Page 2 of 2 FirstFirst 12
Results 51 to 94 of 94
Like Tree170Likes

Thread: BeanBay Green Bean sales.

  1. #51
    Junior Member
    Join Date
    May 2012
    Location
    Sydney, Australia
    Posts
    18
    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hey Andy,

    Quick question about BeanBay (I had a bit of a look around and couldn't see if you had answered previously).

    I've noticed that sometimes you update BeanBay but you leave some of the out-of-stock products listed, rather than hiding them. I was wondering if you are indicating to us that you expect to get more of those products in, or whether I am reading into it too much?

    I know you can't give definite answers about whether things are coming/when they are coming/etc so I'm avoiding asking that, but I was just trying to figure out if leaving out of stock products in BeanBay means that you are trying to source some additional lots.

    Many thanks!
    Adam

  2. #52
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    You are reading too much into it.

    If I remove them too fast I get "where did that go?" emails, if I leave it showing "out of stock" I get "are we getting more of this in"... can't win!

    If it shows out of stock expect it to mean it's gone till next season or forever if we can't get it again next time. Sometimes it will mean we have more in the pallet rack and don't have it in cotton yet which will happen at some point in the near future, sometimes it might mean I have more on the water and awaiting it's arrival.

    Clear as mud?

    The only sure bet is if it shows stock you can buy it, if it shows sold out you can't.

    Dimal, Yelta and cafelazio like this.

  3. #53
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,866
    Quote Originally Posted by Andy View Post
    You are reading too much into it.

    If I remove them too fast I get "where did that go?" emails, if I leave it showing "out of stock" I get "are we getting more of this in"... can't win!

    If it shows out of stock expect it to mean it's gone till next season or forever if we can't get it again next time. Sometimes it will mean we have more in the pallet rack and don't have it in cotton yet which will happen at some point in the near future, sometimes it might mean I have more on the water and awaiting it's arrival.

    Clear as mud?

    The only sure bet is if it shows stock you can buy it, if it shows sold out you can't.

    Can see exactly where your coming from Andy, dealing with customers can be a damned if you do or damned if you don't experience.

    The site works well for me, sold out means it ain't available, move on to another selection, which is exactly what I do.
    Andy likes this.

  4. #54
    Junior Member
    Join Date
    Dec 2015
    Posts
    2
    Any idea how to contact coffee snobs regarding a delivery?

  5. #55
    Member
    Join Date
    Oct 2014
    Posts
    33
    Quote Originally Posted by ianyoung77 View Post
    Any idea how to contact coffee snobs regarding a delivery?
    Down the bottom of every page on the right is a "Contact Us" link. Andy is almost always fast with replies.
    Andy and Javaphile like this.

  6. #56
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,866
    Quote Originally Posted by Andy View Post
    I answer all questions within hours, sometimes instant so either check your junk mail (my reply might have gone there) or try again.
    Andy and Co are right on the ball when it comes to communication and prompt service/delivery, in fact, I would venture to say of the online businesses I have dealt with in Australia CS is the sharpest, hands down.
    In about 10 years as a customer, have never had a problem.
    Last edited by Yelta; 7th June 2017 at 10:58 AM.
    AlastairMcG, Andy, artman and 6 others like this.

  7. #57
    338
    338 is offline
    Senior Member
    Join Date
    Mar 2017
    Location
    Sydney
    Posts
    762
    As someone new here I have to say Andy has always responded within hours, even for minor things affecting the site which didn't need a response to me. Even more impressive given the size of CS. The only way I could imagine faster responses would be a multinational with teams of people in the Philippines working over 24 hours - then they don'y have the authority to do anything. Honestly I would rate service as A+, better than you could reasonably expect. (not just saying that because Andy will read this, it is better than I have a right to expect from a company of this size).
    Andy and Javaphile like this.

  8. #58
    Senior Member flynnaus's Avatar
    Join Date
    May 2008
    Location
    Sydney
    Posts
    4,079
    When you successfully place an order in Beanbay, you should get an email response back with an invoice. Also, in the menu on the left of the Beanbay page, there is a My Previous Orders option. If your order doesn't show up there, it doesn't exist.
    Andy likes this.

  9. #59
    Junior Member
    Join Date
    Jun 2017
    Posts
    20
    Hi there,

    I've ordered the sampler packs for the first time to try them out. These beans have been some of the best and freshest Ive had.

    I thought the ECM technika was pumping out some good coffee until I swapped over to these. They shots from the beanbay beans are fantastic.

    I am now a true convert!

    thanks again,
    Andy
    Andy likes this.

  10. #60
    Senior Member WhatEverBeansNecessary's Avatar
    Join Date
    Apr 2017
    Location
    Adelaide
    Posts
    477
    Ordered my third lot of greens from BeanBay and would like to comment on the exceptional service by Andy and the crew.

    Placed an order Sunday night and have just got confirmation they have been delivered 50 hours from order (and keep in mind Andy wouldn't have been able to process the order until Monday morning, so it's really only 48 hours later).

    The offerings on BeanBay at the moment, as always, are exceptional and the service is second to none.

    Thanks Andy and the BenaBay crew.
    Last edited by WhatEverBeansNecessary; 21st June 2017 at 11:26 AM. Reason: Maths is hard because it's wednesday
    Andy likes this.

  11. #61
    Junior Member
    Join Date
    Jun 2017
    Posts
    1
    Hi, just wanted to drop in and say thank you for my order. I ordered a Brazen Plus on Friday afternoon and it was delivered this morning. Can't wait to try it out, now I just need some beans...
    Andy and matth3wh like this.

  12. #62
    Senior Member
    Join Date
    Dec 2008
    Location
    Traralgon, Vic
    Posts
    238
    Hi Andy & Paula,

    Once again many thanks for your (and Austpost's) excellent service, ordered & paid for a Behmor, greens & other goodies about 11am yesterday, and they were unpacked & waiting to play on my kitchen bench before 8am this morning. Great job as usual��
    Andy, Dimal, greenman and 1 others like this.

  13. #63
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Happy New Year from the freight companies!

    As the calendar ticks over to 2018 freight companies drop their new pricing with a two page cover letter saying how wonderful they are to try and justify their price increases. Sort of feel like I'm doing that now...

    We are wonderful, here are your new prices!

    We had Fastway pricing bump-up mid December and AustPost today. We always charge actual bulk cost, in fact we charge just under actual cost. I don't think there were any huge jumps, they tend to bump everything half a dollar and then add monthly fees and fuel surcharges to hide the real increase.

    As always, BeanBay will calculate the actual prices at the time of ordering and you can choose which option suits time/price best.

    ...please don't shoot the messenger.
    Dimal and trentski like this.

  14. #64
    Senior Member
    Join Date
    Jun 2010
    Location
    Melbourne
    Posts
    148
    No matter where you are in Australia bypass the cost of freight companies and take a drive to Geelong - wonderful place, wonderful people. Problem solved!
    simonsk8r likes this.

  15. #65
    Senior Member simonsk8r's Avatar
    Join Date
    Oct 2009
    Location
    Geelong
    Posts
    1,075
    Quote Originally Posted by stephen28 View Post
    No matter where you are in Australia bypass the cost of freight companies and take a drive to Geelong - wonderful place, wonderful people. Problem solved!
    Yep! A lovely bunch us Geelongians! Plus the floating Xmas tree out on the bay is still up at the moment if you're keen
    stephen28 likes this.

  16. #66
    Senior Member
    Join Date
    Jun 2010
    Location
    Melbourne
    Posts
    148
    and not forgetting to mention the greatest football team of all.....

  17. #67
    Junior Member
    Join Date
    May 2015
    Posts
    5
    As for couriers , SlowWay was my last delivery but not again. Way TOO slow.
    This time it's Aust Post cheap e parcle.

    The Cloth Zip bag are given to a little local market stall. Keeps their clients happy with a free cloth bag. AND promotes a better coffee choice.

    Happy New Year.
    Some people don't understand until they taste a great cup of coffee.
    Andy and Dimal like this.

  18. #68
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Quote Originally Posted by MikeJones View Post
    As for couriers , SlowWay was my last delivery but not again. Way TOO slow.
    Well, not entirely fair. You ordered Saturday evening, it left here early Monday afternoon and was delivered 1740km away on Friday morning. Pretty reasonable speed for the money and I think eParcel will be similar transit times (both are ground based transport)

    Will be interesting to see if there any/much difference.

    -- edit: update a week later --

    eParcel was the same. Ordered Saturday arvo, shipped Monday, arrived Friday.
    Dimal and Casa Espresso like this.

  19. #69
    Senior Member greenman's Avatar
    Join Date
    May 2007
    Location
    Perth, Western Australia
    Posts
    3,156
    Quote Originally Posted by Andy View Post
    Well, not entirely fair. You ordered Saturday evening, it left here early Monday afternoon and was delivered 1740km away on Friday morning. Pretty reasonable speed for the money and I think eParcel will be similar transit times (both are ground based transport)

    Will be interesting to see if there any/much difference.
    Bouquet to FastWay--my 18kg shipment left Geelong on Monday and arrived at my door on Friday afternoon, top effort for the the cross-continental journey!!!
    Andy, Dimal and shewey like this.

  20. #70
    Senior Member artman's Avatar
    Join Date
    Jun 2006
    Posts
    2,409
    That's fast! My fastaway 18kg boxes generally take 7-10 days to arrive in Perth, pretty impressive and fantastic value. My Christmas delivery took 2 weeks but thats expected with the seasonal chaos (parcel got lost somewhere for a few days and they couldn't locate it), and now I have some awesome greens to play with!! (and yummy cacao and teas)!

    The 18kg fastaway option is the best thing since the group orders we had a few years back, thanks Andy!

    Cheers
    Andy likes this.

  21. #71
    Senior Member
    Join Date
    Jan 2014
    Location
    The Dandenongs
    Posts
    632
    Thanks for getting my roaster handle from Geelong to Mt D in less than 24 hours.

    Amazing service!

    Look out for a pair of asbestos gloves in the for sale section!
    Andy likes this.

  22. #72
    Senior Member
    Join Date
    Sep 2011
    Location
    Perth
    Posts
    166
    Is there a pick up point in Perth for greens? Ta.

  23. #73
    Senior Member greenman's Avatar
    Join Date
    May 2007
    Location
    Perth, Western Australia
    Posts
    3,156
    Quote Originally Posted by Wynton87 View Post
    Is there a pick up point in Perth for greens? Ta.
    Not any more. Fastway have a good deal for an 17.5kg carton to Perth.
    Andy likes this.

  24. #74
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Australia Post bought Star Track couriers a while ago and it seems that some of Star Tracks dodgy accounting has moved across to AustPost now.

    They have just put the prices up on e-Parcel by adding a fuel levy on the total of the invoice at the end of the month instead of changing the individual pricing. At the moment it's a 2.4% fuel surcharge (plus GST), but that can be fudged month to month and you can bet it won't often be in a downwards direction!

    What's this really mean to CS'rs?

    e-parcels have increased by $0.33-$0.55 per parcel plus $0.03-$0.06 per kilo (inc GST)

    It's not much of a change but because we charge actual freight prices you will see the change on your next order.

    ...this was within the same week that the news headlines were:
    "Australia Post has recorded a 41 per cent jump in full-year profit to $134 million"
    Grrr.

    So, as always, please check which of the the freight options in BeanBay checkout give you best delivery time for least outlay. It's a moving target but BeanBay will show actual pricing at time of ordering for the weight, destination and carrier to your area.
    Janus likes this.

  25. #75
    Senior Groupie LindaD's Avatar
    Join Date
    Jul 2006
    Location
    Bacchus Marsh, Victoria, Australia
    Posts
    450
    Quote Originally Posted by Andy View Post

    .......What's this really mean to CS'rs?

    e-parcels have increased by $0.33-$0.55 per parcel plus $0.03-$0.06 per kilo (inc GST)
    Or we can just come and see your happy smiling face.
    Andy and DaveD like this.

  26. #76
    Senior Member topshot's Avatar
    Join Date
    Jul 2007
    Location
    Currans Hill, NSW
    Posts
    366
    Quote Originally Posted by Andy View Post
    They have just put the prices up on e-Parcel by adding a fuel levy on the total of the invoice at the end of the month instead of changing the individual pricing. At the moment it's a 2.4% fuel surcharge (plus GST), but that can be fudged month to month and you can bet it won't often be in a downwards direction!
    2.4% is actually quite good, some couriers I deal with charge 10%+ as a fuel levy!

    I have a love hate relationship with the transport industry!
    Andy likes this.

  27. #77
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Sure, it could be worse but I suspect the 2.4% (well 2.64% really) is just the introductory "get 'em used to it" increase. They had a 0% fuel surcharge on the last couple of invoices to get us used to seeing it.

    They also had a freight increase earlier in the year and you can bet another before Christmas.
    It's the shifty accounting method that annoys me as they will charge the 2.64% on everything on the statement and who knows how often they will change the price retrospective for the previous months postage. 'tis what it is though.

  28. #78
    Senior Member topshot's Avatar
    Join Date
    Jul 2007
    Location
    Currans Hill, NSW
    Posts
    366
    Quote Originally Posted by Andy View Post
    Sure, it could be worse but I suspect the 2.4% (well 2.64% really) is just the introductory "get 'em used to it" increase. They had a 0% fuel surcharge on the last couple of invoices to get us used to seeing it.

    They also had a freight increase earlier in the year and you can bet another before Christmas.
    It's the shifty accounting method that annoys me as they will charge the 2.64% on everything on the statement and who knows how often they will change the price retrospective for the previous months postage. 'tis what it is though.
    Yep, they're a shifty lot.

  29. #79
    Senior Member greenman's Avatar
    Join Date
    May 2007
    Location
    Perth, Western Australia
    Posts
    3,156
    Any Mt Ambra or Wahgi on the radar Andy?????

  30. #80
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Yep, per the description in BeanBay.
    Just waiting on customs clearance
    flynnaus, greenman and LindaD like this.

  31. #81
    Senior Member topshot's Avatar
    Join Date
    Jul 2007
    Location
    Currans Hill, NSW
    Posts
    366
    Received my BeanBay order today, ordered Sunday night.
    Extra fast service as usual from Andy (a few companies can learn from Andy's service), I wasn't expecting delivery until tomorrow!

    Part of my order (apart from 5kg bean beans), was 1kg "Surprise Me" ready to freight (would have been roasted last Wednesday I guess).
    One of the 500gm bags was Espresso Wow, I haven't had this for a couple of years, but I was more than happy to receive it!

    Just had an espresso ((18gm in/40gm out in 25sec) nailed it first pour, can be lucky at times), tasted just like I remember.
    It's still the coffee blend I judge others by!

    I know what I'll be drinking while the Panama Rati Hartmann Black Honey ages a little more that I roasted last Sunday!

    If you have never tried Espresso Wow, do yourself a favour buy some and enjoy some great coffee, either as a straight espresso (as I like it) or with milk, it works so well both ways.
    Andy, Dimal, Javaphile and 2 others like this.

  32. #82
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Australia Post price changes.
    eParcel up - express down.

    I wondered why none of our freight bills made sense this year, AustPost changed their pricing on the 1st Feb.

    BeanBay now reflects their price increase and their new random monthly fuel surcharge.

    Obviously prices have gone up, but in an odd twist, we have actually managed to get the prices on Express Post down by buying $10,000 worth of satchels over the counter and not paying the fuel surcharge and card surcharge on their invoice.

    As always, BeanBay charges you under actual cost for all freight.

    Freight companies love complicated pricing structures and it's a chore to keep on top of it. I understand why businesses just charge a price for freight and then pad it up to cover the "too hard to work out" fees or add it into the markup of the item.

    For those interested, this is how eParcel works.

    They give me a printed list of 38 zones, sorted in metro, then NSW, VIC, QLD, SA, WA, TAS, NT and Antarctica. Each zone has a base rate, a subsequent rate and a per kilo rate. These prices are inc GST but ex fuel surcharge and ex credit card surcharge. Confused? So were we. There is another table, not distributed with the pricing to work out what zone each post code is in too.

    To get the pricing into something usable (comes as a printed sheet via carrier pigeon with 150 tiny cells on it) we need type the sheet into excel, remove the GST, add the fuel surcharge and sort alphabetical (because that makes sense). The pricing is then entered into BeanBay and it looks up your zone in the checkout, calculates the number of cartons based on weight and volume, applies the multiple carton rate on parcel 2,3, etc and adds the GST.

    ...this is why when someone asks "how much to send to me" I can't answer, no human could, only BeanBay could possibly manage the complex mess that is freight!

    Express Post satchel prices have dropped by a little but most noticeable on the 5kg. Pricing will remain steady till we run out of stock at which point they will be replaced and checked.

    eParcel cartons will move from month to month if AusPost change the fuel surcharge and once or twice a year when have a price review.

    Fastway had a small increase a little while ago but tend to stay more constant.


    We'll continue to battle the freight monsters to ensure you always get our best bulk pricing.
    dan77, Dimal, greenman and 4 others like this.

  33. #83
    Senior Member flynnaus's Avatar
    Join Date
    May 2008
    Location
    Sydney
    Posts
    4,079
    Quote Originally Posted by Andy View Post
    We'll continue to battle the freight monsters to ensure you always get our best bulk pricing.
    A new comparator for easiness: added to 'it's not rocket science ' or 'it's not brain surgery ', we can add 'it's not Beanbay freight calculation '
    Andy and simonsk8r like this.

  34. #84
    Member
    Join Date
    Aug 2010
    Posts
    65
    Hey Andy,

    Have you checked out the pricing of this mob?

    https://try.sendle.com/pricing

    I've received a few packages from here and seem pricing cost effective.

    Something to throw into the mix for sub 25kg deliveries at least

  35. #85
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Adding a freight method is complex and expensive to integrate into BeanBay. We've done it a few times over the years and is full of grief. It's a simple process for a home user to send a single parcel but if we had to cut and paste addresses into their system you would have to pay way more in freight and we could only send half the things we do so it needs to integrate cleanly.

    * we might have too big a pile for random small van that might arrive (green beans are heavy!).
    * metro pricing is good but their add-on remote zones are pretty extensive, 10,000 of them.
    * Random pickup times - if orders are picked up in the morning then others will not ship till the follow day or week.
    * Random delivery times - can you imagine the emails I'll get for a service that has rough tracking and no ETA?

    WingePool users don't think very highly of them:
    https://forums.whirlpool.net.au/archive/2716718

    ...and product review have 25% horrible reviews
    (ignore the 4 star as it's comprised of 75% 5 star - 25% nasty)
    https://www.productreview.com.au/listings/sendle

    The biggest gotcha adding a service like Sendle is that when they preform bad it costs us tons of time (that we should spend packing other orders) and we look bad (even though we packed and shipped on time)

    We might look at it more closely but on the surface the Fastway flatrate of around $1/kg for up to 17.5kg is very hard to beat.
    ...and you are already getting eParcel freight to your address for about 1/3rd of the price of Sendle so I doubt you'll even use it!
    Javaphile and tannyboy like this.

  36. #86
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,866
    I suspect Australia Post is on the road to extinction.

    Its an expensive, slow, inefficient service, don't get me started on their tracking system, what a joke.

    The only saving grace in our area is the parcel delivery contractor, he's a switched on type who goes over and above.

    As far as mail delivery, our local post person is a moron, you can be standing by the letterbox and the SOB wont even make eye contact let alone speak, routinely delivers mail to wrong address, hopeless.

  37. #87
    Member
    Join Date
    Aug 2010
    Posts
    65
    Roger that

    Only been a recipient and no dramas after a few times and reading through over at the Pool, eeesh... really is a mixed bag. Service must have dropped off ever since starting up

  38. #88
    Senior Member flynnaus's Avatar
    Join Date
    May 2008
    Location
    Sydney
    Posts
    4,079
    Quote Originally Posted by Yelta View Post
    I suspect Australia Post is on the road to extinction. Its an expensive, slow, inefficient service, don't get me started on their tracking system, what a joke. The only saving grace in our area is the parcel delivery contractor, he's a switched on type who goes over and above.
    I don't think Startrack is quite that bad (yet?) and I certainly hope it is around for some time. I agree its tracking isn't as good as it was but you can generally rely on it. My local Aupost contractor is reliable and can usually count on delivery between 4 and 5 pm. As for speed, gone are the next day deliveries that CS was reknown for (no fault of Andy's) and I guess we now have to pay more for express delivery. If you order on a Thursday or Friday, expect your standard delivery package is going to spend the weekend at some depot. Generally I'm not in a hurry for my order.

  39. #89
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Quote Originally Posted by Yelta View Post
    I suspect Australia Post is on the road to extinction.
    Its an expensive, slow, inefficient service, don't get me started on their tracking system, what a joke.
    Not 'that' expensive. To ship 30kg to you via eParcel was $57.25, via Sendle its $75 and some other courier options would be double.

    AusPost deliver everywhere, most other options are selective on where they go and charge way more for non-metro deliveries.

    The only saving grace in our area is the parcel delivery contractor, he's a switched on type who goes over and above.
    Yeah, we have great people at this end, makes all the difference when something goes a little pear-shaped.

    As far as mail delivery, our local post person is a moron, you can be standing by the letterbox and the SOB wont even make eye contact let alone speak, routinely delivers mail to wrong address, hopeless.
    Yes, that happens too. We are lucky that all the people we deal with directly are great but we hear some horror stories at the destination sometimes.


    Quote Originally Posted by tannyboy View Post
    Service must have dropped off ever since starting up
    The gotcha I see with the Sendle model is zero ownership. They use other companies to do the work, those others will rarely treat the 3rd party items as well as their own and if push comes to shove on a busy day the sendle items will get bounced to another day.

    We use a couple of similar services for one-off small international freight items (in and out of Australia) and prices are always good but grief is much higher than a relationship with the actual responsible people. For our container and pallet freight we only use our freight forwarder who we know will smooth-out the bumps but that comes at a higher price.

    We need freight, but it's always a balance of value, service and reliability that's often hard to nail all three.
    338 likes this.

  40. #90
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Quote Originally Posted by flynnaus View Post
    I don't think Startrack is quite that bad (yet?)
    We used them for years and had to stop as their $20 fee for re-delivery was killing us (as we don't have a margin to cover it). They also changed area boundaries on deliveries and regularly overcharged charged at the end of the month for something we had already shipped.
    Nasty accounting, sneaky pricing. Happy to never use them again unless their new owners can fix it up.

    Generally I'm not in a hurry for my order.
    It's far less stressful if you order early, well done!
    Javaphile likes this.

  41. #91
    Senior Member flynnaus's Avatar
    Join Date
    May 2008
    Location
    Sydney
    Posts
    4,079
    Quote Originally Posted by Andy View Post
    We used them for years and had to stop as their $20 fee for re-delivery was killing us (as we don't have a margin to cover it). They also changed area boundaries on deliveries and regularly overcharged charged at the end of the month for something we had already shipped.
    Nasty accounting, sneaky pricing. Happy to never use them again unless their new owners can fix it up.
    oh? I thought Auspost owned Startrack?

  42. #92
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,760
    Blog Entries
    1
    Yeah, they do but are pretty much 2 totally different companies with different methods of billing and accounting including redelivery fees.

    I'm hoping that Star Track becomes less sneaky but considering that AusPost have just put a hidden fuel surcharge on (don't even declare the percentage, just a line buried in a multi-page invoice) it might go the other way instead.
    flynnaus and Lukemc like this.

  43. #93
    Senior Member GrahamK's Avatar
    Join Date
    Jun 2009
    Location
    Ormiston - Brisbane
    Posts
    542
    Quote Originally Posted by Yelta View Post
    The only saving grace in our area is the parcel delivery contractor, he's a switched on type who goes over and above.
    I have never had any problems with any of Andy's deliveries using AustPost to date, efficient and usually arrives before the original estimated date. Never had any problems with the tracking system either. Maybe the issues depend on location, or I've just been lucky

    GrahamK

  44. #94
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,866
    Quote Originally Posted by GrahamK View Post
    I have never had any problems with any of Andy's deliveries using AustPost to date, efficient and usually arrives before the original estimated date. Never had any problems with the tracking system either. Maybe the issues depend on location, or I've just been lucky

    GrahamK
    I've not had any problems with CS orders either, I'm talking about Aust post overall.



Page 2 of 2 FirstFirst 12

Similar Threads

  1. BeanBay Green Bean Release - June 2013
    By Andy in forum Knock Box
    Replies: 20
    Last Post: 22nd July 2013, 10:20 AM
  2. Green bean BeanBay help
    By justinvai in forum General Coffee Related...
    Replies: 10
    Last Post: 13th October 2012, 02:24 PM
  3. BeanBay GREEN bean Sale - Jan 10th 2010
    By Andy in forum Knock Box
    Replies: 76
    Last Post: 12th February 2010, 02:29 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •