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Thread: Cafe Italia

  1. #1
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    Exclamation Cafe Italia

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Has anyone on the forum purchased equipment from New Cafe Italia?
    This company offers very attractive prices that seem to be too good to be true.
    Especially on the Alex Duetto and Alex Leva at under 4K!!! “On Special”
    Interested in customer experiences and clarification of whether they are really Australian based in Sydney?
    Last edited by warmtone; 18th August 2018 at 10:01 PM.

  2. #2
    Senior Member CafeLotta's Avatar
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    I seem to remember that they are Grey Importers and don't carry local stock. Machines are sent from overseas and GST would be applied not to mention the associated risks of damage in transit. Warranty claims were an issue too I believe. Others may be able to comment further but I believe it was a case of "Enter at your own risk" !

    https://www.productreview.com.au/p/n...ting=1#reviews
    Dimal and Casa Espresso like this.

  3. #3
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    Not too sure if they are grey importer? Last time I contacted Faema and I was directed to New Cafe Italia saying they are the importer.

  4. #4
    Site Sponsor Casa Espresso's Avatar
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    First port of call if you were in the market for a machine.
    Local stock and demo models available at their show room.
    Full Australian warranty and complied for Australia with Australian electrical plugs.
    Great warranty service and easy service options with their in house service techs in every state in Australia.
    Did I mention their great pricing that is inclusive of GST?

    Antony
    www.casaespresso.com.au
    Dimal and warmtone like this.

  5. #5
    Site Sponsor Casa Espresso's Avatar
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    Cafe Italia

    Quote Originally Posted by sharkroman View Post
    Not too sure if they are grey importer? Last time I contacted Faema and I was directed to New Cafe Italia saying they are the importer.
    Vittoria coffee are the official Australian Importer of Faema.

  6. #6
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    Quote Originally Posted by warmtone View Post
    Has anyone on the forum purchased equipment from Cafe Italia?
    This company offers very attractive prices that seem to be too good to be true.
    Especially on the Alex Duetto and Alex Leva at under 4K!!!
    Interested in customer experiences
    Do you mean New caffe Italia???

    Read up here and dodge a bullet or 2:
    https://www.productreview.com.au/p/n...fe-italia.html

    Extract from one of the reviews:

    “Complete scam so beware *****
    Website looks Australian and has Sydney number but machine got sent from Italy and I had to pay GST and extra customs fees.
    Complained to them and they said they aren’t responsible even though on website that machines look like they machines are in Australia.
    Horrible experience so beware everyone.
    I will lodge a compaint with Fair trading.”

    NUF SAID ..

  7. #7
    Senior Member JMcCee's Avatar
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    Quote Originally Posted by warmtone View Post
    Has anyone on the forum purchased equipment from Cafe Italia?
    This company offers very attractive prices that seem to be too good to be true.
    Especially on the Alex Duetto and Alex Leva at under 4K!!!
    Interested in customer experiences
    There's another thread here (or a few) that mention Cafe Italia. They're not exactly a scam but more of a scamette. Giving an impression of being based in Australia but the stuff they sell comes from depots in Asia or EU type rabbit holes in Bulgaria or the like. If you ring the local Aus number it could be an unemployed desperado piano salesperson who doesn't know a Pavoni from a ravioli. Buying from CI is one step up from investing in a Nigerian one-legged lesbian heiress email lottery.

  8. #8
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    Quote Originally Posted by JMcCee View Post
    Buying from CI is one step up from investing in a Nigerian one-legged lesbian heiress email lottery.
    JMcCee you must have an interesting sex life and investment strategies!

    Warmtone, your considered posts have already shown you are way to smart to fall for the New Italia tomfoolery
    warmtone likes this.

  9. #9
    Senior Member JMcCee's Avatar
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    Quote Originally Posted by Grillsy View Post
    Do you mean New caffe Italia???

    Read up here and dodge a bullet or 2:
    https://www.productreview.com.au/p/n...fe-italia.html

    Extract from one of the reviews:

    “Complete scam so beware *****
    Website looks Australian and has Sydney number but machine got sent from Italy and I had to pay GST and extra customs fees.
    Complained to them and they said they aren’t responsible even though on website that machines look like they machines are in Australia.
    Horrible experience so beware everyone.
    I will lodge a compaint with Fair trading.”

    NUF SAID ..
    Thanks for posting. That product review site makes for interesting reading.

  10. #10
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    Thanks to all who have responded - confirms my own suspicions Cafe Italia is at best dodgy and at worst fraudulent.

    At face value the site looks plausible with normal AU prices wth GST included.
    While the “on special” Alex machines are attractively priced other machines carry normal retail price tags - a clever guise. Contact details clearly depict an Australian address in Sydney and phone number.

    Anyone new to the coffee scene could be easily conned......
    Especially if they failed to read the “gotcha” buried in the Terms & Conditions

    “ Sometimes when we run out of stock in Australia, we have to ship some of our products directly from our main warehouse in Milano. You will not be charged for any extra shipping cost for that. It is may possible that you will get an international transaction fees debited by your bank in this rare occasion”.

    Which means they can declare at will: “sorry mate we just sold out - your order will now come from Italy”. And the unsuspecting customer is subsequently slugged with import duties!

    Product Review feedback on this company indicates people are being systematically ripped off.
    There is also a similar disturbing pattern on the UK site with a number of horror stories. 

    There’s a lot to be said for purchasing from your local honest dealer - peace of mind has a price!

  11. #11
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    avoid them!
    CafeLotta likes this.

  12. #12
    Senior Member Jackster's Avatar
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    Advertised at the place this thread is about
    Screenshot_20190512-195739.jpg
    $16000 pod machine!
    Vittorio likes this.



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