I have the same finger crossed. Tiamo are they only other kettle I know that has a temperature gauge built in. Unfortunatly its not electric, looks nice though.
I've just returned my SECOND bonavita kettle, due to rapid rusting/corrosion of the stainless steel. Specifically, rust developed along the edge of the base inside the kettle. When this happened the first time, the retailer told me they thought it was an isolated issue and replaced the kettle. The second kettle lasted about 3 months before it went the same way. There was also corrosion evident on the oustide of the kettle, where the steel joins the plastic base.
This really should not happen in a $100+ kettle, when cheap electric kettles (not variable temp or gooseneck, but the same general function) can last a decade without any issues.
I've returned the kettle for a refund, so debating what to buy next. I will miss the convenience of the variable temp electric and gooseneck, but I guess I'll have to go for a Hario Buono type deal.
Does anyone have any suggestions or advice about my next kettle purchase?
I have the same finger crossed. Tiamo are they only other kettle I know that has a temperature gauge built in. Unfortunatly its not electric, looks nice though.
Weird; I've owned one for a year and one for a few months and haven't had any issues.
Definitely rust and not scale or other deposits (which I've seen come up brown in kettles)?
I've had the Breville version for years and it's great
I am going to check mine when I get home from work, you have me worried. It's about 6 months old.
I checked the temp on mine a couple of days ago and it is definitely out by 2 deg C downward. I always just trusted that it was correct.
Purchased mine last year and rust started to appear inside the kettle around the rim and progressively got worse. I approached the suppliers at MICE about the problem and they told me to send them photos when in return to Perth. I did this and they have since sent me a new kettle. Hopefully my original kettle came from a bad batch!!!
I wouldn't expect scale buildup after only a few months - especially when there's nothing on our regular kettle or my espresso machine. I have never checked the temp accuracy - like you I always just assumed it was correct.
I really love the idea of this kettle - they just don't seem to have executed it well. Or at least not consistently, seeing others don't seem to have similar issues. My two were definitely from different batches, but still the same issue arose.
Shapeshifter - I'm guessing the Breville doesn't have a gooseneck spout?
STS - I hadn't considered a separate hotplate. Any particular models you'd suggest?
walrus, no unfortunately not, rust v normal spout, I think normal spout wins this time.
hmm this is interesting, i've never actually taken notice to mine but after close inspection there is definitely an area within the inner ring where it has started to rust
there is a brown spot of rust
i got it from a non-sponsor..maybe i should be in contact with them?
I just checked mine and there is rust around the top edge where the lid sits and on the same place on the lid also, minimal but still there.
I feel a bit disappointed now. I don't use it a lot but being off on temp and rusting after such a short time is not good.
The worst thing is I recommended one to someone else recently.
Oh well, live and learn.
I followed this up with Bernard from Bombora- the importer.
He informs that there have been issues with about 5 units of 2000 sold to date (0.0025%). Whilst there are clearly issues with some units, these numbers may help provide some perspective.
Thanks for those numbers. Based on that, I must have been unlucky to get two of the faulty units. Nonetheless, I don't think I'll be running the risk with another one.
I thought the exchange rate was around A$1.00 = US$0.93, but a comparison of the offers on the US and AU nuwave sites shows it to be more like A$1.00 < US$0.25!
In the contiguous US, US$100 gets you TWO cooktops and a bunch of cookware. S&P not included.
In Australia, A$300 gets you ONE cooktop and less cookware. Another $120-160 gets you the rest of the cookware (dunno the price of the 9" frypan lid), but still only ONE cooktop! P&H not included.
Oh the poor Australian importers, wholesalers and retailers. I had no idea the cost of doing business in Australia was so-o-o-o expensive!
If Andy can sell the Behmor 1600 Plus for so little markup compared to the US model, what's going on here?
Well that didn't take too long, did it?
Chris, I thought even you would be embarrassed by that level of markup, but perhaps not. Your response was predictable.
Your reasons might justify some sort of markup on the hotplate, but surely not by a factor of more than four!
I also can't see any such "justification" for the cookware markups. Some examples:
- Pressure cooker - US$80, AU$195
- Cast Iron Grill - US$30, AU$95
- Ultimate Cookware set - US$70, AU$170
- 9" and 11.5" frypans with lids** - US$110, AU$245 (** US and AU sites combine frypans and lids differently)
Oh wait! How silly of me! It's an induction hotplate, so the cookware also has to be electrically complianced by a NATA lab!
With markups like that, it's no wonder they'll only ever sell in Australia a tiny percentage of the US volumes.
NuWave PIC Giving My Family Headaches
On: May 31, 2014
Reported Loss = $100.00
Ever since we have been using it we have been getting frequent headaches.
It wasn’t until about 3 weeks until we started discussing our own discomfort and realizing the headaches are the worst the day after using the PIC cooktop.
Every time we would ‘sear’ something we all would have to leave the room because it gives off the most painful high frequency pitch that we can feel in our brain.
This can’t be good.
Java " NuWave Oven - 197 Customer Reviews | Complaints List " phile
Toys! I must have new toys!!!
I'm sure that with an inflammatory comment, you expected a response.
Pots and pans at 300% US price? I agree- it's BS. Appliances however are subject to different laws and cost structures. That's just the fact and until there are changes (for example, blanket adoption of CE standards as being electrically compliant for Australia), we sometimes have to suck it up.
There are however examples of massive markups. I'd love to know what it costs for Sunbeam to build an EM7000 or to land a Breville at the Australian docks for that matter. When appliance retailers can sell at way less than wholesale, there's clearly plenty of fat.
The reality though is that for the European gear many of us buy and sell here, those margins simply do not exist.
As for the specifics of the gear in this thread, Bombora have been amazing at getting stuff to the Australian market at very close to US prices and I for one commend them on this.
Last edited by TC; 26th June 2014 at 01:29 PM. Reason: typo
Yeah Chris, I could have put a smiley on that comment, but sticks are useful for stirring as well as poking hornets' nests.
I suspect there are too many vested interests for blanket adoption of highly quality overseas standards to occur any time soon, not least of which are the extraordinary costs able to be charged by some labs for testing in the name of safety. Where volumes are low and margins are tight and we just have to have it, we may have to take it but we don't have to like it.
Also I don't think punters should be expected not to pipe up when they see examples of egregious markups like this, which we don't have to take. Javaphile's input also speaks volumes.
We should all applaud and support those who manage to import and sell goods in Australia at reasonable prices and who also provide great service, like Bombora and Andy and Joe Behm. I'm sure there are plenty of others.
Banjo, I'm interested in your theory as to why, if super-normal profits truly exist so prevalently in Australian merchandising, there isn't a massive influx of capital to this sector? What is the barrier to entry? To the extent that exclusive dealerships/licenses inflate our prices, that is the choice of the upstream firm deciding to segment their world market and charge each bit what they reckon it can bear.
Last edited by Barry O'Speedwagon; 26th June 2014 at 02:23 PM. Reason: too many whys
Just adding to this, a colleague and I have 3 of these kettles between us.
We bought them at different times, each within 12 months old and all of them have rust forming in the bottom.
Given our success rate of 100% it would take a lot for us to buy that brand again.
Unsure what to replace it with, there's not much else with the same features within even the same ballpark price.
Call me old fashioned but cost effective shouldn't mean prone to rust while still under warranty.
I'm with you - I won't be trying another Bonavita product. I Have a set of their scales which I purchased before the kettle. I'm happy with the scales, but will stick to other brands for the rest of my gear.
As for the kettle, I've moved to the Hario Buono. I miss having the temp control feature, but the kettle pours nicely and is thus far rust free! Unfortunately, it seems you need to make a choice as to whether the gooseneck spout or the temp control is the most important feature for your use...
I've had my bonavita for a year now and despite empting and drying it after every use, i'm already starting to see what looks like the beginnings of rust on the edges of the heating plate. a little disappointed considering how much it was!
Just out of curiosity, with the rust free claim for the buono, do you guys leave water in there between uses or is the unused water tipped out and kettle left to dry after every use?
I just leave water in mine because it is a kettle.
I just imagined that was what kettles do, contain water.
I never would have thought to empty a kettle and dry it. Do people do that?
No big deal, I just take the hit and remember it for next time. Live and learn.
So I contacted a certain coffee roaster in Perth where I bought the kettles from.
They called me and had me get in touch with Bombora, the Australian distributor.
Quick couple of photos and I've got 2 replacement kettles being sent out today.
I noticed that both kettles, purchased 5 months apart, have the same date code (1305)
Wondering now if it's just a bad batch.
Hope you have better luck with your replacements rustla. My two both had different date codes (can't remember what they were now) and both went the way of the rust. I have to say I always found the replacement process wasy (I never dealt directly with Bombora, but assume the retailer did), so at least we have the support of a decent distributor.
I agree that you should be able to keep water in a kettle. That said, when I had the second Bonavita I made the effort to dry it out after each use in the hope that it would prevent any issues.
It's rusted as bad as the last one already. Single cup of pour over a day brewed from that kettle.
At this point, between me and my colleague that's 4 out of 5 kettles (haven't verified the one at work)
I'd be recommending anyone against these kettles, very disappointed.
If I were stocking these kettles I'd be asking myself if I want to continue doing so.
I think I'll point the Rockingham (WA) based coffee roaster I bought it from and Bombora who arranged the replacement to this thread.
It's hardly the isolated incident that we've been told, people just aren't complaining.
Interesting that most of the rust probs are from Perth. Just shows how corrosive Perth tap water is!
The $5 or so kettle here* has no issues, however it has always been fed a diet of filtered rainwater...
* Rockingham, W.A.: no relationship to "the roaster down the road" after they trashed a repair job of mine...
Bernard from Bombora has seen the discussion and has made contact with the manufacturer to get their position on it. Both companies are keen to work towards a positive outcome and the initial steps have been taken. I will update this thread with any further information I receive.
Bonavita sent an official response cc'd to Bernard and he has requested that I publish it here as a contribution to the discussion. It's good to see people listen!
The response as received:
First and foremost, thank you so much for your continued feedback and patience regarding the Bonavita Kettle. You’ve been incredibly patient and communicative, and your feedback is absolutely essential in helping us address this issue. We always welcome feedback and do listen to, document and take seriously all communication provided by both re-sellers and end users.
As we’ve already replaced this kettle and continue to have the same result, we would like to take a different approach in handling this specific issue. Typically when addressing single product failures, a one-time replacement of the product usually will rectify the issue. As this would be an additional replacement, and we are not necessarily seeing this issue across the entire product line, we were hoping that you would be willing to assist us in some further diagnosis. Given the low incident of replacements at this point (less than 12 out of 2500 sold in Australia) to have re-occurring incidents appearing in certain postcodes would indicate that the water quality may be affecting the stainless. Presence of Chlorides in water can corrode stainless steel of any grade. I have personally reviewed all reported incidents of the kettles and I am comfortable that it is not a systemic issue. We are taking additional steps in analysing all warranty replacement claims globally and based on manufacture date to exercise due diligence, but those with historical knowledge are again unware of a significant (more than 0.7%) product failure.
We would like to issue a call ticket to receive the kettle back for further research and investigation. Also, we would like to send you a water testing kit that would be returned to us so we can further evaluate the water in your region. This will give us the ability to test this specific water profile to our products and provide the most accurate understanding of the issue at hand. In the meantime, we will also issue you a new kettle to use while we further investigate this issue.
I understand that this represents some extra steps, and we are very appreciative of your time and feedback. We feel that these additional steps will help provide the foundation for ultimately addressing this issue.
Thank you so much for your help and support. Please do not hesitate to respond with any further questions.
Brand Manager- Bonavita World
Was going to post on here but Chris beat me to it!
I'll also keep the thread updated.
For what it's worth regarding Perth water, we don't actually use tap water in the kettles, but bottled water on water coolers, we know Perth water is... Something else :-)
I've been speaking with Bombora after testing my bottled water.
The pH was a little low which seems to be agitating the chlorides in the water, accelerating corrosion.
He even checked with the water corp to confirm tap water levels at my house, at which point he said the only real solution for tap water is a reverse osmosis system given the levels we're seeing at my house.
I'm not in a position to be able to install a reverse osmosis in my current house, he's offered to take a look at water spec sheets from other bottled water providers I contact to work out which is going to work well.
All in all, going far above and beyond to try and work out what's happening.
Will report back with findings.
For anyone interested, the bottled water tested was Neverfail.
I think the continued support being received is very impressive
I had my unit replaced by Bombora as well with no issues
Maybe I should get the water at my place tested too. I do run a benchtop filter that has a softener but have never actually tested it..
I'm in Perth too and wondered if it was water chemistry related when you first posted about your issue but to hear that even the bottled water you are using is below par is pretty scary.
I'm not really in a position to install a RO system either so have always fed my machines bottled water, so will be keeping an eye out for what they suggest. Apart from the cost of the RO system itself they also waste a lot of water that you need to take into account.
It's also interesting that your retailer got you to contact the distributor about your problem instead of taking it up with them on behalf of you their customer, that's about what you'd expect from the big box retailers. Hats off to the Distributor and Manufacturer for actually listening to your problem and taking an interest in getting to the bottom of why it was happening, too many people these days seem to have lost the ability to do this especially with the way the current consumer laws are written.
Bernard at Bombora has been working with me to look at water specs, looks like Naturalis is the go, TDS is low and pH is low given the chlorides present.
I'll be switching and trying it, sadly you can only buy in 3 x 15L bottles at a time, which is a LOT of water for pourover
Last edited by rustla; 14th November 2014 at 04:32 PM. Reason: Mac autocorrected pourover to pourer FML :-(
i've been using mine a week, and i agree with what somebody said about the built quality for a $109 kettle, leaves much to be desired.
can't fault it's functionality and the docking station with the buttons though, very intuitive and easy to use.
Also in my first week of usage i've seen water stain/splotches on the base of the kettle which might look like a rust risk after prolonged usage
just so long i don't die of rust poisoning and it still helps in producing great coffee, i could turn a blind eye to everything else :P.
On a sidenote i'm also in perth using a brita C150 kit, with fairly soft water even direct from the tap, so hopefully this rust issue doesn't plague me as much...
It seems this is more of a Perth Bonavita user thread now but I'll add my short experience with it.
I held off buying one for so long. I read so many terrible reviews from all over and endless stories of returned kettles. I finally took the plunge 2 months ago and I haven't been dissapointed.
The build quality is poor we can all agree on that but as mentioned already on this thread, the design itself is excellent. If it had a quality build I would honestly pay up to another $100. This of course wouldn't cost them much to do and they would make even more money.
I also got the scale deposit on the base within 1 week. I live in Brisbane and the water where I live is not bad at all straight from the tap but I do have a filtration system. No rust yet.
It sounds like water in WA is truly something else. From what I've read here it seems like Bombora has provided great service to those needing replacements. I hope I don't encounter that problem in a short time frame. I will update my experience if something goes wrong
I live on the North Coast of NSW and have been using filtered/softened water on my bonavita and noticed the marks on the plate as well after about a month of use (I use it every three days or so).
For those that got a replacement did you contact your seller or Bombora directly?
Update time..It has not even been 3 months and this morning the welded joint on the gooseneck of my Bonavita cracked and hot water went everywhere. I love the functionality but the quality is terrible. In saying that, I won't be ditching the product. It's too useful. If I can get it replaced with zero troubles then why bother complaining I can only hope they do a better job of manufacturing these in the near future.
that's an OH&S issue right there. I see plenty of cafes with a bonavita on their bench and this kinda fault screams for home use only
Has anyone used the electric Hario Bueno? I'm wondering if it'd have similar issues to the bonavita. If only it had temperature control, too.
Have owned and regularly used a standard Buono kettle for a couple of years and not a sign of a blemish of any kind to be found anywhere.
Does it have to be Electric? The standard one works extremely well with an Induction cooktop, we just use one of the small (cheap) portable ones, which can hold the temperature of the kettle at ~90C after boiling, until such time as you're ready to use it. Very handy when using any kind of manual brewing method...