I have a colleague who up to a month ago swore he could not drink coffee. He enjoyed the taste but claimed it gave him the runs.
So one day whilst Im in the tea room making myself a latte on the Quaha Napoletana II which I purcahsed for the office, he says to me "stuff it, make me one too". He enjoyed it and no after effects.
To cut to the chase he is now a 4-5 per day coffee drinker. A couple of weeks ago he bought himself a Breville BES860 Fresca, against my advice from a well known electrical franchise.
There was an issue with the grinder so he takes it back to the store who replaced it with another without question. He gets home and finds the pressure gauge faulty on the second machine.
He calls the store to express his disgust and claims he doesnt have time to keep coming back to replace faulty machines. He also gets in contact directly with Breville to let them know of his disappointment in purchasing their flagship model only to be having these problems.
Yesterday a courier was sent from the store who picked up the faulty machine and left him with a EM6910/EM0480. There was barely a breath of steam coming out of the milk frothing arm.
After a curt phone call to the store, they immediately sent someone out to try to repair but couldnt. They took back the machine but left the receipt so he could claim the free Barista course (which he is donating to me).
Today the manager of the store came to his house with a chocolate gift basket, 1kg of beans, 8 bodum coffee cups and a Gaggia Platinum Vogue. This made him rather happy as hed already decided that manual grinding, packing & tamping was not for him. Total value of around $1700 after spending $800.
The story does not end there. 30 minutes ago a courier from Breville rocks up at the office with another BES860! Not sure if the penny will drop and they ask to have it returned but it seems like theres no communication between the store & Breville. He may very well end up with a free upgrade to the Gaggia and a free BES860, for which he still has a receipt thanks to the store!
So one day whilst Im in the tea room making myself a latte on the Quaha Napoletana II which I purcahsed for the office, he says to me "stuff it, make me one too". He enjoyed it and no after effects.
To cut to the chase he is now a 4-5 per day coffee drinker. A couple of weeks ago he bought himself a Breville BES860 Fresca, against my advice from a well known electrical franchise.
There was an issue with the grinder so he takes it back to the store who replaced it with another without question. He gets home and finds the pressure gauge faulty on the second machine.
He calls the store to express his disgust and claims he doesnt have time to keep coming back to replace faulty machines. He also gets in contact directly with Breville to let them know of his disappointment in purchasing their flagship model only to be having these problems.
Yesterday a courier was sent from the store who picked up the faulty machine and left him with a EM6910/EM0480. There was barely a breath of steam coming out of the milk frothing arm.
After a curt phone call to the store, they immediately sent someone out to try to repair but couldnt. They took back the machine but left the receipt so he could claim the free Barista course (which he is donating to me).
Today the manager of the store came to his house with a chocolate gift basket, 1kg of beans, 8 bodum coffee cups and a Gaggia Platinum Vogue. This made him rather happy as hed already decided that manual grinding, packing & tamping was not for him. Total value of around $1700 after spending $800.
The story does not end there. 30 minutes ago a courier from Breville rocks up at the office with another BES860! Not sure if the penny will drop and they ask to have it returned but it seems like theres no communication between the store & Breville. He may very well end up with a free upgrade to the Gaggia and a free BES860, for which he still has a receipt thanks to the store!




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