its normal for the spouts not to line up to the handle, as for the uneven pour the only thing I can think of is that you havent tamped evenly. Are you using the plastic tamper that it comes with - its worth upgrading that... if your tamping is fine and you are sure the coffee is evenly distributed... well all I can think of is that either your machine is on a slight slope or there is something blocking the water flow, either below the basket (e.g. some tape on the basket) or above the showerscreen. Both seem unlikely to me. Or it could be something in the spout :-/
There maybe another explanation which someone more knowledgeable than me will jump in with.