The course was due to start at 10:00am at the Medina Grande in Melbourne.
We were asked in the confirmation email to turn up 10 minutes early, I got there 20 minutes early and was the second person to arrive there. The Medina staff told us that no-one from Sunbeam had turned up and that they normally get there at 8:30am to set up.
Lots of machines on one bench, not plugged in or prepared. Milk on ice (presumably set-up by the hotel) and water.
Another 10 people turned up.
I waited until 10:10am, left my name and phone number on the message pad and left.
It was a pretty disappointing experience and doesnt speak very well of Sunbeams customer focus
On the upside, I took the opportunity to go to Di Bella Coffee in North Melbourne to have, and buy some coffee.
We were asked in the confirmation email to turn up 10 minutes early, I got there 20 minutes early and was the second person to arrive there. The Medina staff told us that no-one from Sunbeam had turned up and that they normally get there at 8:30am to set up.
Lots of machines on one bench, not plugged in or prepared. Milk on ice (presumably set-up by the hotel) and water.
Another 10 people turned up.
I waited until 10:10am, left my name and phone number on the message pad and left.
It was a pretty disappointing experience and doesnt speak very well of Sunbeams customer focus

On the upside, I took the opportunity to go to Di Bella Coffee in North Melbourne to have, and buy some coffee.

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