STOP USING THE STEAM.
It is a single boiler/dual purpose machine with a non-automatic refilling boiler. If the pump isnt working, you are killing the heating element because there is not enough water in the boiler... Search "single boiler priming" - you will need to do this if you get the machine running.
If you are able to change a light bulb, you can change the pump yourself. Pull it out, find the part number, google it and buy one. Will probably cost you $50 and 10 minutes. If you cant change a light bulb, dont attempt this because you will might get electrocuted.