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Thread: EM6910 - steam has died!!

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    EM6910 - steam has died!!

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Wonder if anyone else has had their steam die on an EM6910 - A quick search didnt turn up any specific cases...

    Just went to steam the milk for my morning coffee and nothing!! Turn the steam knob and just a click, nothing else!

    Its about 16 months old, so unless its the pump - Im out of Sunbeam warranty - might be time to see if the Good Guys extended warranty holds up to the in-store hype!

    ...damn, I wish I didnt sell my backup machine (Rancilio Audrey) last year - looks like Ill be digging out the Krups for a few weeks...


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    Re: EM6910 - steam has died!!

    The steam pump died on the old 6900 - it was about the same age.

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    Re: EM6910 - steam has died!!

    Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?

    Wonder how they just die like that? It worked perfectly yesterday - turned it on today and nothing!!

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 554643141C121D250 link=1248478141/2#2 date=1248480632
    Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?

    Wonder how they just die like that? It worked perfectly yesterday - turned it on today and nothing!!

    I have never seen a Pump DIE.... *I also know that some agents have stated it has been teh pump, but in fact; just teh switch.

    I have seen any number of switch problems in the Steam Knob...


    It takes about 5 seconds to remove the Steam knob and to check the switch out..


    1: Just lightly rock the steam knob as if you were going to use it... *Machine OFF and you should hear the micro switch click.. *

    1: No click = switch or switching plate out of position...

    2: If it clicks, it could still be the switch.


    Thus Remove the knob ( Grab firmly with L/H Hand (while standing in front) *and pull firmly out) and with a small Philips driver- remove the switching plate / guard and inspect the switch... * This is visible in teh Sunbeam Parts manual :-(

    A 1: It could have come away from its clip

    A 2: Wire broken or switch faulty


    If ya need to check the pump, as every thing above is OK... *Post back and I will provide further advice...

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    Re: EM6910 - steam has died!!

    My EM6910s steam pump died a couple of months ago in similar circumstances. I just took my machine to Sunbeams agent and they fixed it under warranty. No cost.
    Like you, I dug out my old crappy Krupps, but didnt like it. Ended up using my Aeropress. Although I did use the Krups for steaming the milk. After the Sunbeam, the Krups was very slow and pathetic! Had to remove the froth enhancer(?).

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 3338332B203D6765520 link=1248478141/4#4 date=1248495071
    My EM6910s steam pump died a couple of months ago in similar circumstances. I just took my machine to Sunbeams agent and they fixed it under warranty. No cost.
    Like you, I dug out my old crappy Krupps, but didnt like it. Ended up using my Aeropress. Although I did use the Krups for steaming the milk. After the Sunbeam, the Krups was very slow and pathetic! Had to remove the froth enhancer(?).

    If under the initial 12 months warranty... Yes take it back.... *;)

    However as stated in post #3 above... * *:D

    In most, if not all cases it has been to do with the switch.. *:o

    Thus if out of warranty it is usually a simple fix - Adjustment *or when the switch has failed (usually fall apart) a simple replacement as it is a standard switch from J car etc. * 8-)


    Note: the initial 12 months - added for clarity.

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 210E0705122D010E0107050D050E14600 link=1248478141/5#5 date=1248497731
    If under warranty... Yes take it back....Wink
    Five year warranty on pump.

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 484348505B461C1E290 link=1248478141/6#6 date=1248499156
    Quote Originally Posted by 210E0705122D010E0107050D050E14600 link=1248478141/5#5 date=1248497731
    If under warranty... Yes take it back....Wink
    Five year warranty on pump.
    Yea... But that Assumption will get you into strife.... If its the switch YOU have to pay for the Time and Parts....

    Thus always best to check first; if after the 12 month warranty....

    A few here have already been caught..

    Thus as I said... If after warranty... Check out the switch...

    If in fact it proves to be the Pump ya fine.. Take it back for a claim as covered by the 5 year coverage..

    But ya think Sunbeam and other would give a 5year warranty, unless they are reliable :-) As said before... Never known of one to fail and information received from some involved with looking after Sunbeam and other machines (same pump) have also stated teh same...

    A few were replaced along with the switch during the 12 month period, but I understand when the parts were returned to Sunbeam Eng for review... The word came down... Fault exhibited may be No Steam, but unless it was the PUMP... Then charges would apply.


    OH.... And if it is blocked because of scale etc.... Not covered - Ya pay and rightly SO ;D

    Thus see post #3 if outside of ya 12 month warranty period...



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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 61727720282629110 link=1248478141/2#2 date=1248480632
    Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?
    It was assessed by Sunbeam as a failed pump (Id already checked the switch AM).
    It came back working but failed again within 5 days.
    Apparently it worked when the tech checked it so he gave the machine a cursory going over and sent it back.

    I complained to Sunbeam that it had failed after 5 days and asked if they expected me to be without the machine for another 2 weeks while their "expert" techs had another go at it?

    Thats when they offered to replace it with a brand new 6910, which I picked up that afternoon.

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 554643141C121D250 link=1248478141/2#2 date=1248480632

    I have never seen a Pump DIE.... *I also know that some agents have stated it has been teh pump, but in fact; just teh switch.

    I have seen any number of switch problems in the Steam Knob...


    It takes about 5 seconds to remove the Steam knob and to check the switch out..


    1: Just lightly rock the steam knob as if you were going to use it... *Machine OFF and you should hear the micro switch click.. *

    1: No click = switch or switching plate out of position...

    2: If it clicks, it could still be the switch.
    Thanks AM - I fiddled with the switch and there is definedently a click sound - tried to pull off the knob to further investigate but it wouldnt budge... I could get the hot water knob off - but the steam one is on really tight.

    I dont want to force it off just yet, in case I break something. Ill see how far I get on Monday with Sunbeam/Good Guys extended warranty. Failing those options I will most centainly get in behind that switch!

    Thanks heaps for your insights!

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 253633646C626D550 link=1248478141/9#9 date=1248506249
    Quote Originally Posted by 554643141C121D250 link=1248478141/2#2 date=1248480632

    I have never seen a Pump DIE.... *I also know that some agents have stated it has been teh pump, but in fact; just teh switch.

    I have seen any number of switch problems in the Steam Knob...


    It takes about 5 seconds to remove the Steam knob and to check the switch out..


    1: Just lightly rock the steam knob as if you were going to use it... *Machine OFF and you should hear the micro switch click.. *

    1: No click = switch or switching plate out of position...

    2: If it clicks, it could still be the switch.
    Thanks AM - I fiddled with the switch and there is definedently a click sound - tried to pull off the knob to further investigate but it wouldnt budge... I could get the hot water knob off - but the steam one is on really tight.

    I dont want to force it off just yet, in case I break something. Ill see how far I get on Monday with Sunbeam/Good Guys extended warranty. Failing those options I will most centainly get in behind that switch!

    Thanks heaps for your insights!

    It is tight but is only a push on knob... Plus you using ya left and we know you dont give that much of a work out ;)

    Let us know how ya go... In particular with teh extended warranty as that is covered by an insurance company... As I understand if you think Sunbeam agents are slow... :-(


    Any way... If ya persist... PM me and I will walk ya through the rest of teh test...



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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 5358534B405D0705320 link=1248478141/4#4 date=1248495071
    Like you, I dug out my old crappy Krupps, but didnt like it. Ended up using my Aeropress. Although I did use the Krups for steaming the milk. After the Sunbeam, the Krups was very slow and pathetic! Had to remove the froth enhancer(?).
    Yeah! Good old back up machines! Took me a while to get a decent shot out of it today - had to wind out my grinder setting about 50 turns just to get it pouring!!

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 644B42405768444B44424048404B51250 link=1248478141/10#10 date=1248506465

    Any way... If ya persist... *PM me and I will walk ya through the rest of teh test...
    Hehe yeah - might need a grippy glove or something!
    Cheers for the help, youre a legend - will keep you posted!! These insurance companies are rarely easy to deal with!

    Pete


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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 1925382329283F2A22294D0 link=1248478141/8#8 date=1248505318
    Quote Originally Posted by 61727720282629110 link=1248478141/2#2 date=1248480632
    Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?
    It was assessed by Sunbeam as a failed pump (Id already checked the switch AM).
    It came back working but failed again within 5 days.
    Apparently it worked when the tech checked it so he gave the machine a cursory going over and sent it back.

    I complained to Sunbeam that it had failed after 5 days and asked if they expected me to be without the machine for another 2 weeks while their "expert" techs had another go at it?

    Thats when they offered to replace it with a brand new 6910, which I picked up that afternoon.
    Wow - what an ordeal, thankfully you got a new machine in the end!

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 60737621292728100 link=1248478141/13#13 date=1248508111
    Quote Originally Posted by 1925382329283F2A22294D0 link=1248478141/8#8 date=1248505318
    Quote Originally Posted by 61727720282629110 link=1248478141/2#2 date=1248480632
    Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?
    It was assessed by Sunbeam as a failed pump (Id already checked the switch AM).
    It came back working but failed again within 5 days.
    Apparently it worked when the tech checked it so he gave the machine a cursory going over and sent it back.

    I complained to Sunbeam that it had failed after 5 days and asked if they expected me to be without the machine for another 2 weeks while their "expert" techs had another go at it?

    Thats when they offered to replace it with a brand new 6910, which I picked up that afternoon.
    Wow - what an ordeal, thankfully you got a new machine in the end!
    Yeah--and he only had to give them his first-born. ;D

    Greg

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    Re: EM6910 - steam has died!!

    Actually, no.

    I threatened to send them my first born (also a black belt).

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    Re: EM6910 - steam has died!!

    From my experience (as a user, not a technician), on the 3 occasions that my Steamers have failed, the machine was replaced by Sunbeam, through Sunbeam. Surely this would not have been the case if it was just a switch that had gone faulty. That would make them very expensive switches. On the 3rd occasion, the 6900 was replaced with a 6910.

    On the 4th occasion, it wasnt the Steamer that failed, but whatever it is that provides the pressure for the espresso and then performs the final "suck" on extraction completion. It was out of the 12 Month warranty period, looked at by an Agent, and again resulted in a replacement machine, so I am assuming it was covered under the 5 Year pump warranty.

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    Re: EM6910 - steam has died!!

    OMG - the Sunbeam rep hung up on me!!!!!!!!!

    I decided to call Sunbeam first (extended warranty second)...

    Ok, we were off to a good start, I explained the problem and the rep queried whether Id pull the knob off or tried to vary the steam flow rate to see if that made any difference. I said Id tried everything (bar pulling the knob off). I also said I didnt believe the unit had a variable steam control - been using it for 15 months and never noticed any difference between slightly on and full on. Anyhow- the rep insisted it had. Because I differed in opinion she turned really abrasive and suggested I wasnt interested in fixing the problem! I couldnt believe my ears and when I asked to speak to her manager she hung up on me!!!

    Shell shocked, I quickly rang back - thankfully got someone else and explained what happened. The next rep was lovely and quite surprised at what had happened... The short of it is, we are all booked it in with the Dandenong service centre to fix it under warranty since its only 3 months out. So looks like I can avoid using the extended warranty this time round.

    Now - after a quick cs search - I now know I was WRONG (apparently it is fitted with a variable steam flow control) How I never noticed it before is beyond me - I wouldve bet my last dollar on it.

    Going to drop it in this afternoon and will keep you posted.

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 4364656E787F544C6A716A0B0 link=1248478141/16#16 date=1248600198
    From my experience (as a user, not a technician), on the 3 occasions that my Steamers have failed, the machine was replaced by Sunbeam, through Sunbeam. *Surely this would not have been the case if it was just a switch that had gone faulty. *That would make them very expensive switches. *On the 3rd occasion, the 6900 was replaced with a 6910.

    On the 4th occasion, it wasnt the Steamer that failed, but whatever it is that provides the pressure for the espresso and then performs the final "suck" on extraction completion. *It was out of the 12 Month warranty period, looked at by an Agent, and again resulted in a replacement machine, so I am assuming it was covered under the 5 Year pump warranty.
    I hope you are right HG - would be nice to have a new machine! ;D

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 60737621292728100 link=1248478141/17#17 date=1248650710
    OMG - the Sunbeam rep hung up on me!!!!!!!!!

    I decided to call Sunbeam first (extended warranty second)...

    Ok, we were off to a good start, I explained the problem and the rep queried whether Id pull the knob off or tried to vary the steam flow rate to see if that made any difference. I said Id tried everything (bar pulling the knob off). I also said I didnt believe the unit had a variable steam control - been using it for 15 months and never noticed any difference between slightly on and full on. *Anyhow- the rep insisted it had. *Because I differed in opinion she turned really abrasive and suggested I wasnt interested in fixing the problem! I couldnt believe my ears and when I asked to speak to her manager she hung up on me!!!

    Shell shocked, I quickly rang back - thankfully got someone else and explained what happened. The next rep was lovely and quite surprised at what had happened... The short of it is, we are all booked it in with the Dandenong service centre to fix it under warranty since its only 3 months out. So looks like I can avoid using the extended warranty this time round.

    Now - after a quick cs search - I now know I was WRONG (apparently it is fitted with a variable steam flow control) How I never noticed it before is beyond me - I wouldve bet my last dollar on it.

    Going to drop it in this afternoon and will keep you posted.

    Please do... If you can (nicely) attempt to confirm with teh service people exactly what the fault is ;) As I have stated before... The have been known to just say Pump failure... When it has actually been one of teh inputs that control the pump.

    As to variable Steam... Yes it does, however depending on how clean and if there is any scale etc and or how the valve is working; the control on the steam can be quite subtle... On my systems it is very obvious...

    NOTE: Sunbeam do not recommend running a de scaler through the steam wand for many good reasons... But it can be done with CARE and by following a special procedure...

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    Re: EM6910 - steam has died!!

    Will do AM!

    Out of the box - I wouldve sworn it was a just an on/off - my friend has the same machine (bought same day) and side by side we couldnt detect any variance in the steam. We both concluded (that even though there were notches on the knob) it was an on/off switch....

    Maybe when it comes back it might have discernable variable steam! Who knows!!

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 21323760686669510 link=1248478141/20#20 date=1248652003

    Maybe when it comes back it might have discernable variable steam! Who knows!!

    You need to read the manual under "Advanced Programming"


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    Re: EM6910 - steam has died!!

    Hi pcf1978,
    This info might be a bit late, but I recently experienced a similar problem with the steam from my EM6910 just stopping one morning. It ended up just being the fuse that controls the steam operation. I cant recall how much it cost to fix, as there was some other work done at the same time to replace a buckled collar. The total cost was around $150, and I think that the fuse replacement accounted for about $20-30 of this.

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 3E323B3B38383F382F295D0 link=1248478141/22#22 date=1248655782
    Hi pcf1978,
    This info might be a bit late, but I recently experienced a similar problem with the steam from my EM6910 just stopping one morning. *It ended up just being the fuse that controls the steam operation. *I cant recall how much it cost to fix, as there was some other work done at the same time to replace a buckled collar. *The total cost was around $150, and I think that the fuse replacement accounted for about $20-30 of this.

    Yep, seen this once... Thermal Fuse :-)

    Right pain to change as they need to be crimped correctly OR you will have problems...


    Easy to get to and about $5 from J-Car... I have a post some where that even gives the temp range..

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 717D7474777770776066120 link=1248478141/22#22 date=1248655782
    Hi pcf1978,
    This info might be a bit late, but I recently experienced a similar problem with the steam from my EM6910 just stopping one morning. *It ended up just being the fuse that controls the steam operation. *I cant recall how much it cost to fix, as there was some other work done at the same time to replace a buckled collar. *The total cost was around $150, and I think that the fuse replacement accounted for about $20-30 of this.
    Thanks for the tip! I dropped it off and the chap said expect 2-4 weeks for repair - look forward to finding out what the cause was. Also v happy that Sunbeam are doing full warranty regardless of the problem!

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    Re: EM6910 - steam has died!!

    Oh - forgot to mention, when I was waiting around in the repair shop - I spotted no less than a dozen 6910s either in the queue for repair or ready for pickup! They were all stacked up like cars at the wreckers!! And that was just what I could see around the counter!!

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 425154030B050A320 link=1248478141/25#25 date=1248686299
    Oh - forgot to mention, when I was waiting around in the repair shop - I spotted no less than a dozen 6910s either in the queue for repair or ready for pickup! They were all stacked up like cars at the wreckers!! And that was just what I could see around the counter!!
    Next time your in... Play nice and ask them what the common fault is with them ;D

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 715E5755427D515E5157555D555E44300 link=1248478141/26#26 date=1248691616

    Next time your in... *Play nice and ask them what the common fault is with them *;D
    My guess is the user ::)

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    Re: EM6910 - steam has died!!

    Quote Originally Posted by 292139332E4A0 link=1248478141/27#27 date=1248735912
    Quote Originally Posted by 715E5755427D515E5157555D555E44300 link=1248478141/26#26 date=1248691616

    Next time your in... *Play nice and ask them what the common fault is with them *;D
    My guess is the user *::)
    My contact have stated teh same... Lack of Cleaning / care and attention / crappy water / crap coffee beans / grinds and lots of it.

    1: Blocked Shower screens
    2: Poor and often stale coffee
    3: Spice grinders
    4: Instant being used
    5: Whole beans even
    6: Brute force being applied to Knobs / arms and group handles
    7: etc etc

    However they also stated; that while some users will except some level of feedback and guidance, most will not and just blame the equipment...

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    Re: EM6910 - steam has died!!

    Okay - just picked up my machine from the repair shop! Almost 4 weeks to the day!

    The verdict - steam pump replaced...

    Seems to be working well, lots of steam (maybe even more than before) but with 4 weeks between uses my recollection probably isnt that reliable.

    One thing I noticed is that it now makes a little squeak when the steam is shut off. Followed by a release of water into the drip tray - hopefully normal, just didnt hear it do that before.

    I asked the repair guy about the volume of these machines being repaired and he said that there wasnt really any common trend in faults or repairs. Mixed bag from standard servicing to faulty pumps etc.. He said he had 35-40 in the shop at the time!

    Going to keep treating this one with TLC and hopefully get a few more years out of her before something else goes!

    So glad to have her back!!




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