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Thread: Sunbeam about to meet SLEDGEHAMMER!!

  1. #1
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    Sunbeam about to meet SLEDGEHAMMER!!

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Why oh why wont my Em6910 texture milk anymore?
    Last week perfect. Now, same milk, same technique but bubbles all through the milk. This is so frustrating......
    I hadnt changed the steam settings or anything.
    I do however think that my steam pressure is lacking of late.
    Any help? PPLLLEEEAAASSEEE.

    Nick

  2. #2
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    Re: Sunbeam about to meet SLEDGEHAMMER!!


    I do however think that my steam pressure is lacking of late


    Have you descaled it lately?

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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Dude, If its in warrantee then ring sunbeam and get them to deal with it. *Youre likely to get a new one or at least have it fixed. *Some unlucky machines in a batch have been known to die.

    The phone number is on the inside the water spout lid.

    If your warrantee is out, then there may be still what is called "Implied Warrantee", which mean a judgment is made based on the price paid and the given period of service of the device. *Often things have been fixed outside of the warrentee period due to this unknown fact.

    PS: There is no need to buy extended warrantees on anything.

    BTW: The retailer is not allowed to palm you off to a manufacturer. The retailer is obligated to deal with the matter.

  4. #4
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Is it ok to descale the steam arm?
    I heard that it wasnt necessary.

  5. #5
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    I think the 12 mnth warranty just ran out as I git the machine last christmas.
    The steam seems to be ok, but the steam isnt constant?
    I am getting really ticked!!

  6. #6
    A_M
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Quote Originally Posted by 5E484B495E48485457544D5E493B0 link=1261469724/4#4 date=1261473490
    I think the 12 mnth warranty just ran out as I git the machine last christmas.
    The steam seems to be ok, but the steam isnt constant?
    I am getting really ticked!!
    Did you descal teh steam as per my instructions... Use teh search feature...

    Secondly... The pumps are under 5 years warranty... Not 12 months... If it is failing... Take it back / call SB.

  7. #7
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Will try descaling the steam arm...

  8. #8
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Quote Originally Posted by 6F484C436042434648542D0 link=1261469724/2#2 date=1261472493
    If your warrantee is out, then there may be still what is called "Implied Warrantee"
    Its call "Statutory Warranty".
    In NSW its the law.
    Everything else you said is correct.

  9. #9
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Well I just spent an hour on the old Sunbeam giving it some extreme tlc. Full descale and the works.
    Have run out of milk, so i will try texturing later.
    How does descaling effect the steam arm? Just wondering.

  10. #10
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Quote Originally Posted by 746261637462627E7D7E677463110 link=1261469724/8#8 date=1261528097
    Well I just spent an hour on the old Sunbeam giving it some extreme tlc. Full descale and the works.
    Have run out of milk, so i will try texturing later.
    How does descaling effect the steam arm? Just wondering.
    Does not, so long as you have followed teh instructions and done an extra flush... Wettest settings and lowest temp possible..

    Then when all back to normal.. Set to the default..

    If there was any scale or build up, this should remove it... If it still happens and or the pump appears to cut in and out... Etc then SB as the pump is covered by a 5 year warranty..

  11. #11
    Member Morgz's Avatar
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    I have a 6910 and the steam pump began to fade after just one month (2-3 cups a day). Sunbeam were good and replaced the pump but the hassle of having to cart my machine to the repairers and pick it up again two weeks later I could have lived without. Im still enjoying the machine and the coffee it is capable of producing but if I get more reliability issues I will go the whole hog and replace it with an Isomac La Mondiale / Mazzer Mini combo..... If nothing else the Sunbeam has re-ignited my coffee passion and is saving me from having to duck into my local cafe quite so often now that my lattes are better (and more consistent) than theirs! (IMHO) ;)

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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    OK....Descaled, restored factory settings and have taken steam to dryest setting. Attempted milk thismorning. BUBBLES. I plunged the wand and It seemed like the steam was actually putting air bubbles into my milk. I am soo over it. I am borrowing my mates 6910 and will compare.

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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Maybe there is a leak and it is sucking air into the steam arm. Is that possible?

  14. #14
    A_M
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Quote Originally Posted by 455350524553534F4C4F564552200 link=1261469724/12#12 date=1261607948
    Maybe there is a leak and it is sucking air into the steam arm. Is that possible?
    Call SB.. Sorry... Ya can spend some hrs... But that item is covered under their warranty agreement... If ya go any further you could well end up compromising any SB responsibilities...

    Sounds like the Steam pump and or a leak in one of the fittings.. These are not easy to get at and one wrong move.... Full of 240V.. Return to SB for a repair...

    Sorry... Best I can offer... Unless ya next door.

  15. #15
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Will send it back after chrissy. Thanks for the advice. Just used my friends machine and got perfectly textured milk. :(

  16. #16
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Hi Espressolover.
    I had the exact same prob with my 6910. Sent it into the repairer, who found that the steam thermoblock was cactus. Sunbeam were out of stock, so I had to wait 6 weeks for new stock to arrive. works like a charm now. Back to basic latte art :)
    Cost was $180.00.
    Hang in there.
    Jez

  17. #17
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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    $180 BUCKS!!!! I am hoping it is covered under warranty :)

    Nick

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    Re: Sunbeam about to meet SLEDGEHAMMER!!

    Quote Originally Posted by 697F7C7E697F7F6360637A697E0C0 link=1261469724/16#16 date=1261651160
    $180 BUCKS!!!! I am hoping it is covered under warranty :)

    Nick
    Pump would be covered... Thermoblock... Not...

    However I have not seen a thermoblock fail as to a blockage... Only lack of heat and or the thermal fuse has failed for a reason..

    Coil and or pump...



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