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  • #16
    Re: Ouch! You burned my tongue!

    In my previous place of employ, all beverages hot or cold were required to be in a cup/mug that had a lid. For the protection of other people and also the equipment (read computers) as per the OH&S guidlines that were developed after a risk assesment was done.

    Edit: However common sense should always prevail. 8-)

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    • #17
      Re: Ouch! You burned my tongue!

      You could have been a bit more diplomatic, but considering the stress I can understand you being a bit grouchy.

      Another thing that should be pointed out is that if you have burned your tongue to the point that it is blistered and sore for a few days after, you can sue them for negligence (inadequately trained/ too hot milk) and personal injury (the burn itself). You point this out nicely and explain that you are not one to do this - or even send them a letter, but the next person this happens to may decide to sue and they will take notice.

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      • #18
        Re: Ouch! You burned my tongue!

        Originally posted by Bon link=1165641557/0#6 date=1165730826
        robusta,

        I believe its your fault you burnt your tongue... especially considering you sat there and watched her make the whole thing. If the alarm bells are going off, wouldnt the first thing you do when you receive it is hold the mug in your hand to see how hot it is? Obviously if its too hot too hold, its going to be too hot to drink!
        I see where you are coming from, Bon, but that is scarcely the point. The point being the ineptitude of establishments which charge money and  provide an inferior service/product. Ninety degrees steaming. Yep, thats what theyve been told is the correct temperature.

        Secondly, I waited...and waited...and waited....with the lid off....until the mug felt reasonably safe. Obviously not long enough.

        Third, why are you so bent on excusing the inexcusible?  This forum is  about rising above tolerance for all things inferior related to coffee.

        I fork out $3.30 for a latte, and I have every right and expectation as a consumer to be served a latte which is not injurious to my health or palate.  I fork out similar cash for toast, and I have every right and expectation to be served material fitting the accepted definition of toast.

        When whats served does not concur with the accepted definition, then if we cop it sweet like tractable sheep ---standards never rise to an acceptable level.

        PS: its RobustO -- with an O

        PPS: MochaMaster points out its been 666 days since I joined coffeesnobs...no wonder Im freeling diabolical!

        Comment


        • #19
          Re: Ouch! You burned my tongue!

          Originally posted by MM-MochaMaster link=1165641557/0#13 date=1165807602
          Originally posted by grendel link=1165641557/0#12 date=1165807061
          Originally posted by MM-MochaMaster link=1165641557/0#11 date=1165804287

          The tick sheet to leave at cafes??? Sounds like a good idea at first, but I think it carries a high level of risk. CoffeeSnobs is a catchy name, but I imagine the "Snob" part of it was intended to be a bit of a p***-take, but not too literal - this could get the name out there as literally snobby. I also think it has the ability for "self proclaimed experts" to go around proclaiming themselves a bit too much.

          Mocha"Understated is better"Master
          Ahhh - I reckon there is a way to do it without being preachy, snobbish etc. If someone will start the list of coffee must dos then Ill happily write up a draft and post it up for comment.

          Tact. Some people have it. Some dont. You appear to.

          Would that be in triplicate? One for the establishment, one for the snob, and one for coffeesnobs to compile a database?

          Mocha"Database R Us"Master

          (Ill stop borrowing from our american friend now)
          One of my common words at work is the use of the word "tact" spelt t.a.c.t and while I might say t.a.c.t , it is infact short for and means " Technical Ass Covering Today " It is almost as common and our HR and Management when they employ people on MERIT. Mates Employed Regardless of Intellect or Talent.

          I think I need a coffee... Off topic again.

          Comment


          • #20
            Re: Ouch! You burned my tongue!

            As far as owing a cafe goes i can say that we dont get to many grumpy / rude customers - and on the odd occasion that we do get one, I have no hesitation in saying:

            "Sir / Madam" (I only say that when I really dont like someone)
            "Perhaps you would be better serviced elsewhere?"

            i.e. piss off!

            Ive also physically ejected a number of patrons (but not for awhile) - but believe me, they deserved it!

            Comment


            • #21
              Re: Ouch! You burned my tongue!

              Originally posted by robusto link=1165641557/15#17 date=1165830884
              I see where you are coming from, Bon, but that is scarcely the point. The point being the ineptitude of establishments which charge money and provide an inferior service/product. Ninety degrees steaming. Yep, thats what theyve been told is the correct temperature.

              Third, why are you so bent on excusing the inexcusible? This forum is about rising above tolerance for all things inferior related to coffee.

              I fork out $3.30 for a latte, and I have every right and expectation as a consumer to be served a latte which is not injurious to my health or palate. I fork out similar cash for toast, and I have every right and expectation to be served material fitting the accepted definition of toast.
              I didnt see your thread as a general-wide thing on the standard of coffee here in Oz, but more about your tongue being burnt... excuse me if I got it wrong.

              Im not happy with the current coffee standards, nor am I willing to accept them... I used to have a local cafe I would visit every day, but as my pallette picked up I realised how bad the coffee actually was (major problem here was the beans & their freshness). In the end, my friend & I subtly told the owner we didnt think the beans much were chop - we thought wed have some pull over him as he asked us how the coffee was when the new baristas were getting trained up. He didnt seem willing to listen, so we chose to walk and have never been back in there and had a coffee since, only food very occasionally.



              Comment


              • #22
                Re: Ouch! You burned my tongue!

                [
                [/QUOTE]
                I see where you are coming from, Bon, but that is scarcely the point. The point being the ineptitude of establishments which charge money and  provide an inferior service/product. Ninety degrees steaming. Yep, thats what theyve been told is the correct temperature.

                Secondly, I waited...and waited...and waited....with the lid off....until the mug felt reasonably safe. Obviously not long enough.

                Third, why are you so bent on excusing the inexcusible?  This forum is  about rising above tolerance for all things inferior related to coffee.

                I fork out $3.30 for a latte, and I have every right and expectation as a consumer to be served a latte which is not injurious to my health or palate.  I fork out similar cash for toast, and I have every right and expectation to be served material fitting the accepted definition of toast.

                When whats served does not concur with the accepted definition, then if we cop it sweet like tractable sheep ---standards never rise to an acceptable level.

                PS: its RobustO -- with an O

                PPS: MochaMaster points out its been 666 days since I joined coffeesnobs...no wonder Im freeling diabolical![/QUOTE]

                Do you go to KFC and tell them how they should make there chicken.
                If that is how they like to serve There food and coffee then its there choice not yours no matter how wrong it is.

                LE

                Ps i always double check the temp of coffee im drinking if i have milk in it.

                Comment


                • #23
                  Re: Ouch! You burned my tongue!

                  The difference is that KFC advertise what their chicken is.
                  Southern Fried with 11 secret herbs and spices.

                  Unless this establishment advertised "scalding coffee" and robusto missed the sign, then customers expect to get a standard latte.
                  I dont remember them teaching me that milk for lattes had to be heated to 90 degrees.
                  Do you know something I dont know?

                  And if I asked you to describe toast, would your description match what robusto got or what he expected?

                  "Their" way is so far short of an acceptable standard, and I cant imagine why you are trying to defend them.

                  Comment


                  • #24
                    Re: Ouch! You burned my tongue!

                    Originally posted by Thundergod link=1165641557/15#22 date=1165917108
                    The difference is that KFC advertise what their chicken is.
                    Southern Fried with 11 secret herbs and spices.

                    Unless this establishment advertised "scalding coffee" and robusto missed the sign, then customers expect to get a standard latte.
                    I dont remember them teaching me that milk for lattes had to be heated to 90 degrees.
                    Do you know something I dont know?

                    And if I asked you to describe toast, would your description match what robusto got or what he expected?

                    "Their" way is so far short of an acceptable standard, and I cant imagine why you are trying to defend them.
                    So if the chicken was served Cold, that would be fine as it is still Southern Fried with 11 secret herbs and spices.

                    1: I could visit 10 Coffee shops in a row and never get two lattes the same. Some times in the same shop even.
                    2: My wife would have loved the toast as described, I like mine burnt
                    3: MacDonald’s I understand serve warm coffee?
                    4: I would also suggest that 10 CS members would have different comments and some quite different if presented with a cup of coffee that was cloned 9 times.

                    Standard... No such a thing... Not even in petrol, one station to the next, and it can be different.

                    At the end of the day I get the feeling that this topic has slipped sideways some what, and not to where I thought it might be going. Which was around how do you provide feedback, such that the establishment might take notice.

                    For that matter, who is to say I am right or that your correct. Thus the shop / establishment has to contend with Non Standard customers and the fact that they all want something a little different. Some where they have to draw the line as well.

                    The important fact is the outcome is via the manner in which they respond and if we feel that we have been heard.

                    I made a comment today at a coffee shop, as my cup had a significant number of coffee grinds in it !!!

                    My other 4 co workers cups were all clean. A nod and a thanks, or a comment, anything that suggested I had been heard would have been fine.

                    I got a shrug, NOT what I wanted, so I guess I can be anal too, but the coffee was actually very good.




                    RobostO I hope ya feeling better. Got burnt today by what appeared to be a warm sausage roll. :P "I hate Microwaves"

                    Comment


                    • #25
                      Re: Ouch! You burned my tongue!

                      I think at the end of the day, the lack of patronage at this particular establishment, as described by Robusto, is proof enough that their food/coffee is not up to a typical customers "standard".
                      I have certainly been in similar positions as Robusto and have also lost my cool, in hindsight I always wish I had of communicated differently. But in the heat of the moment, with a burning tongue, most of us probably dont respond with a clear mind.
                      Perhaps the greater issue, with the coffee anyway, is the fact that the standardisation needs to be with the people who train the baristas. Maybe that is where the emphasis needs to be placed so that all barista are being trained equally from their coffee supplier. I imagine there is no regulation with this at the moment?
                      I am sure we have all been at cafes where you have seen a customer return a coffee complaining it is too cold when the barista as aimed at 60-65 degree mark. Perhaps after a number of times of this happening a barista packs the poos and decides to burn the crap out of everyones milk and creates a trend that suits their clintelle.
                      But I cant imagine 90 degrees being in anyones standard for milk.

                      I personally struggle with the idea of a feedback sheet being left behind on a table. But each to their own I guess and I do see value in leaving feedback about the good, the bad, and the ugly. So perhaps for some the score sheet will suit.

                      Comment


                      • #26
                        Re: Ouch! You burned my tongue!

                        Originally posted by AngerManagement link=1165641557/15#23 date=1165923112
                        So if the chicken was served Cold, that would be fine as it is still Southern Fried with 11 secret herbs and spices.
                        Now AM thats not very nice being so picky when I find this forum a place where I can drop my guard a bit and relax.
                        Need I state the bleedin obvious and describe to the nth degree exactly what is expected when you order KFC?

                        Back to robustos poor service.

                        Toast
                        From Wikipedia, the free encyclopedia

                        Toast is bread that has been browned by exposure to dry heat. This browning reaction is a form of Maillard reaction. Toasting warms the bread and also makes it crisp so that it holds toppings more securely including butter, garlic, cheese, and jam and/or jelly.
                        Notice "browned" and "crisp".
                        Certainly not what robusto was served.

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                        • #27
                          Re: Ouch! You burned my tongue!

                          ;D ;D ;D
                          TG that is such a good use of wikipedia! Unless I find your name as the person who posted the article

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                          • #28
                            Re: Ouch! You burned my tongue!

                            My Wikipedia User name is Thundergod.

                            http://en.wikipedia.org/w/index.php?title=Coffee_snob&action=history

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                            • #29
                              Re: Ouch! You burned my tongue!

                              Folks, with global chains such as KFC and McDonalds, you get absolute consistency. By virtue of the brand, you KNOW what you are going to get. There are no shocks. No ugly suprises.

                              Cardboard with a dash of pickle for flavour, if that is your lip-smacking delight. There really isnt much ground for complaint because of this consistency. The only ground would be if, say, the pickle was inadvertently omited.

                              Now, with thousands of cafes around the place, there is no one brand to guarantee that consistency. Its a bit of a gamble.

                              But, in place of the "brand" is the product name itself. Latte, cappucino, toast, rye bread. Its this product name which should be some indication of what to expect. Gross deviation from the definition should not, in the interests of consumerism, be allowed. Or tolerated.

                              Its like the English language. Theres no law to say when to use "there" or "their". But we all know where each is coming from when we follow defined rules of grammar.

                              Otherwise, anarchy prevails. And tongues get burned.

                              Robusto

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