Results 1 to 26 of 26
Like Tree51Likes
  • 3 Post By Andy
  • 1 Post By Barry O'Speedwagon
  • 6 Post By Andy
  • 1 Post By Dimal
  • 1 Post By Lukemc
  • 1 Post By Dalby
  • 5 Post By Caffeinator
  • 3 Post By GrahamK
  • 1 Post By Dalby
  • 1 Post By Caffeinator
  • 3 Post By GrahamK
  • 1 Post By Andy
  • 3 Post By 338
  • 3 Post By 338
  • 5 Post By Dimal
  • 2 Post By 338
  • 3 Post By Dimal
  • 2 Post By Andy
  • 6 Post By SilentBoB

Thread: Fastway - Price Changes 9th December

  1. #1
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    17,218

    Fastway - Price Changes 9th December

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Fastway have just changed their pricing, the email I received said:

    As a result of market pressures on our operational costs, we have now taken the step to increase pricing on our labels and satchels, effective from 9th December 2019. We understand the impact this has on your business and have endeavoured to distribute the increase across our range of products.

    Gotta love that corporate spin that's meant to make us all feel better because they understand!



    Satchels have gone up cents...

    A4 Satchel +$0.20
    A3 Satchel +$0.30
    A2 Satchel +$0.15

    The most common stickers have gone up a little more...

    Blue +$0.75
    Yellow +$2.00
    Pink +$2.55
    Lime +$0.20

    Other stickers have actually dropped in price (odd but I guess it's correct!)

    Red -$2.20
    Orange -$2.45
    Green -$4.00
    White -$8.30
    Grey -$21.65

    Excess labels (one per each 5kg) have gone down on red, orange, green, white and grey cartons.

    Excess -$0.50


    Flat Rate cartons have gone up ten cents

    Medium Flat Rate +$0.10
    Large Flat Rate +$0.10

    All these prices increases are ex-GST so expect 10% more at the checkout.

    As you can see from the above changes, no human could ever know "how much to ship to postcode 1234?", luckily BeanBay calculates live freight prices in the checkout to your area, freight companies are a moving target so always worth checking your usual selection to see who's the best value / speed trade-off at the time of ordering.

    Oh, and yes, we understand your pain.
    Dimal, greenman and Lukemc like this.

  2. #2
    Member Dalby's Avatar
    Join Date
    Jun 2019
    Location
    Blue Mountains
    Posts
    36
    The worst, most unreliable courier company in Australia in my experience and that of Amazon customers on WhirlPool. No wonder they're changing their name.

  3. #3
    Senior Member Barry O'Speedwagon's Avatar
    Join Date
    Dec 2011
    Location
    PRL
    Posts
    2,722
    Quote Originally Posted by Dalby View Post
    The worst, most unreliable courier company in Australia in my experience and that of Amazon customers on WhirlPool. No wonder they're changing their name.
    Yup, largely due to the integrity of the local franchisee at either end of the job. About 5 years ago I purchased a media player from a firm in Sydney who used Fastway because they reckon that they could get full insurance on the deliveries. I had not one, but two, media players go 'missing' between being put on the van in the Canberra depot and reaching my house. I even spoke on the phone to one driver who assured me that 'it is definitely in my van, I am touching it now'. Then.....disappears. On the third attempt I received the goods ordered, but only after explaining to the franchisee that I would contact the police if another one went west in the same circumstances. I'm sure there are cases, however, where there are more reliable people running the operation at each end.
    DamianS likes this.

  4. #4
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    17,218
    The worst, most unreliable courier company in Australia in my experience and that of Amazon customers on WhirlPool. No wonder they're changing their name.
    Ouch. A bit harsh and a big generalisation to paint a whole company with the same tar brush.
    ...and finding people on Whingepool whinging really isn't that difficult.

    It doesn't appear that you have ever had a bad Fastway delivery from us, and besides, you get other freight options at the checkout so if you don't like them you can select a different method.

    Quote Originally Posted by Barry O'Speedwagon View Post
    I'm sure there are cases, however, where there are more reliable people running the operation at each end.
    Sure are, I got a phone call Saturday from our local guy who says "are you are work today? I've got something for you" -- he doesn't work Saturdays but had to go in the warehouse and noticed a parcel for us. He was willing to cross town to drop it off.

    If you get to know the local driver and he's a franchise owner (not an employee) you would be amazed at how good they can be. Try and get a mobile phone number from your local postie or post office!

    Our local guy has even put us on the end of his run (as the very last pickup) so that CS'rs in Perth have more of a chance of late (timezone) orders moving a day earlier than they should.

    ...and at $20 for 17.5kg to Perth is amazing value for the long haul.

    Fastway have their place, around 35% of CS freight is done through them and for the most part they do what they say they will.

    Although, this time of year every freight company is groaning under the online-shopping load and a lot of items are taking a few days longer to arrive than they should.

  5. #5
    Mal Dimal's Avatar
    Join Date
    Oct 2004
    Location
    Warwick, QLD
    Posts
    17,395
    Our local (Toowoomba) Fastway ownership changed hands recently and the new guy is still finding his way around the traps.
    Has been nothing but helpful when we've had a need to contact him...

    Mal.
    Andy likes this.

  6. #6
    Senior Member Lukemc's Avatar
    Join Date
    Oct 2012
    Location
    MILLBROOK VIC
    Posts
    706
    The Ballarat crew are from what I can gather owned and operated by the Geelong team.

    As they donít pickup in my ďruralĒ location Iíve been given access to their warehouse to drop off parcels whenever suits me and They scan them in when they are in next.

    Canít complain too much about their service for the price they charge.
    Andy likes this.

  7. #7
    Member Dalby's Avatar
    Join Date
    Jun 2019
    Location
    Blue Mountains
    Posts
    36
    Quote Originally Posted by Andy View Post
    Ouch. A bit harsh and a big generalisation to paint a whole company with the same tar brush.
    ...and finding people on Whingepool whinging really isn't that difficult.
    I'm definitely not alone in my opinion and it's not just Whirlpool

    https://www.productreview.com.au/listings/fastway

    The company's new name is Aramex which sounds a bit like a med you hate taking every morning.
    Sullo likes this.

  8. #8
    Senior Member
    Join Date
    Jul 2017
    Posts
    415
    FWIW, I reckon it comes down to your local bloke and how good/motivated/busy he might be- regardless of whose brand he works under. My CP guy- totally useless. Fastway is great as are TNT and Hunter. Elsewhere, the exact opposite might well be the case.

    All too easy to forget that the local franchisee (or employed driver) is usually a lowly paid slave working for a big brand and doing a job most Aussies are not prepared to do.
    Andy, Dimal, Lukemc and 2 others like this.

  9. #9
    Senior Member
    Join Date
    Dec 2009
    Location
    SYD
    Posts
    595
    Fastway has been for me very hit and miss, mostly miss.

    Iím not sure the franchise model works for a national courier service.

  10. #10
    Senior Member GrahamK's Avatar
    Join Date
    Jun 2009
    Location
    Ormiston - Brisbane
    Posts
    551
    Must admit, I just had a delivery issue with Fastway myself. A parcel eventually turned up a day or so after I queried it with them directly following a no show 3 days after their original provided date. I don't mind delays so much, especially this time of year, but when you are required to sign, it would be good if they just let you know, otherwise you end up not going out anywhere for days "in case" it turns up. Improving their communication would keep me happy.

    GrahamK
    Dimal, Caffeinator and rossross like this.

  11. #11
    Member Dalby's Avatar
    Join Date
    Jun 2019
    Location
    Blue Mountains
    Posts
    36
    Quote Originally Posted by GrahamK View Post
    .... Improving their communication would keep me happy.

    GrahamK
    Tracking by USPS, FedEx, DHL etc is fantastic. You can see follow every step of the way. AusPost and other Aussie couriers have a long way to go.
    Caffeinator likes this.

  12. #12
    Senior Member
    Join Date
    Jul 2017
    Posts
    415
    Quote Originally Posted by Dalby View Post
    AusPost and other Aussie couriers have a long way to go.
    Agreed in general. The problem is that people demand A1 service and yet are only prepared to pay- as little as humanly possible...

    https://youtu.be/T5spEd4nzh4 offers some food for thought....
    338 likes this.

  13. #13
    Senior Member GrahamK's Avatar
    Join Date
    Jun 2009
    Location
    Ormiston - Brisbane
    Posts
    551
    Quote Originally Posted by Dalby View Post
    AusPost and other Aussie couriers have a long way to go.
    I have had good tracking experience with AusPost recently. They texted on the delivery day for parcels that need signing and you can reply with whether you are going (2) to be home or not (3), so they don't waste your time or theirs.

    Presume it all depends on your locality and the local crew etc.

    GrahamK
    Andy, IrisGanache and 338 like this.

  14. #14
    Member Dalby's Avatar
    Join Date
    Jun 2019
    Location
    Blue Mountains
    Posts
    36
    Quote Originally Posted by GrahamK View Post
    I have had good tracking experience with AusPost recently.
    GrahamK
    Straight after reading that I got an email from AusPost about a small parcel posted this morning in Darwin. Expected date of delivery: Wednesday 18th. 8 days from Darwin to Sydney? I get parcels from Amazon US quicker than that (usually no more than 5 days from ordering).

  15. #15
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    17,218
    I suspect that's freight karma.

    ...and the fact it's going to do a minimum of 4000km road freight because you (or the sender) didn't pay for air-freight.
    Express Post is about 2 days Darwin-Sydney.
    338 likes this.

  16. #16
    338
    338 is online now
    Senior Member
    Join Date
    Mar 2017
    Location
    Sydney
    Posts
    960
    Dalby, I don't want to make light of the delay you are experiencing in getting your parcel, but have you driven to Darwin recently? I am in Sydney and headed north on Friday and back Sunday night. The amount of active fire fronts is incredible, burnt houses are visible from the road, the smoke haze is something again. Auspost have made very clear they have impacted services and even said some areas wont get service at all 2250, 2536, in NSW for example. They have said tracking should be taking this into account. It's Christmas time, there are unprecedented bushfires and you didn't pay express - really this isn't great but I don't think much more could be expected with the bushfires.

    Heatherbrae at midday, visibility was low





    Taree showing road burnt out, most areas were a km either side and the median strip plus signs burnt out

    Attached Images Attached Images
    Andy, Dimal and GrahamK like this.

  17. #17
    338
    338 is online now
    Senior Member
    Join Date
    Mar 2017
    Location
    Sydney
    Posts
    960
    It really isn't fair to compare with DHL, etc they are in a totally different price point. Couriers Please are the natural competitor and at the same price point. Fastway is low cost parcel delivery service, not an international air delivery service.
    Andy, Dimal and Caffeinator like this.

  18. #18
    Senior Member Sullo's Avatar
    Join Date
    Apr 2007
    Location
    State Of Insanity
    Posts
    1,367
    heck id be happy that something I ordered from Victoria got here before something I ordered from the UK!
    (and no it wasn't Andy hes always had speedy deliveries to me!)

  19. #19
    Mal Dimal's Avatar
    Join Date
    Oct 2004
    Location
    Warwick, QLD
    Posts
    17,395
    Our bean order was delivered today by a very cheery and courteous person...
    Most intrigued with what I was going to do with a load of green coffee beans.

    Mal.

  20. #20
    Member Dalby's Avatar
    Join Date
    Jun 2019
    Location
    Blue Mountains
    Posts
    36
    Quote Originally Posted by 338 View Post
    It really isn't fair to compare with DHL, etc they are in a totally different price point. Couriers Please are the natural competitor and at the same price point. Fastway is low cost parcel delivery service, not an international air delivery service.
    Actually you're wrong: Fastway is an international delivery service. All my recent purchases from Amazon US have come all the way by Fastway.

  21. #21
    338
    338 is online now
    Senior Member
    Join Date
    Mar 2017
    Location
    Sydney
    Posts
    960
    Quote Originally Posted by Dalby View Post
    Actually you're wrong: Fastway is an international delivery service. All my recent purchases from Amazon US have come all the way by Fastway.
    Not at all. Fastway started in NZ and has only ever operated in Australia and NZ. The company taking over Fastway, Aramex, has the international connections. Fastway has always been a low cost parcel delivery service, even the service to NZ they bought in a couple of years ago was very convoluted. There is no question the price point is different, I have paid the bill on all of them.

    You seem to like having it both ways Dalby, you berate Fastway but then use them as the a shining example of 5 days from the US when berating Auspost. Maybe the solution to all this angst is just ordering a few days earlier?
    Andy and Dimal like this.

  22. #22
    Member Dalby's Avatar
    Join Date
    Jun 2019
    Location
    Blue Mountains
    Posts
    36
    Quote Originally Posted by 338 View Post
    Not at all. Fastway started in NZ and has only ever operated in Australia and NZ. The company taking over Fastway, Aramex, has the international connections.
    Yes, they're now part of Aramex (Arab American Express) but they still ship from the US under the Fastway label.

    https://www.fastway.com.au/services/international/

    Now shipping the world

    Shipping internationally just became easier

    At Fastway we understand the ecommerce world is changing and so too are your shipping needs, which is why, through our Aramex family, weíre now delivering internationally!
    We promise the same cost-effective, friendly and reliable service youíve always known. The only difference? Now weíre global.


    The Fastway International offer


    • Delivery to 220+ countries



  23. #23
    Mal Dimal's Avatar
    Join Date
    Oct 2004
    Location
    Warwick, QLD
    Posts
    17,395
    Honestly, who really cares?
    International, National or Interstellar....

    They've provided us with excellent service for many years.

    Mal.
    Andy, Yelta and 338 like this.

  24. #24
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    17,218
    For those playing at home...

    https://www.afr.com/street-talk/aram...0160121-gmat3f

    Aramex bought Fastway nearly 4 years ago, it's only recently that international was an option out of Australia and even then it's still pretty agricultural but I expect next year these options will be far more integrated into their normal shipping methods.

    Coming the other way, I've had deliveries from a few places around the world via Aramex into the Snobbery, and our local Fastway guy did the last miles.

    Branding will be changed to Aramex but as far as I know, each franchise will have have to sign their own vans (ouch!) so it might roll-out slowly.

    It's pretty common for small courier companies to get bought by international giants (Japan Post, German Post etc) I had even heard a rumour about 5 years ago that Linfox was sniffing around Australia Post to takeover the parcel side of the business. That didn't happen but they did "partner" for the long line haul component of Australia Post.
    Dimal and 338 like this.

  25. #25
    Senior Member
    Join Date
    Jan 2012
    Location
    Perth, Western Australia, Australia
    Posts
    102
    I've found Fastway in general to be pretty craptacular on the customer service front in the past but they did reach out to me recently to apologise about the crap service I received in the past (not related to any Beanbay purchase) and to say they were overhauling things with the Aramex change over and were hoping that I would consider using them in the future.

    I am glad that Andy gives us a selection of couriers to use in order to help out our hip pocket. And that's what I really care about which is why I still use them for Beanbay deliveries. Their flat box rate to the west coast is what makes delieveries here economical. I've also noticed my driver change recently and seems much happier in his job than the last guy.
    Andy, artman, Dimal and 3 others like this.

  26. #26
    Junior Member
    Join Date
    Mar 2018
    Posts
    8
    Quote Originally Posted by Andy View Post
    It's pretty common for small courier companies to get bought by international giants (Japan Post, German Post etc)
    Well Japan Post owns Toll, DHL is owned by Deutsche Post, Oz Post owns StarTrack.... and so on... and they are all sucking up small courier companies...



Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •