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Thread: BFC Giove repairs - just need to vent (and find a new front panel)

  1. #1
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    BFC Giove repairs - just need to vent (and find a new front panel)

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    I didn't think anyone else outside CS would understand.

    I should start by saying that we are currently living in Sri Lanka where we knew the coffee would be terrible and so brought our BFC with us. I'm not sure if it was the constant power surges but one day Giove wouldn't turn on, so I turned to one of the only repairers who are also agents for Lavazza and run a coffee franchise. I figured at least they'd know the internals of a coffee machine. I bet you can see where this is going. Anyway, I was wrong. Pics attached.

    They somehow managed to ahhhh, I can't even explain. Just look at the pictures.

    "I told you so"s not really appreciated right now. It's a developing country and I had limited options.

    Anyone that has any info on how I can get a whole new front panel in - I'd be eternally grateful. I love this fricking machine and I'm not even sure it's in production anymore.
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  2. #2
    TC
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    I can't believe that they dared give it back to you like that Tashie. Unspeakable incompetence.

    We had a write off a long time ago and we *may* still have the chassis hanging around somewhere. If so we can try to harvest the panel for you. I'll ask our tech to have a scrounge around.

    I can't imagine that you would have any other hope of repair. It's a long since discontinued machine to the best of my knowledge.

    Chris

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    Ahh Chris, thanks for giving me a little glimmer of hope. Can't tell you how much it means to me *fingers crossed*

    You'd think they would have been able to just say "sorry, this problem is outside our area of expertise" but no. I'd have much preferred that to this outcome.

    Thanks again for your help Chris, I have emailed BFC in Italy, but I suspect I won't be hearing back from them.

  4. #4
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    You may be better to contact Dave Makin (Axil Coffee) in Melbourne Tashie...

    He might have a leftover which has been plundered for parts. Always worth a try if we don't find ours...

  5. #5
    Senior Member artman's Avatar
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    Yikes.

    If no luck with new panel you could cut a larger neat hole and place a new sub panel over it (in stainless or contrasting black?) and neatly mount the switch and light.

    Cheers

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    Have just emailed him too Chris.

    Hoping it won't come to that artman. Really hoping.
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  7. #7
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    .......aaaaaaaaaand we found it!

    What was that saying about my trash being Tashie's treasure?

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    Senior Member Yelta's Avatar
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    Quote Originally Posted by Talk_Coffee View Post
    .......aaaaaaaaaand we found it!

    What was that saying about my trash being Tashie's treasure?
    Well done Chris.

    Been following this thread with interest.

    Bad luck about the damage Tashie, hope it all works out and you restore the machine to its former glory.

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    Quote Originally Posted by Talk_Coffee View Post
    .......aaaaaaaaaand we found it!

    What was that saying about my trash being Tashie's treasure?
    OMG DAY MADE. Dropping you a PM. Right now you're like some magical combo of the tooth fairy and santa claus! *jumps around with excitement*
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  10. #10
    TC
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    ...oO (an old fat bearded man in a red suit with a pocket full of old teeth...and no coins)...
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  11. #11
    Senior Member readeral's Avatar
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    Woah - was this a switch replacement "effort"?!

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    Quote Originally Posted by readeral View Post
    Woah - was this a switch replacement "effort"?!
    Yup. Because Sri Lanka. *sigh*

  13. #13
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    oO (should I add a can opener to our inventory of tools?)

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    Senior Member Yelta's Avatar
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    Too slow Chris, angle grinder would be the go.

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    It actually looks like they just slammed a screwdriver into the front of the machine.

    But hey, who needs a front panel anyway? *grumble*

  16. #16
    Senior Member Yelta's Avatar
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    Yeah, only cosmetic.

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    Quick update for those of you watching at home.

    Freight looked too messy and expensive in the end and the labour cost alone ran into the hundreds. Fortunately, the company that stuffed up here did manage to source and install a new front panel, though it did take a few months. It's almost unheard of here in Sri Lanka so I think I got lucky.

    Huge thanks to Chris for helping me source a new front panel though fortunately it wasn't needed in the end.
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  18. #18
    TC
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    Quote Originally Posted by tashie View Post
    Quick update for those of you watching at home.

    Freight looked too messy and expensive in the end and the labour cost alone ran into the hundreds. Fortunately, the company that stuffed up here did manage to source and install a new front panel, though it did take a few months. It's almost unheard of here in Sri Lanka so I think I got lucky.

    Huge thanks to Chris for helping me source a new front panel though fortunately it wasn't needed in the end.
    Good good Tashie.

    Glad it's been resolved for you...

    Im curious to know/see what they actually did given that the front panel of the Giove is integral to the chassis and is not replaceable as such? Pics?

    Chris

  19. #19
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    Sorry, I keep forgetting to check CS now that I have a functioning and aesthetically pleasing coffee machine once more.

    From my understanding they replaced part #6 from the diagram below?
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