Originally posted by 1F3E353532285B0 link=1252125847/19#19 date=1252202803
I was apologising for not fulfilling the patrons request, and I didnt mean the counter-offer to sound snide, I guess its the lack of non-verbals in written communication.
As far as the customers rights go, that (IMO) is a choice for the restaurant. Some places will undoubtedly choose to uphold their standards and others will choose to serve bad food cause thats the way their patrons want it. (And I use "bad food" deliberately, as I see coffee that has the "sh-t steamed out of it" as being much more than just a "choice" about style.)
While I have only limited experience in running restaurants and with others in the hospitality business, I would have to say that the places with standards they will not violate, are where Id prefer to eat or work.
I know that as a cook (I was never a chef) I wouldnt take requests to ruin the taste of my hard-worked-for dishes very kindly.
Greg


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