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Thread: Fault with BES 870 Barista Express

  1. #1
    Junior Member
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    Oct 2018
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    1

    Fault with BES 870 Barista Express

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi guys,

    First post here but I would really appreciate if I could I please reach out to any other owners of a BES 870 for a quick question!

    I've just received a replacement BES 870 which failed after 4.5 yeas of my 5 year warranty and have a potential issue. I've noticed that this machine doesn't go into standby no matter how long I leave it but I'm sure my old one did. I called Breville and explained the issue to which they offered my a new one.

    The thing is I'm not sure the lady on the phone fully understood the issue as she noted down "can't power off" (which isn't the case - just won't go into stand by) so thought I'd see if I'm not dreaming and that it should indeed go into stand by after a set period? I couldn't see anything in the manual and I really don't want to exchange it for another unless it's really faulty.

    Thanks,

  2. #2
    Junior Member
    Join Date
    Nov 2017
    Posts
    24
    Mine has been packed away since I got myself the Flair Espresso.

    And not sure what you mean by standby.

    But I recall that it looked like it was going in to some sort of low power mode when not used for a few minutes. The light goes a bit dim for a few seconds and it will power up again if any of the buttons are pressed in that short space of time.

    But it completely powers down within only a few seconds of the light dimming.

  3. #3
    Senior Member
    Join Date
    Apr 2017
    Posts
    102
    Quote Originally Posted by makenaiboy View Post
    Hi guys,
    ......
    I've just received a replacement BES 870 which failed after 4.5 yeas of my 5 year warranty and have a potential issue. I've noticed that this machine doesn't go into standby no matter how long I leave it but I'm sure my old one did. ...........
    Agree, my 2014 machine had a genuine standby, my 2017 replacement simply turns off after about 10 minutes.



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