FILTER BASKET STUCK!
We have been noticing that the double shot filter basket gets separated from the handle and lodged up in the group head (the shower where the hot water comes through to enter the coffee puck). On previous occasions, we simply jiggled it and it could be removed, however today it is well and truly stuck up there. I've tried running water through it briefly and tried to pull it out while wearing a rubber glove, which have proven impossible.
This does not happen with the single shot basket and only started this week. We've had the machine a good 6 years or so and never experienced anything like this!
Before I take it in for servicing, has anyone had this issue?