Re: Terra Keramik Cups have landed!
The mail man turned up today with 4 new replacement cups courtesy of TK. Very happy with their level of service - I honestly never expected replacements. All 4 cups survived the trip from O/S with the only casualty being one saucer but thems the breaks I guess and I never really use saucers anyway...
THANKS TK!
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Terra Keramik Cups have landed!
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Re: Terra Keramik Cups have landed!
Any cups or cutleries you value should never be put into a dishwasher! If you do, you may as well take a hammer and chisel and start chipping away at the edges yourself. I only handwash all my coffee cups and only with a soft cloth.Originally posted by 60585E4E41485E2D0 link=1312845659/99#99 date=1333586051Terra Keramik are sending me four replacement cups. They have asked that they only be hand washed and are confident they will last.
PS: Muscles, that IS good and only adds to their reputation as a producer of quality cups.
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Re: Terra Keramik Cups have landed!
How good is this....
Terra Keramik are sending me four replacement cups. They have asked that they only be hand washed and are confident they will last.
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Re: Terra Keramik Cups have landed!
Not at all muscles.
I was shocked when I saw the damage and its terrific that TK are supporting you. Nevertheless, if you purchased them in Australia, you should no more need to deal with the manufacturer than you would with the manufacturer of your espresso machine. Hopefully its just a small batch and I hope there are not too many more unlucky campers.
All said though, a read of this thread shows that the ball was comprehensively dropped on this one- regardless of the explanations. Too many purchasers were burned.
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Re: Terra Keramik Cups have landed!
Nice pics, if I do say so myself...
TK so far have been great to deal with. I only need to go direct to them, not back via my place of purchase so there is no need to reference the person these were bought from unless of course you enjoy sticking the boot in Chris...Originally posted by 3E61796F646F636A6A6969616D620C0 link=1312845659/96#96 date=1333524341No doubt the seller will attend to warranty claims with the same diligince applied to distribution :
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Re: Terra Keramik Cups have landed!
No doubt the seller will attend to warranty claims with the same diligince applied to distribution :
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Re: Terra Keramik Cups have landed!
oh wow - i just found this on another forum
http://www.bestcafes.com.au/forum/accessories/tk-cups-wear-%27n%27-tear-%28bad-batch%29/msg26317/#new

thats pretty bad - i hope mine dont end up like that!
Ive never placed it in my dishwasher, but I might just stick to the safe side stop using a sponge. lol
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Re: Terra Keramik Cups have landed!
Thanks Dennis - I hope so too.
Doug
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Re: Terra Keramik Cups have landed!
Thats good to hear Doug. Hopefully it will stay that way. Pm sent.
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Re: Terra Keramik Cups have landed!
[/quoteI love shiny new things. Unfortunately, Ive heard that the metallic trim may not tolerate a sponge, let alone a dishwasher. A great pity. [/QUOTE]
Ive had mine a few months now and no issues - though I dont use the dishwasher.
Doug
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Re: Terra Keramik Cups have landed!
I love shiny new things. Unfortunately, Ive heard that the metallic trim may not tolerate a sponge, let alone a dishwasher. A great pity.Originally posted by 0A2835393B2E5A0 link=1312845659/49#49 date=1323676745My word they are.Originally posted by 312A233227312A2B24362730420 link=1312845659/48#48 date=1323676604They are beautiful in looks and in use
Doug
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Re: Terra Keramik Cups have landed!
Here they are and I must say Artazza were fantastic to deal with. All up around 305 AUD to land these beauties



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Re: Terra Keramik Cups have landed!
Most unfortunate for Matt and his family.Originally posted by 2D2E3B3D373F322E3F302A2D5E0 link=1312845659/88#88 date=1332724269They did tell me that once all the refunds were processed, theyd be shutting down shop for health related reasons.
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Re: Terra Keramik Cups have landed!
I got my refund last week, for an order I placed back in September.Originally posted by 734F465E4B2A0 link=1312845659/87#87 date=1332553003Is E61 still trading?
Jon, its up to you whether you want to still get TK cups through E61. They did tell me that once all the refunds were processed, theyd be shutting down shop for health related reasons.
BTW - if theres any sydney siders that are planning to buy TK cups directly from the manufacturer, please let me know. Im keen for a white, green and cobalt cup and would be willing to split postage!
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Re: Terra Keramik Cups have landed!
Still nothing heard.Originally posted by 112D243C29480 link=1312845659/85#85 date=1331265796FWIW, thought I would give it one last go, emailed E61 a week ago, enquiring whether they had 6 cup and saucer sets in stock, no reply received as yet. :-?
Is E61 still trading?
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