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Thread: Servicing Auto Coffee machine

  1. #1
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    Servicing Auto Coffee machine

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    We have a SAECO Magic Comfort fully automatic coffee maker.

    Can anyone advise me on where I can have it serviced, and the likely price of servicing. Thanks.

    We are generally happy with the machine. Makes great cappocinos, but I find I cant make a strong enough flat white, like you can make with a simple stove type coffee pot.

  2. #2
    Sleep is overrated Thundergod's Avatar
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    Re: Servicing Auto Coffee machine

    Where is the machine located hunter?

    And welcome to Coffee Snobs by the way.

  3. #3
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    Re: Servicing Auto Coffee machine

    Could try calling SAECO and asking for local rep/advice.

    Saeco Australia Pty Ltd
    6/87 Newlands Road Reservoir
    Victoria 3073
    Australia
    Tel.: +61 3 94624949

  4. #4
    hazchem
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    Re: Servicing Auto Coffee machine

    ohh, I hope that you can get a service while Saeco are under administration. There doesnt seem to be much of a problem in the long run as I believe that Saeco Australia will end up as a wholly owned subsidiary of the Italian manufacturer.


  5. #5
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    Re: Servicing Auto Coffee machine

    Saeco are up and running atm, only yesterday had to get a new filter for my san marino lisa and had no problems with service.

  6. #6
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    Re: Servicing Auto Coffee machine

    Quote Originally Posted by hunterrj2 link=1174995833/0#0 date=1174995833
    We have a SAECO Magic Comfort fully automatic coffee maker.

    Can anyone advise me on where I can have it serviced, and the likely price of servicing. Thanks.

    We are generally happy with the machine. Makes great cappocinos, but I find I cant make a strong enough flat white, like you can make with a simple stove type coffee pot.
    FWIW, the Perth agent for SAECO charges around $120 for a service on an Incanto Sirius Digital - this obviously includes filter replacement (which is ordinarily worth $27.50 on its own).

    Hope this helps.

  7. #7
    Senior Groupie LindaD's Avatar
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    Re: Servicing Auto Coffee machine

    I am about to return my Incanto Deluxe back for the 3rd time. *>:(

    It is not extracting coffee, and when it does it takes an awfully long time to do it. I have a feeling that the brewing unit is not working.

    For a machine that costs the amount that it did, I am no way impressed with it, and it is only 16 months old.

    If Saeco dont fix it properly this time, Head Office is going to get a nice long letter from me.

    -Linda

  8. #8
    TC
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    Re: Servicing Auto Coffee machine

    Quote Originally Posted by Maccas_chicka link=1174995833/0#6 date=1177218834
    I am about to return my Incanto Deluxe back for the 3rd time. *>:(

    It is not extracting coffee, and when it does it takes an awfully long time to do it. I have a feeling that the brewing unit is not working.

    For a machine that costs the amount that it did, I am no way impressed with it, and it is only 16 months old.

    If Saeco dont fix it properly this time, Head Office is going to get a nice long letter from me.

    -Linda
    Sorry to hear that Linda- Unfortunately experiences like yours are what I understand are typical for this machine...budget $2-300 per year just to keep them running >:(. Good luck with it and we look forward to the day when you can upgrade ;)..

    2mcm

  9. #9
    Senior Member robusto's Avatar
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    Re: Servicing Auto Coffee machine

    Yes, you pay much not for the quality of the parts in these things...but the sheer AMOUNT of them. And plastic too. Cogs and pulleys and motors to get coffee beans from from A in the hopper to B in the cup and C in spent puck.

    Lots of potential for things to go wrong along the way in my opinion.

    -Robusto

  10. #10
    Senior Member
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    Re: Servicing Auto Coffee machine

    Linda,

    Robusto is correct.... they are just so complex and are built down for a price (albeit what appears to be an expensive price - but not when you look at a quality machine like a Jura.)

    Id agree with 2mcm.... with these machines put quite a bit aside for maintenance..... they might be convenient - but that convenience comes at a huge price!



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