?" emails, if I leave it showing "out of stock" I get "are we getting more of this in"... can't win!

    If it shows out of stock expect it to mean it's gone till next season or forever if we can't get it again next time. Sometimes it will mean we have more in the pallet rack and don't have it in cotton yet which will happen at some point in the near future, sometimes it might mean I have more on the water and awaiting it's arrival.

    Clear as mud?

    The only sure bet is if it shows stock you can buy it, if it shows sold out you can't.

    Can see exactly where your coming from Andy, dealing with customers can be a damned if you do or damned if you don't experience.

    The site works well for me, sold out means it ain't available, move on to another selection, which is exactly what I do.
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  4. #54
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    Any idea how to contact coffee snobs regarding a delivery?

  5. #55
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    Quote Originally Posted by ianyoung77 View Post
    Any idea how to contact coffee snobs regarding a delivery?
    Down the bottom of every page on the right is a "Contact Us" link. Andy is almost always fast with replies.
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  6. #56
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Andy View Post
    I answer all questions within hours, sometimes instant so either check your junk mail (my reply might have gone there) or try again.
    Andy and Co are right on the ball when it comes to communication and prompt service/delivery, in fact, I would venture to say of the online businesses I have dealt with in Australia CS is the sharpest, hands down.
    In about 10 years as a customer, have never had a problem.
    Last edited by Yelta; 7th June 2017 at 09:58 AM.
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  7. #57
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    As someone new here I have to say Andy has always responded within hours, even for minor things affecting the site which didn't need a response to me. Even more impressive given the size of CS. The only way I could imagine faster responses would be a multinational with teams of people in the Philippines working over 24 hours - then they don'y have the authority to do anything. Honestly I would rate service as A+, better than you could reasonably expect. (not just saying that because Andy will read this, it is better than I have a right to expect from a company of this size).
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  8. #58
    Senior Member flynnaus's Avatar
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    When you successfully place an order in Beanbay, you should get an email response back with an invoice. Also, in the menu on the left of the Beanbay page, there is a My Previous Orders option. If your order doesn't show up there, it doesn't exist.
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  9. #59
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    Hi there,

    I've ordered the sampler packs for the first time to try them out. These beans have been some of the best and freshest Ive had.

    I thought the ECM technika was pumping out some good coffee until I swapped over to these. They shots from the beanbay beans are fantastic.

    I am now a true convert!

    thanks again,
    Andy
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  10. #60
    Senior Member WhatEverBeansNecessary's Avatar
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    Ordered my third lot of greens from BeanBay and would like to comment on the exceptional service by Andy and the crew.

    Placed an order Sunday night and have just got confirmation they have been delivered 50 hours from order (and keep in mind Andy wouldn't have been able to process the order until Monday morning, so it's really only 48 hours later).

    The offerings on BeanBay at the moment, as always, are exceptional and the service is second to none.

    Thanks Andy and the BenaBay crew.
    Last edited by WhatEverBeansNecessary; 21st June 2017 at 10:26 AM. Reason: Maths is hard because it's wednesday
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  11. #61
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    Hi, just wanted to drop in and say thank you for my order. I ordered a Brazen Plus on Friday afternoon and it was delivered this morning. Can't wait to try it out, now I just need some beans...
    Andy and matth3wh like this.

  12. #62
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    Hi Andy & Paula,

    Once again many thanks for your (and Austpost's) excellent service, ordered & paid for a Behmor, greens & other goodies about 11am yesterday, and they were unpacked & waiting to play on my kitchen bench before 8am this morning. Great job as usual��
    Andy, Dimal, greenman and 1 others like this.

  13. #63
    CoffeeSnobs Owner Andy's Avatar
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    Happy New Year from the freight companies!

    As the calendar ticks over to 2018 freight companies drop their new pricing with a two page cover letter saying how wonderful they are to try and justify their price increases. Sort of feel like I'm doing that now...

    We are wonderful, here are your new prices!

    We had Fastway pricing bump-up mid December and AustPost today. We always charge actual bulk cost, in fact we charge just under actual cost. I don't think there were any huge jumps, they tend to bump everything half a dollar and then add monthly fees and fuel surcharges to hide the real increase.

    As always, BeanBay will calculate the actual prices at the time of ordering and you can choose which option suits time/price best.

    ...please don't shoot the messenger.
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  14. #64
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    No matter where you are in Australia bypass the cost of freight companies and take a drive to Geelong - wonderful place, wonderful people. Problem solved!
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  15. #65
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by stephen28 View Post
    No matter where you are in Australia bypass the cost of freight companies and take a drive to Geelong - wonderful place, wonderful people. Problem solved!
    Yep! A lovely bunch us Geelongians! Plus the floating Xmas tree out on the bay is still up at the moment if you're keen
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  16. #66
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    and not forgetting to mention the greatest football team of all.....

  17. #67
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    As for couriers , SlowWay was my last delivery but not again. Way TOO slow.
    This time it's Aust Post cheap e parcle.

    The Cloth Zip bag are given to a little local market stall. Keeps their clients happy with a free cloth bag. AND promotes a better coffee choice.

    Happy New Year.
    Some people don't understand until they taste a great cup of coffee.
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  18. #68
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by MikeJones View Post
    As for couriers , SlowWay was my last delivery but not again. Way TOO slow.
    Well, not entirely fair. You ordered Saturday evening, it left here early Monday afternoon and was delivered 1740km away on Friday morning. Pretty reasonable speed for the money and I think eParcel will be similar transit times (both are ground based transport)

    Will be interesting to see if there any/much difference.

    -- edit: update a week later --

    eParcel was the same. Ordered Saturday arvo, shipped Monday, arrived Friday.
    Dimal and Casa Espresso like this.

  19. #69
    Senior Member greenman's Avatar
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    Quote Originally Posted by Andy View Post
    Well, not entirely fair. You ordered Saturday evening, it left here early Monday afternoon and was delivered 1740km away on Friday morning. Pretty reasonable speed for the money and I think eParcel will be similar transit times (both are ground based transport)

    Will be interesting to see if there any/much difference.
    Bouquet to FastWay--my 18kg shipment left Geelong on Monday and arrived at my door on Friday afternoon, top effort for the the cross-continental journey!!!
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  20. #70
    Senior Member artman's Avatar
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    That's fast! My fastaway 18kg boxes generally take 7-10 days to arrive in Perth, pretty impressive and fantastic value. My Christmas delivery took 2 weeks but thats expected with the seasonal chaos (parcel got lost somewhere for a few days and they couldn't locate it), and now I have some awesome greens to play with!! (and yummy cacao and teas)!

    The 18kg fastaway option is the best thing since the group orders we had a few years back, thanks Andy!

    Cheers
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  21. #71
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    Thanks for getting my roaster handle from Geelong to Mt D in less than 24 hours.

    Amazing service!

    Look out for a pair of asbestos gloves in the for sale section!
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  22. #72
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    Is there a pick up point in Perth for greens? Ta.

  23. #73
    Senior Member greenman's Avatar
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    Quote Originally Posted by Wynton87 View Post
    Is there a pick up point in Perth for greens? Ta.
    Not any more. Fastway have a good deal for an 17.5kg carton to Perth.
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  24. #74
    CoffeeSnobs Owner Andy's Avatar
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    Australia Post bought Star Track couriers a while ago and it seems that some of Star Tracks dodgy accounting has moved across to AustPost now.

    They have just put the prices up on e-Parcel by adding a fuel levy on the total of the invoice at the end of the month instead of changing the individual pricing. At the moment it's a 2.4% fuel surcharge (plus GST), but that can be fudged month to month and you can bet it won't often be in a downwards direction!

    What's this really mean to CS'rs?

    e-parcels have increased by $0.33-$0.55 per parcel plus $0.03-$0.06 per kilo (inc GST)

    It's not much of a change but because we charge actual freight prices you will see the change on your next order.

    ...this was within the same week that the news headlines were:
    "Australia Post has recorded a 41 per cent jump in full-year profit to $134 million"
    Grrr.

    So, as always, please check which of the the freight options in BeanBay checkout give you best delivery time for least outlay. It's a moving target but BeanBay will show actual pricing at time of ordering for the weight, destination and carrier to your area.
    Janus likes this.

  25. #75
    Senior Groupie LindaD's Avatar
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    Quote Originally Posted by Andy View Post

    .......What's this really mean to CS'rs?

    e-parcels have increased by $0.33-$0.55 per parcel plus $0.03-$0.06 per kilo (inc GST)
    Or we can just come and see your happy smiling face.
    Andy and DaveD like this.

  26. #76
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    Quote Originally Posted by Andy View Post
    They have just put the prices up on e-Parcel by adding a fuel levy on the total of the invoice at the end of the month instead of changing the individual pricing. At the moment it's a 2.4% fuel surcharge (plus GST), but that can be fudged month to month and you can bet it won't often be in a downwards direction!
    2.4% is actually quite good, some couriers I deal with charge 10%+ as a fuel levy!

    I have a love hate relationship with the transport industry!
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  27. #77
    CoffeeSnobs Owner Andy's Avatar
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    Sure, it could be worse but I suspect the 2.4% (well 2.64% really) is just the introductory "get 'em used to it" increase. They had a 0% fuel surcharge on the last couple of invoices to get us used to seeing it.

    They also had a freight increase earlier in the year and you can bet another before Christmas.
    It's the shifty accounting method that annoys me as they will charge the 2.64% on everything on the statement and who knows how often they will change the price retrospective for the previous months postage. 'tis what it is though.

  28. #78
    Senior Member topshot's Avatar
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    Quote Originally Posted by Andy View Post
    Sure, it could be worse but I suspect the 2.4% (well 2.64% really) is just the introductory "get 'em used to it" increase. They had a 0% fuel surcharge on the last couple of invoices to get us used to seeing it.

    They also had a freight increase earlier in the year and you can bet another before Christmas.
    It's the shifty accounting method that annoys me as they will charge the 2.64% on everything on the statement and who knows how often they will change the price retrospective for the previous months postage. 'tis what it is though.
    Yep, they're a shifty lot.

  29. #79
    Senior Member greenman's Avatar
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    Any Mt Ambra or Wahgi on the radar Andy?????

  30. #80
    CoffeeSnobs Owner Andy's Avatar
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    Yep, per the description in BeanBay.
    Just waiting on customs clearance
    flynnaus, greenman and LindaD like this.

  31. #81
    Senior Member topshot's Avatar
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    Received my BeanBay order today, ordered Sunday night.
    Extra fast service as usual from Andy (a few companies can learn from Andy's service), I wasn't expecting delivery until tomorrow!

    Part of my order (apart from 5kg bean beans), was 1kg "Surprise Me" ready to freight (would have been roasted last Wednesday I guess).
    One of the 500gm bags was Espresso Wow, I haven't had this for a couple of years, but I was more than happy to receive it!

    Just had an espresso ((18gm in/40gm out in 25sec) nailed it first pour, can be lucky at times), tasted just like I remember.
    It's still the coffee blend I judge others by!

    I know what I'll be drinking while the Panama Rati Hartmann Black Honey ages a little more that I roasted last Sunday!

    If you have never tried Espresso Wow, do yourself a favour buy some and enjoy some great coffee, either as a straight espresso (as I like it) or with milk, it works so well both ways.
    Andy, Dimal, Javaphile and 1 others like this.

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