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Thread: Help fixing Saeco Via Venezia

  1. #1
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    Help fixing Saeco Via Venezia

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi!

    This morning when I was making the espresso with my machine Saeco Via Venezia I heard some weird noise and suddenly I saw there was no coffee dripping from where it usually comes, but there was water coming from the top of the machine. Like the water from falling from where the pump is. I just stopped it and dried out the water

    I just opened to see if there's anything wrong. But I can't identity anything just by looking. I called a place where they fix coffee machines but it would be more expensive than what I paid for the machine, so that's not an option. If anyone can help me identify the problem and maybe I coule try to replace the part by myself. Otherwise would just buy a new coffee machine.

    I just took 2 pictures, but if you need any close up, let me know.

    https://ibb.co/kxcjSnX
    https://ibb.co/4VM46vD


    Thanks in advance

  2. #2
    Senior Member Jackster's Avatar
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    Looks like water on the output nylon pipe.

    A qualified tech would probably....

    Need to make a brew with the cover off to see where the leak is.

    If it's that nylon pipe, and it's split, you can replace them. The flared end on the nylon pipe can be replicated with light heat from a cigarette lighter. It takes a bit of practice to get a nice flare, so be prepared.

    Looks like a opv fitted on this machine! Nice
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  3. #3
    Senior Member CafeLotta's Avatar
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    The Starbucks Barista is a rebadged Saeco Via Venezia. This guide linked below may have something useful (or not). Basically the same machine but has the older style buttons of the earlier model.

    https://www.ifixit.com/Device/Starbucks_Barista

    Be sure to keep your hands off the internals if powering on with the cover off! Seeing where the leak is with the cover off would pinpoint it's location. Does water flow through the grouphead without the portafilter installed?

    Which State of Australia are you in?
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  4. #4
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    Thanks Jackster. Will try to do that.

    CafeLotta will check the guide. Thank you. I don't really know if water flows through the grouphead as I turned off the machine when I saw the leak, but will try later and see. I'm actually in Vancouver, Canada. I didn't realized it was an Australian forum, I googled coffee forums ��
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  5. #5
    Mal Dimal's Avatar
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    Quote Originally Posted by tzveta View Post
    I'm actually in Vancouver, Canada. I didn't realized it was an Australian forum, I googled coffee forums ��
    Welcome "tzveta"...

    You've lucked out by becoming a member of the world's premier specialist coffee forum.
    Hope to see many more posts from you...

    Mal.
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  6. #6
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    https://youtu.be/Qta722TmmlA

    I only switched on the machine to warm up and it immediately was leaking the water from the rubber (See video above). I checked this website and I think it's this part: https://www.espressocare.com/product...-boiler-o-ring Could you please confirm? And is it doable to fix at home? My husband is quite handy.

    Thanks

  7. #7
    Mal Dimal's Avatar
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    Yes, the original gasket has been pushed out via high pressure...
    When replacing the gasket with a new one (if needed), it would pay to cinch up the hold down bolts again after a few heat/cooling cycles have elapsed. This should ensure that the gasket will remain where it is supposed to.

    Mal.
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  8. #8
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    Quote Originally Posted by Dimal View Post
    Yes, the original gasket has been pushed out via high pressure...
    When replacing the gasket with a new one (if needed), it would pay to cinch up the hold down bolts again after a few heat/cooling cycles have elapsed. This should ensure that the gasket will remain where it is supposed to.

    Mal.
    Thanks Dimal, so you are saying maybe the gasket was pushed out and maybe I don't have to replace it, just adjust it again. How would I know if that's the case? Maybe it's too old but didn't break?

  9. #9
    Senior Member level3ninja's Avatar
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    For the $6 I'd just replace it anyway. It's likely been damaged in the process of being pushed out.
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  10. #10
    Senior Member CafeLotta's Avatar
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    If you're going to replace the gasket yourself rather than through a repairer, I'd dismantle the boiler first to see if it might be internal scale causing the issue. You may need to order additional parts and could save you on additional postage. Hopefully you'll just need the gasket replaced if you're lucky.

    The part you've referenced above appears to be the right one.

    By the way, welcome to the forum!
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  11. #11
    Mal Dimal's Avatar
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    Quote Originally Posted by level3ninja View Post
    For the $6 I'd just replace it anyway.
    Yep, I would too...

    Mal.

  12. #12
    Senior Member Jackster's Avatar
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    That's a funny noise!

  13. #13
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    Thanks for all comments. I think there's a local store where I can just get that gasket, so no shipping. We will try to replace ourselves as I checked and to bring it to have it fixed is not worth it the money. I would just buy a new machine if not able to fix it.
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  14. #14
    Senior Member CafeLotta's Avatar
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    Would be interesting to see a couple of photos inside the boiler once it's apart.....
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  15. #15
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    Thanks for helping me with the machine. So when fixing it, I realized one of the nuts broke, that was why I heard some noise and also the gasket was coming out. Since I'm not an expert fixing coffee machines and I would rather avoid putting it apart, all I did is buy the same screw and replace it. I losen up the nuts enough to push the gasket in and then just tighten them again. The broken nut was the one close to the power button. The head of the nut was broken.

    After putting everything together I switched on the machine still with the open cover to test it. I felt it warmed up faster than usual (the red light came up faster). After I pressed the brew button, but the water didn't come. I think normally after 4-5 secs the coffee starts to drip. I didn't count how many seconds, but I would say longer than what normally takes. I just turned off because I think it's not good to run it without any water. I don't know if normally in the warming up process the tubes should be filled with water, but when I'm testing it, they are NOT filled with water. Just halfway from the water reservoir. I also tried the steam and it worked. Today I tried again, just warm up, then didn't try the brew, pressed the stream and just before it turned red I heard an unsual sound, like a click and then turned red. I didn't test the steam just because I heard that noise.

    I didn't touch anything else in the machine when changing the screw, but I'm wondering if something could have happened when the screw broke and there was a water leak. I'm also scared if the machine could blow up or anything similar. Could you please suggest what I should do to test or if you want me to take any videos or pictures to help me identify what is going on.

    Thank you so much

  16. #16
    Senior Member CafeLotta's Avatar
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    The boiler would likely have been empty or near empty due to the water leaking out. It needed to be refilled (primed) by first turning on the hot water knob on the left side of the machine then switching on the power by pressing the power button. When you get a steady stream of water through the steam wand the boiler is filled and ready for heating. It is possible to damage the heating element if this isn't done. Try filling the boiler as described and see what happens. Keep hands off the machine after pressing the power button. If anything unusual happens, turn off at the power point rather than touching the machine again.
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  17. #17
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    Quote Originally Posted by CafeLotta View Post
    The boiler would likely have been empty or near empty due to the water leaking out. It needed to be refilled (primed) by first turning on the hot water knob on the left side of the machine then switching on the power by pressing the power button. When you get a steady stream of water through the steam wand the boiler is filled and ready for heating. It is possible to damage the heating element if this isn't done. Try filling the boiler as described and see what happens. Keep hands off the machine after pressing the power button. If anything unusual happens, turn off at the power point rather than touching the machine again.
    Ohh I was doing it wrong, Thanks
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  18. #18
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    Thanks for all your help. I finally fixed it
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  19. #19
    Mal Dimal's Avatar
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    Good one "tzveta"...

    Mal.

  20. #20
    Senior Member CafeLotta's Avatar
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    Quote Originally Posted by tzveta View Post
    Thanks for all your help. I finally fixed it
    Good to hear you're back up and running.

    To prolong the life of the heating element, it's also good practice to refill (prime) the boiler straight after steaming and not a bad idea to do it each time you power on the machine.
    Dimal likes this.



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