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Thread: Sunbeam EM6910 Lights Flashing Forever

  1. #1
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    Sunbeam EM6910 Lights Flashing Forever

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    OK, problemo is ...

    all of a sudden my sunny beam power light would flash like it was heating it - and hot it was - grouphead too hot to keep touching - but would not power on fully - just more flashing - unplug try again - no joy - flashing flashing (the fast flashing not the power down flashing)

    i tried turning it off and powering it on in the cleaning mode and could get water to exit the portafilter but once turned off and on again it still just flashed and flashed!

    Anyone know what may be causing this? thermostat? All nobs are off (steam/water).

  2. #2
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Runfast,

    The "thermostat" is actually a sensor which connects to the logic on the computer board....

    I doubt there is anything you can do.... the microcomputer which drives the beastie has probably had a seizure and will require some surgery.....

    Id say it is time to call in a specialist for resuscitation..... Dr Sunbeam.....

    That is my major concern with these machines..... Everything ( and I mean everything) is controlled by the computer board and when any function stops it probably means a new board.....

  3. #3
    Senior Member Magic_Matt's Avatar
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Have you tried turning it off and on again (at the wall)?

  4. #4
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    Re: Sunbeam EM6910 Lights Flashing Forever

    OK, turned it off overnight at the wall - turned it on this morning and now all the lights illuminate constantly (except the program light at the end) but the red power light flashes constantly- it will now push hot water through the grouphead and hot water spout but all that comes out of the steam wand is cool water!

    Maybee a problem with one of the thermoblocks?

    In warranty still (just)

  5. #5
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Id say it is time to call in a specialist for resuscitation..... Dr Sunbeam.....
    sounds like the steam thermoblock isnt heating so return to sunbeam repairer

    T
    hat is my major concern with these machines..... Everything ( and I mean everything) is controlled by the computer board and when any function stops it probably means a new board.....
    surprising enough the 6900 / 6910 series has very little board problems

  6. #6
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Waiting on a part ... temperature sensor for the steam. :(

    Maybee I need a backup machine for times like these?

    LM Mistral? 8-)

  7. #7
    Senior Member bennett's Avatar
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Mine overnight just stopped working. The standby light keeps flashing but the machine wont start up. Still in warranty. Rang Sunbeam. Very strict with their rules. Will pick up by courier and take to service centre. Quoted 2-3 week turnaround time. I suppose this could still be considered very good service - although I am a bit peeved as I have 700g of fresh coffee which will be stale when I get my machine back ! I dont understand why they dont implement a replacement warranty like they do with every other appliance they sell. I would much prefer to return to the retailer and get a new one - one day turnaround. Maybe its too much too ask and Im just being a whinger.

  8. #8
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Sounds like the same problem I had. The standby light keeps flashing continuously whilst the machine waits for one of the thermoblocks to heat up or for the temperature sensor to accept that the thermoblocks have reached the working temperature.

    After getting mine back with the new temp sensor it would not steam properly and I could not change the steam settings on the control board (it just refused to go into the program setting) So - back to the repairer and I am now waiting on a new electronic control board.

    Cant you use your coffee in a plunger whilst they fix it?

  9. #9
    Senior Member bennett's Avatar
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Yeah I can Im just being a fussy dickhead. I guess its a good opportunity to use fresh coffee in another medium like plunger which can also maybe help me a bit in picking up characteristics etc of certain beans. So there are positives if you look at it that way. Ive calmed down now.

  10. #10
    Senior Member Magic_Matt's Avatar
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Quote Originally Posted by bennett link=1210854838/0#6 date=1214528018
    I dont understand why they dont implement a replacement warranty like they do with every other appliance they sell. I would much prefer to return to the retailer and get a new one - one day turnaround. Maybe its too much too ask and Im just being a whinger.
    I dont think its too much to ask. I suspect that the sheer number of warranty claims and relatively high value of the machine (compared to a $20 toaster) makes it unviable for them to offer something like this though. They could potentially offer a direct exchange with a reconditioned machine (ie, someone elses warranty return) from the service center - but I doubt this would be acceptable to most people.

    Theyve certainly become a lot less helpful and flexible over the past six months...

  11. #11
    Senior Member bennett's Avatar
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Yeah I thought from what I read from previous posts that they were extremely helpful - looks like all that has changed of late - maybe theyre losing too much money. although a loan machine would be nice .

  12. #12
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    Re: Sunbeam EM6910 Lights Flashing Forever

    Quote Originally Posted by bennett link=1210854838/0#10 date=1214533185
    maybe theyre losing too much money. .

    Or it may be the opposite ::)

  13. #13
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    Re: Sunbeam EM6910 Lights Flashing Forever

    At least they sent a courier to collect it!
    With Saeco, Brisbanites have to drive halfway to the Gold Coast to deliver the machine to their agent. And I had to take my Sunbeam to the Brisbane repairer - theres only one - 40 minutes away.

  14. #14
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    Re: Sunbeam EM6910 Lights Flashing Forever

    How old is the machine?

  15. #15
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    Re: Sunbeam EM6910 Lights Flashing Forever

    7 months old

  16. #16
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    Re: Sunbeam EM6910 Lights Flashing Forever

    I find it absolutely unbelievable that we are having so many problems with these sunbeam machines.

    It must be really hurting their brand.

    I am going to sell mine, I have also decided not to purchase the sunbeam grinder and all sunbeam products are coming off our wedding register. This is all due to the issues I have had with this, supposedly, top of the line machine.

    Daniel

  17. #17
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    Re: Sunbeam EM6910 Lights Flashing Forever

    I had exactly the same issue with my Sunbeam, we have had ours for over 4 years so we bit the bullet and bought a new one.

    Tried it this morning and have had issues straight off the bat. This is particularly disappointing as we have absolutely loved our Sunbeam. Back to the shop today for replacement me thinks.

    Nasty phone call from the wife whilst waiting for the train this morning r.e. machine not working. My wife without her long black first thing is extremely frightening

  18. #18
    Rbn
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    Mmm, I would like to have known what the issue was for the OP.

    This same fault has happened with my 6910.
    However, this machine is approx 6-7 years old and has made 6-7000 cups of coffee, so it is not all bad.

    Question is going to be how much will it cost to fix it, at least it is not an "old model", they are still being sold new.
    The only thing that has been replaced on this machine is the steam thermoblock, and the group head seal.


    All fixed, posted in my thread.
    Aha - all lights back on now.
    It was not a sensor, but a blown thermal cut out (fuse).

    $45.00 at the local repair agents and it is all good.
    Last edited by rawill; 30th December 2013 at 09:22 AM.

  19. #19
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    Mine has done exactly the same thing on Boxing Day. Very common fault if you search the forums. Thanks rawill, good to hear there is a possible easy fix sub $100. Much more than that and I fear I'll be tossing good money after bad. I'll take the punt and let you know.

  20. #20
    Rbn
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    Quote Originally Posted by lionfish View Post
    Mine has done exactly the same thing on Boxing Day. Very common fault if you search the forums. Thanks rawill, good to hear there is a possible easy fix sub $100. Much more than that and I fear I'll be tossing good money after bad. I'll take the punt and let you know.
    See my thread on this too, a great write up in reply to my question.
    Full of important info.
    Wish I had read it before I took it in so I could do the testing myself.



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