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  • new to owning a cafe, need help

    Hi guys,

    I need help with a major issue at my new cafe. Im a new owner and the cafe is managed. I recently noticed that my close competitor is making much better coffees (as per customers feedback) than we do. I have checked and noticed that my competitor is using the same coffee machine and grinder (not sure about the setting).

    The issue is that people tend to think their coffee is more creamy than ours! I just bought a coffee from them and it was actually creamy (skim) but mostly fine froth.

    I know my barista is experienced but I think the machines setting is not right? We use the same kind of milk, coffee, grinder and machine.

    So to make the story short, I need a referral to a major specialist and machine experts to visit the shop and maybe check the timing or setting (I think there is too much water in each shot).

    Im sorry if I couldnt explain the technical terms but I was wondering if anyone can refer me to an expert in Sydney?

    Machine: Wega POLARIS EVD (3 group)

    Please guide me to the right area to find experts. Cheers

  • #2
    Re: new to owning a cafe, need help

    Originally posted by 457368773273010 link=1283854181/0#0 date=1283854181
    Please guide me to the right area to find experts.
    Your coffee supplier is the best person to speak with and should be capable of providing you with assistance.

    Comment


    • #3
      Re: new to owning a cafe, need help

      Thanks Dennis, Ive spoken to them but they only supply coffee and have no other services. They asked me to contact the machine manufacturer. But machine is not faulty, I think it needs tuning but im not the expert.

      Cheers

      Comment


      • #4
        Re: new to owning a cafe, need help

        Perhaps your barista needs some additional training to get the best out of the equipment he is using.

        Comment


        • #5
          Re: new to owning a cafe, need help

          Originally posted by 647166666D6E626D030 link=1283854181/3#3 date=1283855412
          Perhaps your barista needs some additional training to get the best out of the equipment he is using.
          Agreed,

          The term barista is applied far too readily and it sounds like some training would help. A true barista should be capable of working around the limitations of a machine and extracting the best from average beans to produce a good result in the cup. A button pusher on the other hand can turn brilliant beans into swill and will be the first to blame the tools. Which do you have? :-?

          Also, if your coffee company has no interest in their product other than getting their invoice paid, ditch them. I suspect it paints a picture of the quality of their product as well.

          Comment


          • #6
            Re: new to owning a cafe, need help

            Out of interest, where are you located? Maybe someone from here could help you out a little?

            Comment


            • #7
              Re: new to owning a cafe, need help

              DRIV3R

              If you your current coffee supplier is unwilling to come out and assist I would be shopping around for a new supplier. Your essential equipment e.g machine and grinder should be of the utmost priority to your supplier as this is what their coffee is made on.

              This should only be the tip of the iceberg with other concerns like customer demographic for correct coffee blend/origin choice, staff training, cleaning procedures, storage, drinks receptacle etc all being reviewed and constantly updated.

              Id definitely recommend looking elsewhere especially considering your nearest competitor is using the same coffee.

              Roger
              Supreme Roasters

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              • #8
                Re: new to owning a cafe, need help

                Originally posted by 76405B440140320 link=1283854181/2#2 date=1283855104
                Thanks Dennis, Ive spoken to them but they only supply coffee and have no other services.
                Originally posted by 655753425D5C5A575356320 link=1283854181/5#5 date=1283856217
                Out of interest, where are you located? Maybe someone from here could help you out a little?
                If youd like to contact me on 0404 049 812 I may be able to arrange a visit - no obligation.

                Cheers
                Den

                Comment


                • #9
                  Re: new to owning a cafe, need help

                  Thanks guys, youve all been great. I will look into another supplier. Cheers

                  Comment

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