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Thread: Silvia technicians manual

  1. #1
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    Silvia technicians manual

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi All,
    just wondering if there is any such thing as a Silvia technicians manual?
    I have contacted Rancilio - Italy by email asking the same question but havent had a response as yet.
    My specific question is which is thermostat 1 and which is 2?
    As you are looking at the boiler with the front facing you, which is left and which is to the right?

    Many Thanks,

    Sooty

  2. #2
    TC
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    Re: Silvia technicians manual

    Hi Sooty,

    Do a search on "repair Silvia". You will find that Alan Frew has written a great guide.

    2mcm

  3. #3
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    Re: Silvia technicians manual

    Thanks 2mcm,
    I have been searching for the last 15 min but cant find his article, only generic responses.
    Did he write an in-depth on the Silvia?
    Is it a Google search youre recommending?

    Sooty

  4. #4
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    Re: Silvia technicians manual

    Quote Originally Posted by 68646D6D6E6E786764690B0 link=1256733402/2#2 date=1256734637
    Thanks 2mcm,
    I have been searching for the last 15 min but cant find his article, only generic responses.
    Did he write an in-depth on the Silvia?
    Is it a Google search youre recommending?

    Sooty
    Yes Sooty- its on his Coffeeco website

    2mcm

  5. #5
    A_M
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    Re: Silvia technicians manual

    Quote Originally Posted by 164951474C474B4242414149454A240 link=1256733402/3#3 date=1256734849
    Quote Originally Posted by 68646D6D6E6E786764690B0 link=1256733402/2#2 date=1256734637
    Thanks 2mcm,
    I have been searching for the last 15 min but cant find his article, only generic responses.
    Did he write an in-depth on the Silvia?
    Is it a Google search youre recommending?

    Sooty
    Yes Sooty- its on his Coffeeco website

    2mcm
    Love his site ... But somtimes a little hard to navigate..

    http://www.coffeeco.com.au/articles/repair.html

  6. #6
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    Re: Silvia technicians manual

    Thanks AM,
    all clear now, exactly what I was after.
    I wouldve searched for an eternity looking for this article.

    Cheers to both of you.

    Sooty

  7. #7
    Senior Member Rusty's Avatar
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    Re: Silvia technicians manual

    Quote Originally Posted by 6E626B6B68687E61626F0D0 link=1256733402/0#0 date=1256733402
    I have contacted Rancilio - Italy by email asking the same question but havent had a response as yet.
    You will wait till eternity to get a reply - arrogant company >:(

    Glad AM was able to point you in the right direction.

  8. #8
    A_M
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    Re: Silvia technicians manual

    Quote Originally Posted by 323E37373434223D3E33510 link=1256733402/5#5 date=1256736133
    Thanks AM,
    all clear now, exactly what I was after.
    I wouldve searched for an eternity looking for this article.

    Cheers to both of you.

    Sooty
    AND

    Quote Originally Posted by 0324222528510 link=1256733402/6#6 date=1256768250
    You will wait till eternity to get a reply - arrogant company
    Glad AM was able to point you in the right direction.
    Thanks guys... My PC has died and using an old backup... a EEE.

    Thus some of my search tools and saved links were not at hand... Thus it took me a few min to find :-)

    As to arrogant ... Many companies will not provide service manuals for any number of reasons... And include issues such as = Un trained / not qualified / or that an agent has the service rights under a contract...

    My gripe is that they offen do not reply and advise you or direct you to the local agent... Then again.. I do feel sorry for the poor person looking after the info inbox as I am sure that many may not have a great command of english and many requests may not be well presented.. From a Quality perspective the Companys should look at this.... As it leads to clients perceptions of lack of focus etc..

    Any way... Trust the guide helps... Lots of great stuff on hs site.

  9. #9
    Sleep is overrated Thundergod's Avatar
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    Re: Silvia technicians manual

    ISO 9001 : 2008

    Section 5: Management Responsibility

    5.2 FOCUS ON YOUR CUSTOMERS

    Enhance customer satisfaction by ensuring that
    customer requirements are being identified.

    Enhance customer satisfaction by ensuring
    that customer requirements are being met.


  10. #10
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    Re: Silvia technicians manual

    Quote Originally Posted by 3509140F050413060E05610 link=1256733402/8#8 date=1256770566
    Enhance customer satisfaction by ensuring that
    customer requirements are being identified.

    Enhance customer satisfaction by ensuring
    that customer requirements are being met.

    Hmmmm, So why do most cafes still sell such bad coffee.. :(

  11. #11
    Senior Member Rusty's Avatar
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    Re: Silvia technicians manual

    Quote Originally Posted by 7E69796E7F78697E0C0 link=1256733402/9#9 date=1256779368
    Hmmmm, So why domost cafes still sell such bad coffee..
    I guess because dumb customers keep coming back ;)

  12. #12
    A_M
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    Re: Silvia technicians manual

    Quote Originally Posted by 0324222528510 link=1256733402/10#10 date=1256779793
    Quote Originally Posted by 7E69796E7F78697E0C0 link=1256733402/9#9 date=1256779368
    Hmmmm, So why domost cafes still sell such bad coffee..
    I guess because dumb customers keep coming back *;)
    Because Management like to tick boxes, but dont own Quality as they should..

    True Quality is a responcibility of every one and management must support and take ownership; not just subscribe to it on paper... TBM the way of many today...

    I hate Audits because when it points to management; they often say its not their issue and to go se the Quality Manager ::)



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