I think this thread is "done".
Question was asked and answered and now the thread is going off topic in 4 different directions.
Feel free to start more specific discussion topics (although I think all of them have been done before).
UPDATE - 18/9/2014
I was contacted by Greg Miller who wanted a footnote to this thread which I've added below. I can't vouch for it though, I'm just posting it up....
Since the time of the writing of those comments, Coffeeitalia's warranty servicing has changed, they have a new sister website to manage the warranties and servicing on behalf of us
UPDATE - 26/10/2016
(Below is a cut and paste from Vera Nadile. I don't know facts, just passing on the message - Andy)
Hi Andy, Just wanting to add the latest news about newcoffeeitalia.com.au We have for the past 4 years since Greg Miller the previous owner has stopped working with this website in 2012, we have had to deal with all the problems from their customers that see us as their service centre in Sydney. We are the import agent La Pavoni Coffee Machines. I note that many other importers of electrical goods and coffee machines have had similar issues to us as there are many brands on the newcoffeeitalia.com.au website.
Please inform everyone that they appear not to be based in Australia and import duties will apply in addition to their purchased price on the site. newcoffeeitalia.com.au or it's owner Coffeecult Unipersonal SLR is not currently registered for GST even though they say it is inclusive and the Sydney office is a virtual office that is hired out to many businesses randomly to use for rooms when wanting to conduct meetings. It appears to be just an adress. The contact number appears to be an internet connected number and all calls and emails are answered at night in European day time. The Australian flag and this adress including the GST on their website are all deceiving the public into thinking that stock is in Sydney and we are the back service center for newcoffeeiItalia.com.au. They have found a loop hole in the rules with auDA to use the .com.au. As soon as there is a problem, we are contacted because we are the real deal and I have emails from dissapointed customers who have been deceived into thinking they were purchasing stock from a company in Australia. Their little map of service centers arround Australia is misleading as we are on the La Pavoni website for the authorised distributor and service centre and people make the connection assuming we work for them. The last customer complaint paid more than he barganed for and when he found out that DHL was delivering he realised it was an over seas website and tried to put a stop to his purcahse by sending an email and of course there was not reply. To quote the customer "The item cost $1,360,[on the website] and the total duty and taxes was $359.12. So this item total cost was $1,719.12." " I made a grave mistake and should have bought it from you."
We do not cover the warranty for newcoffeeitalia.com.au only those purchased through from us and our real Australian redistributors. Kind regards V.Nadile
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Originally posted by blend52 View Post..how do you figure the "Australian Economy" is any worse off because somebody paid less for a imported product rather than buying it through a Au retail outlet ? ... most likely less money has gone off shore, and the buyer has extra moneys available which ultimately he will spend on other products.
so the Au economy is possibly better off in the long term ?
Any why do you assume there is no full warranty or service support ?
Except of course that the extra funds made available will possibly go towards the purchase of other stuff on the www thereby sending the rest of it o/s, very probably on goods to a value under the customs threshold, so no duty and gst going to our government, which ultimately means all our rates and taxes go up in the internal economy, to make up for the loss in government revenue from people bringing in stuff from o/s and not buying it locally where the tax base is......
A circular discussion based on all our differing opinions dont you think ! Who's right?
I do believe we will be looking down the barrel of more tax "reform", and reform doesnt mean any taxes will go down...I suspect the opposite will be true, as the govt eventually grapples to adjust to the change in their (our) revenue base/.
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They can and they will.... I suspect it won't be long 'til we see a 15-20% GST imposed down to a much lower spend on pretty much everything. As revenue from retail and manufacturing falls away due to the increasing shopping on non AU websites, they're going to have no choice.Originally posted by Jeffie View PostIf a product is imported, the government can still get their piece of the pie...
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Re: Experience with coffeeitalia AU
If a product is imported, the government can still get their piece of the pie if it's found over 1k.
Or is alcohol. I have a shipment of a few bottles of scotch being evaluated now dammit.
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Hi Jason, we have disabled private messages. Our web prices are our "quotes".
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Originally posted by Talk_Coffee View PostIt will be interesting to see just how many Australian businesses are forced into this model.
You use a logistics company out of Italy (or wherever) and drop ship out of Italy. The buyer receives Italian configured machinery, pays all shipping, duties, any costs added by the freight forwarders, GST on the lot and the parts only warranty lies in Italy- so effectively doesn't exist.
It's a really compelling argument to move boxes with all care but no responsibility. Everybody wins- except the Australian economy and those who need any form of government support I guess. If/when something goes pop, the whole equation frequently changes dramatically and wins can too easily become losses.
Interesting times....
..how do you figure the "Australian Economy" is any worse off because somebody paid less for a imported product rather than buying it through a Au retail outlet ? ... most likely less money has gone off shore, and the buyer has extra moneys available which ultimately he will spend on other products.
so the Au economy is possibly better off in the long term ?
Any why do you assume there is no full warranty or service support ?
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Originally posted by blend52 View PostWhy have they contacted you instead of CI ? ..do you have the same email address ??
..I assume you just redirected their inquiry to CI, so they could exercise their rights either under the manufactures warranty ( which is openly offered by CI... and enforceable ) or their are several other ways they could get a full refund ( sales laws, credit card refund , etc)
I think they contacted us simply because they couldn't make contact with CI and needed help. You only need to read European forums to realise what difficulty their customers have with them. Look at ie boards as an example.
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Why have they contacted you instead of CI ? ..do you have the same email address ??Originally posted by chefitalia View Post.. We've just received an email from someone who has bought a machine from Coffeeitalia and it doesn't work on arrival. They now have a major headache and no caffine to soothe it.
..I assume you just redirected their inquiry to CI, so they could exercise their rights either under the manufactures warranty ( which is openly offered by CI... and enforceable ) or their are several other ways they could get a full refund ( sales laws, credit card refund , etc)
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Greg, you have a private msg waiting for youOriginally posted by chefitalia View PostI know this sort of thing happens but it is not what is happening here. I wasn't going to register with the updates but the discussion sort of demanded a response. A downside for us already is we have started receiving requests to match the Coffeeitalia prices. No one ever says we don't want a warranty or any aftersales support...and if it arrives damaged we don't mind...
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Couldn't agree more with Talk Coffee. We've just received an email from someone who has bought a machine from Coffeeitalia and it doesn't work on arrival. They now have a major headache and no caffine to soothe it.
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....or we may suggest they purchase an English to Italian phrase book...It will depend on the day and how busy we are!Originally posted by Jason1985 View PostUnfortunately that may be the case, hopefully you still make money when they need repairs and want their machine fixed in a reasonable time frame.
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Unfortunately that may be the case, hopefully you still make money when they need repairs and want their machine fixed in a reasonable time frame.
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In most cases, this is all that is happening with these companies. They then state that the machine is "configured for Australia". A read here will illustrate this. Our machine had live terminals within 2mm of the metal case. One small push and the whole case may have gone live. Would you have been happy with a plug change?Originally posted by Jason1985 View PostI was advised after contacting them the machine is configured for Australia with an Australian socket/plug.
Our experience is that far too many expect all of the above with a full warranty and aftersales service, but a match or better on grey import prices.Originally posted by Jason1985 View PostFully agree. If people want a "full" warranty or after sales service it would be justified that is inclusive in the price, the consumer would then be able to factor in what that is worth to them.
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Fully agree. If people want a "full" warranty or after sales service it would be justified that is inclusive in the price, the consumer would then be able to factor in what that is worth to them.Originally posted by chefitalia View PostI know this sort of thing happens but it is not what is happening here. I wasn't going to register with the updates but the discussion sort of demanded a response. A downside for us already is we have started receiving requests to match the Coffeeitalia prices. No one ever says we don't want a warranty or any aftersales support...and if it arrives damaged we don't mind...
My previous comment was more referring to comparing the price of a 2nd hand machine and new machine with little to no warranty or service.
The confusing part is identifying when these warranty issues may exist as online purchases vary greatly in terms of service. Merely judging from the quality of a website is difficult as I have had varying experiences with both situations.
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