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To be in their shoes!

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  • To be in their shoes!

    Today i learned why i am not a full time barista or even a part time one at that.
    When seeing someone professionally behind a machine i have generally thought, yep another barista just doing their job and never really thought too much about what it is they do day in day out.

    Well today i had a taste of it all on my lonesome. My son had a school function to raise money and well he decided that he would have a cafe and dobbed me in so that i would supply the coffee, machine and skills. After 5 hrs and about 100 coffees later i can see why i dont do this for a living.

    I can say though that its good to have equipment you can rely on, a couple of SS jugs, pullman tamper, Macap grinder, great coffee and the old Giotto. It made for a great combination today. The feed back was that it was the best coffee they had ever had (i put that down to them only ever drinking instant  ;D)

    As a result i  am totally knackered and will go back to my normal job for a holiday tomorrow. So to all you professional baristas, i tip my lid to you and can appreciate the effort you must put in to do your job everyday, especially given you deal with "jo public". Fortunately my audience was captive and were there to donate money to the cause for the day regardless of i guess, quality.

    Mal (knackered)

  • #2
    Re: To be in their shoes!

    I agree and to put it in a quote context

    Version 1) Walk a mile in someone elses shoes
    Version 2) Until you walk in someone elses shoes..
    Version 3) If you could walk in someone elses shoes for a day

    Never a truer quote for your experience

    KK

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    • #3
      Re: To be in their shoes!

      Nice work (knackered) Mal. I had the family over recently for a get-together and at coffee time I was flat out producing capos, flat whites, long blacks, affogatos etc, chopping and changing to different drinks got me just a fraction flustered at times but it was a great learning experience and since then I have refined my routine, the next function will put me to the test.

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      • #4
        Re: To be in their shoes!

        Originally posted by 667364646F6C606F010 link=1251976164/2#2 date=1251977922
        a fraction flustered at times
        I could relate to this, there were 8 grade 6s manning the cafe and were selling food and hot chocolates (water and cadbury mix) and they kept getting in my way or 3 of them would tell me the same order despite me requesting them to write them on the list so i could follow.
        It was all i could do to not tear them apart with my wit and abuse. SWMBO could see i was getting frustrated and just sat there taking the piss out of me.
        But it was a fun day in the end.

        Mal

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        • #5
          Re: To be in their shoes!

          Never judge a person until you walk a mile in their shoes. By that time youll be a mile away, and youll have their shoes ;D

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          • #6
            Re: To be in their shoes!

            Thats why I got a job in a cafe for a few days.
            To prove I could do it.
            However, I choose not to as my full time profession.

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            • #7
              Re: To be in their shoes!

              Originally posted by 323F3C32500 link=1251976164/3#3 date=1251978343
              SWMBO could see i was getting frustrated and just sat there taking the piss out of me.
              But it was a fun day in the end.

              Mal
              Well, Im sure that that was helpful... : A pity your wife couldnt be of more use and helped you with getting the drinks out...maybe next time you should put her to work and not let her sit around taking shots at you!

              Frustration happens to all of us...just in different forms I think. For me, frustration is not getting drinks out fast enough (for my liking that is).

              I guess, as much as we pros make it look easy, it does come with lots and lots of practice, day in and day out. Though, I am still trying to figure out how I can remember peoples drinks after them usually only ordering once. Im talking about repeat customers here too.

              Our local Telstra maintenance man was in today and watching me work, he suddenly piped up and said "youve really got that down to a fine art."

              Nice to have that recognised! 8-)

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              • #8
                Re: To be in their shoes!

                likewise I did a gig for the local preschool last weekend and made 200 coffees one at a time on my single group rancilio and I can tell you I was knackered by the end of the day!

                pulling coffees was easy, but sharing the same circuit with a jafflle iron, a microwave oven, and a soup tureen, as well as my grinder and cash register, shut the whole show down for awhile!

                needless to say steam production was not ideal until I managed to run a LONG extension cord to a dedicated breaker!

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                • #9
                  Re: To be in their shoes!

                  Had a customer today say to me "man I am just tired looking at you" Funny how you forget how quickly you work some days.

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                  • #10
                    Re: To be in their shoes!

                    Im with Scooter Gal on this one!

                    It really is nice to have customers see the effort that goes into pleasing them. The thing is... its not just the barista that contributes to getting your coffee to you in good(or bad) time.

                    We have to have fresh product to supply. The kitchen hand must be able to keep a ready supply of cups, mugs and saucers as well as spoons. And Wait staff must be quick and get orders right. When everything comes together its rainbows and sunshine...when one of these things doesnt go right..its stress for everyone

                    The next time your impressed with your local barista..dont kiss his or her ass by saying your the best barista ever..simply say..keep up the good work..we appreciate it

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                    • #11
                      Re: To be in their shoes!

                      Ill second that.  When you get really busy sometimes there are still some very demanding people and depending on how you feel its either water off a ducks back or they just get to you.  Compliments from customers are lovely and uplifting especially on those days.

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