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  • #31
    Re: Communication Breakdown...

    Blackbean - I think there is something in what you say, and I had thought about what language to use, to be as simple & clear as possible (because I do empathise with the person behind the machine) (some would say if you truly empathise stop making willy-wanker orders) (theyre entitled to their opinion)
    I thought maybe the idea of trying to add 50ml of water to an already full demi tasse might cause problems (would they be comfortable going to a bigger cup that would be less than half full? Would they know how much 50mls was?)
    Its a challenge.

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    • #32
      Re: Communication Breakdown...

      fair enough... as i said, im no expert.

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      • #33
        Re: Communication Breakdown...

        Originally posted by 46676C6C6B71020 link=1249648323/28#28 date=1250843222
        Originally posted by 7F383B7873630B0 link=1249648323/26#26 date=1250832217
        but goes to show that not everyone knows the authentic coffee names.  
        Not everyone knows how to spell Barista either.  :P ;D
        oops thats an instant ban on this site. ;D

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        • #34
          Re: Communication Breakdown...

          Originally posted by 3A7D7E3D36264E0 link=1249648323/32#32 date=1251030803
          Originally posted by 46676C6C6B71020 link=1249648323/28#28 date=1250843222
          Originally posted by 7F383B7873630B0 link=1249648323/26#26 date=1250832217
          but goes to show that not everyone knows the authentic coffee names.  
          Not everyone knows how to spell Barista either.  :P ;D
          oops    thats an instant ban on this site. ;D
          Yep...youre so gone... ;D [smiley=evil.gif]

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          • #35
            Re: Communication Breakdown...

            what if I say 5 hail Doppios and have two Ristrettos?

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            • #36
              Re: Communication Breakdown...

              Mmmmm just back from BBB...I asked for a Doppio and was answered with "whats that?". Its a conspiracy.....

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              • #37
                Re: Communication Breakdown...

                Originally posted by 246360232838500 link=1249648323/35#35 date=1251091909
                Mmmmm just back from BBB...I asked for a Doppio and was answered with "whats that?".   Its a conspiracy.....
                Fair enough, you just asked for a double.....

                Double what?

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                • #38
                  Re: Communication Breakdown...

                  Originally posted by 1C212D25374E0 link=1249648323/0#0 date=1249648323
                  I ordered a latte but with only half the usual milk.
                  If you walked into my store youd be charged for a small with an extra shot instead of a regular with half the milk.

                  Originally posted by 1C212D25374E0 link=1249648323/0#0 date=1249648323
                  "long black with only half the usual amount of water - thats a single shot with less water"
                  Again, charged for a small, but easily put into a regular cup half filled if thats what you wanted.
                  The girls I worked with have been taught that if theyre unsure of the order to direct it to me or another Barista who will generally sort it out, Im unaware of anyone weve been unable to accommodate...then again, I work at a Gloria Jeans, so no doubt theres some here that instantaly discount my opinion because Im not a "Barista".

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                  • #39
                    Re: Communication Breakdown...

                    I dont think the issue is about the cost.

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                    • #40
                      Re: Communication Breakdown...

                      Originally posted by 5D554D475A3E0 link=1249648323/36#36 date=1251092361
                      Originally posted by 246360232838500 link=1249648323/35#35 date=1251091909
                      Mmmmm just back from BBB...I asked for a Doppio and was answered with "whats that?".   Its a conspiracy.....
                      Fair enough, you just asked for a double.....

                      Double what?
                      Ok, so technically I shouldve asked for an espresso doppio, but its a coffee bar, serving just espresso, so it cant really be confused with a different drink.  By that logic, if Id have asked for a machiato, Id have been given a stain, or a glass of milk if Id asked for a latte (I know, I know).  I wasnt asked "a double what?" , I was asked as if doppio was something/a term that the guy had never heard before.
                      I think Andy was on the money...too many milk drinks.  

                      [/QUOTE]

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                      • #41
                        Re: Communication Breakdown...

                        Originally posted by 206764272C3C540 link=1249648323/39#39 date=1251099089
                        I think Andy was on the money...too many milk drinks.  


                        Agree absolutely Steve. Such a majority of milk drinks that a doppio ristretto or doppio espresso probably doesnt jump into their heads I reckon without the extra explanation.

                        Comment


                        • #42
                          Re: Communication Breakdown...

                          Originally posted by 460102414A5A320 link=1249648323/39#39 date=1251099089
                          Originally posted by 5D554D475A3E0 link=1249648323/36#36 date=1251092361
                          Originally posted by 246360232838500 link=1249648323/35#35 date=1251091909
                          Mmmmm just back from BBB...I asked for a Doppio and was answered with "whats that?".   Its a conspiracy.....
                          Fair enough, you just asked for a double.....

                          Double what?
                          Ok, so technically I shouldve asked for an espresso doppio, but its a coffee bar, serving just espresso, so it cant really be confused with a different drink.  By that logic, if Id have asked for a machiato, Id have been given a stain, or a glass of milk if Id asked for a latte (I know, I know).  I wasnt asked "a double what?" , I was asked as if doppio was something/a term that the guy had never heard before.
                          I think Andy was on the money...too many milk drinks.  
                          [/QUOTE]
                          With all respect doppio is not a term often used by cutomers, most would ask for a double. In training it might be reffered too but use of the term double is far more common. I guess the advantage to calling it doppio is people will know you mean double shot rather then double size. Also it can be dangerous to assume what customers mean when they use language like this. Sometimes they are trying to sound clever without really knowing what they are ordering.

                          I agree doppio just means double. You could have meant a doppio machiato or doppio latte or anything. If someone ordered that off me I would definatly clarify that they want double espresso. If they are a return customer it wouldnt be nessasary.

                          (wise old man voice) Knowing the meaning of the word doppio does not a good barista make.

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                          • #43
                            Re: Communication Breakdown...

                            Doppio Machiato, Doppio Latte....never heard of these. Wouldnt they be a Long Mac and a Large Latte? I wouldnt have thought you could fit 2 regular lattes in a glass...apart from that picture of one posted in a different thread.

                            But I agree with you Muppet man...no matter what the coffees are officially called, its what theyre commonly called that really matters.
                            Thats why I agree with the OP, if hed asked for something like a piccolo latte, I bet someone elses left nut that the person taking his order wouldnt have had a clue what he was asking for.

                            Im now going back to ordering how I would normally order....double shot please.

                            Comment


                            • #44
                              Re: Communication Breakdown...

                              Originally posted by 317675363D2D450 link=1249648323/42#42 date=1251149199
                              Doppio Machiato, Doppio Latte....never heard of these.Wouldnt they be a Long Mac and a Large Latte?
                              You need to get out more Steve. ;D Doppio" refers to a double shot.

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                              • #45
                                Re: Communication Breakdown...

                                Dennis, did you read the previous few posts?  

                                I dont get out enough....they lock me in at night.

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