Results 1 to 19 of 19

Thread: Steam Pump Problems EM6910 (noob)

  1. #1
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Steam Pump Problems EM6910 (noob)

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi all,

    I had a reasonable poke around the forums to see if this hasnt been covered before, but couldnt find it. So apologies if it has been.

    Weve got an 8 week old EM6910 that has a seemingly temperamental steam pump. Turning the nob doesnt always get the pump moving. I have a theory it keeps getting air in it but cant work out how I might stop that. I always clear the wand before and after using but often it will just stop while Im steaming the milk, which of course is driving me bananas. Sometimes a burst on the hot water will get it moving again, but it seems like hard work.

    Has anyone had these dramas before and have any home remedies fixed them?

    Cheers,

    zed

  2. #2
    A_M
    A_M is offline
    Guest
    Join Date
    Mar 2006
    Posts
    6,381

    Re: Steam Pump Problems EM6910 (noob)

    Quote Originally Posted by 455A4D50585A5A485756453F0 link=1236404534/0#0 date=1236404534
    Hi all,

    I had a reasonable poke around the forums to see if this hasnt been covered before, but couldnt find it. So apologies if it has been.

    Weve got an 8 week old EM6910 that has a seemingly temperamental steam pump. Turning the nob doesnt always get the pump moving. I have a theory it keeps getting air in it but cant work out how I might stop that. I always clear the wand before and after using but often it will just stop while Im steaming the milk, which of course is driving me bananas. Sometimes a burst on the hot water will get it moving again, but it seems like hard work.

    Has anyone had these dramas before and have any home remedies fixed them?

    Cheers,

    zed
    Call SB ASAP... It is only 8 weeks.....

    PS. It more than likely will be the micro switch in the Steam knob...

    If my understanding is correct.... A few probs and one might assume that if the switch is not exactly lined up at build time... Then it can suffer some damage...

  3. #3
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Re: Steam Pump Problems EM6910 (noob)

    I think you might be right. If I wiggle the knob across the micro-switch it sometimes works after it crosses the click. Doesnt seem too major.

    Sorry for the late reply, the forum emails must have got walloped in the anti-spamness thing.

  4. #4
    A_M
    A_M is offline
    Guest
    Join Date
    Mar 2006
    Posts
    6,381

    Re: Steam Pump Problems EM6910 (noob)

    A simple matter to check...

    1: Grip the knob in the L/H and gently squeeze and pull

    2: Then using a small Phillips screwdriver undo the screw and pull out the actual molded inner knob.

    Be careful and remember the way it cam off.

    You will then be able to see the micro switch to the L/H side of the now open space etc.


    It could be just loose / broken / or the Inner gray part you removed may not have been fitted correctly...

    However one could argue that by doing this you void your warranty...

    All care NO responsibility taken, for your actions..



  5. #5
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Re: Steam Pump Problems EM6910 (noob)

    Dont worry, Im not the blaming type ;-)

    Its driving me nuts and I hear Sunbeams service is a little on the sluggish side. It has already paid for itself, so it wont matter if we have to buy another to fill the gap then sell the first one on. Thats a bit desperate, yeah? :-)

  6. #6
    A_M
    A_M is offline
    Guest
    Join Date
    Mar 2006
    Posts
    6,381

    Re: Steam Pump Problems EM6910 (noob)

    Quote Originally Posted by 637C6B767E7C7C6E717063190 link=1236404534/4#4 date=1236822709
    Dont worry, Im not the blaming type ;-)

    Its driving me nuts and I hear Sunbeams service is a little on the sluggish side. It has already paid for itself, so it wont matter if we have to buy another to fill the gap then sell the first one on. Thats a bit desperate, yeah? :-)

    Quote Originally Posted by 637C6B767E7C7C6E717063190 link=1236404534/0#0 date=1236404534
    Weve got an 8 week old EM6910 that has a seemingly temperamental steam pump.

    Paid for its self after 8 weeks ???

    WOW... How did you manage that ?

  7. #7
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Re: Steam Pump Problems EM6910 (noob)

    How it paid for itself:

    1. 3 coffees per day for me, two for my lovely wife. At average price of $3.12, thats $15.60 per day. Every day. Getting on to $6k per year or almost $110/week.

    2. My lovely wife is not so lovely when she sniffs a salesman willing to prostrate themselves at the feet of a paying customer. Shes made used car salesmen cry. Big ones. We got the Sunbeam for $550

    3. We did a ROI (were such losers) on the machine. We worked out that each coffee actually costs between 47c and 60c depending on the coffee. So, we actually save $2.5 per coffee or $12.50 per day which is $87.50 per week. So it paid for itself in six weeks and 2 days. Not including the savings on babycinos for Master M.

    Plus, we now have nobody to blame but ourselves for crap coffee. Still learning, but loving it, apart from the machine letting us down. I got to sleep in a bit this morning and found a disastrous attempt to make it work. The door was slammed hard on its way out...

    Thanks again for your help! :-)

  8. #8
    A_M
    A_M is offline
    Guest
    Join Date
    Mar 2006
    Posts
    6,381

    Re: Steam Pump Problems EM6910 (noob)

    I took off the knob on the one at work... All was OK prior to this..

    Replaced it and Presto... Not always working :o

    Took it off, dusted with a brush and put it on again... Firmly but with TLC.

    All is now OK once again :D

  9. #9
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Re: Steam Pump Problems EM6910 (noob)

    Took it in, bought another to replace it while it was gone for just over six weeks.

    You were right! Microswitch was stuffed. As was the pumps, the boards and pretty much everything. So got brand new boards, pumps and switches...

  10. #10
    Sleep is overrated Thundergod's Avatar
    Join Date
    Jul 2006
    Location
    Sydney
    Posts
    10,496

    Re: Steam Pump Problems EM6910 (noob)

    Quote Originally Posted by 4F50475A525050425D5C4F350 link=1236404534/8#8 date=1245728350
    Took it in, bought another to replace it while it was gone for just over six weeks.

    You were right! Microswitch was stuffed. As was the pumps, the boards and pretty much everything. So got brand new boards, pumps and switches...
    I got a whole new machine from Sunbeam when the steam pump died.

  11. #11
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Re: Steam Pump Problems EM6910 (noob)

    Wish wed been given a new machine but the woman at the other end of the phone was...um...how to be kind?

    Cant be kind, so I wont say anything. So there was a bit of a blue and here we are.

  12. #12
    Sleep is overrated Thundergod's Avatar
    Join Date
    Jul 2006
    Location
    Sydney
    Posts
    10,496

    Re: Steam Pump Problems EM6910 (noob)

    Sunbeam are a lot less forgiving these days.

    I predicted it and was eventually proven right.

  13. #13
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Re: Steam Pump Problems EM6910 (noob)

    Their pathetic excuses are the worst - nobody wants to be a service agent, blah blah blah. The fact is, it doesnt matter whats broken, the company who makes it is responsible if it breaks. They outsource it to service agents who are paid nothing to do the job so they have to do ten of them to make money so yours joins the queue.

    TVs, computers, whatever - its their fault but they blame the service agents.

  14. #14
    Senior Member Dennis's Avatar
    Join Date
    Feb 2007
    Posts
    4,512

    Re: Steam Pump Problems EM6910 (noob)

    Quote Originally Posted by 4F50475A525050425D5C4F350 link=1236404534/12#12 date=1245816684
    They outsource it to service agents who are paid nothing to do the job
    Isnt that in the hands of the service agent? I dont think Sunbeam can force anyone to take on contract work. ;)


  15. #15
    Senior Member
    Join Date
    Apr 2009
    Posts
    115

    Re: Steam Pump Problems EM6910 (noob)

    Quote Originally Posted by 504F58454D4F4F5D4243502A0 link=1236404534/8#8 date=1245728350
    Took it in, bought another to replace it while it was gone for just over six weeks.
    So your Sunbeam was cactus after just 8 weeks and yet you bought another one to use whilst your original one is being rebuilt. Im missing the punchline.... ;D


  16. #16
    Senior Member
    Join Date
    Feb 2009
    Location
    North Rothbury, NSW
    Posts
    1,104

    Re: Steam Pump Problems EM6910 (noob)

    Quote Originally Posted by 236467242F3F570 link=1236404534/14#14 date=1245911126
    Quote Originally Posted by 504F58454D4F4F5D4243502A0 link=1236404534/8#8 date=1245728350
    Took it in, bought another to replace it while it was gone for just over six weeks.
    So your Sunbeam was cactus after just 8 weeks and yet you bought another one to use whilst your original one is being rebuilt. *Im missing the punchline.... ;D

    Well that would be in a different thread...

    ...one of the Sylvia threads that spend more time bagging 6910s than talking about Sylvias ;)


  17. #17
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Re: Steam Pump Problems EM6910 (noob)

    Yeah, okay, so you might have seen Im a noob. Just getting used to the whole idea and I had read that the machine was good for those starting out. Its also supposed to be low maintenance...which it is if it isnt broken.

    We also have to remember that by the magic of the Internet, customer dissatisfaction is 90% when the real number is rather less than that. ;-)

  18. #18
    Senior Member
    Join Date
    Apr 2009
    Posts
    115

    Re: Steam Pump Problems EM6910 (noob)

    Not criticising the machine, just your logic. *:)

    Why, if something had broken down very badly, would you want to putchase the same item again whilst the original one was broken. *

    You couldve got a refund for the broken machine, or just had it exchanged for a new machine.

    Anyway, apologies for going OT. * I hope you get your original back in good order and you continue to enjoy great coffee. *:)

  19. #19
    Junior Member
    Join Date
    Mar 2009
    Posts
    13

    Re: Steam Pump Problems EM6910 (noob)

    Ah, yes, well, Sunbeam were being jerks about it but we liked the machine. Thats the problem with things now - even if you like the product and are being terribly reasonable, the person at the other end of the phone cares not a jot for you. We also looked at the economics and worked for us to have a second one.

    Plus we knew we could sell the first one and not be too far behind once we got it back all shiny.

    No need for apologies, I can see why you think the logic is flawed.



Similar Threads

  1. EM6910 no main pump, low hot water and steam pump. Had red light. now just not worki
    By bocos in forum Brewing Equipment - Midrange ($500-$1500)
    Replies: 6
    Last Post: 9th February 2013, 08:25 AM
  2. installing new steam pump in em6910
    By crazyhakins in forum Brewing Equipment - Midrange ($500-$1500)
    Replies: 2
    Last Post: 27th April 2012, 07:24 AM
  3. Sunbeam EM6910. Steam pump going but no steam? Just water!
    By samdasurfinman in forum Brewing Equipment - Midrange ($500-$1500)
    Replies: 12
    Last Post: 5th March 2011, 09:08 PM
  4. Em6910 Steam pump settings
    By TMeldrum in forum Brewing Equipment - Midrange ($500-$1500)
    Replies: 1
    Last Post: 17th December 2009, 05:15 PM
  5. EM6910 steam pump dial
    By boots in forum Brewing Equipment - Midrange ($500-$1500)
    Replies: 6
    Last Post: 17th November 2009, 05:46 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •