Earlier today I was invited to accompany my teenage daughter and wife on a shopping trip to Robina. Teenage daughters being what they are (anyone with one can explain further) I was firmly and almost politely told my presence was required. So I went browsing and found myself killing time in the appliance section of BigW. To my surprise they stocked a Sunbeam EM0480.
A customer ask me if the Delonghi or the Sunbeam was the better grinder. As we were talking a couple near us asked me about a Sunbeam package selling for under $200 - EM4800 I think, plus crap $30 spice grinder. Thinking they wanted an entry level machine I showed them the critical differences in the various grinders and so on and the shortcomings in features of that model Sunbeam. (I did add that I owned one for years and was happy at the time.)
Now the scary part...
It turns out the couple had just bought a coffee shop. They had signed up with Merlo, done some courses with them and had just been given some beans to try at home. I told them they should go to Caffe Silipo (Hi Richard) but they were obviously enamoured by Merlo. They did know about 30ml/30 secs but did not know about 3 weeks/3 minutes. Merlo had just told them not to fill the hopper and not to fill the doser.
Now for the extra scary bit.
Merlo staff had advised them to store beans under refrigeration.I must of given them a really strange look because it was at this point lost them. It was okay to tell them extra info and they seemed guininely thankful for it, but there was no way in the wide world I could *contradict* Merlo.
So somewhere out there, another coffee shop or cafe is about foist substandard coffee on the unsuspecting public. If anyone from Merlo Southport is reading - shame on you. If I have the story twisted (and I dont think I do) then youd do well to contact any new trainees and make sure to set them straight.
A customer ask me if the Delonghi or the Sunbeam was the better grinder. As we were talking a couple near us asked me about a Sunbeam package selling for under $200 - EM4800 I think, plus crap $30 spice grinder. Thinking they wanted an entry level machine I showed them the critical differences in the various grinders and so on and the shortcomings in features of that model Sunbeam. (I did add that I owned one for years and was happy at the time.)
Now the scary part...
It turns out the couple had just bought a coffee shop. They had signed up with Merlo, done some courses with them and had just been given some beans to try at home. I told them they should go to Caffe Silipo (Hi Richard) but they were obviously enamoured by Merlo. They did know about 30ml/30 secs but did not know about 3 weeks/3 minutes. Merlo had just told them not to fill the hopper and not to fill the doser.
Now for the extra scary bit.
Merlo staff had advised them to store beans under refrigeration.I must of given them a really strange look because it was at this point lost them. It was okay to tell them extra info and they seemed guininely thankful for it, but there was no way in the wide world I could *contradict* Merlo.
So somewhere out there, another coffee shop or cafe is about foist substandard coffee on the unsuspecting public. If anyone from Merlo Southport is reading - shame on you. If I have the story twisted (and I dont think I do) then youd do well to contact any new trainees and make sure to set them straight.

Comment