Thanks for the tip, Ive been having the same problem. Ill try your technique.
Im generally happy with the coffees and the price of the machine wasnt too bad but they have downgraded their manufacturing sometime in the last couple of years. I bought one a couple of years ago, then sold it when I moved and bought another this year cause I was happy with the last one but some of the stainless steel bits had changed to plastic and I had this problem much more. :(