Gday Nick and welcome.
The ECM factory is at Brookvale which isnt too far away from you, depending on what time of the day you leave of course *;).
Give them a bell on the 1300 number which is on the website, and theyll sort something out for you.
Di-Bartoli (a site sponsor) also service ECM machines, and I believe that they have a home service option.
Either way you wont go wrong and your baby will be looked after.
All the best.