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Thread: Send it back or repair yourself?

  1. #1
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    Send it back or repair yourself?

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Send back your three months old machine for repair under the warranty, or take the chance and repair it yourself?

    I like my espresso machine a lot, and I am also quite addicted to the coffee it produces. It's a Spanish make called Ascaso. It's got some not-so-necessary design features, like the halogen-lit water tank - very Barcelonean, I guess. Now, the light is not working anymore, which is aesthetically annoying but doesn't mean anything apart from that. Talked with the seller, who said something like "it's just a clip-off, clip-on thing", so I just asked to have the part sent over and do the repair myself.

    That was until I got the lid off, and saw the (also very Barcelonean, I suspect) interior, which is if not a mess at least somewhat complicated. The light is, of course, right at the bottom, and I would have to dismantle several wires, tubes, and other stuff to get to it.

    I talked with my neighbor, who is an electrician, and he convinced me to send it back. What would you have done?

    AscasoCS.JPGUnderCS.JPG

  2. #2
    Senior Member Jackster's Avatar
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    Replaced it myself and converted it to a led...
    I have lots of faith in my abilities, and pretty sure i can keep any machine running longer than 90% of repair shops
    Dimal likes this.

  3. #3
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    Oh, well - I see the thread has been moved. :-) I was in fact just asking how you in general approach repairing stuff, especially if the warranty still applies - thus the off topic.
    @ Jackster - good for you, I certainly don't have too much confidence in myself when it comes to electrical stuff. I would have given it a go, had the warranty already expired. You are by the way exposing my inabilities, the light source is, of course, LED, not halogen...

  4. #4
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    I would not be opening it up for fear of having a future warranty claim denied.

    For something purely cosmetic I might live with it and send it back closer to end of the warranty period, that's if nothing else more serious had gone wrong in the meantime.

  5. #5
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    My exact thoughts, Zeezaw. I wouldn't have opened the thing had I not had mail correspondence with the seller where they specifically state that repairing the light myself will not affect the warranty unless of course, I screw up and wreck something while working on it.

  6. #6
    Super Moderator Javaphile's Avatar
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    The machine/class of machine figures very prominently in answering this question, hence the move.


    Java "Wanna do what?" phile
    knastoer likes this.
    Toys! I must have new toys!!!

  7. #7
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    I will probably never again leave my machine with a "professional" I did once and it cost me $100 and they never found the problem! I eventually figured out that the pressure problem was in the valve that switches my machine between plumbed in and the reservoir. The shop I took it to has a very good reputation too.

    So there you go my vote is for you to do it yourself.



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