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Thread: Gaggia Baby Twin Alternative

  1. #1
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    Gaggia Baby Twin Alternative

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    I purchased a Gaggia Baby twin 1 year and 10 days ago which continually broke down and was in general, a piece of cr*p. Made really nice coffee though!

    Now it has suddenly broken again and those lovely people at Gaggia have told me it is 10 days out of warranty so TOUGH!

    The water has stopped flowing through the head - I called a coffee service centre who told me that if you dont use filtered water with Gaggias they block up - great! The service charge quote was half the cost of a new one so I am going to get another machine. Obviously not a Gaggia...

    Can anyone suggest the most reliable brand/model around the 500-1000 dollar mark - similar specs to the Baby Twin? I was thinking maybe German would be more reliable? Not sure...

    Thanks for any help!

  2. #2
    Sleep is overrated Thundergod's Avatar
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    Re: Gaggia Baby Twin Alternative

    Quote Originally Posted by 51444D4D484E5555210 link=1263955742/0#0 date=1263955742
    Now it has suddenly broken again and those lovely people at Gaggia have told me it is 10 days out of warranty so TOUGH!
    What state are you in?

    In NSW and Qld, Fair Trading will take a complaint under legislation dealing with your "Statutory Warranty".

    This means that the more you pay for something the longer it is expected to last.

    Its over and above the "Manufacturers Warranty" which they told you has expired.

    Other states may have similar legislation.

  3. #3
    Senior Member Koffee_Kosmo's Avatar
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    Re: Gaggia Baby Twin Alternative

    Most appliance type machines are at best temperamental and at worst lemons

    The best entry machine available is
    The Lelit Combi
    Available from sponsors Talk Coffee [melb] & Cuppacoffee [Syd]



    KK


  4. #4
    A_M
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    Re: Gaggia Baby Twin Alternative

    Quote Originally Posted by 554049494C4A5151250 link=1263955742/0#0 date=1263955742
    I purchased a Gaggia Baby twin 1 year and 10 days ago which continually broke down and was in general, a piece of cr*p. *Made really nice coffee though!

    Now it has suddenly broken again and those lovely people at Gaggia have told me it is 10 days out of warranty so TOUGH! *

    The water has stopped flowing through the head - I called a coffee service centre who told me that if you dont use filtered water with Gaggias they block up - great! *The service charge quote was half the cost of a new one so I am going to get another machine. *Obviously not a Gaggia...

    Can anyone suggest the most reliable brand/model around the 500-1000 dollar mark - similar specs to the Baby Twin? *I was thinking maybe German would be more reliable? Not sure...

    Thanks for any help!
    As per the above posts..

    Most appliance type machines are at best temperamental and at worst lemons...
    However, if ya do not follow the manual, use non filtered water nor perform regular cleaning and or maintenance... Then even the BEST machine will fail..

    The issue is PEBFAG..

    Now... If ya in Brisbane... I think I and 1/3 of one of those machines... Thus would you be interested in passing on the dead one. I could use for parts


  5. #5
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    Re: Gaggia Baby Twin Alternative

    Hi pelliot and welcome to CS!

    My, my, you pose a question and within 30 minutes have one person suggesting a machine based on what experience, I dont know (although I concur), and another trying to get their hands on your poor little Gaggia that may only have a minor problem. Tisk, tisk.

    If you have the time and want to make the effort, I second Thundergods recommendation. Id be surprised if the Dept. wont take up your case with the supplier.

    If that fails, feel free to make contact to discuss your needs.


  6. #6
    Senior Member Koffee_Kosmo's Avatar
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    Re: Gaggia Baby Twin Alternative

    Quote Originally Posted by 7D6B6E6E7F7D7178787B7B1E0 link=1263955742/4#4 date=1263963796
    My, my, you pose a question and within 30 minutes have one person suggesting a machinebased on what experience, I dont know (although I concur), and another trying to get their hands on your poor little Gaggia that may only have a minor problem.Tisk, tisk.
    Its time for pelliot to be weaned off & move away from a Super Auto

    A HX [heat exchanger] semi auto machine would also be a good step up
    Depends on the budget

    KK

  7. #7
    A_M
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    Re: Gaggia Baby Twin Alternative

    Quote Originally Posted by 796F6A6A7B79757C7C7F7F1A0 link=1263955742/4#4 date=1263963796
    Id be surprised if the Dept. wont take up your case with the supplier.

    cuppacoffee... ya suprise me... Picking on KK *"person suggesting a machine *based on what experience, I dont know" * ;D :D

    If its like the last half a dozen I have seen.... A quick question or two and a look will soon raise the issue of FAIR and Reasonable use.... Sorry its about a fair go, not absolute protection no matter what...

    As the OP *said...

    purchased a Gaggia Baby twin 1 year and 10 days ago which continually broke down and was in general, a piece of cr*p. *Made really nice coffee though!
    How and in what manner did it break down ?

    Store bought beans as well ???

    The water has stopped flowing through the head - I called a coffee service centre who told me that if you dont use filtered water with Gaggias they block up - great! *The service charge quote was half the cost of a new one so I am going to get another machine. *Obviously not a Gaggia...
    See users manual... *Same for all machines

    Can anyone suggest the most reliable brand/model around the 500-1000 dollar mark - similar specs to the Baby Twin? *I was thinking maybe German would be more reliable? Not sure...
    Nothing will be reliable if not treated correctly.. German or not... *Actually... Not sure how many top end coffee machines are German... Come to think of it... Even a BMW will not last that long with no maintenance.. Opps Fair Trade complaint....

    Fair Trade *Description:

    XX needed a new watch. He had some money saved so he decided to buy an expensive watch that he hoped would last him a lifetime.

    XX found a watch that he liked and paid $1800 for it. XX was concerned that the watch had only a one year warranty but, having done his research, he knew that no other shops or watch brands offered longer warranties.

    XXs watch worked perfectly for a year but, just after the warranty period expired, it stopped working. XX took it back to the shop but they refused to replace or repair it, saying that it was no longer under warranty.


    What should XX do to try to get a refund or repair?


    If XX believes the watch has failed through no fault of his own, he can argue that it has not reached a basic level of quality and performance given its price and purpose.

    A: Thus Did the user contribute to the condition

    and

    B: A basic level of quality and performance given its price and purpose.


    Published comments by the OP and an investigation review of said unit... *Might well suggests that there may be any number of user issues that are involved; as to part A: that would not warrant the time or effort putting up a claim... *

    Bag me but not KK *;)

  8. #8
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    Re: Gaggia Baby Twin Alternative

    Quote Originally Posted by 0D2920202323190D29352B29460 link=1263955742/5#5 date=1263968655
    weaned off & move away from a Super Auto
    A Gaggia Baby Twin wasnt a superauto last time I looked. :-?

    Quote Originally Posted by 07282123340B27282721232B232832460 link=1263955742/6#6 date=1263970207
    FAIR and Reasonable use
    Do you not think it fair and reasonable to expect a $750+ machine to continue working 10 days past its warranty period, and not to have had continuous problems throughout it life? If not, your expectations are lower than mine.

    Quote Originally Posted by 07282123340B27282721232B232832460 link=1263955742/6#6 date=1263970207
    Store bought beans as well ???
    Have nothing to do with it.

    Quote Originally Posted by 07282123340B27282721232B232832460 link=1263955742/6#6 date=1263970207
    Nothing will be reliable if not treated correctly
    Agree.

    Quote Originally Posted by 07282123340B27282721232B232832460 link=1263955742/6#6 date=1263970207
    A: Thus Did the user contribute to the condition
    Maybe yes, maybe no. I start by giving people the benefit ofthe doubt.

    Quote Originally Posted by 07282123340B27282721232B232832460 link=1263955742/6#6 date=1263970207
    and

    B: A basic level of quality and performance given its price and purpose.
    Heres where this unit fails the test, and that may also be the view of Fair Trading. It wont hurt to ask them. ;)





  9. #9
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    Re: Gaggia Baby Twin Alternative

    Quote Originally Posted by 4A5F565653554E4E3A0 link=1263955742/0#0 date=1263955742
    I purchased a Gaggia Baby twin 1 year and 10 days ago which continually broke down and was in general, a piece of cr*p. *Made really nice coffee though!

    Now it has suddenly broken again and those lovely people at Gaggia have told me it is 10 days out of warranty so TOUGH! *

    The water has stopped flowing through the head - I called a coffee service centre who told me that if you dont use filtered water with Gaggias they block up - great! *The service charge quote was half the cost of a new one so I am going to get another machine. *Obviously not a Gaggia...

    Can anyone suggest the most reliable brand/model around the 500-1000 dollar mark - similar specs to the Baby Twin? *I was thinking maybe German would be more reliable? Not sure...

    Thanks for any help!

  10. #10
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    Re: Gaggia Baby Twin Alternative

    i dont think they make them quite the same
    my orange gaggia baby from the 70s is still going strong
    have only had to change switches and some electrical connectors

    i just got my red 1986 faema family back from service for the first time
    needed general cleaning and a new gasket $14 for parts and $85 CAD
    for the 1.5hours of labour. a good machine available reconditioned
    for $400 over here from faema



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