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Terra Keramik Cups have landed!

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  • #31
    Re: Terra Keramik Cups have landed!

    Mine have arrived as well. Must agree about the thickness of them. Not at all what I expected in that respect. Great to drink out of.

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    • #32
      Re: Terra Keramik Cups have landed!

      Mine are with me now too. BEAUTIFUL colours and a joy to use and display. They quickly went straight to the poolroom...

      Matt assured me that -
      "Our orders do come more frequently now (every two weeks or so)"

      and with that peace of mind I have ordered more.

      Thanks, Matt!

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      • #33
        Re: Terra Keramik Cups have landed!

        I should not have read this thread either as I now have to put in an order for these beautiful cups. I talked myself out of doing it last time I read the thread. But those photos and everyone raving about them, I just have to have one or two or.... Xmas is coming soon right???

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        • #34
          Re: Terra Keramik Cups have landed!

          Originally posted by 153B28315E0 link=1312845659/28#28 date=1317269304
          They are great cups, but one for the price of two......!!
          Just to keep this thread informed.
          I did receive an email from Matt later explaining that he was short in the colour I ordered and it will be sent on when stock is in.
          A note in the delivery box explaining the reason for only one cup being sent would have saved me the frustration and thoughts of an error.
          From a 21/8 order with 22/8 payment; = a 28/9 (partial) delivery?  :-?
          Ill happily wait for my second cup while my friends drink from an inferior cup.  :
          I now have the belief that Matt is doing his best to meet and supply the increasing orders for these lovely cups. 
          However, an improvement in communications (eg: response to phone calls) could/would save a lot of angst to online buyers.

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          • #35
            Re: Terra Keramik Cups have landed!

            I ordered my mugs tonight, Matt already has some and the others will be with the next order, cant complain about that ;D

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            • #36
              Re: Terra Keramik Cups have landed!

              Matt just posted on facebook about orders for christmas.
              30th of November is the cut off date.

              -Linda

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              • #37
                Re: Terra Keramik Cups have landed!

                My first two mugs have arrived

                Very very happy with them.



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                • #38
                  Re: Terra Keramik Cups have landed!

                  Originally posted by 213A332237213A3B34263720520 link=1312845659/36#36 date=1319017639
                  My first two mugs have arrived 
                  Very very happy with them.
                  Congratulations, they look great!
                  Ive just sent Matt an email regarding my short order saga and it bounced back, apparently his inbox is "over quota"!  :-?

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                  • #39
                    Re: Terra Keramik Cups have landed!

                    [QUOTE=0F23212123311D212A2B212923420 link=1312845659/35#35 date=1319000836]Matt just posted on facebook about orders for christmas.
                    30th of November is the cut off date. 

                    Did he state which Christmas?
                    Id really be happy to get my Aug order finalised by THIS Christmas. 
                    Apparently he is able to find time for facebook but not his own personal mail.
                    I would like to purchase couple of more cups, but I just cant go through all this again.

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                    • #40
                      Re: Terra Keramik Cups have landed!

                      How can I put this nicely without offending anyone.
                      I ordered/paid for two more cups a month ago and I DO realise that a product that is being ordered from O/S then matched to specific orders, will take longer than a standard white cup off a pile in a local wharehouse.
                      As the purchaser, you do get a bit concerned that perhaps your order is now long forgotten, and that is where communication between supplier & purchaser is critical. Most customers are happy to wait for an order as long as they know they are still on the radar.
                      If anyone has any contact with Matt, could I suggest that they mention the need to respond to emails & phone calls.

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                      • #41
                        Re: Terra Keramik Cups have landed!

                        In the same boat >

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                        • #42
                          Re: Terra Keramik Cups have landed!

                          Rocky / Kaffee,

                          We are ALWAYS happy to refund if you prefer not to wait.

                          Just PM me let me know what your order number is and a refund will be processed before close of business - simple as that.

                          The E61 Espresso Machinery Co

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                          • #43
                            Re: Terra Keramik Cups have landed!

                            Originally posted by 0B25362F400 link=1312845659/33#33 date=1317897455
                            However, an improvement in communications (eg: response to phone calls) could/would save a lot of angst to online buyers.
                            I think that puts it nicely.

                            Originally posted by 057671400 link=1312845659/41#41 date=1320868275
                            We are ALWAYS happy to refund if you prefer not to wait.
                            Ummm, well, actually I was just really wanting a response to emails that I have sent you. Perhaps somethink like "payment received, we expect to despatch your order around ......" but instead I still dont have an answer to a pretty simply question and somehow feel like all I have done is annoyed you :-?

                            Ok, if thats easier for you, refund it is.............PM on its way.

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                            • #44
                              Re: Terra Keramik Cups have landed!

                              Originally posted by 6E1D1A2B0 link=1312845659/41#41 date=1320868275
                              Rocky / Kaffee,

                              We are ALWAYS happy to refund if you prefer not to wait.

                              Just PM me let me know what your order number is and a refund will be processed before close of business - simple as that.

                              The E61 Espresso Machinery Co
                              Well, I guess "talk is cheap". It is now 4th December and still no sign of the "refund" that was so quickly offered (and accepted) on the 11th of November. Fortunately I have records of all correspondence and bank transfers so I guess it is off to the Small Claims Tribunal.
                              What a shame to ruin your reputation on such a prominent forum.

                              Comment


                              • #45
                                Re: Terra Keramik Cups have landed!

                                How did you pay Rocky? if by credit card it might be easier to get that reversed than it is to go to small claims

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