Today the water fill door on the topof the machine won't open. When I push on it, it moves down but stays latched. Anyone else have this happen? I amhoping is something I can fix myself. Really don't want to have to send it in for something trivial.
Single Basket Surface Finish?
Just upgraded from a BES870 to BES980. The inside surface of the single shot basket is a matte grey rather than the polished stainless appearance that I was expecting. Is this normal or a manufacturing defect? The basket works ok but the puck doesn't release very easily.
Originally Posted by thomasdj
Not a design flaw mine is the same. I don’t use mine I can’t get a decent drink out of it. It’s a waste of metal.
Thanks for that; so a design flaw/feature rather than a manufacturing flaw... maybe they wanted a bit of a rough surface to stop the coffee slipping in the basket during tamping.
Yes the double basket gives better results; the single tends to under-extract but I can live with the results after setting grind a bit finer and upping the tamping force.
Yes, it’s not breville specific it is across the board generally except vst/la marzocco 7 g and maybe one or two more. Worth doing a search here as I’m sure I’ve recently read a thread talking about the pain single baskets are. There are good YouTube videos too, Chris baca made an informative video why single baskets have trouble yielding great results.
Maybe I'm the only one to have this happen. Been filling water from the rear, but this is getting to be a nuisance. This is the second Oracle I've had an issue with. First one stopped pumping water after less than a year. Either I'm having exceptionally bad luck or these aren't built so well.
Originally Posted by notslow
I'm coming from a Delonghi Super Auto that made not so good espresso, but has been trucking along for nine years. Still works now, but hard to go back to the taste.
Was given one of these for Fathers Day last weekend. Today when I press the 2 cup it starts the pre-infusion and then stops at 5 seconds and the machine returns to standby.
any ideas whatís wrong?!
I just recently got my Oracle and all is wonderful except the hot water spout pours water so far back that in order to make an americano automatically I have to line up the cup perfectly so the shot pours out at very front of the cup and then the back of the cup has a chance to catch the hot water. Seems strange. I also noticed the 3 holes on the drip tray, which i'm assuming are for guidance of where the shot and water should pour. My shots line up perfectly with the 2 front holes, but the water is way off in the back. Just wondering if anyone else has this issue... Thanks!
call breville 1300 ORACLE
Originally Posted by arenton
Hoping you can help because a few hours of googling has not helped at all!
Got my Oracle yesterday and bought some Axil beans today, roasted 5 days ago. My perfect grind setting seems to be around 28-30 in terms of volume and consistency, but the issue I have been having is that the pour is starting wayyy early, about 5 seconds in (still in the pre-infusion stage!). I can turn the grind down to 20 and the pour starts around 7 seconds, but I get barely even a few drips at this grind setting - massively over extracted and I still can't get it to drop anywhere near the 9 to 14 second window!
Just wondering if anyone else has experienced this because I have yet to find anyone describe this same situation. Any help would be much appreciated.
If your getting approximately 60ml in 25-30 seconds donít worry about it. Does it taste good? Thatís what matters.
i assume your using the double basket. Throw that single down the street
Last edited by Hughie; 21st September 2018 at 12:53 AM.
Reason: Added stuff
Hi Hughie, appreciate the response!
Originally Posted by Hughie
I'm getting approx 60ml in 30 seconds, although I have no accurate way to measure it - I just know what looks right! Taste is good too, but I'm not an expert.
Single or double basket both start pour around 5-6 seconds in. Any ideas what could be causing this? Makes me think it's got something to do with the tamping settings or pre-infusion pressure, but I'm not game enough to mess with the settings! White glove service isn't in my area, but thinking I might take the machine to the parents or the in laws to get Breville's take on the situation.
Out of curiosity, what are your gripes with the single basket?
You can pickup cheap shot glasses online or from spotlight with measurements on them.
I am atrocious at judging volume and tend to end up with too much.
By all means play around with the tamp pressure and time if you want. Just remember what the original settings are.
the auto tamp is pretty shady at times on my machine even with regular cleaning. I have mine set on 1 02 and have a manual tamper nearby to clean the puck up if need be.
your default preinfusion should be 60 7 seconds. I have never touched mine
my grinder took many many kilos to break in and used to float around really bad when I first bought the machine
on average my shots normally drop in 7-9 seconds (never been above 10 iirc) with a naked portafilter but I am weighing my shots (aiming for 1:2 in 25-30 from first drop so my extraction would end up closer to 40 seconds)
if if you want consistency you will probably find you will have to grind a lot finer for a single basket than for the double to get a decent flavoured shot out of the machine.
I am sure there would be other oracle owners that feel differently to me but this is what’s worked for me
Last edited by Hughie; 21st September 2018 at 09:52 AM.
My 4 yr old oracle has just started acting very odd. It was already in need of a new 3 way solenoid because it had been very loud for the last year or so. Anyhow, yesterday the machine was off and a very loud pump sound started and wouldn't stop. Machine was powered OFF! the only way to stop it was to unplug the machine. Powering it on, pressing various buttons, factory reset, all did nothing. After unplugging for a few hours, the machine appeared to be acting normally once again. I was able to pull a single shot and then the problem started again. This time, along with the very loud constant pump noise, the machine continued to heat beyond the set point of 201 and pressing any of the brew buttons had the same effect as trying to press them before you reach brew temp. Then the machine started turning off by itself repeatedly. I think my machine is possessed. Is my main board toast? I'm well out of warranty at this point.
This looks to be a similar problem but I don't have a degree in electrical engineering to understand it I had a laugh Electrical/Electronic Issues - Breville 800ESXL Repair
This seems to be a similar problem to the one I posted just above. I realize your post is from a couple years ago but did you find a solution?
Originally Posted by nvrenuf
Hi, long time lurker.
I'm in the US and my Oracle decided it didn't want to work well. Lots of gurgling noises sporadically and the pump was getting very noisy. Also noticed that the top of the machine got very hot, which I assumed meant a steam line leak. Checked my email archives for bought items and found that it was 23 months old. So a call to Breville solved all the problems.
Got the box and label from them and shipped it off for repair/refurb at no cost. Total time from call to receiving the machine back was 2 weeks. First thing I noticed was how much quieter the pump is so I'm assuming they put a new one in, the top doesn't get as hot as it was and no gurgling. Works just as new! I'm tickled pink!
Breville sent a one-cup filter back with it which I promptly put away. But I noticed that the one-cup is a tapered design and I thought the Oracle didn't like those, only the straight filters.
A wave through my floor to you all in Aus from up here in the States. I'm actually an Aussie who now lives here full time (8 yrs so far), man I miss Gloria Jeans I had a laugh.
Anyway, I am posting here, because despite having had my own espresso machine for around 14 years, (differing ones throughout that time), I feel like I have finally "made it" I had a laugh. I am now the one week old proud owner of a Breville Oracle. My first machine was a sunbeam manual espresso machine, and I loved it, but then as time went on I learnt about auto machines and brought a Saeco and only sold that due to moving to the States. Once here, I bought a Delonghi Super Auto machine (Esam 3500), and I THOUGHT I had finally climbed to the top of the hill and "made it" as far as having a butt kicking machine!
Sadly, i fairly soon realized that Super Auto machines just cant froth milk even half as good as I could do manually on my Sunbeam and Saeco, and so, eventually (after 7 yrs of making do), I sold it and bought the Oracle. I feel like I have just discovered the secret that I am sure most of you have known for years... just how damn good the oracle is!!! So, consider this post an introduction and a Hi and know I was so happy to find this forum, not only to meet fellow Oracle Owners, but fellow Australians who KNOW there is sooooooo much more to coffee than the brown dirty water that Starbucks over here try to pass off as "great coffee".
I"ve got a friend's Oracle which has an intermittent fault with auto-steam. Manual is fine. Auto works or doesn't or reports ERR SERVICE. Any input before I tear into it?
I had ERR SERVICE on screen also, but my whole machine was bricked. Had to send in to espresso fix Balwyn North, VIC.
Originally Posted by sprezzatura
I only tried to replace the steam wand tip too. I rate Breville Oracle as very touchy and delicate "appliances". Should have stuck with the BES920 I previously had.
Ended up not being so happy with its return condition, and getting a full replacement or refund. Now looking at Bezzera Domus with Mazer Mini Electronic grinder.
Originally Posted by bojo
Cant help with your Breville problem.
Regarding your interest in the Bezzera and Mazzer combo, I've had a Domus Galatea for about 10 years, it has been and still is an excellent machine, easy to use, very good espresso and very reliable, have recently replaced a relay and over pressure valve, not bad after nine + years of use, its now performing like a new machine, Casa Espresso have them at the moment at $2500, great value for money in my opinion https://www.casaespresso.com.au/dome...s/bezzera.html
Re the Mazzer, very good grinder, robust and does an excellent job, however there are now other grinders well worth looking at, Compak and Macap both get good reviews.
Good luck which ever way you go.
Bit late, but if an Oracle shows Err on the screen and is non responsive from startup or becomes non responsive during use with Err on the screen, it's the milk temperature NTC in the steam wand that has failed.
Originally Posted by sprezzatura
The NTC's aren't replaceable and the entire wand assembly needs to be replaced. It's a reasonably big job, budget around $100-150 for the wand and 1 hour for installation.
Last edited by bojo; 6th February 2019 at 10:03 PM.
Hi to all, love reading through the forum! I've had my Oracle for around 2 years now, works great mostly. Two weird little things I'd like to check if there's sameness and resolutions:
1. Despite using pre-filtered water in the reservoir and changing reservoir filter, I get white stuff floating on top -- I can see it through the front window. Completely cleaning, fresh water etc. it just comes back
2. Sometimes (not always) it will kettle when heating up
Other than that, it's been consistently awesome! Thanks all.
Well done Bojo, enjoy your new machines.
Originally Posted by bojo
When your organised pics would be good.
In USA...where to buy replacement solenoid for 980/Oracle?
I'm in USA. Looking to buy a replacement solenoid. Can't seem to find one online. My question is whether the solenoid for the 900/920 will work for the 980/Oracle? They look the same.
Originally Posted by nixter
Originally Posted by noidle22
i have started having the pre-infusion issue on my 3yr old machine. I know you mention not to try pump replacement but I live in rural QLD and getting the unit to a service agent is really hard. Had to send back for a problem with the milk frothing function - luckily that was under warranty.
Is the pump replacement definitely a no go? Iím relatively handy having replaced dishwasher and washing machine in the past. If there is a sequence to strip down I could follow.
Does the pump need to be ordered through B or do I get it from the Original manufacturer?
Long delay before pump starts
I've also come across a similar problem on my Oracle Touch.
Originally Posted by nixter
Any time the machine hasn't been used in a while (half an hour? an hour? not sure the exact length) the first pour will have a long ~10 second delay of silence before the pump starts up. The timer, however, continues to count down so this results in significant under-extraction.
Every pour for a little while after this goes fine though. Seems like an issue with the pump starting up.
Only started happening in the last few weeks. Had the machine for almost a year.
Sounds like it's losing self priming ability under preinfusion. Fairly common problem with the BES920s, due to what the machine does to the voltage to get the pump to give less than 100% power. Replace the pump and it'll be all good again.
Hi everyone. First time poster. I have had an oracle BES980BSS for a couple of months now and am having trouble getting consistent shots. It seems as though I will get several good double shots with a great pour then it will go to a fast pour. I then change to a finer grind (24 back to 1-20) and the shots are ok for a couple of pours then only 10ml will come out on the next shots. s this an issue with these machines or my particular machine. Any help would be great.
After 5 years of enjoying my Oracle, it too has started leaking water onto the circuit board and shorting the power. I went to Cosmorex in Canberra thinking they were an authorised repairer, but alas no longer. Said they no longer service Breville machines. It seems there arenít any authorised repair centres in Canberra. Is anyone aware of any? Iíd prefer to avoid a long drive to Sydney to get it fixed if I can help it!
I'd call Breville on Monday and ask them, I couldn't find anything on the Google. Or your other option is I'm in Dunlop visiting family and driving back to Sydney tomorrow if it'll save you one trip.
Thanks for the offer. But Iíll see what Breville have to say on Monday. Cheers.
Originally Posted by level3ninja
In the US Breville will do a flat rate of $499 including shipping both ways for a refurbishment. Donít know if they have something similar in AU.
I am really interested in this fix as I think that's what is wrong with my machine - I can't seem to locate the separate post with guide to fix it however, can anyone help?
Originally Posted by level380
This happened to me as well. The little lock mechanism on the top got stuck due to limescale buildup. It took me a while to open it up, but was a combination of trying to soften the limescale and giving it some knocks to break up the limescale
Originally Posted by notslow