Well this morning was the day I finally got my Bezzera Mitica TOP!
First impressions was the heft of it. Beefy and just feels quality all around. Taking off the laser protective tape and inspecting the drip tray and coffee cup tray and it's built excellently. The power switch rocker is nice and hard to turn on/off
and I honestly can't wait to start pouring a few shots! I'll edit this post with a more in-depth write up on my impressions on it as I get familiar with it, as there isn't a whole lot of info on the Mitica TOP online, so I hope it will help someone else in future.
It's my first proper HX so I will have a little learning to do and get a feel how it all works but it's all very exciting. Here are a couple of images. Don't mind the Breville grinder that's just temporary until my Eureka Atom arrives
I do have a quick question though (one of many no doubt)
I kep hearing a click maybe 3-5 times a minute while the machine is idle. Is this normal?
Lovely looking machine. The Bezzera Portafilter handles really set it off nicely.
I was seriously tempted by one last week at a crazy run-out price of $2430 on EvilBay.
Wasn't looking for a new machine or an Hx but came awfully close to hitting the button.
Congrats on the new machine.
I looked at the pics first and was thinking how good a Eureka Atom would look next to it....then I read through the rest of your post Very nice.
Could the clicking you're referring to be the pressurestat cutting in and out after the boiler is up to temp?
Enjoy your new setup.
The clicking is the contactor switching the element on and off, this is normal.
New Bezzera machines are using contactors rather than a PCB mounted relay for element switching now, i assume it will be more reliable.
It is a nice looking machine. It is interesting that they have gone back to mechanical relays.
I think my 1992 Bezzera BZ-40P had a small black box in it that had a number of wires running into it but also probably mechanical relays.
It was a good machine. Excellent.
Nice looking machine JZ4, the lighting really sets it off!
A Printed Circuit Board mounted relay is still a relay. They've moved from relays to contactors by the sounds of it, louder noises but longer lasting and easier to replace. A contactor is just a relay's beefier cousin.
Well done JZ4, lovely looking machine, great series of photo's.
As everyone here knows I'm a big fan of Bezzera machines.
Noticed recently on the Barazi Coffee Machines website (Australian Bezzera distributor) that there is a Mitica TOP PID model (no Pressurestat) listed which seems to be replacing the current model?
Mitica TOP PID new.jpg
Last edited by CafeLotta; 4 Weeks Ago at 09:19 AM. Reason: added photo
Hey guys thanks for letting me know about the clicking sound coming from the machine. I noticed this morning when I looked at the gauge for the boiler/pressure as soon as the gauge comes down
to 1bar or so the machine will click, the pressure will rise once it hits 1.4bar or thereabouts it clicks again. Holds the pressure for a while until it drops then it rinses and repeats. I was a little worried, but you never know until you ask right?
The lighting is a LIFX Z strip, a bit pricey but the brightness and the vibrancy of the colours are just next level when compared to say the Philips HUE. A bit more expensive but worth it.
I've made about 8 coffee's already and all have been excellent. I thought the E61 will be a bit more of a learning curve but honestly it just feels natural to pull shots on it. I'll be getting this thing plumbed in as soon
as the new fridge comes. I'm not a huge milk drinker when it comes to coffee if i do it's only a piccolo, my wife prefers the milk based drinks as do most of the family and I was a little concerned about the steaming power
for when we entertain, and I must say the performance from the wand is great and has not disappointed. Very easy (and quick) to get a nice foam and it's my first time using a twin tip wand and i've nailed it everytime, when it comes to consistancy of this milk not the art that is
CafeLotta, that's who I bought my machine off. Well, it was Coffee Machine Specialist but I believe these guys are the Barazi people who have been around for a long time. And you'd be correct, the new PID model is replacing the non PID
and i've noticed already from a few site sponsors that the non PID is offically gone and they only carry the PID. But for me if the HX without a PID is good enough for the biggest coffee aficionado's it'll be fine for me.
Yelta, yes i've read every yearly update thread for your Bezzera, it was some of the reason why I went with Bezzera in the first place I was keen on a Rocket but thought these guys been around for 118 years so they must be doing something right!
Here is a piccolo I did this morning. The consistency from the shot even with a shitty breville grinder is great. Can't wait to see how it tastes with a Eureka Atom!
I know this sounds like those people whose backyard backs onto a rail line....but you really don't notice the pressurestat clicks after a while.
On my machine the cycle is something like click to heat for about 20 seconds...then click to turn off for about 90 seconds. I posted the figures with corresponding pressure values sometime ago.
I used the most softest microfiber cloth and still got an abundance of surface scratches on the side panels. Shattered!
I'm assuming this is just inevitable?
Bad luck JZ4, are you sure they are not just surface scratches that can be removed with some type of stainless polish?
First thought is there must have been something abrasive embedded in the cloth, my Galatea is 10 years old with barely a mark, other than on the drip tray and cup holder.
Want to hear what's funny? My drip tray and cup warmer has absolutely NO scratches at all and they both had a lot of use I had a laugh. It is almost like the casing on the machine is super soft. To be honest I noticed their was surface scratches on the machine when I took it out of the box. Maybe it came like that from factory after they did a wipe down before packing it up, or the place I bought it from wiped it down after testing the machine?
I'm sure they could be removed with with a stainless steel polish as it is only surface scratches not deep at all.
My wife did say to me that the backside has swirls on it when I took it out of the box when I had brought it home but didn't think much of it. As mentioned above, it's like the polishing/side casing on the machine is super soft.
I'm almost feeling inclined to just buy a new case for it to be honest, but being brand new and only 2 weeks old that seems like a stupid solution
Last edited by JZ4; 2 Weeks Ago at 08:01 PM.
Are you sure you caused them with a polishing cloth? they look very much like circular polishing marks/scratches caused by a hand held buffing machine with a contaminated buff pad to me.
Yes mate I wouldn’t even think of taking a machine to the panels on this thing! I applied absolutely no pressure and just brushed the panels lightly only in one direction. No circular motions at all. And this was the first time wiping it down since I got it!
I need to pop into the store I bought it from tomorrow anyway so I’ll raise it up with them. It’s making great coffees and I’m absolutely in love with it but damn it’s heartbreaking and a tough pill to swallow knowing it’s marred like that
Not suggesting you did it, looks like it happened in a clean up some time after manufacture.
Scratches seem to be in almost perfect circles as well. Like they tried to cut an LP on the surface.
It's one of those things now where you can't unsee it, ah well. I'll have a chat with them tomorrow morning anyhow and i'll report back with what they say. I should have taken more notice when the wife mentioned it but I just thought she was giving me shit to stir me up like she does sometimes haha
Yep that's what it exactly looks like! Reminds me of someone doing a crap detailing job on a black car when the sun hits it
And this is from the front side (left curved edge)
This is on the right also.
If the seller doesn't help you out you could do a search for "Metal Polishers" in your area and see if they might be able to remove the scratches for you.
The circular pattern does look like they were done by a machine (electric rotary polishing tool?), not by hand.
You can't see them if it doesn't have direct light shining on it but still tough to swallow for a brand new machine. I might suss out a few places anyhow and see what they'll charge.
Just had a very close look at my Bezzera JZ4, there are a few light swirls on the side panels and the top curved sections near the cup warmer have marks almost identical to those in your picture, never really noticed them, or more to the point they didn't worry me.
Perhaps it is par for the course.
The marks look like a large diameter radius. My guess it is part of the manufacture process not gone well.
It is a great looking machine but I see what you guys mean. It isn't even of the diameter I would expect from hand buffing.
JZ4, when I go back and look at the photos you took when the machine was first set up, it looks just as good as any other machine on the benchtop. So I'm hoping that, given that you didn't notice the scratches at that time, that you can only see them on close inspection and nobody else will notice.
I feel your disappointment, I certainly wouldn't be happy either, but I also felt your excitement when you were showing it to us. You still have an excellent machine and will produce many a great coffee for years to come. Hope this issue does not detract too much from that.
Enjoy the coffee,
It really is a matter of perception.
I'm a bit of a perfectionist, however, to this point the finish on my machine hasn't worried me, does it concern me now, not really, after all I bought the thing to make coffee (which it does very well) not as a work of art.
Having said that, now that my attention has been drawn to the fact that the finish is somewhat less than perfect, am I dissatisfied? not in the least, a problem is only a problem if you allow it to become one.
Would I contemplate replacing the machine now that my attention has been drawn the fact that the finish is somewhat lacking, nope, its a minor detail.
Like Mal's Diadema, I would prefer a mirror finish, but, it hasn't been a concern during the past 10 years so I'm certainly not going to let it bother me now.
I imagine others reading this thread who are contemplating the purchase of a Bezzera will pay close attention to the exterior finish before parting with their hard earned.
Problems and perception! leads me to a train of thought for another thread, more about that later.
JZ4, maybe you should send your photos to Bezzera in Italy directly and see what they have to say? Also mention what you were told by the local distributor when you voiced your concerns.
P.S. Just recalled that I was recently looking at a demo $4000 machine of a different well known brand and while looking under the drip tray, noticed pin holes in the frame welds with rust starting to show through the powder coating. Quality Control issues with Italian machines doesn't seem to be isolated to just one brand unfortunately.
Last edited by CafeLotta; 6 Days Ago at 09:49 AM. Reason: P.S. added.
I think the OEM company 'BFC' market more under their own name these days, unsure as to why...
Yes, the Diadema range is a quality lineup of excellent workmanship, materials and finish alright. Wish I could have kept ours but not to be...
JetBlack Espresso still have them... https://www.jetblackespresso.com.au/...ffee-machines/
CafeLotta I just sent Bezzera an email (thanks for that) with some photos of the casing, and notified them who I bought it from and what their response to the scratches were. I heard nothing but good things about coffee machine specialist hence why I purchased through them, but I also was left a little underwhelmed by the response from one of the owners there the other morning who basically said it was "normal". It's $3200 worth of kit it isn't $500 where then I wouldn't care as much but even then that would be unacceptable in my view. I am very anal with this sort of thing so I may sound picky to some but I think if you spend that much a person has every right to be picky. I also have no doubt in my mind if someone from that store purchased something for that much and they had a received a product like that out of the box they would kick up a stink too.
I'll probably get a reply from Bezzera by I'd say this Friday so I will update you all on their reply. I hope they turn around and tell me they will contact the retailer on my behalf and to get the machine replaced with a new one because I am sure they pride themselves on their workmanship and wouldn't want their customers to feel hard done by. But I won't hold my breath but I hope for some sort of positive out come anyhow and I am sure I'll get one. I really don't want to go ahead and contact office of fair trading and go down the ACL (Australia Consumer Law) path, but they do have bullet points for this exact scenario, but you need to take the appropriate steps before you do this which I feel I have done. First contacting the retailer face to face with photos, now contacting the manufacturer. In saying that, the first port of call is always the retailer and the retailer is obligated by law to rectify such things. But by contacting Bezzera directly they may well be the ones to save the day here instead.
Will be very interesting to see what the Bezzera company have to say.
To me it's no different from having a new car delivered with heavy handed buffing scratches in the paintwork. No-one would accept that and would expect the dealer to have it rectified.
I find it hard to believe that the retailer has taken this stance. In a very competitive area of retail where reputation has a strong influence on sales, taking all steps to avoid getting a bad reputation would seem to make good business sense. Takes a lot more effort to rebuild it rather than maintain it.
I think it likely depends on brand and their individual philosophy as to how they finish their machines. Mal's Diadema (BFC) and all Rocket Prosumer are chrome plated stainless. The Bezzera looks to be polished stainless and I'd think that it may be a case of building to a cost. Higher quality stainless and better finish = $$$. You gets what you pays for I guess.
It's nothing that matters in the big picture and something that a high quality automotive detailer could improve.
That said, I have owned a few machines and also seen a few machines in my time. You look close enough and you're guaranteed to find hand-build imperfections in every one.
I'd argue that the big picture photos in the original post looked acceptable. Some would even say good. High res will always bring out the worst.
Given it's runout stock and could be had for not much over $2.5k (we don't know what the OP paid- perhaps even less?), it's also good value for money- certainly not expensive for the class.
Regardless, if the selling business say it's within acceptable range, recourse is then via Australian Consumer law. I wouldn't imagine that you'd necessarily get too far.
Perhaps the OP should offer to swap for the display model- if in his view it's that much better.
Honestly I would have been very happy to be a long term customer of theirs providing the standards of their service was exceptional and it may well be, but I have yet to feel it from them considering the response I got when I came forward about the scratches, left me feeling a little cold. She then proceeded to offer me a free bag of coffee on my way out, which i guess was her way of saying "sorry, but not sorry"?
There was a young bloke at front of house who was very sympathetic when I showed him before he notified his boss, and even said to me "ohh yeah that doesn't look good or right at all, let me go talk to my boss this seems like something gone wrong in the manufacturing process"
Yep $2550 for the vibe pump model. Hope you got rotary for what you paid.
You could go ballistic or....you could think laterally?
If you're happy with the panels on the demo, why not request a swap- or are they totally unacceptable as well given that someone else has touched them?
Yeah I did buddy...But I won't waste any more time in it.
I sincerely hope they give your you money back because they're in for a lifetime of whinging should you remain their client.
Help yourself sunshine....
Then you would know it's a rotary. Don't let the door hit you on the way out champ