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Thread: EM6910 Faulty

  1. #1
    sjn
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    EM6910 Faulty

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi all, I have an EM6910 that is about 15 months old. It has probably only been used to make about 150 cups of coffee in that time.

    When I wanted to use it on the weekend I noticed it was very hot to touch, so hot that I could not hold my hand on it for more than 2 seconds. Most of the heat is around the warming tray and the top front of the machine.

    Then I found that steaming wand would not turn on, the dial operates but the steam wont come on.

    Has anybody had this experience. Im sure that Sunbeam wont want to know about it now that the machine is out of warranty

    Regards

    Steve

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    A_M
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    Re: EM6910 Faulty

    Quote Originally Posted by 30292D430 link=1231898947/0#0 date=1231898947
    Hi all, I have an EM6910 that is about 15 months old. It has probably only been used to make about 150 cups of coffee in that time.

    When I wanted to use it on the weekend I noticed it was very hot to touch, so hot that I could not hold my hand on it for more than 2 seconds. Most of the heat is around the warming tray and the top front of the machine.

    Then I found that steaming wand would not turn on, the dial operates but the steam wont come on.

    Has anybody had this experience. Im sure that Sunbeam wont want to know about it now that the machine is out of warranty

    Regards

    Steve

    It sounds like it has suffered something of a glitch in the electronics?

    1: Turn it off at teh wall... *Leave it cool down
    2: Turn it on and try a factory reset - See the Manual page 37.

    Then see how it goes... and let us know..

    PS. Where are you located ?



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    Re: EM6910 Faulty

    Sunbeam replaced an 18 month old machine for me about a year ago.

    Ring them up and tell them what the problem is.
    Be very nice and dont ask for a replacement.
    If they dont offer a replacement ask what they suggest.
    Maybe you can suggest just throwing it in the bin.

    If all else fails, hopefully you are in NSW, because the consumer laws here would probably get you a new machine.

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    Re: EM6910 Faulty

    They are actually very good on the service side. They replaced my 14-month-old machine. They sent me to the service centre, which recommended replacement as the parts were not available.
    While I had issues with the product itself, I only have the greatest respect for Poppy and the guys on the customer service desk!
    Give them a call...

  5. #5
    sjn
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    Re: EM6910 Faulty

    Thanks for your replies.

    AngerManagement, I have already tried a factory reset to no avail.
    I am located in the eastern suburbs of Brisbane.

    I will call Sunbeam and see what they say.

    Steve



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    A_M
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    Re: EM6910 Faulty

    Ok ... I would suggest as TG said.. A call to Sunbeam..

    Depending on the outcome...

    We may be able to work something out... I am North side half way between City and Toombul shopping center......

    Sparkies is the SB agent and just down the rd a bit at Albion...

    Fingers crossed....

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    Re: EM6910 Faulty

    Lucky for you AM! For me it was a packed lunch and a compass every time I had to go to Sparkys. Its even more annoying because they have a branch in Toowong, but dont do coffee machines there and wont transport repairs between stores!

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    A_M
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    Re: EM6910 Faulty

    Quote Originally Posted by 050F0217140B0A1706630 link=1231898947/6#6 date=1231965676
    Lucky for you AM! For me it was a packed lunch and a compass every time I had to go to Sparkys. Its even more annoying because they have a branch in Toowong, but dont do coffee machines there and wont transport repairs between stores!
    Yea... Interesting TG ? and others have had similar experiences in other sates..

    It appears that some of the little agencies may use the same trading name but only ONE will be Authorized... I also understand that some Suppliers get a bit heavy with them as to how they operate... I guess with the throughput of Appliances in general the little guys often have to cop it on the chin... Users and Supplier can put them in a tight spot...

    Sparkies have been good to me and txt messages arrive - when ever an order comes in or a repair is done... I dont push for TAT and give where ever I can...

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    sjn
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    Re: EM6910 Faulty

    Well I rang Sunbeam and it doesnt sound too promising. The lady has advised me to take it to Sparkies. If it is a problem with the pump it will be covered under warranty. If it is something else then no warranty. Im sure it isnt the pump because I can still use the machine for all but frothing. Anyway I guess its a trip to Albion for me.

    Steve

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    A_M
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    Re: EM6910 Faulty

    Two pumps involved... but to date I have not heard of a pump failing... Usually a blockage and if in teh Steam Thermo block... Then that not good news.

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    Re: EM6910 Faulty

    The steam pump failed on our 6900; thats how we got the 6910.

    The pump was dead but it seems when the Sunbeam techs (not agent) looked at it, it was working so they gave it a quick once over and sent it back.
    5 working days later it had carked it again and I asked Sunbeam if I was going to have to wait another 2 weeks for their "brilliant techs" to have another go at it? ::)

    The short answer was an offer of a brand new 6910.
    I picked it up that afternoon.

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    Re: EM6910 Faulty

    Quote Originally Posted by 2C35315F0 link=1231898947/8#8 date=1231987609
    Well I rang Sunbeam and it doesnt sound too promising. The lady has advised me to take it to Sparkies. If it is a problem with the pump it will be covered under warranty. If it is something else then no warranty. Im sure it isnt the pump because I can still use the machine for all but frothing. Anyway I guess its a trip to Albion for me.

    Steve
    Do you hear the Steam pump working ???

    If so PM me and we can chat at to how you might be able to proceed..

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    sjn
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    Re: EM6910 Faulty

    Happy to report a good outcome. I sent a letter to Sunbeam voicing my dissapointment about the machine breaking down just after the warranty period expired. Within a couple of days I got a text message that my machine was ready for collection from Sparkys. The steam wand now works as it should but I am still concerned about the heat being generated around the top of the machine. Sunbeam say it is suposed to be hot. I say it always got warm as it should, but not so hot as I cannot hold my hand on it for more than 3 seconds. Im sure that if one of my grandchildren were to touch it Id hear them yodel.

    I would be interested to hear from other 6910 owners about this

    Special thanks to AngerManagement for your PMs and willingness to assist. I really appreciate it.

    sjn

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    Re: EM6910 Faulty

    sjn,

    I noticed if mine has been left to go in to low power mode, it can get very hot.

    when I did the sunbeam coffee class, the machine I had was even hotter. I guess they all vary.

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    Re: EM6910 Faulty

    Its called a "cup warmer"!

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    Re: EM6910 Faulty

    The one I used at work never got as hot as described by sjn.

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    A_M
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    Re: EM6910 Faulty

    Quote Originally Posted by 574E4A240 link=1231898947/12#12 date=1233802336
    Happy to report a good outcome. I sent a letter to Sunbeam voicing my dissapointment about the machine breaking down just after the warranty period expired. Within a couple of days I got a text message that my machine was ready for collection from Sparkys. The steam wand now works as it should but I am still concerned about the heat being generated around the top of the machine. Sunbeam say it is suposed to be hot. I say it always got warm as it should, but not so hot as I cannot hold my hand on it for more than 3 seconds. Im sure that if one of my grandchildren were to touch it Id hear them yodel.

    I would be interested to hear from other 6910 owners about this

    Special thanks to AngerManagement for your PMs and willingness to assist. I really appreciate it.

    sjn
    Yep I like the TXT to collect... So what was the PROBLEM ?????? :-/

    We dont care that you got it under warranty ;)

    We want to know what the issue was... ::)

    And do not tell me it was a loose fitting on the steam side.. Have heard that there has been one or two...

    Now I may have to cross the river :-[ and head down towards teh bay side in the next week or two... Maybe we should meet up ?

    PM me.

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    sjn
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    Re: EM6910 Faulty

    Quote Originally Posted by 725D5456417E525D5254565E565D47330 link=1231898947/16#16 date=1233819168
    Yep I like the TXT to collect... So what was the PROBLEM ??????

    We dont care that you got it under warranty

    We want to know what the issue was...

    And do nottell me it was a loose fitting on the steam side.. Have heard that there has been one or two...
    They told e that the switch on the steam control was replaced

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    Re: EM6910 Faulty

    Quote Originally Posted by 60797D130 link=1231898947/17#17 date=1233860957
    Quote Originally Posted by 725D5456417E525D5254565E565D47330 link=1231898947/16#16 date=1233819168
    Yep I like the TXT to collect... So what was the PROBLEM ??????

    We dont care that you got it under warranty

    We want to know what the issue was...

    And do not tell me it was a loose fitting on the steam side.. Have heard that there has been one or two...
    They told e that the switch on the steam control was replaced

    Thanks.... *I am off to pick up some parts... *May try to confirm which switch.... *And if it was an adjustment or other..

    UPDATE... Yep, SB covered it and I understand the microswitch was broken... Returned to SB. Have to assume that it was a faulty part.

    Have seen some issues like this in the electronics and medical repair area. Rare but does happen.

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    Re: EM6910 Faulty

    Quote Originally Posted by 414B4653504F4E5342270 link=1231898947/14#14 date=1233808626
    Its called a "cup warmer"!
    Touché

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    Re: EM6910 Faulty

    I came on here today to check if anyone else had the same problem - Ive got the same issue as the OP and wasnt sure if it really is a problem.

    Obviously were all aware that the top of the machine is designed as a cup warmer, but Ive only recently noticed the ENTIRE top of the machine getting extremely hot within a relatively short time after turning the machine on (if I turn it on and leave it to warm up, get distracted with other stuff... come back 20 minutes later and start making coffee. by then its VERY hot). it cools down eventually when it goes into standby mode.

    I often brace my left arm across the top of the machine as I tighten the pf into the group head with my right hand. Ive found lately that I need to put a cloth between my arm and the machine to avoid burning myself. Im sure it never used to be like that but if others say its normal then Ill stop being concerned about it.

    also seem to have a sticky 3 way valve - got stuck doing a clean the other night. machines been in for repair 3 times... had 2 steam pumps and the 3 way valve replaced and the steam switch replaced as well (again same problem as the OP) sounds like its pretty common.

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    Re: EM6910 Faulty

    Quote Originally Posted by 437F6279737265707873170 link=1231898947/15#15 date=1233813130
    The one I used at work never got as hot as described by sjn.
    To me its a fault.

  23. #23
    A_M
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    Re: EM6910 Faulty

    Quote Originally Posted by 527E7E617463272842110 link=1231898947/20#20 date=1235297008
    I often brace my left arm across the top of the machine as I tighten the pf into the group head with my right hand. *
    Interesting... *I can not say that I follow the same process... *On occasion, when I over dose I may place my fingers or palm on the top L/H side. *But to have to use my whole forearm, suggests a bit over the top / tight group head...

    I would further suggest that your collar may be up for replacement sooner rather than later... But that is only from reading you post... and it may not be that bad.


    The Steam pump is usually very reliable and I have seen many that have been mistreated but they just keep on working..

    Quote Originally Posted by 527E7E617463272842110 link=1231898947/20#20 date=1235297008
    also seem to have a sticky 3 way valve - got stuck doing a clean the other night.machines been in for repair 3 times... had 2 steam pumps and the 3 way valve replaced and the steam switch replaced as well (again same problem as the OP) sounds like its pretty common. *
    1: Would be great to confirm what ther are refrencing as the 3 way ???

    I am also aware that teh micro switch can be damaged with heavy handed opperations including SERVICE where they remove / replace the knobs without taking care.. *

    I guess I might be questining the service being provided Vs all the actual machines fault ?

    So where are you located ??

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    Re: EM6910 Faulty

    I called Sunbeam today to ask about the overheating. *They advised me that some machines get hot and others dont. *Said the one they have in their kitchen that gets very hot while others dont. *They suggested it might be my settings (thermoblock temp modified) but the only non-standard setting is the steam dryness setting and its been like that for nearly 2 years and Ive only noticed the heat issue the past couple of months. *Anyway sounds like it might be nothing to worry about.

    Quote Originally Posted by 614E4745526D414E4147454D454E54200 link=1231898947/22#22 date=1235353055

    Interesting... *I can not say that I follow the same process... *On occasion, when I over dose I may place my fingers or palm on the top L/H side. *But to have to use my whole forearm, suggests a bit over the top / tight group head...
    Its quite possible that I get a bit carried away with the idea of over-dosing. *I read that up dosing was good. *the coffee seems to taste good. *wouldnt have thought that there would be any down side to it (other than using up the coffee faster) or burning my arm. *my general procedure is to dose to the point that I can only just get the pf tightened past the 90* mark when locking it into the group head. *when empty it will probably turn a further 30*. *could this technique be causing any problem?

    Quote Originally Posted by 614E4745526D414E4147454D454E54200 link=1231898947/22#22 date=1235353055
    The Steam pump is usually very reliable and I have seen many that have been mistreated but they just keep on working..
    I cant quite recall exactly why it was replace the first time... its about 2 years ago and I vaguely recall the service centre saying they replaced it "for good measure" because they had one there, but as I said I cant recall now what the problem was that it went in for. *2nd time in was for the steam knob. *and 3rd time was to replace the steam pump again, something apaprently caused by a poor job the first time it was replaced and the machine was leaking water underneath every time I used the steamer. *so all up I cant be sure that it was the pumps fault and not the service agent.

    Quote Originally Posted by 614E4745526D414E4147454D454E54200 link=1231898947/22#22 date=1235353055
    1: Would be great to confirm what ther are refrencing as the 3 way ???
    Ive read someone on here say that these machines dont have a "proper" 3 way valve. *Whatever the valve is, it seemed to get stuck closed and wouldnt backflush. *first few minutes of the cleaning cycle went fine, then the valve got stuck. *while still on full pressure with a basket full of water, it tried to pump in another lot *of water. *pump made a few odd noises while the gauge went around to about 4 oclock. *did that for the last 3 or 4 flush attempts. *I got it to backflush ok with just water in it (no tablet) afterwards.

    Quote Originally Posted by 614E4745526D414E4147454D454E54200 link=1231898947/22#22 date=1235353055
    So where are you located ??
    Bunbury WA ~200km south of Perth

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    A_M
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    Re: EM6910 Faulty

    Quote Originally Posted by 775B5B445146020D67340 link=1231898947/23#23 date=1235390269
    Its quite possible that I get a bit carried away with the idea of over-dosing. *I read that up dosing was good. *the coffee seems to taste good. *wouldnt have thought that there would be any down side to it (other than using up the coffee faster) or burning my arm. *my general procedure is to dose to the point that I can only just get the pf tightened past the 90* mark when locking it into the group head. *when empty it will probably turn a further 30*. *could this technique be causing any problem?
    Pack and tamp... Lock the PF in and then remove.. Should be just touching the shower screen or just missing..

    If you have a solid impression and thus your locking in and then with the water expanding the puck... Undue pressure on the collar... It will be up for replacement, sooner than others...

    Quote Originally Posted by 775B5B445146020D67340 link=1231898947/23#23 date=1235390269
    3rd time was to replace the steam pump again, something apaprently caused by a poor job the first time it was replaced and the machine was leaking water underneath every time I used the steamer.
    Yep... Due to any number of pipe connections etc If one is not careful, I can see how a small laps in concentration can come back to bite...
    ..

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    Re: EM6910 Faulty

    Quote Originally Posted by 547878677265212E44170 link=1231898947/23#23 date=1235390269
    I read that up dosing was good.
    The Sunbeam double basket already holds a lot more than a standard basket, so youre updosing by default on a 6910.

    Ive actually been playing around with down dosing on mine recently. Grind finer, tamp lighter and use less coffee. Results so far have been ok, but the jury is still out.

    Bottom line is, play around and find out what you like; and if youre having trouble locking in, theres probably too much coffee in the PF and you risk damaging your machine.

    -ACog

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    Re: EM6910 Faulty

    Like others, my 6910 seems to give off more heat than it used to when left in idle state....so interesting to see if anything eventuates from this.

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    Re: EM6910 Faulty

    My machine gets quite hot (cant touch it for more than a couple of seconds) all around the top area, as did the machines at the SB School. The only area it doesnt get particularly hot is the lid to the water filling area because theres no heat directly around that area (has the water spout underneath it). It has been this way since new in September last year.

    I figure its because they didnt put insulation about the thermoblocks so that the heat produced would put enough heat out to heat the cup warmer area, particularly with the stainless steel tray sitting on top. They probably dont fiddle around with insulating here and there on other spots because it would prove to be fairly labour intensive and would probably hike the cost of the machine up so that it became less affordable to the average consumer, like me...so Im glad they havent!

    It doesnt concern me because I dont touch that area anyway and its well and truly high enough on the bench for the kids not to reach and they would learn, in an awfully big hurry, not to touch it if they did (yep, I come from the not-overly-sympathetic school of practical parenting!)

    Cheers
    Di

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    Re: EM6910 Faulty

    Quote Originally Posted by 5B7C6A7860130 link=1231898947/27#27 date=1235554909
    It doesnt concern me because I dont touch that area anyway and its well and truly high enough on the bench for the kids not to reach and they would learn, in an awfully big hurry, not to touch it if they did (yep, I come from the not-overly-sympathetic school of practical parenting!)
    I agree... Many of the SS systems can get very hot..

    As to the School of hard knocks.. ;D

    Fully support that approach, as well as the Darwin theory / Awards..

    Some people need to learn and accept the outcome of their own actions... Too much blame going on...

    OH on that note, the washed green beans were washed to what standard... I got some chaff in my home rosted beans... Must stick it to the Green bean supplier .... ::)


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    Re: EM6910 Faulty

    Quote Originally Posted by 5D727B796E517D727D7B79717972681C0 link=1231898947/28#28 date=1235556557
    Quote Originally Posted by 5B7C6A7860130 link=1231898947/27#27 date=1235554909
    It doesnt concern me because I dont touch that area anyway and its well and truly high enough on the bench for the kids not to reach and they would learn, in an awfully big hurry, not to touch it if they did (yep, I come from the not-overly-sympathetic school of practical parenting!)
    I agree... Many of the SS systems can get very hot..

    As to the School of hard knocks.. *;D

    Fully support that approach, as well as the Darwin theory / Awards..

    Some people need to learn and accept the outcome of their own actions... Too much blame going on... *


    Where as Im from the school of "electrical wires, mixed with heat...equals poor connections, equals fire" :-/

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    Re: EM6910 Faulty

    Thats where Id suggest you pay to get it checked out if it concerns you that much - whats a few $ for peace of mind?

    At some point, though, you have to start looking at it logically in that it is a machine that puts out heat, otherwise you would have fairly cold coffees with no body, and that - for circa $550.00 - youre not going to get the niceties of a lot of insulation to keep the top cool like you might if you purchaed a $2,000.00 machine.

    There must be enough to meet the Australian Regulations, however, otherwise they would have passed the quality checks to be able to sell it in Australia. ;) *Yeah, yeah, I know - Thomas the Tank Enginer & Lead Paint, Bindeez and LSD et al !*

    AM - was there any insulation at all when youve pulled these apart, just out of curiosity?

    Personally, I know mine is because of the way its been built and I dont have that concern. After 8 months of usage, I have had absolutely no electrical smell or smoke coming from it yet which, to me, is a fairly good indicator that its getting hot enough to melt through electrical wires and might equal fire. If I started smelling the machine, or seeing smoke, I would be the first to switch it off and have it checked out.

    Cheers
    Di

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    Re: EM6910 Faulty

    Im well aware that the unit is designed to keep the cups warm at the top so I dont expect it to be fully insulated.

    Im merely concerned that it now gets warmer than it used to (as are other posters in this thread).....does this not suggest a change in condition within the machine ?

    My comment on the heat in relation to safety was more in response to the flippant (perhaps tongue in cheek), remark that if kids burn themselves it is just a lesson in lifes hard knocks. Im pointing out that if it is hot enough to burn someone, then maybe it is also hot enough to cause a fault within the machine.

    Yes....we can get our machines checked if we are overly concerned. The purpose of a forum, and the nature of comments within this thread, is to determine if such action is required. In this case it would seem not ;)

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    Re: EM6910 Faulty

    Quote Originally Posted by 163127352D5E0 link=1231898947/30#30 date=1235632414
    AM - was there any insulation at all when youve pulled these apart, just out of curiosity?
    NO.....

    Nor is their any real electrical wiring carrying any current, other than those to the heating element in the main head and steam thermo block.

    I may look at measuring the temperature on mine..... But to tell you the truth... *Not a concern... More worried about a pimple, my wife noticed the other night *;D

    Besides, if not of a significant heat... *How would the cup warmer work *:o

    For that matter, try and touch ane of the high end E61 one units.. *They even have stickers that detract from the looks ... ::) * And they are often $2K plus. * Oh.... and even some of them have steam wands that get hot when used... *

    Quote Originally Posted by 1631303B2D2A01193F243F5E0 link=1231898947/29#29 date=1235624088
    "electrical wires, mixed with heat...equals poor connections, equals fire"
    *

    Sorry.. *In this case not enough of key elements of the fire triangle in play... *Temp may appear hot, but not at a combustible level... Air... Plenty of ..... *Fuel.... *Lots of metal.... *Not highly flammable in this instance... *:-/

    Not the most detailed pics... But feel free to go here for a quick peek. *http://coffeesnobs.com.au/YaBB.pl?num=1233294485/6#6

    You will also see the Thermal fuse in the top and its rating is lower than most ovens / grill / Jaffel *makers etc... * I did post *the exact values in another topic.... *

    In fact... I would be more concerned about the *grill type press / toaster in the market... *If you have to work on them... The tolerance between 240V and the body, is marginal at best.. * >:(

    I have pulled mine down and added insulation... Did the same to the one at the place we stay at when on hols...



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    Re: EM6910 Faulty

    Yes AngMan....Ive had an example of faulty wiring in a sandwich maker....very smelly. So I take it these are more susceptible to heat problems than coffee machines ? I followed your link...certainly a lot going on in there.

    Again, I believe the issue here is the "perceived" change in heat output of our machines over time that has raised the question.

    Id be interested to know how many users of the 6910 actually use the machine to warm up the cups. Personally, I boil the jug when I turn on my 6910 and fill my cup with boiling water to heat it up.

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    Re: EM6910 Faulty

    Yes AngMan....Ive had an example of faulty wiring in a sandwich maker....very smelly. *So I take it these are more susceptible to heat problems than coffee machines ?
    Nasty arnt they *;)

    *I followed your link...certainly a lot going on in there.
    Like many small appliances... *If you saw the top and inside of my San Marino you would / could be more concerned... ::)

    Again, I believe the issue here is the "perceived" change in heat output of our machines over time that has raised the question.
    Perception and lack of understanding around the transfer of heat... convection and other principles at play.

    Id be interested to know how many users of the 6910 actually use the machine to warm up the cups. *Personally, I boil the jug when I turn on my 6910 and fill my cup with boiling water to heat it up.
    A drop of water in teh cup and NUKE it in teh Microwave, while getting out the milk *;D *;D *;D

    The microwave is at head hight ( did not want it at waist level when younger), but may be I should move it now.... *Going blind... and teh other bits no longer work any way.... :o

    Need to blame some one for my failing health.... ;D *Damn it, I feel the need for a lung lolly... * ::) ( see avatar)

  36. #36
    Senior Member Stan's Avatar
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    Re: EM6910 Faulty

    If we gave up everything that made life enjoyable because someone said it is bad for you, it would be a boring life (cough cough slurp) ;D

  37. #37
    Senior Member Coffee2Di4's Avatar
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    Re: EM6910 Faulty

    And I also - getting over a cold (hack, hack, cough, cough). *I figure the smoke from the beans is doing me more harm - well, I tell myself that, anyway!

    I dont use the cup warmer, either - boiling kettle for me, too, Gaza.

    I guess someone, in their wisdom many moons ago, decided an espresso machine need a cup warmer but maybe it was before the advent of the turbo kettle.

    Sorry, Gaza, I wasnt having a go at you (okay, I might have been a bit - PMS is a b****, trust me. *Youre male, ergo youre to blame by default! ;) ) and, as you said, it was the fact that it seems to be hotter now. *I agree with AM, its probably more likely a perception - you are more aware of it now than you used to be. *Either that, or (possibly?) you may have altered the temp settings of the machine so its output of heat is a little bit more than it used to be.

    AM - yeah, so much better to fry your brain than your goolies, ya nong!
    ;)


  38. #38
    A_M
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    Re: EM6910 Faulty

    Ok measured and observed...

    1: How hot does the SS jug feel to your hand when steaming and the probe = 60C

    2: Body temp = 37.5 (ideal)

    3: One can easily discern if child or other; is running a temp or chill ( May only be first crack to second crack)

    We are sensitive to temp as it is a response system our bodies are tuned into for many reasons...


    A: Changing head or Steam temp has an impact...

    B: As TG states, while the EM6910 shows ready in a short time... It realy takes 10 / 15 / 20 mins to fully warm up and stabilize.

    C: 3C difference from Front L/H to Front R/H side.

    So what is the best guess; as to middle temp in C. When the system is set to Hottest Steam and Head is default + second crack ( Remember the aim is to get water at about 92C to the coffee... )

    Best guess gets an electronic Kiss from ME :-*

    Spot on get a ;)






  39. #39
    A_M
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    Re: EM6910 Faulty

    Ok..... * Wusses.... *No one game to comment, in case they win ??


    On my system after approx 20min warm up and I pull a shot the top front is ..... *



    55C

  40. #40
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    Re: EM6910 Faulty

    Hi all,

    Long time lurker, first time poster (not the type that you can hang on your wall though *snicker*).

    Anyway, I have a lengthy response that will be slightly O/T, but at the same time, I feel the need to share my Sunbeam experience with other owners, and potential buyers.

    In November 2007, I purchased a EM6900R after extensive research (a lot of which was done on these forums, coffeegeek and so on). It worked fine (even though it had a steam wand that wouldnt shut off completely), produced excellent coffee and was fun to use.

    In August of last year, the blue grouphead seal finally gave way (it had been leaking for a while), and the 6900 started leaking beyond control every time you turned it on. So, we started chasing up replacement seals. After many, many phone calls and emails, we finally found someone who could send some to where live (Sunbeam were entirely useless throughout this endeavour). We replaced the seal, but to no avail - it still leaked, perhaps even worse than it had before.

    So we started researching authorised repair agents. The nearest one we could use was 115km away. So, in October last year on the way to Mt. Panorama for the v8s, I dropped the 6900 off at this service centre (under manufacturers warranty).

    I have not seen it since. The repair centre claim that Sunbeam dont have the parts anymore, and Sunbeam were turning a blind eye, because it is an out of date model. So over the last few weeks I have been chasing up Sunbeam directly, to see what on earth the issue is. I have spoken to Poppy, who is delightful, as well as various other members of the phone support crew, all of whom are very hard to get annoyed at (unlike the brand/company). And indeed today, it turns out that Sunbeam are sending out the parts needed for repair. Hoo. Ray.

    However, if it takes over 4 months of ringing around, chasing up all parties concerned, and no home made coffee (all the while I am reading about other people who Sunbeam simply replaced there faulty 6900s), then I am ready to give up on civilisation in general. Even if this coffee machine comes back this week and produces the greatest coffee in the universe, I will never, ever buy a Sunbeam product again.

  41. #41
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    Re: EM6910 Faulty

    I know the SB has its fans but as a former owner, I feel for you. Yes, Poppy and her team are great, but there are some real issues with this machine, especially if youre going to put it to serious use.
    Whenever anyone asks me about the SB, I tell them check out the number of "problem with EM6910" threads here and compare it to the number of "Silvia problem" posts . Do the maths - divide the number of posts by the price difference and I think the decision becomes much easier.

  42. #42
    A_M
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    Re: EM6910 Faulty

    Quote Originally Posted by 6D676A7F7C63627F6E0B0 link=1231898947/40#40 date=1236581215
    I know the SB has its fans but as a former owner, I feel for you. Yes, Poppy and her team are great, but there are some real issues with this machine, especially if youre going to put it to serious use.
    I agree in some respects... The unit is not a heavy use item, due to a number of basic issues...

    1: Build quality on the Collar.. It is a composite material... Not brass.
    2: Cost and availability of group seals
    3: Access to service support

    Whenever anyone asks me about the SB, I tell them check out the number of "problem with EM6910" threads here and compare it to the number of "Silvia problem" posts . Do the maths - divide the number of posts by the price difference and I think the decision becomes much easier.
    I do not think it is quite so simple... If one takes into account the market share and user profiles..

    1: A significant proportion of the users of the EM6910 are appliance users and often not really into coffee.. They have purchased due to Marketing (They did it well) and Accessibility.. Soon 2 B available at the local hardware store :D

    2: Silvia users tend to be more coffee aware and prepared to do the Silvia walk; to get what they want, in the final product...

    A number at work have the Silvia and it is interesting that even when the EM6910 and Silvia are there... Many will be happy to spend $200 a year on even cheaper units and replace with another unit at the first sign of trouble... Consumerism ....

    Furthermore, one Silvia user had to upgrade within a month; as his family were not prepared to do the Silvia walk..

    3: Real Service support is available for the Silvia units...

    As to the EM6910, this is via service contracts / agreements with an agent and SB. While this may be good for some of those involved, it is not always ideal... See Phils post re Supply contracts http://coffeesnobs.com.au/YaBB.pl?num=1233872442 While different in some aspects it is still seen by some as a form of protection...

    In addition some of those providing the service; do not understand coffee.. It is about turnover of repairs etc... Many white goods do not require the background understanding... An expensive microwave etc works or it dose not.. The service person does not have to be a chef.

    Thus there are any number of reasons and stats that one can use to manage post purchase dissidence...

    As a big user of the EM6910... I am happy with the performance and ease of use it affords me. However I am also aware that it is not a major investment, has some limitations (as do most systems) and that its life may depend on MY ability to repair and not that of a SB service agent..

    Thus all buyers need to be aware and have all the information at hand.. Even then post purchase dissidence will creep in and upgraditis is never far away.
    MGC2006 likes this.

  43. #43
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    Re: EM6910 Faulty

    Agreed - its probably not as simple as I made out. As AM says, you also have to consider the number of SBs vs Silvia sold. But I think the other factors may be less significant since the CoffeeSnobs audience is mostly coffee-aware.
    However, I still think had I bought a Silvia, Id probably still have it. Owning a Sunbeam made me realise that I need to stop messing around at entry-level and get into something serious.



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