Is it just me or is McCafe still shocking....

[paulvin]

So I thought I would give McCafe another chance seeing they just won some award, changed their beans, and will replace a crap coffee.

So I pull into the local McCafe (mainly because they have a kids play pen), and order a standard size cappuccino. What I get is a skyscrapper mug with coffee flavored milk. Their response was they dont have any normal size cups. Hmm.

So I tell them make it a small, and what do I get: another massive mug. At this point I gave up and left. So crap coffee (still), And worse service.

Did they buy their award or were they the only candidate?

[Angusw15]

Re: Is it just me or is McCafe still shocking....

According to their ad they now hire "baristas". But 2 coffees for the price of 1 is better than 1 crap coffee and no replacement I suppose. ;D As for as competition, they have to beat Staryucks, unGlorious, Hungry Hacks and Subway. Its something but still not the place to go to if you ask me to have something to eat with your coffee.

[booffa]

Re: Is it just me or is McCafe still shocking....

It is shocking that still poeple goto Maccas expecting a good coffee.

[Thundergod]

Re: Is it just me or is McCafe still shocking....

According to their ad they now hire "baristas".

You can get a nationally recognised barista certificate for a half a day course and less than $100.

[sidewayss]

Re: Is it just me or is McCafe still shocking....

Not only that, these courses fail to teach consistency.
Plus over time these young ones develop habits of their own, including laziness without proffesional follow up, and that results in coffee that is variable from day to day and whoever is behind the machine.

Gary at G

[Dennis]

Re: Is it just me or is McCafe still shocking....

Gary, from what Ive seen, I think that people who work at McDonalds (young or old) could never be considered lazy.

[Angusw15]

Re: Is it just me or is McCafe still shocking....

You can get a nationally recognised barista certificate for a half a day course and less than $100.

I have one, and trust me you dont want me making you your coffee! ;D I never perfected heating the milk properly. In these courses as long as you pay the $80 and look like your trying, theyll give the certificate to you. They also dont spend enough time teaching the basics if you ask me. After 1 hour of basics, they start telling you how to make all the different coffees (lattes, capps, macchiatos, mochas, flat white e.t.c)  > After 3 hours, I still didnt know the difference in milk of a latte and cappuccino and they didnt once mention anything about a ristretto.

[barrel]

Re: Is it just me or is McCafe still shocking....

Are the machines still auto? From what I can tell they look like it. The "Barista" simply heats the milk.

I saw a pour blond soooo early the other day and they just let it go.

I dont expect McDonalds to make consistantly good coffee, I just wish they wouldnt lay claim to the fact that they do.

[Angusw15]

Re: Is it just me or is McCafe still shocking....

Id say so, IIRC I turned a knob to start the milk steamer/heater (or whatever the correct terminology is)

[Forte]

Re: Is it just me or is McCafe still shocking....

McCafe ..........time for you to go to church.

[mobbarley]

Re: Is it just me or is McCafe still shocking....

Its not you - and McDonalds should be whipped for their constant false advertising.

[Rocky]

Re: Is it just me or is McCafe still shocking....

Bad coffee, and a lot of other things besides, is not about "inability" its about "dont care". If you recruit all your staff from a cohort that "doesnt care" you will never get a good product.
When you complain and get the same outcome again, you know that they just dont care. It will never change.

[sidewayss]

Re: Is it just me or is McCafe still shocking....

Gary, from what Ive seen, I think that people who work at McDonalds (young or old) could never be considered lazy.

Trust me Den, in this neck of the woods they are lazy in the McCafe section.
In the burger section though, they do churn out burgers n chips with great consistency and enthusiasm.

I decided to go to Maccas twice in 2 weeks for a meal and coffee because i read in Beanscene about Scotties subject about Mc Donalds big apology.

Muffin not too bad. Cappuccino came to me with as much sprinkles on the saucer and on the top, froth flowing down one side of the cup handle
Thats lazy technique in my book.

During my meal break, evening staff started showing up in their uniform half done up and sat around the cafe section with their facebook open on their mobiles. The resulting chatter of course took over the comparative serenity of the background music.
One of them decided to take her shoe off to change the band aid on her foot next to my table. :

As a person who works in the hospitality industry, i promptly spoke to the manager after my meal and politely gave him my feedback of my experience.

I support the coffee culture wherever they are.
We dont expect McCafe to make leading edge beverages.
As long as they stay consistent and make a good cuppa with care, then customers have no cause for complaint.

Gary at G

[trentski]

Re: Is it just me or is McCafe still shocking....

You guys must be fussy, McDs won an award for their new coffee ;D

[fractalsonfire]

Re: Is it just me or is McCafe still shocking....

You guys must be fussy, McDs won an award for their new coffee ;D

They see me trollin, they hatin

;D