Thanks for the help from everyone.
I will definitely try to get a picture of the machine and see if anyone could help.
With the 4 holes on the steam wand, I probably didnt write it with the best explanation but actually I could make it swirl nicely sometimes but my staff cant do it consistently as you got to find that very narrow sweet spot. On other machines Ive tried it seemed to be much more easier. Like Wushoes said, sometimes if I try to bring up the wand a bit just to suck in some air to get it all happening, inevitably you miss once in a while and theres milk on the walls..
Also most of the time I could still see way too much turbulence especially near the end when I dip the wand down closer to the bottom of the jug. Its making big bubbles even if I make a flat white sometimes.
Anyhow I will try to get some more information and see if anyone could help me with the volume of espresso as well. Cheers!


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