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Thread: Bezzera Domus Galatea bites the dust.

  1. #1
    Senior Member Yelta's Avatar
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    Bezzera Domus Galatea bites the dust.

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    But not down and out.

    Looking forward to my morning brew, about 10 days ago turned the machine on, dead, nuthin, zilch, all systems were not go.

    After a little thought realised this particular problem was beyond my capability, my wife (Heather) was headed for Adelaide a couple of days later, so had her drop it of at Complete Cafe Services, two days later received a call from Domenic,from CCS, control box stuffed, bugger, he gave me an idea of the repair cost, I told him to go ahead.

    Three or four days later received an SMS advising me the machine was ready to collect, Heather was in Adelaide again yesterday, picked the machine up and arrived home with it yesterday around 6PM, needless to say, after setting up on the bench it was immediately pressed into service, everything in the garden seems rosy, great celebration, the machine seems to be functioning as it should and the coffee is just as good as ever.

    So! what was done, apart from replacing the control box/board $295 it was given a general service, i.e. group head seals, pressure, temp, pump etc checked, all OK.

    Total cost $476 not insignificant, however a whole lot better than the cost of a new machine.

    In 9.5 years of use this has been the first major repair, so, cant complain.

    Domenic at CCS did a good job, from drop off to ready to be collected about 4 days, that's pretty darned good.


  2. #2
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    Serviceability is of the things many people donít appreciate in relation to quality coffee machines when compared with the Harvey Norman type machines.

    A good semi commercial machine like an E61 is fully serviceable and can be used for many many years, particularly if you use treated water and have a preventive maintenance done every couple of years.
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  3. #3
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    Quote Originally Posted by herzog View Post
    Serviceability is of the things many people don’t appreciate in relation to quality coffee machines when compared with the Harvey Norman type machines. .
    And in my view that is what makes extended warranty essential when buying an appliance machine, the longer the better.
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  4. #4
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    Title is a little misleading. I thought it was gone beyond repair (which seemed strange). Should change the thread title to "Death and Resurrection of the Domus".

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    Exactly. This grade of machines rarely ďbite the dustĒ. It would be more accurate to say it needs servicing.

  6. #6
    Senior Member Yelta's Avatar
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    "bite the dust" to fall so that your body hits the ground heavily:

    I'm not going to try to justify or even attempt to explain the title, on reading the original post what happened is pretty bloody obvious.

    I knew the thread was headed for the scrub the minute it went into extended warranties for appliances.

    Another positive post that has immediately turned negative, I sometimes wonder why I even bother.

    Antony from Casa Espresso obviously got the message.

  7. #7
    Senior Member flynnaus's Avatar
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    Yes, the control board on my Giotto <insert preferred term here> a couple of years ago. similar story, a replacement and service by Jetblack got me back on the path to espresso nirvana again but had to dust off the old Sorrentina Atomic to perform duties in the meantime. So what did you use in the four days you were Bezzera-less Yelta?

  8. #8
    Senior Member noidle22's Avatar
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    I'd wonder why you would bother as well.

    Your expensive machine broke down after many years of use, you had it serviced by a service centre who turned it around in an acceptable period of time for a reasonable cost and you are back to using the machine.
    Standard fare for hundreds of people every day in Australia.

    Nobody was trying to derail the thread in a negative way, rather try to find some meaning to why this thread even exists I would say by commenting on how appliance machines aren't a durable or as serviceable as, say, for example a Bezzera Domus Galatea.

  9. #9
    Senior Member Erimus's Avatar
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    Quote Originally Posted by flynnaus View Post
    Yes, the control board on my Giotto <insert preferred term here> a couple of years ago. similar story, a replacement and service by Jetblack got me back on the path to espresso nirvana again but had to dust off the old Sorrentina Atomic to perform duties in the meantime. So what did you use in the four days you were Bezzera-less Yelta?
    Dollars to donuts Yelta was French Pressing
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  10. #10
    Senior Member Yelta's Avatar
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    Quote Originally Posted by flynnaus View Post
    So what did you use in the four days you were Bezzera-less Yelta?
    As Erimus guessed, French press was the go until my supply of fresh beans ran out, saw no point in roasting again at this stage so for the last few days switched to, wait for it, Hibiscus tea have to say, by the time the machine arrived home I was tonguing for a decent brew.
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    Quote Originally Posted by Yelta View Post
    Another positive post that has immediately turned negative, I sometimes wonder why I even bother.
    Wow, Yelta I think youíve really misunderstood where this went.

    I was making the positive point that your experience shows that good quality (ie: non appliance brand) machines like Bezzera are eminently serviceable and can be kept running indefinitely with the occasional service.

    Contrast this with the appliance brands that usually end up as landfill after 3-5 years.

    Sometimes itís hard to assess the tone from words on the screen, but let me clear that up now: I was praising the serviceability and longevity of your machine.
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  12. #12
    Senior Member Yelta's Avatar
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    Quote Originally Posted by herzog View Post
    Wow, Yelta I think youíve really misunderstood where this went.

    I was making the positive point that your experience shows that good quality (ie: non appliance brand) machines like Bezzera are eminently serviceable and can be kept running indefinitely with the occasional service.

    Contrast this with the appliance brands that usually end up as landfill after 3-5 years.

    Sometimes itís hard to assess the tone from words on the screen, but let me clear that up now: I was praising the serviceability and longevity of your machine.
    Thanks for the response Herzog, I obviously misunderstood your message.

  13. #13
    Senior Member simonsk8r's Avatar
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    Ah sorry to hear bout the machine having a snooze Yelta, but AWESOME it's back up and running, yay! A cracker of a machine huh!
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  14. #14
    Senior Member Yelta's Avatar
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    Quote Originally Posted by simonsk8r View Post
    Ah sorry to hear bout the machine having a snooze Yelta, but AWESOME it's back up and running, yay! A cracker of a machine huh!
    Sorry Simon, missed this post, thanks, better late than never.
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    Senior Member ozscott's Avatar
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    Nice on Yelta. I have read a few times that Bezzera guarantee parts for life (of owner?)...Great that you can get parts. That was an important part of my decision to go Bezzera.

    Cheers
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  16. #16
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by Yelta View Post
    Sorry Simon, missed this post, thanks, better late than never.
    Ah all good mate , hope it's still goin' strong!

  17. #17
    Senior Member Yelta's Avatar
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    Quote Originally Posted by ozscott View Post
    Nice on Yelta. I have read a few times that Bezzera guarantee parts for life (of owner?)...
    Not as far as I'm aware, normal guarantee, 12 months I believe.

    I spent very little on mine until well into year 9.

  18. #18
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    Yelta I think he means they guarantee parts availablity for the life of the machine

  19. #19
    Senior Member ozscott's Avatar
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    Yes I did sorry. Poor wording on my part.

    Cheers

  20. #20
    Senior Member Yelta's Avatar
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    Quote Originally Posted by level3ninja View Post
    Yelta I think he means they guarantee parts availablity for the life of the machine
    Fair nuff! went right over my head.

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    My son works for Joyce Mayne (Hervey Norman's sister in retail!)and told me they no longer offer extended warranty for the coffee machines, simply because people won't get them regularly serviced. So many breakdowns would be avoided if folk just had a yearly service and seals replaced etc. simples! my coffee machine cost more than my car! I get that serviced regularly.
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  22. #22
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    Yelta I'm sure more than a few of us have had to suffer while our machines have been out of action it's never easy the pure hate is instant gave me the motivation to get my old Expobar up and running again.

    It's impressive that you haven't had to do any other major repair on your machine in the 9.5 years if you break it down that's only cost you $50.10 per year on top of whatever else you've put into it.... That's a hell of a lot better than anything electronic I've ever bought.
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  23. #23
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Hoggy42 View Post
    Yelta I'm sure more than a few of us have had to suffer while our machines have been out of action it's never easy the pure hate is instant gave me the motivation to get my old Expobar up and running again.

    It's impressive that you haven't had to do any other major repair on your machine in the 9.5 years if you break it down that's only cost you $50.10 per year on top of whatever else you've put into it.... That's a hell of a lot better than anything electronic I've ever bought.
    G'Day Hoggy, this thread is 12 months old now, I've since had a relay fail another $100 approx, regardless, I certainly don't regret my choice.

    Excellent machine in my opinion.

  24. #24
    Member Hoggy42's Avatar
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    Quote Originally Posted by Yelta View Post
    G'Day Hoggy, this thread is 12 months old now, I've since had a relay fail another $100 approx, regardless, I certainly don't regret my choice.

    Excellent machine in my opinion.
    Shows how much attention I was paying.... I just saw July at the top clearly didn't notice the 11th or the 2018 part I had a laugh

  25. #25
    Senior Member ozscott's Avatar
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    Quote Originally Posted by Suepergran View Post
    My son works for Joyce Mayne (Hervey Norman's sister in retail!)and told me they no longer offer extended warranty for the coffee machines, simply because people won't get them regularly serviced. So many breakdowns would be avoided if folk just had a yearly service and seals replaced etc. simples! my coffee machine cost more than my car! I get that serviced regularly.
    I suspect the problem is that most people buy the so called.super autos that are complex and often poorly built with a lot of electronics to boot . As opposed to the Italian or similar higher end manual machines that are heavily built like with commercial or similar components - for those machines there is nothing to service as such. Group seals over time will get hard and leak and can be easily changed at home. Steam seals last for many years and again can easily be changed at home but there is no need for yearly servicing of most well built manual machines running a high quality water filter.

    Cheers
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  26. #26
    Senior Member Yelta's Avatar
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    Quote Originally Posted by ozscott View Post
    I suspect the problem is that most people buy the so called.super autos that are complex and often poorly built with a lot of electronics to boot . As opposed to the Italian or similar higher end manual machines that are heavily built like with commercial or similar components - for those machines there is nothing to service as such. Group seals over time will get hard and leak and can be easily changed at home. Steam seals last for many years and again can easily be changed at home but there is no need for yearly servicing of most well built manual machines running a high quality water filter.

    Cheers
    I tend to agree, particularly with electronics, I avoid electronic bells and whistles wherever possible, even with Italian machines, its the electronics that do and will eventually fail, as with my Bezzera, the two parts that have failed have been a control box and a relay, the more touch pads, displays etc you add the greater the chance of failure, I know others disagree, I feel the same about grinders as well, KISS.
    Einstein-Simple-9604web.jpg
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  27. #27
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Suepergran View Post
    My son works for Joyce Mayne (Hervey Norman's sister in retail!)and told me they no longer offer extended warranty for the coffee machines, simply because people won't get them regularly serviced. So many breakdowns would be avoided if folk just had a yearly service and seals replaced etc. simples! my coffee machine cost more than my car! I get that serviced regularly.
    Its a shame many others don't share your views Supergran.

  28. #28
    Senior Member Lyrebird's Avatar
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    Quote Originally Posted by Yelta View Post
    I avoid electronic bells and whistles wherever possible, especially with Italian machines, its the electronics that do and will eventually fail,
    FIFY.

    If one were to rank electronic engineering skill by nationality, Italy would not be in the "A" list.
    Last edited by Lyrebird; 9th July 2019 at 08:31 PM.

  29. #29
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Lyrebird View Post
    FIFY.

    If you were ranking electronic engineering skill by nationality Italy would not be in your "A" list.
    I'm not, and I don't take kindly to being misquoted.

    This is what I said
    "I avoid electronic bells and whistles wherever possible, even with Italian machines"

  30. #30
    Senior Member ozscott's Avatar
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    Quote Originally Posted by Lyrebird View Post
    FIFY.

    If you were ranking electronic engineering skill by nationality Italy would not be in your "A" list.
    I have a 30 year old FAEMA Due 2 group commerxial 24 hour per day 7 day per week cooking away until.recently. Both electronic volumetric pads still worked - all buttons. Just one anecdote but not a bad one.

    Cheers

  31. #31
    Senior Member Lyrebird's Avatar
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    Hi Yelta, "FIFY" means "Fixed It For You", often used facetiously (as I did).
    Last edited by Lyrebird; 9th July 2019 at 08:59 PM.

  32. #32
    Mal Dimal's Avatar
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    It is not Electronics per sť that is the problem, it is that most equipment of this type use inadequately rated components, poor design considerations and to a minimum price standard. It is unfortunate that all electronic equipment seems to get labelled as unreliable and 'bound to fail' mostly because of cost considerations and the overriding belief that the bare minimum will suffice.

    Properly specified, well designed and using good engineering principles, electronic equipment has proven to be more reliable than any mechanical equivalent. This is based on several decades of experience in industrial, mining and mineral processing industries.

    Mal.
    Last edited by Dimal; 10th July 2019 at 02:03 PM.
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  33. #33
    Senior Member noidle22's Avatar
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    Quote Originally Posted by Yelta View Post
    I'm not, and I don't take kindly to being misquoted.

    This is what I said
    "I avoid electronic bells and whistles wherever possible, even with Italian machines"
    You need to relax. It's banter.

  34. #34
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    Quote Originally Posted by Dimal View Post
    It is not Electronics per sť that is the problem, it is that most equipment of this type use inadequately rated components, poor design considerations and to a minimum price standard. It is unfortunate that all electronic equipment seems to get labelled as unreliable and 'bound to fail' mostly because of cost considerations and the overriding belief that the bare minimum will suffice.

    Properly specified, well designed and using good engineering principles, electronic equipment has proven to more reliable than any mechanical equivalent. This is based on several decades of experience in industrial, mining and mineral processing industries.

    Mal.
    Value engineering is the bane of product improvement.....

  35. #35
    Senior Member Erimus's Avatar
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    Quote Originally Posted by noidle22 View Post
    You need to relax. It's banter.

    The original sketch seems to have disappeared off Utube, so we are left with this...


  36. #36
    Senior Member CafeLotta's Avatar
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    Quote Originally Posted by Dimal View Post
    It is not Electronics per sť that is the problem, it is that most equipment of this type use inadequately rated components, poor design considerations and to a minimum price standard.
    Moisture and heat inside coffee machine cases don't play well with electronics like PIDs and control boxes and yet some quality brand name manufacturers still insist on venting safety/relief valves internally. PIDs mounted at a higher level than these valves are more likely to be exposed to moisture as well as internal heat. One current machine even has the PID mounted almost directly above the safety valve. Mounting PIDs right next to hot steam lines doesn't seem to be the best idea either. The VBM Jr has the steam line almost on top of the control box which can't be good for longevity?
    Last edited by CafeLotta; 10th July 2019 at 09:29 AM.

  37. #37
    Senior Member Yelta's Avatar
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    [QUOTE=Erimus;655557]The original sketch seems to have disappeared off Utube, so we are left with this...

    This the one your after?
    https://www.dailymotion.com/video/x3v9z74

  38. #38
    Mal Dimal's Avatar
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    Quote Originally Posted by CafeLotta View Post
    Moisture and heat inside coffee machine cases don't play well with electronics like PIDs and control boxes and yet some quality brand name manufacturers still insist on venting safety/relief valves internally. PIDs mounted at a higher level than these valves are more likely to be exposed to moisture as well as internal heat. One current machine even has the PID mounted almost directly above the safety valve. Mounting PIDs right next to hot steam lines doesn't seem to be the best idea either. The VBM Jr has the steam line almost on top of the control box which can't be good for longevity?
    most equipment of this type use inadequately rated components, poor design considerations and to a minimum price standard
    One of the reasons I added this into the statement...

    Mal.
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