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Thread: Jura E85 - steam????????

  1. #1
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    Jura E85 - steam????????

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi, any help would be appreciated. We purchased a Jura E85 as an upgrade to our Saeco Magic Deluxe which blew a pump and ECU last year. We are having enormous trouble getting the froth right. The machine seems to scald the milk before any decent froth is formed. The company keeps telling us how to froth and has even sent a new nozzle but this is not the issue. We have owned coffee machines since my Dad bought back a Gaggia from Italy in 1979. All of our machines have been able to produce a decent creamy froth except this one. We constantly pull apart the nozzle, clean and have descaled, claris cartridge fitted and only filtered water used and we may fluke a decent froth once a month, but then it goes back to making airy bubbles. This is really frustrating especially when you look at the cost of this now superseded machine. Whats really annoying is that my sister in law at the same time purchased the Sunbeam EM6900 (her first machine) for nearly a quarter of the price of ours and with no experience or technique makes perfect creamy froth each and every time. Any help or advice appreciated, Cheers Anthony

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    Re: Jura E85 - steam????????

    Hi Anthony,

    Ill start by saying that I havent seen a jura E85 except in a picture on the web.....

    I hate to sound flippant or mean, but if you "fluke one" occasionally then the chances are that its not the machine.

    So lets start by finding out a bit more about what you do when youre frothing milk - talk us through your process?



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    Re: Jura E85 - steam????????

    What I mean by fluke one, is that if the nozzle has been pulled apart and thoroughly cleaned with the pipe cleaner the nozzle will then release steam from bottom as well as two holes on each side of nozzle hence dispersing the steam. If I then work the chilled skim milk (it wont froth normal whatsoever) like a surgeon keeping my hand extremely steady with the nozzle just below the surface and to one side as recommended by Jura technical staff then I will possibly get creamy froth. This however will not work twice. The machine seems to have ample or too much pressure shooting mammoth amounts of steam to the bottom of the jug, heating the milk but not frothing it. Im pretty sure that no machine would require you to clean the nozzle to this extent after each use. In fact we had no machine for three months and used a Bamix to froth the milk with better results than the Jura. (By the way the technical staff at Jura are very helpful and pleasant despite the problem remaining)

  4. #4
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    Re: Jura E85 - steam????????

    Just click on one of the sposoring members of this site "Cosmorex" on the left hand side of this web page and talk to Attilio about your problem. Give him a call if you can. He is very helpful and does sell the very machine that you have problems with. He will tell you what you are doing wrong or how you can get the most out of your machine.

    It is a shame you didnt purchase it from him as he would have given you all the instructions you would need to make the perfect coffee.

  5. #5
    TC
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    Re: Jura E85 - steam????????

    Quote Originally Posted by Monti link=1153700818/0#3 date=1153878783
    Just click on one of the sposoring members of this site "Cosmorex" on the left hand side of this web page and talk to Attilio about your problem. *Give him a call if you can. *He is very helpful and does sell the very machine that you have problems with. *He will tell you what you are doing wrong or how you can get the most out of your machine. *

    It is a shame you didnt purchase it from him as he would have given you all the instructions you would need to make the perfect coffee. *

    Id suggest that if you purchased a full package of machine and after sales service, you should be seeing the supplier of your machine. Take it back to him/her and get them to demonstrate that the machine will do the job. It may simply be a matter of obtaining some specific training on your machine. If you got a discount box, then it may be a case of parting with a few bucks to have a professional examine the machine and deliver training on it should it be found to be operating normally.

    I am not crazy on the super-autos....They can produce an acceptable coffee but if youre looking for coffee nirvana, you may struggle...

    2mcm

    2mcm

  6. #6
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    Re: Jura E85 - steam????????

    Just wondering if you have tried the frother attachment in its two different positions. *One position closes off the two side holes which increases the steam velocity out of the nozzle.

    Just a thought.

  7. #7
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    Re: Jura E85 - steam????????

    Thanks for everyones advice, just an update question for any Juraphiles out there, I gave up on the steam nozzle and went for the profi auto cappuccino frother attachment. Result, froth is acceptable but not great however the milk and froth is always tepid. What about if you actually like a warm cappuccino. Does anyone know if you should put milk and froth through the profi twice or is there any adjustment on the machine. The programmable timer on the rotary switch seems to make no difference. Have read and reread manual and searched jura site but not much info on profi auto cappuccino.
    I ponder this question, Is it too much to ask for a warm cappuccino with semi decent creamy froth? Lucky Ive got a good sense of humour.

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    Site Sponsor gilkatho's Avatar
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    Re: Jura E85 - steam????????

    Behmor Brazen - $249 - Free Freight
    Hi Aroev,

    Try the postions on the profi dial, closer to the 2 oclock position for hotter "milch".

    Wayne



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