:-? I think thats just a tad of an overstatement.
These are minor issues and more likley to be transit related than anything else. The fixes are simple. Its unlikley that they occured on the Grahams bench when he was checking your machine.
Are you using over filtered water? If there are very low levels of dissolved solids, the machine will think it has no water as there is no conductivity through your water.
1. The leak is most likley caused by a loose tank probe. This extends into the tank and is attached to the body of a machine by a lock nut. Check that this has not loosened due to movement. Check also that the tank is pushed fully into the tank coupling
2. The stop is caused by the machine thinking that it has no water and protecting the element from failure. My advice is to disassemble the coupling on the base of the tank and *Check also that there is no plastic impeding the flow of water through the two holes out of the tank and then reassemble.
Youre welcome to call if you need any assistance.