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Thread: Sunbeam EM6910 self destruct day

  1. #1
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    Sunbeam EM6910 self destruct day

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi Snobs

    I am trying to decide weather or not to organise a time where all dis-gruntled Sunbeam owners can bring their machines over and we can communily blow the hell out of them?

    I have had my machine in the shop twice in the last month. They have replaced the steam pump and still it refuses to texture the milk properly. Sunbeam said" it might take you a while, it is quite a complicated machine". What a load of........poo.

    I still get small bubbles all through the milk. Instead of taking it in I might just blow it up.

    Anyone have any C4? I did love this machine but i would not reccommend it to anyone now *:(

    Nick


  2. #2
    A_M
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 7C6A696B7C6A6A7675766F7C6B190 link=1264678210/0#0 date=1264678210
    Hi Snobs

    I am trying to decide weather or not to organise a time where all dis-gruntled Sunbeam owners can bring their machines over and we can communily blow the hell out of them?

    I have had my machine in the shop twice in the last month. They have replaced the steam pump and still it refuses to texture the milk properly. Sunbeam said" it might take you a while, it is quite a complicated machine". What a load of........poo.

    I still get small bubbles all through the milk. Instead of taking it in I might just blow it up.

    Anyone have any C4? I did love this machine but i would not reccommend it to anyone now *:(

    Nick

    Happy to have all dead EM6910s :o :o :o

    Got one from a CSér some time ago ( Thanks Fishing Lizard) and it has been ratted so many times it is not funny... Every time I get parts and some time... Some CS person gets desperate and my repair goes on the back burner...

    Steam can be an issue.. But having played and seen some repairs that some perform.. It is not surprising..

    Tis a shame, but only aware of one or two SB agents that I would trust to do teh work..

    PS. C4 is an over kill...

  3. #3
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 557A73716659757A75737179717A60140 link=1264678210/1#1 date=1264678773
    PS.C4 is an over kill...


    Usually coffee does the trick ;D

  4. #4
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    Re: Sunbeam EM6910 self destruct day

    Im soooo lucky then......touch wood!

    Ive had my red em6910 for 3 years and it hasnt skipped a beat! :D

  5. #5
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    Re: Sunbeam EM6910 self destruct day

    I have a love/hate relationship with the 6910. Had mine at the Sunbeam repair agent several times over 3 months and at one stage was ready to send mine up to AM for him to use for parts.

    Finally got it back and it sat in the shed for a couple of months. Have been using it in the office the last 2 weeks and I am in love again. When its working, it really can produce a wonderful shot (especially when its matched to a Compak K3).

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    Re: Sunbeam EM6910 self destruct day

    How old are these machines needing the repairs? Are the repairs under warranty?

    If (or when) mine breaks down after the extended warranty runs out ( a few years yet) I dont think Ill get it fixed, by then Im going to want something with more quality and specialised.
    Dont get me wrong, I love my 6910 (touch wood) but I do see it now more as an appliance rather than a specially designed coffee machine - I guess thats more of the snob in me coming out! *;)


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    Re: Sunbeam EM6910 self destruct day

    Ok Im about to ask some coffee snobs for their advice..........

    The guys at work have their minds set on a fully automatic delonghi machine.

    Im a little hesitant about this as I like to have control over my grind and milk frothing.

    Ive had my Sunbeam EM6910 now for 3 years and I want them to get this machine for work, what are your thought CSs?

    Its for a Fire Station!!!! & Im developing the taste for good coffee throughout the station when I bring my machine & grinder in on weekends!!

    So bang for yr buck sunbeam or expensive delonghi?

    & before you mention getting a Rancillo, it would be easier teaching a frog to use that machine!! ;D (my sister has 1 & I love it ;))


    Cheers

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    Re: Sunbeam EM6910 self destruct day

    my EM6910/EM450 experience:

    April 2008 Purchased 6910 and 450
    August 2008 6910 required new steam pump under warranty *3 days downtime

    October 2008 6910 required new control board under warranty 3 weeks downtime

    April 2009 Purchased second 6910 as first died again 2 days before family party. Being in WaitAwhile with little or no access to quality machines, figured with 2 machines, at least I would never be forced to instant.

    Machine fails to work "out of box" replaced by retailer

    May 2009 *450 returned under warranty as unable to grind fine enough for espresso at setting #1
    Replaced with EM480

    July 2009. 6910 #2 requires steam pump replacement under warranty, *Return to using machine #1

    November 2009 Machine #1 expires. Quoted $250 for non warranty repair by authorized agent for "replacement of (non main) board

    Return to using machine #2

    December 2009 Stand by mode in machine #2 begins cutting in @ 30 minute intervals, instead of 60 minutes.

    N.B. machine/s used STRICTLY in domestic environment.


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    Re: Sunbeam EM6910 self destruct day

    from: http://au.shopping.com/xPO-Sunbeam-EM6910
    "Developed with World Barista Champion Paul Bassett, this espresso machine has all the elements to deliver a memorable espresso - one that is as sweet as caramel, rich in texture with a mouth-watering aroma. The coffees you create at home will make you the envy of all your friends. The Café Series® Espresso Machine is designed with twin pumps and twin heating systems, allowing you to texture milk and prepare a rich, velvety espresso at the same time. When combined the taste and texture of that first sip will impress the toughest of critics."

    There seems to be some discrepancy here. ;D

  10. #10
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 504C41464D434540574F4D240 link=1264678210/6#6 date=1265118455
    Ok Im about to ask some coffee snobs for their advice..........

    The guys at work have their minds set on a fully automatic delonghi machine.

    Im a little hesitant about this as I like to have control over my grind and milk frothing.

    Ive had my Sunbeam EM6910 now for 3 years and I want them to get this machine for work, what are your thought CSs?

    Its for a Fire Station!!!! & Im developing the taste for good coffee throughout the station when I bring my machine & grinder in on weekends!!

    So bang for yr buck sunbeam or expensive delonghi?

    & before you mention getting a Rancillo, it would be easier teaching a frog to use that machine!! ;D (my sister has 1 & I love it ;))


    Cheers

    Id be apprehensive about using the 6910 in a work/office environment. Having said that, Ive had my 6910 in the office the last 3 weeks matched to a Compak K3 grinder and its doing a very respectable job. Its only an interim solution whilst I wait for another machine to arrive.

    How many coffees will the machine be making per day? Will it be running 24/7?

    I agree with you about the Silvia or any other dual purpose single boiler machine, particularly because of the priming required after steaming. No matter how many times you tell people, they will simply forget.

    Let us know more about the machines requirements for best advice. Chances are the best option will be a single group commercial machine.

  11. #11
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 7E626F68636D6B6E7961630A0 link=1264678210/6#6 date=1265118455
    Ok Im about to ask some coffee snobs for their advice..........

    The guys at work have their minds set on a fully automatic delonghi machine.
    I dont think any of your options are a good idea. They are appliances and will most likely fail. Its just a matter of when.

    I think that your brief is for a single group heat exchanger machine. There are some ridiculously good value pre-loved ones http://coffeesnobs.com.au/YaBB.pl?board=Sale and you will have a far better outcome as well as much lower liklihood of big repair bills.

    Good luck selling the concept ;)

    2mcm

  12. #12
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    Re: Sunbeam EM6910 self destruct day

    Ive used a 6910 (or 2) in the office over the last 3 years.
    The steam pump died on one and a board and the collar needed replacing on the newest one.

    The problem in a work environment is not having everyone to the same level of knowledge or caring about maintaining the machine.

    I was away for 6 months and was dreading going back and having to clean the machine.
    I almost had nightmares.
    However it wasnt quite as bad as Id imagined.

    I have noticed the new collar is wearing and the steam wand can still be found filthy sometimes.

    A major consideration is that if you use a 6910 in the workplace your warranty drops to 3 MONTHS.

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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 506C716A606176636B60040 link=1264678210/11#11 date=1265157009
    A major consideration is that if you use a 6910 in the workplace your warranty drops to 3 MONTHS.
    wow, thats shocking. I thought it drops down to 12 months in an commercial environment. :-?

  14. #14
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 323D262A32373225530 link=1264678210/12#12 date=1265162156
    wow, thats shocking. I thought it drops down to 12 months in an commercial environment.
    Not really. Its a standard commercial warranty- Typically, commercial warranties are 12 months parts and 3 months labour.....though if I was Sumbeam, Id want that revised to about 3 minutes ;D

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    Re: Sunbeam EM6910 self destruct day

    It is all in the warranty T&C read the manual for further info. *Only 12 months for home use and as to comercial... *Fit for purpose.. Doubt they woul cover you if ya tried to use in a busy cafe...

    Pump only is 5 years and that will also take a hit.. *Dont know of any other smal comercial units that use a vibe pump, that would offer more than 1 year warranty...

    One needs to have some Common sense when looking at this stuff and if in doubt. *

    Read the fine print.. Assumptions etc are just that..

    I can not; as I am, as good as blind ;-)

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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 555A414D55505542340 link=1264678210/12#12 date=1265162156
    I thought it drops down to 12 months in an commercial environment.
    The standard warranty is 12 mths.
    The pumps have 5 years I believe.
    After I had the steam pump die they worked out the machine was at work and thats when they told me they wouldnt do any more repairs under warranty and quoted the 3 months business.

  17. #17
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    Re: Sunbeam EM6910 self destruct day

    Wow guys thanks for the input!!!!!

    Being located in Wait Awhile also, I must add that the *machine at the station would probably used for, on average 10-12 cups a day?

    How would this affect my decision for a machine?

    We purchase things like this through our station rec club fees, so in the long run I really dont want to blow over $1000 (including grinder) on something that is going to give us grief.

    And about the warranty issues.......Surely if everybody has had so much trouble with the reliability of the EM6910 this should be something consumer affairs should be looking into?? or should sunbeam be recalling the machines???? :-/

    But saying that Ive had mine + *em480 grinder and no trouble at all........maybe because I come from a hospitality background???

    At any rate if we do go ahead with the Sunbeam, there is no way Ill be letting on that it has been in the workplace!! ;)

    But if we get the Sunbeam.............anything that happens from then on is on my head :( *:(


    So........what will it be then? *:-?


    Did I mention now someone from work has suggested a machine that takes PODS. >:(...........oh the pain of it all...... :(

  18. #18
    brett230873
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    Re: Sunbeam EM6910 self destruct day

    A Mazzer, some plungers (stainless double walled variety) and later a Behmor. Just my 120000 cents worth! :-)

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    Re: Sunbeam EM6910 self destruct day

    Unfotunately you can count me in.
    Ill see if I can find an axe in case the C4 is too hard to come by.


    Ive spent the last 3 hours researching alternative machines as Im no longer prepared to throw good money after bad in repairing the 6910. More importantly, Im FAR less inclined to have (another) fortnight or longer without a machine.

    Yes, it *was* a fantastic machine.
    I had a coffee made for me by Paul Bassett using the 6910 at the home and leisure show 4 years ago and discovered that I dont need sugar in my coffee. So I bought one and have enjoyed coffee whenever the 6910 was working correctly.
    So much so, that Ive been drinking coffee sugar free since I unpacked the 6910.

    And that was the good. Now for the bad.
    The first repair was required when the machine lost all pressure. Fortunately within the first 12 months so that was under warranty.
    BUT... 4 weeks without my machine. (repair guy got flu)

    October last year, the steam failed. 2 weeks being repaired and when I got it back, I shot produced 30ml of water on the bench. (mopped up with paper towel, wrung out into measuring cup, photo taken on phone).
    So it was straight back to the repairers ... and another week.

    This time when I got it home, every shot results in water dripping from the hot water dispenser.

    And finally today, 110 days after getting it home and 20 days after the 90day repair warranty, the steam has again gone belly up. Todays symptom is milk with the texture of an Aero Chocolate bar.

    (sorry if Im sounding a bit bitchy, but coffees my drug of choice and Im in the upper reaches of cold turkey)

    To whit, Ive had enough.

    Does anyone out there have experience of moving from a 6910 to a Silvia? (which appears to be the best alternative).



  20. #20
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    Re: Sunbeam EM6910 self destruct day

    Tont1965,
    Another alternative, slightly more expensive but is a heat exchanger, is the Nuova Simonelli Oscar. Site sponsors Veneziano and Tonino Lamborghini Caffe both sell the NS Oscar.

    Edit: I think 9bar Also sell the NS.

    -ACog

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    Re: Sunbeam EM6910 self destruct day

    UPDATE...........SELF DESTRUCT DAY WAS TODAY :(

    Does anyone have any ideas what the problem would be when as u press the brew button a loud bang was heard and then machine didnt extract????

    It still steams (I didnt check for quality) and machine powers up and heats up.

    Ive had it for 3 yrs and it hasnt skipped a beat until today :-[

    Do u think the problem will be covered under warranty?

    Cheers

  22. #22
    Senior Member Koffee_Kosmo's Avatar
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 2B373A3D36383E3B2C34365F0 link=1264678210/20#20 date=1274098871
    Ive had it for 3 yrs and it hasnt skipped a beat until today :-[

    Do u think the problem will be covered under warranty?
    Only if you have extended warranty

    Sorry to hear for your loss

    KK

  23. #23
    A_M
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 2F333E39323C3A3F2830325B0 link=1264678210/20#20 date=1274098871
    UPDATE...........SELF DESTRUCT DAY WAS TODAY :(

    Does anyone have any ideas what the problem would be when as u press the brew button a loud bang was heard and then machine didnt extract????

    It still steams (I didnt check for quality) and machine powers up and heats up.

    Ive had it for 3 yrs and it hasnt skipped a beat until today :-[

    Do u think the problem will be covered under warranty?

    Cheers

    Could be simple or could be one of the group collar screws let loose and snaps... *As they are high tensile they tend to make a bit of a noise *:o

    A problem with the early EM6900... Also know to happen with worn EN6910 and OVERDOSING.

    So... You have stated what is working...

    A: Steam

    But what about every thing else ?

    B: Hot water ?
    C: Manual brew with no basket ?
    D: Manual brew with pressurised basket and no coffee grinds...


    Possible issues.

    1: Control board.. I can offer to turn it into a EM6900 provide a old style board) or attempt a repair of your said board...
    2: Collar stuffed... *50/50 as to a warrant claim or you pay... Say $160 upwards.
    3: Solenoid and or pipe work damaged Say $160 ??
    4: Main pump dead... Warranty.

    As usual... Data is needed before any real attempt to provide helpful advice.

    Note: The $ are just best guesses, as from what others have posted after there experiences.. As to what they charge in WA... Who knows.




  24. #24
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    Re: Sunbeam EM6910 self destruct day


    Quote Originally Posted by 644B42405768444B44424048404B51250 link=1264678210/22#22 date=1274099984
    A: Steam

    But what about every thing else ?

    B: Hot water ?
    C: Manual brew with no basket ?
    D: Manual brew with pressurised basket and no coffee grinds...
    A: yes steam
    B: Hot water just drips out, (so No) but didnt c if it was coming out hot though
    C: No Brew
    D: No Brew

    Cheers

  25. #25
    A_M
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 564A47404B45434651494B220 link=1264678210/23#23 date=1274100499
    A: yes steam
    B: Hot water just drips out, (so No) but didnt c if it was coming out hot though
    C: No Brew
    D: No Brew

    Cheers
    Any pumping sounds when ya try the Hot water or brew ?

    If not, then first guess in the main pump...

    The bang could have been the Diode or the coil that drives the pump.. Warranty. Call Sunbeam ASAP.

    If ya can hear teh pump running... Err Service department ASAP.

    AM

  26. #26
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 5A4C4F4D5A4C4C505350495A4D3F0 link=1264678210/0#0 date=1264678210
    Hi Snobs

    I am trying to decide weather or not to organise a time where all dis-gruntled Sunbeam owners can bring their machines over and we can communily blow the hell out of them?

    I have had my machine in the shop twice in the last month. They have replaced the steam pump and still it refuses to texture the milk properly. Sunbeam said" it might take you a while, it is quite a complicated machine". What a load of........poo.

    I still get small bubbles all through the milk. Instead of taking it in I might just blow it up.

    Anyone have any C4? I did love this machine but i would not reccommend it to anyone now *:(

    Nick
    I have had my 6910 for three years, its been in for repair three times. Today I sucessfully returned it and obtained a full refund. In NZ we have this marvellous piece of legistration called the "Consumers guarantee Act" which states that any appliance should be;
    This means goods must be:

    fit for their normal purpose
    safe
    durable - last for a reasonable time
    have no minor defects
    acceptable in look and finish.
    When deciding whether goods are of acceptable quality, the test is whether a reasonable person would find the goods acceptable taking into account the nature of the goods, the price paid, any information on the goods or the package, anything said by the manufacturer or seller about the goods.

    My beef was that the machine had been repaired twice for leaks and the latest leaqk was huge. I took the machine back, quoted the act. The act states that in the case of a major defect I can choose between a refund or a replacement. And you guessed it, I took the refund.
    Happy days

  27. #27
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    Re: Sunbeam EM6910 self destruct day

    Unfortunately I dont live in NZ...If only I did.

    I did return my Em6910 to get fixed and they replaced the steam pump, The pcb and some other sensor. It was working great until yeaterday, and once again the bloody think won.t texture milk ate all. I could cry. Now I have to drive 70kms to take it in (for the 5th time), be without coffee at home for a week, then go pick it up. Not sure wheather or not to fix it and sell it or just put it in the garage and buy a real machine?

    So ver it!!

    Nick :(

  28. #28
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 677172706771716D6E6D746770020 link=1264678210/26#26 date=1279760071
    Unfortunately I dont live in NZ...If only I did.

    I did return my Em6910 to get fixed and they replaced the steam pump, The pcb and some other sensor. It was working great until yeaterday, and once again the bloody think won.t texture milk ate all. I could cry. Now I have to drive 70kms to take it in (for the 5th time), be without coffee at home for a week, then go pick it up. Not sure wheather or not to fix it and sell it or just put it in the garage and buy a real machine?

    So ver it!!

    Nick :(
    With a full refund in my pocket the Vibiemme Domobar is looking very affordable.... :D

  29. #29
    Sleep is overrated Thundergod's Avatar
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    Re: Sunbeam EM6910 self destruct day

    Quote Originally Posted by 253330322533332F2C2F362532400 link=1264678210/26#26 date=1279760071
    Unfortunately I dont live in NZ...If only I did.

    I did return my Em6910 to get fixed and they replaced the steam pump, The pcb and some other sensor. It was working great until yeaterday, and once again the bloody think won.t texture milk ate all. I could cry. Now I have to drive 70kms to take it in (for the 5th time), be without coffee at home for a week, then go pick it up. Not sure wheather or not to fix it and sell it or just put it in the garage and buy a real machine?

    So ver it!!

    Nick :(
    Nick the Consumer Law in NSW is almost identical to the NZ one.
    Do yourself a favour and have a read of the NSW Fair Trading website.
    That will lead you through how to make a claim against Sunbeam.
    You are entitle to one of the three R"s:
    a) Repair
    b) Replacement
    c) Refund
    The choice of which one, is yours.
    Start here http://www.fairtrading.nsw.gov.au/Consumers/Refunds_and_warranties.html



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