ECM supplies machines with a 12 month parts warranty and reputable suppliers (like me ;)...and FC for that matter) add our labour free of charge should a fault repair be required during the warranty. Suppliers who dont know their stuff have the option of buying with a parts and labour warranty if they wish.Originally Posted by el espressio link=1147416357/0#0 date=1147416357
I cannot understand why the element should not be warranted and I would query that. It could only fail due to a manufacturing fault or defective boiler water sensor IMHO.
I am certain that ECM will supply the element free of charge to the supplier...Perhaps you paid the $80 for the 15-20 minutes it took your supplier to replace the part?
I think it sounds like you could have chosen a better, reputable dealer? I guess if you pushed to save bucks and buy bargain basement, then its not all that surprising that a less scrupulous supplier might try this on... ::)
CS members have the opportunity to buy at great prices via this forum and we suppliers have great incentive to do our absolute utmost to provide a good deal and good service. A few dollars saved may well come back to bite- as it seems may have happened this time......
Perhaps this may be a lesson to any who feel the need to go in agressively to save that last few cents.... Yet again, a case of caveat emptor...