Just wondering what freight companies CS members have used before, and their experiences they had with them. I live near Lismore in the northern rivers area of NSW, so I would expect any purchase I make, new or used will have to be freighted to me.
Originally Posted by tonyh
Pack n Send is good and very competitive if you book online. I always choose the insurance option, which is a small extra cost. I have had one item damaged in transit and the insurance responded quickly.
Originally Posted by tonyh
You will find that all CS sponsors have arrangements with freight companies and will organise freight for you on a purchase.
Some companies include a level of insurance (usually $1k) with all bookings, some offer optional, others offer none.
We are further protected by an additional transit insurance policy (not cheap, but reassuring to have). We have used it a few times for claims on machines written off (and one stolen- most likely by TNT or one of their employees in Sydney).
I found a site that allows you to put in your details and then provides you with a list of different freight companies, a little hard to get true quotes though until you have the exact box size and weights, the prices quoted for a 25kg item 50mm x 50mm x50mm varied from $50 to up over $300, the two cheapest quotes included $1000 and $1500 of insurance included, the more expensive quotes required you to add and pay more for insurance.
Chris, you will of picked up from different posts that I've made recently that I will be purchasing a grinder/coffee machine set up at some stage, it's looking unlikely that I will be able to get brand new though, the gap from what I want and what I can afford is to large, I have how ever got your page and jetblack's open continually looking at your used and demo stock, checking for any additions to the list, some attractive offers there at the moment, but I'm still a little short. I know you choose not to provide a quote on an item once before for me, saying that freight would put you out of the running, but I will be freighting from somewhere, so I think you could still be competitive.
From my dealings with CS sponsors and bean bay, i have sneaky suspicion that the freight they are offering is very competitive or dare I say subsidised.
It can also be difficult to generalise from people's experiences, at least with respect to stuff going missing. A lot of that comes down to the local franchisee and who they are happy to hire. I had a PVR disappear after the delivery driver told me (on the phone) that he was 'looking at the item as we speak'....only to be told 2 hours later that the item 'was lost'. The vendor sent another. Exactly the same thing happened. The 3rd time, I drove to the local depot and picked it up myself.
Yes- in our case, all pallet freight is subsidised. We wear the cost of marine (transit) insurance, skids, packaging, fuel levies et al. These represent $thousands each year.
Originally Posted by Bazooka
Why pallets? This in this morning from a guy who received his machine last week:
"I was watching the folks at the transport company moving things around the warehouse, and realised quickly that it's a good thing your package you gear with a pallet - they use the forklift for everything...even boxes without pallets."
No wonder stuff gets dropped- and frequently....